McDonald's Lountside in North West Leicestershire

You know what. Fair play to the team here. It's been ages since I've been to a mcdonalds that was decent and these folk did a banging job.

Twice in a row they’ve got my order wrong. First time missed a hash brown, next time given a hot chocolate instead of a flat white. How difficult can it be to get an order right?

The best McDonalds I've ever been to. All the food was nice and freshly done.

Normally I think this is one of the better ones in the area, but on this occasion the food wasn't great. The fries were barely cooked, too much sauce on a wrap, and despite asking for a large and a medium latte, both had almost the same amount in the cups. Everything else was like most McDonald's restaurants.

Not bad mcdonald's, we only used the drivethru and it was good, ordered mc plant and had to wait for it but this is normal from most mcdonald's the wait was short which was good, the food was ok not the best we have had but we would possibly try eating here again

Was not very busy on Monday night

No welcome , no 'hi, what would u like?' Had to repeat my 2 drink order ...just poor service. No 'thank you' either.

Parking a nightmare when busy but in general it's a average mcdonald's experience

Not happy at all with my visit here tonight! Went in for 2 meals and a set of dippers, got back to the car and the mcrispy was stone cold and the bun was torn apart. I thought my triple cheeseburger only had 2 pattys on, when I mentioned this the manager walked to kitchen with my food, to then come back out and speak to us in what I could only describe as pure rudeness. She told us the crispy was made fresh, and the triple actually had 3 patty’s on. She turned round and said she will not replace any of the food as it was a mistake on our part, which we understand but the tone of her voice and temper was so unacceptable. As former McDonald’s workers ourselves we would never speak to paying customers in this way. Prior to this our order was shouted out by another worker who chucked the bag on the side, and walked away. No interaction just slammed the food and walked away. My fries also came with no salt on. And the worker picked my fries up with chicken tongs. Didn’t use the fry scooper, they used the kitchen chicken tongs. My friend with me is vegetarian but because of the way we was spoken to before we didn’t want to go back in again and say anything. But never would we speak to our customers like this.

They never have ice cream. I don’t understand why

Breakfast is the only thing worth having

My bf is being held hostage and it’s not fair ty x

I ordered a chicken mayo burger meal and specifically asked for no mayo in my burger. I was in the drive through and it came up on the screen as no mayo and I confirmed my order. I then drove home to realise my burger had mayo. I didn’t have time to go back and get another so I had to scrape off this mayo which included the lettuce which left my burger soggy with the taste of mayo still. I then found that I had no straw to go with my milkshake. Luckily I have metal straws at home but how else do you expect someone to drink their drink? Also, what if i was allergic to mayo and didn’t realise until it was too late?

Their were fleas in the restaurant especially in the toilets 🪰

It’s a McDonald’s alright! Same old same old. You know what you’re getting here

Very good and nice place ! But I asked for my burger plain and it wasn’t and this has happened many times ! :(

Chips cold.. was after midnight but few staff looked like they could not be bothered.. has extra cheese burger which was not wrapped correctly and came out all lop sided.. not using again! 😭

Late finish so called in on way home mcplant burger was lovely

I've often wondered what McDonald's food is like hot, and here I finally got to find out!

Made me really ill within a few hours of eating it

didn't even get my food, ordered at 10:40 around a breakfast and it was fine, it was gonna come at 11:20 and it started going up to 12:40 then right when the driver got to McDonald's it cancelled it and then another drive said it would arrive at 12 then it kept going on and on, I called McDonald's and they were saying they don't have it and people have been trying to pick it up but they didn't make it, and they still haven't cancelled the order

Nice place clean and staf was friendly, outside atmosphere is brilliant there is also open bench can be used for stop on the way on motorway

Dirty seats and tables, lack of staff to ask to clean table to make available. This was extremely busy on a Saturday. Very loud. Lots of kids running around. Loads of mud on the floor. Horrible atmosphere. The good didn’t taste as good as others I’ve been to. I wasn’t given enough straws, so I had to wait for ages at the main counter, even though dine staff could see me, they ignored me, so my GIF went cold whilst I waited at the counter for 15 mins to get straws. The toilets were filthy. The chairs had ingrained dirt on them, and it took us ages to find a table that wasn’t completely dirty, but even that one had been cleaned inadequately, fries under the table, seats and table still had food marks on them. I didn’t enjoy my food and couldn’t wait to leave.

Used the drive through very quick food was fresh out the fryer. One of the best mcdonalds I've been to

Just another photocopy of McDonald’s

I wanted to ask if they are delivering to my place. They said no. After that, I asked if I can come to avail the delivery offer since they don't deliver in my place. The call centre agent shut down my call. Tried several times, when she hears my voice, she's turning off the call. It happened three times! I can accept NO for an answer but to shut down the phone call without saying anything?????? That's verrrrrry rude!!!

