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2.8

Based on 2.655 opinions finded in 4 websites

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Nº 1218 in 1330 in Cheshire West and Chester

Nº 46 of 61 Fast food in Cheshire West and Chester

CUSTOMERS TALK ABOUT DISHES WITH..oldpaycheesecokenuggetschickenchillibaconcoffeeround

comment_iconOpinions

Well over priced! Paid for a large fries and received a small amount and when I questioned it the staff were very rude! But I made sure they topped them up. Drink machine was filthy and coke was flat and tasted disgusting.

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Darren B . 2024-10-11

MORE AT Google

the food was cold by the time it was delivered

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Maxine . 2024-10-05

MORE AT Just Eat

Half of my order is missing and they won’t answer the phone

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Fareed . 2024-10-03

MORE AT Just Eat

Food was late ,food was cold .Bag details said to be collected at 19:02 --- food was delivered approx 1955hrs .

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Tony . 2024-09-30

MORE AT Just Eat

Waited 2hours for it to show up cold and horrible never ordering again

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Anna . 2024-09-30

MORE AT Just Eat

the staff is very attentive and responsible specially sophie

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Samy Abdul5 . 2024-09-27

MORE AT Google

At 4.20 I placed the order for 5pm. The time kept creeping up and up til 45 minutes late. Driver parked on drive, was very rude and walked off talking to someone on his phone. No thanks no nothing. Will not use Burger King again

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Sue . 2024-09-25

MORE AT Just Eat

Stone cold absolutely disgusting tried calling the restaurant and no answer would not order again from here

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Jason . 2024-09-25

MORE AT Just Eat

the time kept changing and getting later

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Sharon . 2024-09-24

MORE AT Just Eat

Great Customer Service, Hot Food and Clean Environment. Well done to the hardworking team.

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Michelle Cotgreave . 2024-09-20

MORE AT Google

Very welcoming atmosphere, easy to order and food was received in record time

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Tammy Anderson . 2024-09-20

MORE AT Google

unfortunately I'm a little upset I have paid for an order and not recieved some of the items disappointed 😔

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DENISE . 2024-09-19

MORE AT Just Eat

The manager was miserable and rude. Workers slow. The drinks machine pouring water and only one working. . Food missing. No sauces with meals. Wanted £0.40 a sachet. More worried about the just eat drivers

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sally sales . 2024-09-17

MORE AT Google

Depressing. I have no idea how this place is still open. Two Coke Freestyle machines, one broken, the other serving flat drinks with no ice. No air conditioning in the restaurant. Everything looked grubby and old. The kids play area inside has the doors taped shut. Food was average but if you like yourself you’ll walk two minutes to Starbucks or five to a whole row of restaurants.

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Amanda Radley . 2024-09-15

MORE AT Google

Hot fresh food, quick service, navodya, Biba, James and Sophie where very helpful and had big smiles on their face 👍

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Navjot Singh . 2024-09-15

MORE AT Google

Ordered through the app before we got there..but had to wait over 20 mins to get our food. The staff looked miserable. Clean enough place.. parking outside. Drive through.

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Stacie E . 2024-09-15

MORE AT Google

Tom helped me use kiosk was amazing halo thank you

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Paul Deegan . 2024-09-14

MORE AT Google

Cold. Double bacon cheese burger was a disgrace. I have a picture. Undercooked limp tasteless squashes. Waste of money.

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Linsay . 2024-09-13

MORE AT Just Eat

i ordered food, i was missing fries, a drink, and i bought a £6.49 large ben and jerrys ice cream and they gave me a small one worth £2.99, really not happy and the food was stone cold, £40 order just to recive £20 worth of it.

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kacey mcdonagh . 2024-09-12

MORE AT Google

Staff was really quick with my order, the food was very hot and Tom, Ellie and Sophie was really smiley and happy to help me and make my experience really pleasant 😁 definitely recommend this place..

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A.K Kurt . 2024-09-06

MORE AT Google

Țom was Amazing help me use the kisok, carnt recommend this place enough.

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Ionut marius Chitac . 2024-09-05

MORE AT Google

Food was great but delivery time kept getting pushed back. From the tracking, it looked like the courier was waiting for a long time at the restaurant for the food to be ready.

