KFC Cheshire Oaks in Cheshire West and Chester

No gravy - again. 5th time of trying to order. Never ever have this product. Spend money at McDonald’s and Burger King every time you don’t have gravy. Estimating you’ve lost £150 in 4 weeks.

Collected an order via the drive through and was told to park up and order would be delivered to the car. Once home discovered I had been given completely the wrong order. Contacted the store which took nearly an hour as they kept hanging up on me. Once through no apology and absolutely no effort to correct the issue. The food that had been provided was also not fit to eat wouldn’t even give it to the dog.

First time at KFC since I was a kid. First drive through took about 15 mins (wasn’t busy) - order was wrong when I got home, food was stone cold. Shocking really as if it was a small chain they’d go out of business quickly. Definitely won’t be returning.

Went to order for the 3rd time, no gravy. Please order/prep more.

Absolute thick kids behind the counter. Haven't got a clue. Ordered 4 piece meal, no drumsticks, fries and gravy. Drives home. NO FRIES, 3 DRUMSTICKS AND BEANS!! Drive back and was then given attitude by greasy little boy behind counter. Twice in a week they've managed to mess the order up. Never again at this one

One star because if you are meant to be open till 10pm then serve till 10pm and then close. Don't switch everything off and clean up at half past nine and then play dumb because someone comes in at the last minute.

Absolutely filthy counter and tables. Got my order wrong and was funny with me when my wife complained. Never again

Clean, good chicken, prompt service. Good kfc

Went on a Friday night, was very quiet but the food was ready quickly and was great, so no complaints!

This kfc always gets the food right, quick, hot and tasty. However the toilets are ghastly, crap all over the walls and a vile smell. Its disturbing.

Disgusting. Burnt and rotten food. Stay away. Served my 80 year old mum burnt chicken and rotten sweetcorn. Who is running this joint. Needs shutting down!

ignored requests to remove lettuce and mayo which i can't eat and I'm missing fries. food is also cold.

Surprisingly the prices are different for this center, same item was £2 more for this center compared to Altrincham branch. It took ages to get the item. Not that it was too crowded but possibly delivery orders might be there as it was only 30% occupied. Planned dine in but after 30 mins of wait I decided to takeaway as I didn't have much time left.

very friendly and fast delivery. thanks

Drive thru deal on chicken strips is good value. Just spoiled it with having to park and wait for the food. Order taker did a good job of interpreting what I was after. Service with a smile there.

Bag was all ripped and some items of food missing.

Items missed off the order and instructions added to order not followed. Extremely disappointed.

arrived hour late and food was cold and order wasn't right disappointed

The quickest trip and best KFC I've ever had! Thank you Id like to update my review, popped in drive through again on Tuesday, 13.51 pulled in to order again very quick and very hot food, pulled up to eat 13.52 But the best part was the very happy server at window 1, she was so polite it was lovely! Shame my local stores in Telford suck.

The chicken was not coated it was basically deep fried chicken but only found out when I got home but as I live in chester it was too late to back so I will just never go to this kfc ever again it was Sunday 22nd of September 2024 🤬🤬

Great Service but ended up not finishing the second wrap. Far too much pickled slaw on both wraps made it undesirable to finish off. Strongly recommend dialing it down in that regard.

Food arrived late, freezing cold, burnt and inedible. Looked like the food had been sat there for a long time before being sent out. Wouldn’t order from here again.

Very cold. Beans instead of gravy. Not enjoyable.

Order never arrived for my son's birthday sleep over, £28 and not getting a refund for 7 days and no more money to order anything from elsewhere. Seems like stealing so keep funds to gain interest. NEVER USE AGAIN. Didn't even get a replacement othe

Missing items from order. That’s KFC’s fault not Just Eat.

delivery driver could not find my address

Great but sides were wrong… again

food cold delivery time changed 4 times and arived cold

Meals getting smaller each time you order yet prices going up the only thing that’s getting bigger is the bag it comes in very expensive for fast food and not worth buying anymore

Very friendly delivery guy thank you

Good food. Very pleasant delivery driver, thank you.

