Mcdonald's Restaurant in Cambridge

absolutely awful. literally every time we order from here several items are missing, drinks are spilt and the delivery people never come to the door.

Food missing and drinks missing

Top driver! Broke the speed limit.

Large chips ordered very small portion received and cold :(

I ordered a chocolate milk shake but i hot a Coke instead

Delivery time was fine but food was cold and wasn’t enjoyable have requested a refund but yet to hear anything back

the delivery man was very rude do not send him again this behavior is not expectable what so ever I would like this to be sorted so this does not affect any other customers that should not experience this as McDonald's has been going for years and I have been gettin food from them for many years and I have never come across behaviour like that it is not excaple or very polite for customer to put up with that and sure not goid for business either everyone excepts to be treated nice expecially hom

I had to wait for 2 hours because there was no delivery drivers

Excellent food, delivered promptly

Food arrived like it had been repeatedly stamped on.

Food was 45 minutes late. . Food was cold and coke was not fizzy.

Missing food in order, always McDonald’s

there was no straw with the milkshake and no sauces whatsoever, apart from that it was good

Drinks were half full soaking wet dripping bag ! Order wrong and no sauces and missing one chips ! You make a service charge payable expect the order to be correct and no missing items and the right burgers .

Driver was nice but the food wasn’t warm really

I paid for a burger with no pickles and I got a burgerless burger with extra pickles. This is the worst services I’ve ever received

Friendly driver and was very nice to my daughter. Service you expect, a smile and a thanks. Top man.

fantastic experience will order again

One item wrong, one item forgotten completely

Rider was very polite and professional

food was 45 minutes late and freezing

Food wasnt even warm,chips cold. Half the drink had emptied in the bag

every thing is every where its all smashed up food the drink has spilled everywhere in the bag along with the ice cream and all the sauces are all wet it's a jokes mate and I don't even have everything I ordered

Food was cold. Order was wrong

my cheese sharebox was missing; every time i order at least one thing is missing

Got no dips with my nuggets ordered 4 requested refund on the nuggets

Driver dropped an entire drink and didn’t even apologise or offer to replace

I have not received my order, what happened

The food was cold and no ice in the large coke

When arrived it was nearly an hour waited and was cold and not nice at all j had to throw it in the bin

Food stone cold, chips literally inedible. Used to offer free delivery which was a bonus but im not paying £3.99 delivery for cold food. Requests to wrap items better to keep heat in always completely ignored. Sauces have been missing in both orders ive made. The bag looked like the driver had volleyed it down the A14. Honestly do not bother ordering. Awful service.

I ordered a separate Big Mac with it and it is missing in order but in receipt it is shown please do the needful thank you

Food arrived stale drinks spilled and missed items in the order.

They did not delivery one of our items

My paid sauce and 4 free sauces where missed so not happy as my nuggets were dry. Plus driver went to wrong place

food was cold and delivery time kept changing no option to cancel when they changed it from 20 mins to 45 . it's was then changed again for another 30 minutes after that

ordered 20 nuggets and only received 18

Once again the wrong order McDonald's never get it right

stone cold thought getting a hot chocolate on a hot day with my order so that wouldn't be a problem

coke spilt all over the mcfluffys

Parking is limited and not a great entry & exit

the driver went to the wrong address 3 times, delivered my food AND DRINK cold because he took so long. my location was on the entire time he just refused to look at it, carried the food around wide open in the bag, then was rude to me at the door?!?!?!

Food cold, missing items, really disappointed

Hot food stone cold, cold food melted. Clearly been made along time before collection. Items missing.

It was abit cold but it was good

Avoid this McDonald’s at all cost I ordered 4 chips and 20 chicken numbers for me and my 3 girls to share and we all end up getting food poisoning from it I will never go to this McDonald’s again my little girls was sicken all night and so was I and being pregnant aswell this is not good

Neat and clean McD, decent service. Parking spaces are too narrow.

Food was stone cold and the drinks leaked everywhere. The driver was very apologetic though

Excellent service, tracking made easy.

what was delivered was not at all what I ordered

Forgot my dips and the delivery wouldn't come to my door or get out the car but food was good and quick delivery

I’m not normally one to do this but the food was bad. Chicken nuggets tasted funny. One of the burgers had items missing. Got no straws no napkins no dips for the food

An hour from order the food arrived cold, drink had leaked through the bag and no straw

never had a problem with this guy

I didn't receive my food.I received someone else order

Food is ok, normal McDonald's. Good and quick ordering via the app or with the kiosk. Sometimes the staff can be a bit rude, really depends who you find as the manager in shift. Today they bounced out quite badly as we wanted to order at the kiosk and we had our little dog on my wife's lap. Still they immediately asked to leave in a quite rude way. C'mon McD make your restaurant a little more dog friendly, most restaurants are adapting now, why not you?

