Burger King in Cheshire West and Chester

Awful Almost 2 hours to deliver When it did arrive it was cold

The food was delivered on this cold night by a guy on a push bike so it was cold on arrival. The bin on my chicken royale was burnt and so all I could taste was burnt toast, had to eat it without the bread. Very disappointing

chips were stone cold and burger not much better. very poor

What can I say. This is where burgers taste like burgers! Absolutely loved it. Freshbtadty food and served perfectly. Forget the others if you want to eat and taste what a burger tastes like. Then it has to be, Burger King!

those chilli chesse bites are the best ever

Ordered 3 chicken royal meals and a smoked cheddar and a bacon meal with bacon fries. The soft drinks dispenser was empty and fries were not properly cooked. Would never go back to this burger king

What a friendly place. The staff were amazing. So helpful. A great rest when you're having a hard day shopping at Cheshire oaks.

No drink an missing items absolute joke

While I understand that Burger King is a budget, fast food establishment. My visit was disappointing for a number of reasons. 1. The food was warm at best. 2. The place itself was cold, and people were eating with coats on. 3. The children's outdoor play area was closed for maintenance and looked like it had been in disrepair for a long time. 4. The indoor soft play area was also closed for maintenance. 5. The theme of the whole place was that it required maintenance with things like broken windows. But if you don't have kids, like to wear shorts in the winter and hate waiting for your food to cool down, this is the place for you!.

Ordered food for 9pm came at 10pm and stone cold spend £70 on this order won’t do that again

I could see from the maps the driver stopped at two more places before setting off from the location. The food is cold as it has been sat in his bag for over half an hour

Does anyone read those reviews at all?Don't know where to start but everything was mentioned before. We use to go there because kids had some fun inside on playground as one outside it's not open for last 4 years or so. But they closed inside one as well. Inside looks dirty deffo ,drink machines 🤢 awful . Food itself deserves 2 stars but you will taste yourself. Good luck 🤞

missing dips , muffin and ice cream . £30 order and didn't recieve half of it !!!!

Wow when I found out this is the lowest rated Burger King in the United Kingdom I was in disbelief! Other than the dirty floors, disabled screens, limited food and drink options, the broken drink machine, broken chairs, dirty bathroom, I had a 5 star experience!

Well over priced! Paid for a large fries and received a small amount and when I questioned it the staff were very rude! But I made sure they topped them up. Drink machine was filthy and coke was flat and tasted disgusting.

Everything was cold my partner had to put it in the microwave

Missing all chips with meals and loaded fries plus chicken nuggets and delivery still took 1hr 40 mins

the food was cold by the time it was delivered

Half of my order is missing and they won’t answer the phone

Waited 2hours for it to show up cold and horrible never ordering again

Food was late ,food was cold .Bag details said to be collected at 19:02 --- food was delivered approx 1955hrs .

My burger & fries were OK but I was seriously concerned about food hygiene. There were cold chips on the food counter in front of the servers for 15 minutes before they were cleared. There was rubbish on lots of tables and under lots of tables. The window sills had lots of rubbish on them including food waste. There was food & empty food packages between the drinks machines. We were there 35 minutes and not once was anything cleaned up. It was appalling. I've never seen a worse fast food restaurant for a lack of cleanliness. It wasn't overly busy so that was not an excuse. The staff just didn't seem to care at all. I don't think I'll be going back to this location again.

the staff is very attentive and responsible specially sophie

Stone cold absolutely disgusting tried calling the restaurant and no answer would not order again from here

At 4.20 I placed the order for 5pm. The time kept creeping up and up til 45 minutes late. Driver parked on drive, was very rude and walked off talking to someone on his phone. No thanks no nothing. Will not use Burger King again

the time kept changing and getting later

Great Customer Service, Hot Food and Clean Environment. Well done to the hardworking team.

Very welcoming atmosphere, easy to order and food was received in record time

unfortunately I'm a little upset I have paid for an order and not recieved some of the items disappointed 😔

The manager was miserable and rude. Workers slow. The drinks machine pouring water and only one working. . Food missing. No sauces with meals. Wanted £0.40 a sachet. More worried about the just eat drivers

Hot fresh food, quick service, navodya, Biba, James and Sophie where very helpful and had big smiles on their face 👍

Depressing. I have no idea how this place is still open. Two Coke Freestyle machines, one broken, the other serving flat drinks with no ice. No air conditioning in the restaurant. Everything looked grubby and old. The kids play area inside has the doors taped shut. Food was average but if you like yourself you’ll walk two minutes to Starbucks or five to a whole row of restaurants.

Ordered through the app before we got there..but had to wait over 20 mins to get our food. The staff looked miserable. Clean enough place.. parking outside. Drive through.

Tom helped me use kiosk was amazing halo thank you

Cold. Double bacon cheese burger was a disgrace. I have a picture. Undercooked limp tasteless squashes. Waste of money.

i ordered food, i was missing fries, a drink, and i bought a £6.49 large ben and jerrys ice cream and they gave me a small one worth £2.99, really not happy and the food was stone cold, £40 order just to recive £20 worth of it.