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Elizabeth . 2024-09-01

MORE AT Just Eat

happy with my order Thankyou! food was delicious.

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Natasha . 2024-08-31

MORE AT Just Eat

my order was missing 2 items which I paid for but did not receive when it was delivered

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Ben . 2024-08-31

MORE AT Just Eat

always late, stuff missing, chips under cooked

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hannah . 2024-08-31

MORE AT Just Eat

bad service, got order wrong TWICE, warm drinks, no ice available, one drink machine broken

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lilly davies . 2024-08-28

MORE AT Google

it was disgusting. i walked in to chips and food on the floor. it all looked dirty. staff didn’t look professional. the tabs where you order was horrendous, if you added something the whole cart would delete. i will not be coming again. DO NOT RECOMMEND

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Lucy xxx . 2024-08-28

MORE AT Google

Forgot straws and got one order wrong.

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Harry . 2024-08-27

MORE AT Just Eat

Really lovely and friendly staff. Amazing food and customer service.

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Mike . 2024-08-26

MORE AT Google

Great fast service, friendly staff happy to help

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Navjot Singh . 2024-08-26

MORE AT Google

shocking, food not delivered amazing seeing you need a code too accept never use again take your money quick enough

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Stephen . 2024-08-24

MORE AT Just Eat

Food missing and drink food is always cold

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Amy . 2024-08-24

MORE AT Just Eat

Food didn’t arrive. Just eat claim it was delivered despite me not receiving anything, driver didn’t even call me

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Adam . 2024-08-23

MORE AT Just Eat

Burger king food is fresh and staff is nice .I love staff always helpfull

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Mr ERROR . 2024-08-22

MORE AT Google

Queued out door as only one kiosk screen working. Wouldn't take orders at the main till and bloke was rude and said I had to order at the kiosk or pay cash so won't be going back. Upset customer here.

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Ian Wilki . 2024-08-21

MORE AT Google

Technically my food arrived “on time”… because the estimated delivery time kept getting pushed back. The order took an hour from me ordering it to its arrival which is crazy for one burger and fries, and when it did arrive, it was stone cold. Poor.

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Amy . 2024-08-20

MORE AT Just Eat

Great service and food was amazing

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Claire . 2024-08-13

MORE AT Google

Service was really quick and food was pretty decent, considering it being a fast food place. Table we sat at was clean and was overall a nice experience. Needed some help at the kiosk and Sophie one of the workers there was very helpful and got everyone sorted super quick! Definitely recommend coming here ☺️

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Chloe Woods . 2024-08-13

MORE AT Google

Rude manager. Telling us to use the kiosk when they weren't working so couldn't order. Wouldn't let us use the tills at the counter to order

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Thomas Evans . 2024-08-11

MORE AT Google

The manager was rude to my mum as the screens weren't working. Then he was rude to his own staff member. The atmosphere was awful and it was unclean. We didn't order anything as the manager was that rude

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charlotte coleman . 2024-08-11

MORE AT Google

My order hasnt been delivered. Ive watched the rider go round in circles. I placed the order at 4.10 and no money to order food

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vicky . 2024-08-09

MORE AT Just Eat

Thoroughly enjoyed my meal, however the chips were a tad bit too salty, but luckily I didn't mind. Would of been 5* if the drink machines were working correctly. Only coke, diet coke and Lemonade available. No fanta or Dr pepper which is what we usually have. Haloumi fries were amazing

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TJ . 2024-08-07

MORE AT Google

Delivery kept getting pushed back. Fries are freezing cold and inedible.

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jack . 2024-08-06

MORE AT Just Eat

Staff were really kind didn’t know how to use the kiosks and one came out to help me. My food was ready in a little under 2 minutes and was fresh and warm

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Josh “Joshjon13” Jon13 . 2024-08-06

MORE AT Google

Clean store, helpful staff and hot food

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Susan Clarke . 2024-08-06

MORE AT Google

Quick service, helpful staff and food was hot

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Gary Clarke . 2024-08-05

MORE AT Google

Absolute teste, Burger king is King of Burger. You will get unlimited option and very good friendly behaviour from Staff and also nice environment. I have visited there so many time and waiting to visit next time. Angus, crispy chicken, Chilli Jam royal /whopper, chilli bites 😊😊😊😊

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Mohammad Akram Hossain . 2024-08-02

MORE AT Google

Self-service, machine was hard to use and didn't seem to work properly, had to put a little pressure and then wait. For tasted great and was hot. Table needed a wipe, which we did ourselves. Would still go again as no queue and food ready quickly.

