Mcdonald's Restaurant in Gedling

Was told to wait in the bay for the food so I did. 10 minutes go by and multiple cars drive past me with food in hand. I have to physically walk into the building to get my food and it's just sat on the side. By the time I'm eating it's cold. Waste of money, waste of time.

Realy realy bad food not nice at all or fresh

Shocking food always u need new cooks also cook to order the food is shocking.

My order came completely wrong and 4 hours after it was made. When I rang up to explain they put the phone down on me and didn’t pick back up

We visited on 6th April 2025 at 7.15pm. The woman who served our food was professional, helpful & friendly. She appeared to be the only staff member in the restaurant, all other staff were behind the counter. I used the bathroom before we left. There were 8 teenage girls in there messing around & generally trying to intimidate. I reported them to the woman who served us, she immediately dealt with this problem & made them leave the restaurant. The food was ok (it’s McDonald’s). This employee was excellent & deserves a mention. Management at this store should be able to identify her from the date & time, plus she had blond hair & glasses.

Manager always friendly even on busy days and staff work hard to save everyone's lunch breaks with tasty food and compassionate attitude

Nice pleasant team more authentic than the meat 🍖 that's for sure

Pathetic. Can never get the order right. This time.....3 orders of fries......we got none. We only go once a month if that and they still managed to screw the order up

Terrible service been waiting an hour for my food it’s disgusting and nobody can be bothered to pick up the phone.

Really terrible food. Cold fries and squashed burgers. Not had McDonald's for a long time so we were disappointed

This is probably the fourth or fifth time that we've ordered via ubereats and half the food wasn't in the sealed bags. Stop directing us to Uber eats for complaints (which they then don't take action on because they're not responsible for packing) and train your bloody staff.

The staff are bitchy and always arguing creating a tense atmosphere. When you stand at the counter counter, the staff will literally walk past and not even acknowledge you

It's a good place to visit particularly if you live nearby and they serve affordable food with nice quality.

It's a McDonald's what else can you say.

We some time order on line for our meals. By the time we get it the fries are cold. Staff who prepare the burgers forget what should or should not go the burger. Or a sertain item not arrived with the delivery. I find this very poor on food and staff.

Clean and tidy great place to eat.

Still frozen food. I'm not sure how you manage this? Do you stick it in the blast freezer before walking it out to carpark? If you're sent to the carpark to wait 50% chance something will be missing so check before you drive off.

dostawa przed czasem, ale to nie jest przeszkodą,za to jedzenie zimne, sałatka na zdjęciu była z pomidorami, ogórkiem i cebulą,a była to tylko sałata,burgerom brakowało dodatków,sama bułka i kotlet

Everything was stone cold, really not happy will be requesting a refund as it all went in the bin

Deliver driver was lovely, food nice and hot thank you.

Wrong items, items missing, cold and late delivery

I just spent 22 pound one a meal they gave me the wrong order

you put sauce dips in the chips when the sauce been all over the place and made chips soggy

Driver has given the wrong order and it is less than what I paid for he was too busy on his phone! One of my family members is allergic to the sauce in the double cheeseburger!

Wrong food was orederd McDonald’s Arnold did not care at all

food arrived quickly but entire wrong order received.

Sent the sauces but not the 20 nuggets

2 x milk ordered and not delievered

most of the food wasn’t there,

it was all cold was not happy my daughter was the only one able to eat it

Order mcdonald's through the app order was fine it the delivery what done me what should of took a 5 min journey at best it took 15 mins yet according to uber it in the time scale but food was cold these drivers needs better way of keeping the food hot I've have things from places further then this and delivered hot why can't there it just a waste of money

i come in today for my breakfast and i over saw the managers using DISRESPECTFUL and DISGUSTING language towards staff after my visit today. do better.

missing straw for drink missing mcflurry!!! cheeseburger was cold only ordered for 5 mins down the road not good!