Staff was really quick with my order, the food was very hot and Tom, Ellie and Sophie was really smiley and happy to help me and make my experience really pleasant 😁 definitely recommend this place..

Țom was Amazing help me use the kisok, carnt recommend this place enough.

Food was great but delivery time kept getting pushed back. From the tracking, it looked like the courier was waiting for a long time at the restaurant for the food to be ready.

happy with my order Thankyou! food was delicious.

always late, stuff missing, chips under cooked

my order was missing 2 items which I paid for but did not receive when it was delivered

bad service, got order wrong TWICE, warm drinks, no ice available, one drink machine broken

it was disgusting. i walked in to chips and food on the floor. it all looked dirty. staff didn’t look professional. the tabs where you order was horrendous, if you added something the whole cart would delete. i will not be coming again. DO NOT RECOMMEND

Forgot straws and got one order wrong.

Really lovely and friendly staff. Amazing food and customer service.

Great fast service, friendly staff happy to help

Food missing and drink food is always cold

shocking, food not delivered amazing seeing you need a code too accept never use again take your money quick enough

Food didn’t arrive. Just eat claim it was delivered despite me not receiving anything, driver didn’t even call me

Burger king food is fresh and staff is nice .I love staff always helpfull

Queued out door as only one kiosk screen working. Wouldn't take orders at the main till and bloke was rude and said I had to order at the kiosk or pay cash so won't be going back. Upset customer here.

Technically my food arrived “on time”… because the estimated delivery time kept getting pushed back. The order took an hour from me ordering it to its arrival which is crazy for one burger and fries, and when it did arrive, it was stone cold. Poor.

Great service and food was amazing

Service was really quick and food was pretty decent, considering it being a fast food place. Table we sat at was clean and was overall a nice experience. Needed some help at the kiosk and Sophie one of the workers there was very helpful and got everyone sorted super quick! Definitely recommend coming here ☺️

Rude manager. Telling us to use the kiosk when they weren't working so couldn't order. Wouldn't let us use the tills at the counter to order

The manager was rude to my mum as the screens weren't working. Then he was rude to his own staff member. The atmosphere was awful and it was unclean. We didn't order anything as the manager was that rude

My order hasnt been delivered. Ive watched the rider go round in circles. I placed the order at 4.10 and no money to order food

Thoroughly enjoyed my meal, however the chips were a tad bit too salty, but luckily I didn't mind. Would of been 5* if the drink machines were working correctly. Only coke, diet coke and Lemonade available. No fanta or Dr pepper which is what we usually have. Haloumi fries were amazing

Delivery kept getting pushed back. Fries are freezing cold and inedible.

Clean store, helpful staff and hot food

Staff were really kind didn’t know how to use the kiosks and one came out to help me. My food was ready in a little under 2 minutes and was fresh and warm

Quick service, helpful staff and food was hot

I have had food twice from this place recently. The staff are rude, and lack basic customer service skills. The store is managed by an Incompetent oaf. Tonight I have ordered food from there half my order was missing and when I've tried to contact the store I've had no answer. Avoid at all costs.

Self-service, machine was hard to use and didn't seem to work properly, had to put a little pressure and then wait. For tasted great and was hot. Table needed a wipe, which we did ourselves. Would still go again as no queue and food ready quickly.

Absolute teste, Burger king is King of Burger. You will get unlimited option and very good friendly behaviour from Staff and also nice environment. I have visited there so many time and waiting to visit next time. Angus, crispy chicken, Chilli Jam royal /whopper, chilli bites 😊😊😊😊

The food is horrible, looks like its been thrown together. The bottle of coke was hot, when i opened it, it exploded.

Order never arrived!!! Showed as at the top of the road then showed delivered but never arrived.

Terribly uninspiring from outside, based in a featureless identikit block amongst a dozen other chain outlets, it has a closed play area outside. A bigger play area inside, also closed. My grandson, who knows about these things, tells me its never open. But everything is bad inside. Although virtually empty there were no clean tables to sit at. The waste disposal area was overflowing, evidently the bin isn't emptied. So people were just leaving their waste on top of it, so it fell on the floor. No- one seems to care here. A depressing place to go. The MacD round the corner is always busy, but they employ cleaners, table wipers, and staff with a smile on their face.

Amazing service. Lovely hot food. Unreal.