Not very good there was quite a long wait despite not many people being there orders not just mine bits where missing and other than one lovely lady staff the others seemed miserable wasn’t working has a team working against each other and snapping at each other won’t be revisiting again and food was cold

Same all stores, i only go for either,son,s b/day, quickness, or can,t be bothered to cook. The best i think are breakfast baps.

Went in on the 13th December and proceeded to immediately turn around and walk out as the stench of raw sewage hit me in the face. How anyone can sit and eat in there without throwing up is beyond me. They should have closed the restaurant until they had fixed the sewage problem instead of subjecting customers to that disgusting smell!

I ordered Big Tasty, but it wasn't tasty at all. Chicken nuggets was bitter 😕, kids didn't want to eat them

Smells like an open sewer. Was told Don't worry we had drain issues then woman walking round with air freshener to try and mask the smell. Can't believe they're allowed to sell food with that stench. Pretty sure environmental health would close the place on the spot. Absolutely disgusting. Smell hits you the second the doors open.

Food was the usual quality expected from McDonalds, the service however was poor. The staff were pleasant but took way too long to organize food, and after ten minutes waiting in the drive thru we had to go into the store to collect our order.

Absolutely the best McDonald's in the world. Just love the place

Good snack after work at the end of the week

SLOW!! What more can I say? It's food is McDonalds so you know about that. The service is EXTREMELY SLOW. Never experienced anything as slow as this.

Well what can I say first impression is disappointing the restaurant is absolutely filthy chips are hot unlike the meat that’s stone cold I visit a lot of McDonald’s and this I by far the worst iv ever been to

Quick service, friendly staff, clean restaurant

Only a slight wait for some good quality fries

Food was horrendous! It was so so tasteless except for the burgers which tasted like fish! First time going here and never again!.

One the guys that works here is top dollar can’t thank you enough you’ve made my day

A very unorganised branch . Always messing your order up and always finding eggshells in your breakfast! Disgusting 🫣

Tables all dirty rubbish littered all around

I had the mc crispy it was quite nice although after a few minutes the chips were freezing but I love it there so much

Quick service and lovely food - We can recommend the chicken share box

Everything was fine, driving into the place was abit of a mystery tour. But the service was good & the staff was fine. & as always the food was good.

A nice big carpark. Service with a smile. A smile from me as I got a receipt and a well filled bacon bun and a nice cup of coffee ☕️ toffee latte. No questions asked when I cheekily asked for a second jam for my porridge. Happy staff that made me smile as I started my day on a drizzly morning.

Vile....never had such an awful chicken wrap Chewy and cold This isn't the first time from here either...:(

Very good quality food and very clean, staff were excellent

One of the best mcdonalds around the area, good service and quick Edit: been a couple of times recently, each time there has been issues / missing items. Management are friendly and resolve the issue.

Don’t be bothered. Before you decide to go there take a look at my double sausage egg muffin with extra bacon. Without EGG AND BACON.

Stopped here for a couple of cappuccinos. Got down the road to discover that one was just milky water and the other a very weak coffee. I wonder how many others had the same issue.

Ordered via Macdonalds app, delivered via Uber. Order came fully intact from Uber. Missing item then found from the order when opened - however when contacted Macdonalds they've said I have to pick it up with Uber eventhough they made the error in packing the food. Uber can only refund the missing item but I then need to pay an additional delivery fee to get my missing items delivered! What utter bullshit, and stupid resolution process. Teflon shoulders from both companies. I appreciate mistakes happen but have processes in place to make sure things will be put right! Bunch of hungry people on the receiving end of this malarkey!!!!

Got my order wrong again then challenged it and was told I was wrong when I had the bloody receipt

Worst experience in a McDonald's ever, no care and attention to food presentation, just chucked in the baps and served. Once again no shakes were available to purchase due to lack of stock availability/ ordering, this seems to be a constant in many McDonald's recently, the drinks had about as much fizz as water, and the special big mac sauce tasted more of vinegar than the actual sauce. Formal complaint sent to McDonald's HQ for investigation.

Very slow, always get order wrong

One of the nicer mcds. It is very clean and has lots of space outside to sit down.

Took my family to Drayton Manor for the day so this was supposed to be a quick meal for my kids before the trip home. Food is what you expect, fast food rubbish. Service wasn't brilliant, it also seems they prioritise Uber eats/ just eat orders as I was stood waiting for my order for about 20/25 minutes resulting in me having to ask how much longer I have to wait.