Food was 20 minutes late and freezing cold. Delivery driver was rude, swearing, we have screen shots of the messages exchanged, saying he wanted us to go to the car when we said multiple times we were unable to because of mobility issues. Threw the food/drink bags at us. Was rude about our driveway. Would be happy to discuss this in further detail and can provide screen shots.

Where is my replacement order please?

My flat white was not delivered

IT WAS NEVER DELIVERED!!!!!!!!!!!!!!!!!!!!!

Brought someone else’s order and unless we went to McDonald’s to get it they won’t send out the right order! Still awaiting a refund!

Was cold and half the order was missing!

Not happy with my food arrived late and cold

No t delivered the right food even though gave him the flipping number code.

food cold ,delivery guy was rude and offensive

was really nice person who delivered my order. was really nice

Food was stone cold when received it. Took far too long

The 2 ladies that are cleaning the tables etc are fantastic, very chatty to everyone and the place is spotless. Great service and nice hot food 15.01.2025 4.45

Gone a bit downhill in last few years. Very slow and miss things off orders frequently.

everything was cold and one of the burgers had completely fallen out of the box

I accidentally ordered the food to the wrong address which is completely my fault. When I realised I messaged the driver which is while he was still at the restaurant. When he rang me I told him the situation but he didn’t understand and marked the order as delivered. Absolutely appalling

man was so nice and polite food was on time to

FOOD DID NOT ARRIVE DESPITE SAYING DELIVERED

Food was cold and definitely not made fresh!

worst McDonalds ever. Fries stale, bread in the cob old. Not good.

Food cold and order was wrong staff very unhelpful

Check your order before you leave. Frequently get modifications wrong..

zimne cheeseburgery,brak dodatkowych składników,rozlana coca-cola.

Food is that cold had to microwave it to get it warm

McDonald's, your services are appalling, and you can't even get the orders right. And when you try and get it right, you still mess up and don't bring the correct food out. Jokers

Food was freezing unbeatable not put together properly either

The happy meal and cheeseburger was missing so my husband had to go out to get my son's meal whilst his meal went cold.

Actually freezing the food was wouldn’t expect at the hour ordered

Order was missing the 6 chicken nuggets, but the sauce for the nuggets was in the bag.. bit of a recurring theme

Driver was very polite and helpful.

Left my food on the counter for 10 minutes plus, even though it was table service. All the food was cold. Poor service arnold mcdonald's

Great food, lovely and clean.! Thank you charlie for going above beyond on the service and cleaness off our tables

Item missing from bag called and spoke to manager who clearly didnt care he wouldn't send the item out as he dint employ the driver however he employs the muppet who packs the food who ckearly cant read a list .rest of the food was cold tital waste

no drink left at all all spilt

how can you get the order so wrong , completely incorrect yet on the bag all correct?! rediculous all you have to do is read !

all food was cold wrong drinks

Order damaged and nuggets sent instead of selects

Looks like they poured the whole bottle of sauce on the burger could not eat had to scrap everything off

Missing most of our order, food was cold, order was over an hour late.

delivery was very good, bags were all in tact and no spillage or crushed items.

my partner was waiting outside for the delivery, saw a car we thought it might be didn't come anywhere near us so thought it must be someone else's, then our delivery was marked as delivered! They are supposed to confirm the delivery code or ring, so hope who ever got my toddlers birthday happy meal is happy! so my partner reordered from his account, it arrived on the second order but missing all drinks and no dips with the nuggets. Maybe your just busy but this level of service is not right!

Drinks wasn’t delivered, food cold, probably due to drivers making multiple drops! The delivery service seems to be getting worse.

