McDonald's in Cheshire West and Chester

But the food was cold and the fries was hard

Half of the order is missing. Questioned the driver 3 times who said everything is there. Definitely not

My order was missing a fries and a birthday cake donut

Coffee spilt all over food all soggy couldn’t eat it. Driver said to ring store but they said it’s your fault. I want my money back thank you.

the issue is The Sat Nav sometimes point to the wrong address, he calls me up , saying, I sent him the wrong way. I explain politely, go back the way you came you will see the big white hotel, I am 2 doors past it. The driver went to two other destinations before I had to come out in my bare feet. He said where this white building? I said it's behind you.

Friendly person, the first time food wAs warm and surprisingly was not cold even in this storm ... so kudos to delivery guy 👍 😊

Ordered food just after 18.00pm said it would be 30-45 minutes it didn’t arrive until 20.05

Wrong order delivered really angry as was told I’d have to order again over £30 I don’t have money to waste and I’ve got to wait 5-10 days for refund

driver was rude upon delivery and screamed because i didn’t answer the door quickly - i didn’t know he was there and the app said the restaurant was still making the food

Missing 4-5 items, Food was stone cold, awful experience all in all.

both burgers thrown together. food cold. won't be ordering from this macdonalds again!!!

Driver was walking all round the street so food was cold and drinks were spilt, food missing.

The food was stone cold and the chips were so pale. Worst McDonald's delivery we've had.

Absolute chaos. Ordered on the big screen which was fine but struggled to find seats. Waited well over 30 minutes for our number to be called out. Food was wrong (I'd asked for plain burger) and everything was barely warm. Due to wait I wasn't waiting another half an hour for it to be fixed. Later when we got home both my partner and myself were ill.

missing food again and last two times my orders have been missing food I have not received my refund for those missing items

Completely wrong order delivered. Ordered Double Cheese without items, included more 🙃🙃 I purchased x2 Mayo Chicken but only received one with a substitute for a double. One does have allergy to one item I requested without…….

Forgot half the order as usual

delivery was almost 2 hours and missing items and wrong items delivered

Late and cold and the driver went to the wrong address due to the map being wrong

My drink was only half full and my fries was cold

Food was cold, the chips and the filet-o-fish were hard and dry. Was offered a couple of pounds refund to use on the next order, nowhere near the cost of the food. Complete waste of money for food I couldn't eat!

second time I've received no bacon when I've paid extra for it!

Fries were cold but the delivery time and driver was amazing

It stinks needs a clean and got the order wrong the food was cold

Missing items plus food tasted like it had been lying around too long. Barely edible

Delivery time kept getting pushed back. Food was cold. Full order not fulfilled.

My food was cold and my chips was Rock hard

Arrived after 1 hour live 10 minutes away stone cold black coffe was white tea and cold

Food was cold had to heat it up in the microwave. Drinks had leaked in the bag and the paper straw covering was saturated to the point could peel the wrapping off.

Absolutely shocking, delivery time changed about 5 times and when the food arrived it was cold. Should be refunded for this. Absolutely ridiculous

Waiting over 2 1/2 hours. Food was freezing! Chips like cardboard!

Food was stone cold. Most food microwaveable, some thrown away

Awful! Food was freezing cold! Wrong items in order

Very good service thank you 🙏❤️

Driver fell off his bike in the snow

Order was freezing driver didn’t even have the bag zipped up to even attempt to keep it hot.

I’m appalled. The fries we ordered were all half full , 3 large fries all half full. The 9 chicken nuggets came with only 7 nuggets. One of the cokes leaked also. Genuinely awful & I would like at least some sort of refund. Not very happy

Extremely busy, hardly anywhere to sit and they'd closed half the seating area off for some strange reason. Pretty manic place. Food ok though and the staff were working their socks off to be fair.

my items were missing and will not be refunded I will get my money back threw the bank!!

I went to this McDonalds as I arrived in Chester early for a work event. I thought I'd catch up on some work whilst having a spot of breakfast. The sausage and egg Muffin certainly seems to have shrunk like most things at McDonalds and was exceptionally greasy, so much so that parts of the muffin had dissolved. Disappointingly as well none of the 4 plug sockets I tried were working and so I was unable to work as my laptop needed charging, however I think this might be a policy as I have had the same issue in other branches.

this shouldn't be on delivery 9 out of 10 orders come cold or damaged not ordering from McDonald's anymore!!!

chilli double cheese burger missing

Deliverer did not speak English.app not reliable in workin. Keep getting message that my account is not active when I have using it for ages.

Didn’t get a single sauce which isn’t a surprise but would be nice when I also paid for extras. All food was cold and wasn’t that nice

Coffee spilled and cold burger cold

Large McDonald's branch in town centre. Nicely decorated and seem very popular. Self service worked fine (food prep took longer than expected). Food was McDonald's usual (ease on the salt!) During morning visit the place was still kept clean.

Missed off our drinks and McFlurrys, driver obviously couldn’t help. Clearly it’s just kids working who don’t care 🤷🏼‍♀️

No ice in drink and not fully filled up, wrap and burger bun burnt. Not a great order over all over!