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Sam Farnell . 2024-08-02

MORE AT Google

I have had food twice from this place recently. The staff are rude, and lack basic customer service skills. The store is managed by an Incompetent oaf. Tonight I have ordered food from there half my order was missing and when I've tried to contact the store I've had no answer. Avoid at all costs.

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DYLAN . 2024-08-02

MORE AT Google

The food is horrible, looks like its been thrown together. The bottle of coke was hot, when i opened it, it exploded.

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Michelle . 2024-07-31

MORE AT Just Eat

Order never arrived!!! Showed as at the top of the road then showed delivered but never arrived.

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Emma . 2024-07-28

MORE AT Just Eat

Amazing service. Lovely hot food. Unreal.

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Suzannah Cameron . 2024-07-27

MORE AT Google

Terribly uninspiring from outside, based in a featureless identikit block amongst a dozen other chain outlets, it has a closed play area outside. A bigger play area inside, also closed. My grandson, who knows about these things, tells me its never open. But everything is bad inside. Although virtually empty there were no clean tables to sit at. The waste disposal area was overflowing, evidently the bin isn't emptied. So people were just leaving their waste on top of it, so it fell on the floor. No- one seems to care here. A depressing place to go. The MacD round the corner is always busy, but they employ cleaners, table wipers, and staff with a smile on their face.

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boycs . 2024-07-27

MORE AT TripAdvisor

Very helpful staff, service was quick and food was hot and fresh

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Sophie Clarke . 2024-07-26

MORE AT Google

This BK has been here for as long as the Coliseum itself and has always been minging. My last visit I parked up and decided to order inside. On the way in i saw a member of staff round the back smoking by the bins and then cough up and spit out a load of phlegm. As i approached the door a lady came out of the fire exit with two big bags of rubbish and plopped them on the pavement. Inside smelled funky as it always does, probably something to do with the play area that, again, is about twenty years old. There was crud all over the floor - the usual detritus of chips, napkins and straw wrappers. The order screens were greasy. The few customers in there were the less than reputable type with bellies peeping out and kids running wild and screwing with the one working drinks machine. It's never changed honestly. That said the food was OK - fries and a chicken royale. The drinks machine is the one that dispenses american stuff which is nice albeit the full sugar american stuff seems to be long gone. Can't comment on their beef burgers as the last two times they microwaved them in their now defunct chester branch (yes i saw them do it), so i only ordered chicken. Food 3/5 Everything else 0/5

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Phil . 2024-07-25

MORE AT TripAdvisor

Waste off time McDonalds is so much better. Food was cold, drinks were flat , stuff were lazy and grumpy, the place was minging. There was no one in there but the tables were dirty. I want be going agane spent over £50 what a waste 😤

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Kevin crane . 2024-07-24

MORE AT Google

2 hours I had to wait food came cold

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Benn . 2024-07-23

MORE AT Just Eat

No straw cold food driver collected my food went McDonald’s collected other food delivered other food first so there’s might of been warm by looking at the app he was at mc Donald’s for 10 mins while my food going cold

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Sue . 2024-07-22

MORE AT Just Eat

Would love to leave a review on the food, but with wanting to pay using something called cash brought the best in customer service. Was told to use the machine - an angry look and reply that I’d asked to pay cash was greeted with some mumbling about having to have someone open a till. To top it all there are 3 order points with just 1 working and a large line of people waiting to use it. Asked for the manager - the same person with the customer service skills of a brick declares she is the manager. No skills to defuse a situation just promote the shocking service on offer. Result walked out and had a far better experience next door In short the experience here will put you off BK for life. A great way to run a business - don’t serve customers or offer customer service

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Gary Costello . 2024-07-13

MORE AT Google

Lovely food so much nicer than McDonald's

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Charlie . 2024-07-12

MORE AT Just Eat

Missing part of our order and food arrived cold

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Eilish . 2024-07-09

MORE AT Just Eat

Usual great Burger King food with large portions compared to McDonald's, plenty of free parking close by,

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antonio marinelli . 2024-07-09

MORE AT Google

wrong order. calling the restaurant now

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Ola . 2024-07-05

MORE AT Just Eat

Driver went to 3 other addresses and at least 2 other restaurants before he came to ours. Food arrived cold.