Food arrived hot, best KFC I've had for ages. Driver was also really nice.

food we could eat straight away without warming it up in air fryer thanks

Best KFC I have had for a while had the 10 fillet box with two large sides upgrade everything cooked fresh 😋 🙌 and asked for normal fries Staff very helpful.

My food was cold even though it was early and am not happy with the order

Food quality was poor cold and soggy especially the chips Free offer not delivered Mashed potato in place of a large coleslaw No improvement from the last time I ordered over a year ago To sum up meal was rubbish

Waited for 2 hours and my order never arrived. I called the restaurant twice and no answer.

did not receive our full order.

we had an order placed to arrive at 6:10 it then arrived around 7:10 our food was absolutely stone cold, i’d like a complete refund if i’m being honest as the food was like a blistering blizzard. wont be ordering again if our food is going to arrive just shy of an hour late

Half of the items were missing. Delivery an hour late.

Map function showed the driver in the wrong area for over 20 minutes and then marked it as delivered. Never received my order. Absolutely terrible service.

I have been giving the complete wrong order I payed for a massive order and got 4 pieces of chicken when payed around 40 quid this is joke really!

Best chicken from a KFC so far. AWESOME.

Food was ready very quick to good standard and temperature. Fries perfectly seasoned and cooked.

Very quick and nice and hot! Thankyou !

Very poor, girls on duties couldn’t be bothered at all. Wrong order, very hard to get them concentrated. Blond girl tying the hairs up closed to the food and never washed her hands. I found it disgusting. Not even one table was wiped and ready for customers, considering it wasn’t busy. I really like KFC but this one is really awful.

Chicken cold and brought me wrong drink

Just outside main shopping area so not to crowded food was good

Gravy was nearly see through and like water, all 3 tubs of it. The best part of kfc

Greasy chicken and bathroom absolutely disgusting. definitely haven't been cleaned that day Also tried disabled toilett hat was no better this was at 11.30am so not peek time. Avoid this KFC

Your delivery guy rang up saying he needed my post code, then at 13:31 said it has been delivered it is now 14:00 and still no show. I'm never ordering again I've lost my money

delivered to wrong address and people don't know what delivery driver saw on address

Delivered hot by polite delivery guy,

Food here was very greasy and won’t be using it again

Well recommend fast delivery 👌

Ordered a meal wrong burger and fries,wings and mini fillet burger missing very disappointing tried to phone and explain and no one answers the phone bad customer service

Been the same since it first opened. The slowest KFC I've ever been to. Shocking

me lovely lovely misses took me to down to her hometown of Ellesmere Port this weekend and we treated ourselfs to a bountiful buffey that any king would be proud of 👑🍗 we had all sorts, mostly all chicken, some chippies and a oreo crushem as well. chuffed with the service, the staff were so funny&friendly, great to see my lady smile after all she’s been through lately. not just a chicken bucket; it’s a proper experience 👍🏻🍗🍔🔥🐔 will be back for more

Yet again charges out of control and half the order missing not good customer service very disappointing

Was quick and hot. Drive thru headset speaker sounded depressed and not overly helpful but everyone has their days. Everything was in the order. Huge improvement on previous visits

Gents toilets needed a clean , water on the floor very slippery, reported to one of the staff .

All food was cold couldn’t eat it so all went in bin

Disgusted as no wash basin in working order in gents toilets .... noticed people coming out touching serviettes etc etc that public uses...... Germs 🤢🤢 ugh

took forever to be delivered AND had bits missing, totally unacceptable

Your driver left my meal on the doorstop. By the time I got to it my meal was stone cold. I did not hear him knocking. Very disappointed and did not eat hardly any of the chicken - did not eat fries at all as were not nice cold. This is the second time I have had to complain about an order - there will not be a third.