Very helpful staff, service was quick and food was hot and fresh

This BK has been here for as long as the Coliseum itself and has always been minging. My last visit I parked up and decided to order inside. On the way in i saw a member of staff round the back smoking by the bins and then cough up and spit out a load of phlegm. As i approached the door a lady came out of the fire exit with two big bags of rubbish and plopped them on the pavement. Inside smelled funky as it always does, probably something to do with the play area that, again, is about twenty years old. There was crud all over the floor - the usual detritus of chips, napkins and straw wrappers. The order screens were greasy. The few customers in there were the less than reputable type with bellies peeping out and kids running wild and screwing with the one working drinks machine. It's never changed honestly. That said the food was OK - fries and a chicken royale. The drinks machine is the one that dispenses american stuff which is nice albeit the full sugar american stuff seems to be long gone. Can't comment on their beef burgers as the last two times they microwaved them in their now defunct chester branch (yes i saw them do it), so i only ordered chicken. Food 3/5 Everything else 0/5

Waste off time McDonalds is so much better. Food was cold, drinks were flat , stuff were lazy and grumpy, the place was minging. There was no one in there but the tables were dirty. I want be going agane spent over £50 what a waste 😤

2 hours I had to wait food came cold

No straw cold food driver collected my food went McDonald’s collected other food delivered other food first so there’s might of been warm by looking at the app he was at mc Donald’s for 10 mins while my food going cold

Would love to leave a review on the food, but with wanting to pay using something called cash brought the best in customer service. Was told to use the machine - an angry look and reply that I’d asked to pay cash was greeted with some mumbling about having to have someone open a till. To top it all there are 3 order points with just 1 working and a large line of people waiting to use it. Asked for the manager - the same person with the customer service skills of a brick declares she is the manager. No skills to defuse a situation just promote the shocking service on offer. Result walked out and had a far better experience next door In short the experience here will put you off BK for life. A great way to run a business - don’t serve customers or offer customer service

Lovely food so much nicer than McDonald's

Missing part of our order and food arrived cold

Usual great Burger King food with large portions compared to McDonald's, plenty of free parking close by,

Driver went to 3 other addresses and at least 2 other restaurants before he came to ours. Food arrived cold.

wrong order. calling the restaurant now

Absolutely Stone cold my child wouldn’t even eat it!!

Took over an hour and freezing cold food

Ordered my food at 21.33 from Burger King which closed at 22.00. The driver arrived at 23.10 sbd the food was very cold. Not very happy.

Drinks arrived incorrect and order was late

Terrible, you could only order through the touch screens (not everybody likes to order this way) both the drink machines were broke, ordered a large coffee that was actually only half a cup full and had to complain to get it filled to the top and there was only about 8 fries with my meal, burger was lovely tho unfortunately it chipped my tooth on the crispy onions, never be returning to this burger King again

Appalling! Only a few chips (see picture) and only half a cup of coffee! Wouldn't give more fries or hot water to fill cup! And I had to order a hot drink because the drinks machines were not working! Well, either this or water, but I wasn't paying the price of a nice drink for water! It's not as if you food os cheap, either! Aberdeen Angus Burger, however, was delicious, but I wouldn't return. The atmosphere was awful, too, literally ever member of staff was miserable and there was no urgency at all. Not good enough, Burger King!!!!!

Again I asked for ONE SIMPLE THING & it was for a PRINTED JUST EAT RECEIPT with the food delivery!!! And again you have FAILED MISERABLY!! It’s IMPORTANT for WORK BOOK KEEPING & that’s why I left an NOTE in the order app but when the delivery man arrived his responds was & I quote, “NO ONE READS THE NOTES CUSTOMERS ADD!!” You are a gang of incompetent gobshites telling ya

I will NOT be ordering anything from BURGER kING again food was cold and this is not the first time, what a waste of money.

They have a children's play area, indoor and outdoor, both closed but visible to the children. The service is poor, you have to order from the self serve till because they can't employ enough staff to cover the till. We ordered on the mobile app, which didn't work staff failed to tell us that the app wasn't working at that time, after 3 visits to the till, we left and went to MacDonalds. Overall, disappointed....

Excellent food, great service and what a lovely receding hairline from the manager in charge Jacob. He embraces it like no man could ever do!

cold food delivered on a push bike from miles away ... would av been hot if delivered in a car.. asked for refund gt half monwy back with no way of contacting to fimd out why only half refund

Tried send an email with pictures attach its not letting me I didn't receive the things I ordered it was a completely different order I have pictures to support this I want my money back you order expecting what you order not something else completely really bad service

Ordered food for delivery at 5.45 at 6.35 still no delivery, tried ringing no answer, awful service, when food did eventually arrive it was cold definitely won't be ordering again

Only 1 item was correctly delivered. The other 2 items that arrived weren't ordered and the rest of the initial order wasn't delivered.

ordered three meals and arrived without fries. can't get hold of restaurant.

Didn’t even give us the right food at all. For the price it’s a joke. Restaurant wouldn’t answer the phone at all. Don’t spend money here and driver didn’t read delivery instructions

Went to till to get served was rudely told to go use the app. I have hurt my knee bad and she could see I was in pain and refused to serve me cos I didn't use the app. So we went to 5 guys instead!!!!!!

gave me the wrong size ice cream i payed for only got a small when i ordered a large and delivery was well over an hour late. food feels cold!!!

Really unhappy food would of been fine if the driver had not waited over an hour which was visible on the map after food was ready poor service from start to finish food was freezing cold to the point where it was inedible the drink was warmer than my food which had become warm please may I have a refund