Ordered twice off the app and both times I have had items missing. Never ordering again on the app. Even in the restaurant getting drinks wrong when you order a large caramel latte and a medium caramel hot chocolate but get given a medium caramel latte then waiting 10 mins for the hot chocolate and get given a large one when we didn't order that. It's a joke won't be bothering again when all that mc Donald's too is thob it off to a different company 😡🤦‍♀️

I was missing multiple items what a waiste of money

the only good thing was it was the coke wasn’t flat, however the chips were cold and we ordered 20 nugget sharer box but instead we got a cheese dipper share box.

Food was missing half the order and the food was stone cold and soggy cold and a waste of money. Won’t be using just eat t longer if they keep stealing my money for food I can’t eat or don’t get

The whole food ordered was delivered wrong. And the delay of driver delivery qas ridiculous. McDonald's are getting much worse. If you cant keep up with delivery demand you shouldn't advertise when extremely busy.

very polite and pleasant delivery person

Poor throughout poor service poor presentation. Fast food no way slow food yes is more like it.

I ordered a sausage and egg muffin but it came without the egg not happ

Fast food,??? after waiting 15 minutes asked when would be ready, had not even started the order so asked for money back

delivery driver couldn't find address and took nearly 30mins and still couldn't find it i said I didn't want food and to cancel and he put as delivered. didn't get a refund

On arrival at the store, the Macdonalds app crashed and said no stock of any items, so we had to go instore to order and collect. My no mayo wrap had mayo. Considering how busy they were, the food came very quickly. The actual food was hot. The store was extremely clean but very cold.

Good service today and good food

Absolutely Brilliant. Very nice young man delivered my order & was very polite & patient. Perfect 🌟🌟🌟🌟🌟

Fries were cold on one end and hot on the other

Put order in, waited 15 minutes to be told still not started order??? so got money back thought it was fast food not happy c

Berristowe lane can never get food right it's a joke! You hear management swearing at staff and food is cold seriously needs reporting to acas employment as it's disgusting hearing how several management speak to the staff next time I am in ill video and send it to the chad

Twice I've ordered this week, once in the evening, once in the morning for breakfast. Both times the main parts of my orders were missing and they don't answer the phone or fix the issue, so I have to go without....thanks Macdonald's Arnold's team

Visited for breakfast to eat inside... was greeted with a warm hello from the lady cleaning the restaurant... but as for any other interaction... the staff behind the counter were just messing about and giggling.. having noticed me at the counter and with no other customers in the restaurant they ignored me for over 5 mins.... so I left and went over the road to greggs and enjoyed a nice cup of coffee and a beautiful sausage roll all of which were perfectly served with no mistakes.... this restaurant is shoddily run with no management or dicipline as earlier the same night ( around 1am ) I went to the same restaurant and was ignored for over 5 mins.... THIS RESTAURANT NEEDS TO BE RUN BY ANOTHER FRANCHISEE as clearly the current incumbent are totally useless

i missed 3 barbecue sauce and i’m not happy for that.

WE RECEIVED THE WRONG ORDER YET AGAIN!!!!!!! I ordered my son a Big Tasty Large Meal with a Chocolate Milk Shake and 6 Chicken McNuggets as an extra. INSTEAD WE GET A FEED THE FAMILY DEAL!!!!!! WHAT IS WRONG WITH YOU!!!!!!!!!! EVERYTIME TIME WE ORDER FROM YOU AND I MEAN EVERYTIME WE ORDER FROM YOU, YOUR STAFF AND DELIVERY DRIVERS GET IT WRONG!!!!! YOU ARE COMPLETE IMBECILES THE LOT OF YOU!!!!!!!!!!!

some food was missing & it was 45 mins late & came cold

I realy enjoyed my meal and it tasted lovely.

food was cold and missing items

What is the point of using the app when you still have to wait in the car park bay for the food, this is anything but efficient and this McDonald's branch is anything but dynamic and efficient.

Burger tasted okay, but it is annoying when someone decides to stack it incorrectly. Likely done on purpose, wish I could upload a photo of this travesty.

Horrible took way too long for what’s supposed to be fast food no communication from the driver food was cold and inedible