Delivered in good time and whilst still hot - a vast improvement on a previous experience. All as expected.

food bag was ripped and the chicken was all out of it's package

The ice cream sundaes are my favourite And had pleasant service today. But otherwise I think KFC has gone really expensive (it is more expensive than 'proper' restaurant food like Hungry Horse where you can buy 2 meals for £12) So I now consider KFC a luxury / treat, rather than something you can eat on a regular basis. Update: I contacted KFC customer services. And the reply I got from them was that 'they believe that their prices represent good value for money' This updated / downgraded 1 star review is in response to the reply I got from KFC customer services for the lack of understanding of their pricing from a customer point of view. Prices of KFC have gone up 60% in the last few years!

belta chicken rapid delivery would order again but you can give me a free mini fillet

This place needs cleaning always food everywhere bins full trying to eat but flys everywhere Toilets dirty bathroom doors don’t even shut People sat outside drinking bags full of bottles

Waited for nearly 2 hours couldn't get through on phone and eventually saw my food on the recycle bin it was freezing cold nobdy even knocked on door

It was my first & last visit to this Cheshire Oaks branch of KFC. We purchased a box of 8 mini fillets with 2 portions of fries. We got 8 mini fillets, 2 pieces of chicken & a pot of gravy - no fries. All the chicken mini fillets were overcooked to the point that they were impossible to cut through them. The 2 chicken portions were also inedible as they were overcooked too. The gravy looked as if it had been watered down & tasted just as bad as it looked! I can honestly say that this experience was so bad that it has put me off KFC in future.

don't order on this, it took a little over then a hour and half to arrive and this was at midday so not even busy time. and was stone cold when it did. put a meat prob in and read 24•c so little over room temp all had to go in oven. waste of time

Driver was very fast & very handsome. Hope he delivers more than fried chicken next time. ;-)

Ordered at 6.30, still not delivered at 20.38. Absolutely appalling service. Family were looking forward to a treat. I would like a refund please.

Absolutely terrible, order was all wrong freezing cold wasnt enough to feed a child !! No gravy it was a disgrace

Took hour after being picked up to be delivered food was freezing

We ended up with no Gravy as they didn’t have any which I get but sent us with one coleslaw which we had 2 meals and both wanted gravy and ordered extra gravy gave us extra chips would of rather of had different sides to them and didn’t send us are drinks that we ordered which should of been Pepsi max and tango we got a pure orange and only one so not even enough drinks very disappointed will not be using again

I haven't received my meal as the driver didn't want to deliver it to my door and wanted me to meet him. He drove off with my meal and said it's been delivered. The drivers name is Kashif I've been told from kfc.

Lynn is an absolute credit to your store!

Lynne is an absolute superstar. Working her tail off whilst young people stand around doing nothing. She needs to be paid double. I come here twice a week and she’s always so professional and hard working. Not sure if this is franchise or equity store but she needs looking after and tell your lazy staff to get another job.

Missing a couple of items which I payed for. Not happy with service.

Chicken wasn’t as nice as normal a bit dry. But the delivery was very good

As usual items missing from order does KFC just employ idiots as they never get it right

Was missing an item, couldn’t report it separately as it was an add on item and wouldn’t allow me to report without saying the whole order was missing, which it wasn’t so kinda stuck

I didnt receive my order been delivered to another house

Driver was rude, never listened to instructions. Every time I order through just eat the drivers never listen to the instructions

Ordered 8 piece boneless dipping bucket. My child was looking forward to the dipping sauces you get and it of course arrived without any. Paid for 4 but didn't even get 1. Imagine the disappointment on a child's face. Luckily the rest of the order was correct

On time but chicken was awful dry and cold 😳

Burger was cold when it got here, and it had all fallen apart.

We recently tried to get some food after travelling all day so we went through the drive through and we were told they didn’t have what we wanted and after trying to order something else we were again told that they were out of stock, the staff who tried to take our order was incredibly rude. We will not be back again after this horrible experience and i will be telling others about our experience. If i could give it a zero star rating i would.

Food was late and usually that’s fine but half of the order was missing!! Rubbish!

it was freezing an bag was open

took an hour to be delivered after order an food was cold wen delivered

Good food and drinks. Arrived very quickly. Delivery driver was polite, friendly, kept to social distance and closed my gate :-)

Not a problem only a few minutes late and food was hot and bottle of pepsi was nice and cold

Forgot sauce and one box had no mini fillet in

Chips missing from meal, Extra gravy missing. Always something, how difficult is it to read off a screen and put items in a box 🤯🤣

food was an hour later than expected delivery time , food was cold and soggy, with portion sizes, all round disappointment

Food was cold and burgers were destroyed