Food was stone cold when delivered we ate some and through chips in the bin.

freezing cold fries and burger , fries were like rubber

Paid for 2 items and did not receive them.Food delivered stone cold.original delivery time was 11.25am,delivered 11.46am but the kept changing so will not go down in the system as a late delivery.cannot recommend this McDonald’s as very incompetent management who consistently fail to meet the standards

Went with grandchildren for lunch during the school holidays. The atmosphere was unpleasant, with youths swearing and shouting, which is not very nice when you have small children with you. It was like a grubby youth club, the service was slow and the food was junk. In future I'll go instead to Prets, Muffin Break, Chatwins to name a few.

No food said delivered and not

arrived late and barely warm,had to throw away the fries

Great delivery, shame about the cold food.

chips were cold, I did not get my apple pie or carrot bag

Very quick and convenient delivery driver was nice and polite but food was cold

Ordered on the screen, no issues. Then after waiting our number got called to be told the milkshake machine isn't working today? Well if it isn't working then take it off the menu! Cancelled the entire order due to the staff member being nonchalant and ate elsewhere.

Drink had leaked fully through the bag and was empty

Order time changed by 10 minutes and then delivered on a bike. Opened up the bags food was stone cold!

Food was hot and fresh! Order was correct and delivery driver was lovey.

The chips were cold and hard. The drinks completely flat, no bubbles at all. Poor meal. Wouldn’t order again.

Food never showed up and driver claimed “delivered” , I would like a refund oleasey

Will never use again shocking wrong food and no drinks and looks like someone has been having a party with my food in the bag

They packaged my drinks in the wrong bag, which was too big and unsecured so they spilt all over everything, my food came soggy, damp and cold due to the drinks, plus there weren’t much drink left

missing burgers even though I have my drink and fries but no burger ?

Delivery code 3552 Just want to explain my refund/complaint request as there is no space to do so - I was using a partial credit for a previous order being cold ! This order was a) missing items and b) cold By the time we opened our door (we live in a terrace street so barely 3 seconds) your driver was already putting our delivery bag into next doors recycling bin - this is discusting as we were straight to answer however the food was cold , missing items and the drink was tipped over having been placed in a bin We have used this service recently and been disappointed with complaints / refunds requested and believe your staff need details some training / feedback coaching in terms of order details and delivery as it really is not acceptabl

Food is lukewarm warm like it’s been sat there a while , fries are chewy not fresh at all

food was over an hour late, cold and missing items

75 minute wait for a cheeseburger meal. If you want to go to a McDonalds that knows how fast food actually works, please do not go to this one

Completely forgot half the order. No McFlurry. Ordered 3 and how they can forget all 3 is completely insane.

Not happy! Always miss our items! It’s multiple times now! No fries now. So have to reorder!!!!

mcflurry was completely melted and hot food was cold

2 and a half hour wait for cold food and missing items

Never provided sauce even when requested

All food was stone cold when arrived and McFlurry was like a runny drink not ice cream

Crazy how you can get an order wrong when it’s there right in front of you on a screen! Do better

Driver spilled all the drinks on his bike then just said he will tell the store and walked off ridiculous

Very quick delivery, gent was very nice and considerate , food nice and quite warm, superb!

Busy city centre location, but the service was relatively good and the food was nice

My order was completely wrong ordered 4 items and only got one and that one was wrong too

Delivery guy is amazing thank you always a happy guy and food is always on time with him

Why say 24 hour when it’s not 24hr🤔 disgusting attitude horrible food always missing something deffo do not recommend,might as well live in Wrexham

As soon as the courier arrived the hot chocolate disintegrated. But the food was OK.

had cucumbers on my wrap when it even said no cucumbers on the sticker thing, chips were hard as a rock we could literally snap them

It said 19:25 he shall arrive and her came at 19:30 so 5 minutes late

Delivery driver went above and beyond to get the food delivered despite road closure

The fries were cold but the rest of the food was very good

food was cold . barely any sauce on both Mcribs. Disappointed

chips cold, half of drink missing, no dips and no straws

Ask for no pickles on Big Mac but got absolutely nothing else on it except burger sauce so the burger was total ruined. Chips were stone cold as was the chicken mayo, very unimpressed.

Hello.. I'm still waiting for my food to arrive?

Missing 3x fries and drinks Other food ordered was ok just disappointed with service

absolutely appalling ! order was wrong, items missing, food cold, juice spilled over everything. no dips or salt. driver refused to deliver to door, despite us adding on extra courier costs!!! shocking will not use again. ,£30 for nothing !!!!!

It was overwhelming, overcrowded,and there was not enough staff. The wrap was cold when I got it.

Cold food, unhappy hubby & child.

Food was cold and drinks were spilt all in the bag. Asked for no cheese on burger and came with it on . Whenever we order full fat coke too they keep giving us diet this has happened on several occasions we won’t be ordering again

Rating zero as Google maps says open 24 hours which isn't true. Was closed at 1am.

Cheapest, most convenient and quickest place to eat. Obviously it's the usual MacDonald's menu. I didn't appreciate that to request sugar and milk spoons you have to ask for it at the counter. And the waitress doesn't bring it with the order

Pretty poor standard in mold macdonalds. The food is poor compared to other McDonalds I go to.. Mold is OK for a coffee ☕ and that's all I'll recommend from here...go elsewhere if you're hungry...