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Toni . 2024-07-05

MORE AT Just Eat

Absolutely Stone cold my child wouldn’t even eat it!!

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Kortney . 2024-07-03

MORE AT Just Eat

Took over an hour and freezing cold food

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Ellie . 2024-07-01

MORE AT Just Eat

Drinks arrived incorrect and order was late

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Rose . 2024-06-30

MORE AT Just Eat

Appalling! Only a few chips (see picture) and only half a cup of coffee! Wouldn't give more fries or hot water to fill cup! And I had to order a hot drink because the drinks machines were not working! Well, either this or water, but I wasn't paying the price of a nice drink for water! It's not as if you food os cheap, either! Aberdeen Angus Burger, however, was delicious, but I wouldn't return. The atmosphere was awful, too, literally ever member of staff was miserable and there was no urgency at all. Not good enough, Burger King!!!!!

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Mandy Yasities . 2024-06-30

MORE AT Google

Terrible, you could only order through the touch screens (not everybody likes to order this way) both the drink machines were broke, ordered a large coffee that was actually only half a cup full and had to complain to get it filled to the top and there was only about 8 fries with my meal, burger was lovely tho unfortunately it chipped my tooth on the crispy onions, never be returning to this burger King again

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Craig Hughes . 2024-06-30

MORE AT Google

Ordered my food at 21.33 from Burger King which closed at 22.00. The driver arrived at 23.10 sbd the food was very cold. Not very happy.

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Liam . 2024-06-30

MORE AT Just Eat

Again I asked for ONE SIMPLE THING & it was for a PRINTED JUST EAT RECEIPT with the food delivery!!! And again you have FAILED MISERABLY!! It’s IMPORTANT for WORK BOOK KEEPING & that’s why I left an NOTE in the order app but when the delivery man arrived his responds was & I quote, “NO ONE READS THE NOTES CUSTOMERS ADD!!” You are a gang of incompetent gobshites telling ya

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Marco . 2024-06-29

MORE AT Just Eat

I will NOT be ordering anything from BURGER kING again food was cold and this is not the first time, what a waste of money.

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Margaret . 2024-06-18

MORE AT Just Eat

They have a children's play area, indoor and outdoor, both closed but visible to the children. The service is poor, you have to order from the self serve till because they can't employ enough staff to cover the till. We ordered on the mobile app, which didn't work staff failed to tell us that the app wasn't working at that time, after 3 visits to the till, we left and went to MacDonalds. Overall, disappointed....

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Daniel Boyd . 2024-06-17

MORE AT Google

Excellent food, great service and what a lovely receding hairline from the manager in charge Jacob. He embraces it like no man could ever do!

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James King . 2024-06-13

MORE AT Google

cold food delivered on a push bike from miles away ... would av been hot if delivered in a car.. asked for refund gt half monwy back with no way of contacting to fimd out why only half refund

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Chris . 2024-06-10

MORE AT Just Eat

Tried send an email with pictures attach its not letting me I didn't receive the things I ordered it was a completely different order I have pictures to support this I want my money back you order expecting what you order not something else completely really bad service

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sandra . 2024-06-09

MORE AT Just Eat

Ordered food for delivery at 5.45 at 6.35 still no delivery, tried ringing no answer, awful service, when food did eventually arrive it was cold definitely won't be ordering again

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Geoff Clay . 2024-06-08

MORE AT Google

Only 1 item was correctly delivered. The other 2 items that arrived weren't ordered and the rest of the initial order wasn't delivered.

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Connor . 2024-06-07

MORE AT Just Eat

ordered three meals and arrived without fries. can't get hold of restaurant.