Delivery driver is always polite and quick. Also food was hot and nothing wrong with the order which is amazing.

We received the wrong item. The whole order was something we did not order and didn’t want.

Did not add straw for milkshakes

The worst Mc Donald’s I have been order wrong twice waited along time to get food then was wrong again chips cold and no parking at all

Courier followed the instructions and was on time.

courier didn't follow the delivery instructions and I needed to go to his car to pick my order. He gave me my order through the car's window.

hamburger was specified with no sauces and onions. looks like someone realised after preparing the burger and instead of making a new one just scrapped off the condenents, my son now won't eat it. very disappointed with this

Ordered 2 boxes of nuggets and got 0 dip again surprise surprise

once again missing items this is becoming a joke now

Ok for a quick meal, just a shame it's becoming too expensive.

no sauces was with order ..also no straw with milkshakes ...no napkins . not happy

Good for a quick bite Clean and classic

Stone. Cold and drink has leaked every were

The 3rd time I haven’t received my full order, absolutely useless, who’s double checking these orders?

My food was cold and chips had gone hard and not enjoyable. My drink had been spilt everywhere in the bag.

it was late missing my mc flurry and was cold I want a full refund

mayo chicken missing toys ×3 missing from meal drinks tastrlike wTer

why charge for ketchup etc if you aren't going to spend it!!!!

My order was wrong, it came with 20 nuggets and a happy meal and I ordered two menus

The driver refused to help to deliver my food at the location am working from after I pleaded with him for the right location

Ordered received. thank you very much

Order 2 cheeseburger happy meals with no ketchup,mustard,and onions and they both came with all of that, one happy meal came with chocolate milkshake instead of a coke I asked for, and one with a fruit shoot which didn’t come, 2 McFlurrys which didn’t come, and 2 raspberry and white chocolate pies but got 2 apple pies instead, not happy with mc Donald’s absolutely disappointed.

drinks came spilt, missing sauce and chicken nuggets, drinks where everywhere in the bag half empty when opened.

the fries were cold and so were the burgers

Good cold. No dips on tray. Pretty poor, they were not that busy really.

always seem to be missing something when I ordered now! this time a cheese burger, cheese bites and dips

Delivery always fast, food packaged well and tastes great!

Its clean and service is also nice , but once in a while there might be some items unavailable,

food cold again and drinks damage

wrong food delivered. sort it out

I uave not recived my food and yiu have marked it as delived thebtracking never left mcdonalds neither ibhad been watching and waiting the whole time

ordered and paid for sauces which did not come.

Carlos the manager was really kind

given up ordering from macdonalds fri 7/3/25 hopless trying to order keeps saying closed for orders , why is stupid mcdonalds make it so difficult to order from them,so we from now on ORDER ELSWHERE STUPID MCDONALDS HAS LOST ANOTHER CUSTOMER , CRIST ITS 2025 WHY SO DIFFICULT WITH MCDONALDS.

Food was lovely and hot and brought out quickly

Again ordered ,accepted then later mcdonalds cancelled it TOTALLY IMCOMPETENT ,why bother ordering from mcdonalds , we then ordered elswhere no problems order arrived,you have lost another 5 customers mcdonalds ,the burgers we recieved from different place brilliant . Why bother with mcdonalds incompetent delivery.

No problem with the delivery, food was cold, chips and drink missing.

none of the extras we asked for were added

delivery was quick but a wrong item was sent. no hassle refund will be given but didn't like the food that was wrongly sent

Missing order yet again this seems to be a regular thing now

Always gets the order wrong. I payed extra for a Minecraft meal through the drive through, unfortunately unable to check the order fully (only over look it) until I got home just to realise most of the order was missing/wrong. It's outrageous and it's not even the first time it's happened. I live quite far away while driving from McDonald's so turning back and going to get it wouldn't even be an option. Do better McDonald's.

3 out of 4 delivery orders were wrong. Very hard to contact and rectify.

Order over £50 delivery. Feed the family meal deal ordered, over half the items missing. 2 kids never got meals. Was disgraceful and distressing. Restaurant did not answer the phone at all over 6 hours! Next day restaurant answered and denied all responsibility. Worst service ever!

Missing items,cold and damaged boxes