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John . 2024-06-05

MORE AT Just Eat

Went to till to get served was rudely told to go use the app. I have hurt my knee bad and she could see I was in pain and refused to serve me cos I didn't use the app. So we went to 5 guys instead!!!!!!

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Nicola Schultz . 2024-06-01

MORE AT Google

gave me the wrong size ice cream i payed for only got a small when i ordered a large and delivery was well over an hour late. food feels cold!!!

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Ellen . 2024-06-01

MORE AT Just Eat

Didn’t even give us the right food at all. For the price it’s a joke. Restaurant wouldn’t answer the phone at all. Don’t spend money here and driver didn’t read delivery instructions

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Jamie . 2024-06-01

MORE AT Just Eat

Really unhappy food would of been fine if the driver had not waited over an hour which was visible on the map after food was ready poor service from start to finish food was freezing cold to the point where it was inedible the drink was warmer than my food which had become warm please may I have a refund

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Olivia . 2024-05-30

MORE AT Just Eat

All drinks were wrong, a burger was wrong and the other didn’t taste the best. So I am far from happy. It’s either incompetent or lazy. Won’t be using here again as it’s not the first time.

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John . 2024-05-28

MORE AT Just Eat

OMG this store is so slow it’s painful. 35 minutes from ordering to receipt of food. Nuggets taste awful like it’s old oil. Atmosphere for a weekend was dead. Service is lacking, felt like all the staff wanted a quick exit, hard to find that many grumpy people in any one store. BK needs to do some work here

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Darren M . 2024-05-27

MORE AT Google

Got sent out to complete wrong order. I spent almost £50 and didn’t get what I ordered.

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Amy . 2024-05-27

MORE AT Just Eat

Lovely staff. Amazing food. Speedy service

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Alex Anderson . 2024-05-26

MORE AT Google

The driver was at the restaurant for 20 minutes or more, the delivery time constantly changed back and fourth. When the food showed up the bottles were warm and the food stone cold!! When I pay £26.10 for food to be delivered I don't expect to have to chill the drinks and heat the burgers in the microwave!! Not happy at all.

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Paul . 2024-05-26

MORE AT Just Eat

it took over an hour after the meal was ordered, then a further 20 minutes. I had missing chips and drink for my kids and the food was cold all round, I want a refund

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Daniel . 2024-05-26

MORE AT Just Eat

Food never came after 2 hour wait driver can’t tell an address despite a post code being shown

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Craig . 2024-05-21

MORE AT Just Eat

Received a very prompt and efficient service by a friendly team at Dover

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Andy S . 2024-05-21

MORE AT Google

Got the wrong food and was cold and soggy awfull

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Alfie . 2024-05-09

MORE AT Just Eat

the order was placed with a delivery time which kept being moved back in the end the delivery arrived exactly an hour after being placed. the driver even complained that he had waited 20 minutes for the order.

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Karen . 2024-05-05

MORE AT Just Eat

Food was freezing always order from here and its normally nice but i was disappointed with burgerking today

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jordan . 2024-05-04

MORE AT Just Eat

Diar doesn't even describe! Don't bother

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Vikki Hutchinson . 2024-05-04

MORE AT Google

Ordered at 6:30 delievrwd at 8:05 food missing!

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Ell . 2024-05-02

MORE AT Just Eat

Slowest fast food place I've been in. It has an indoor and outdoor kids play area which are both closed. There was no tickets in the self service machines and it didn't tell us what number our order was. Given two BBQ when we paid for three given two straws for four drinks, no coke or Fanta in the machine. Dry, stale bread with all our burgers... dead tasting chips. Absolute, awful avoid.

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Lewis Lewis . 2024-04-28

MORE AT Google

Chips well under cooked. Pale and hard.

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Carl . 2024-04-21

MORE AT Just Eat

Worse burger king ever staff not interested very slow one workin hard the rest not botherd, fodd way to long to wait. Avoid

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Compass17986537031 . 2024-04-19

MORE AT TripAdvisor

how can you miss items ordered 2 meals an u only send one out

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Shelly . 2024-04-16

MORE AT Just Eat

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