Milkshake machine always broken, how difficult is it? Every other McDonald’s manages to have a working machine

Whenever taking away food, the fries are always dry, flavourless and sometimes cold. Our orders get mixed up, and ingredients are often missing. Really disappointing

Ordered food staff was too busy laughing and giggling, whilst serving us, Got our food order which was totally wrong Order was, 2 cheeseburger meals 1 cheeseburger had nothing except the patty Ordered chicken mayo meal didn't get the chicken mayo First time here will not be back in a hurry

Had 3 drinks and the machine was working

Absolutely shocking service. Unorganised. Delivery orders always wrong. Customer service on complaint is shocking. Staff are rude and unprofessional. Food quality poor. Overall experience 0. Waste of money and no effort to make it right.

Pedimos comida para la cena para mi hija y sus dos amigos. Morgan nos dio la comida y era muy agradable y servicial. ¡Gracias Morgan!

This was my first visit to this Maccies. The taste was of the double sausage, and egg meal seemed a bit more bland than it used to, and it was also barely warm. But I was hungry so I still ate it. 😂

Service wasn't the greatest. food standard

Sick of turning up and finding the disabled parking spaces taken up by food delivery people . Very often we have had to park on the road because we need room to get the wheelchair out of the car .

Ordered through uber as priority. Food must have been standing a while as it was stone cold

We actually sat outside in the glorious weather and had table service

I went here for the toilets and thank you for that so much

Was served by Morgan who is also vegan like us! Made us feels so welcome and lovely service well done morgan

You just can’t beat a maccies!!

One of the dirtiest McDonald's I've been to in UK. If you look closely when you there you will see.

This restaurant needs sorting...over the past month they are consistently short on products from their menu, being unavailable. They have tech issues and close the restaurant frequently. No bacon products available this morning!...coned off the other day, and no hot drinks/cold drinks regular occurence. Sort it out management

Unfortunately there was a problem with drinks machines. So no coke etc or hot drinks.

Great atmosphere and food. Area nice and clean, decided to use table service as I'm a disabled customer and was travelling alone. Quick service! Many thanks!

Had to wait a while for the food as the restaurant was busy but worth the wait.

Food bad. Service as bad as an Albanian massage, atmosphere good due to the juvenile chanting between rival groups

Very good location, my service was excellent and the food was hot served in a timely manner and I got exactly what I asked for free from error in this occasion. Thank you.

Convenient to access and with standard McDonalds food. Nice outside area for eating food

Fast service friendly staff. Clean disabled toilets good access with disabled parking next to the front entrance. going to make it a regular car break stop on our journey.

After having my order messed up more times than I can count I’ve finally decided to post a review on here , a good 80 percent of the time I order from here they mess the order up , either missing something completely or not following simple instructions on how to make a burger … ie putting toppings on a burger when specifically asked not too , for example I ordered a cheeseburger without onion or pickles it came without onion and pickle but also no bloody cheese or they just give you a burger rammed full of onions or pickles ! food comes out cold fries mostly always stale DO NOT USE THIS PLACE

Always very slow getting the food out

Constant wrong deliveries and no cares given if you call up, milkshake machine rarely works and today for breakfast no bacon and only bottled drinks available. I struggle to see why these machines break down so often when other MacDonalds don't seem to have this issue.

Always lovely service and hot food from thos particular branch

There soft drinks machine is always broken

food served sloppily, carbonated drinks, I do not recommend !!!

I wish McDonald's should clean their toilets, smelling toilets and poor customer service, and very unhappy staff. No smiles 🙁

If I could give them zero stars I would. Ordered via the app for delivery. Food arrived stone cold and items missing. Called the branch only to be told by the Manager that it’s Ubers issue. I didn’t pay Uber.. apparently I have to drive up to get the burger I already paid for. Not going into detail but hung up on 3 times by the so called manger and still no way of solving a £40 cold order with an item missing. The guy couldn’t have given less of a sh1t if he tried. At least pretend to care about the service you provide! Literally disgraceful customer service. Food that did arrive was awful and wrong. Onions on the burger where I asked for no onions, anaemic chips with green and black ends and crushed cold burgers.

Terrible !! Ordered breakfast at 10:50 Order was ready 15 minutes later ! Our breakfast wasn't even piping hot

Food was cold and milkshakes were warm

Very clean, fast and friendly McDonald's Service is brilliant, a great McDonald's to stop off for breakfast if on a long journey. Staff are very friendly and the food is ready in an instant

Nice Mac Donalds restaurant,,with good (table) service.

Delivery takes the absolute mick, they take absolutely forever and then when it goes to finding another delivery person they dont find another so your just sat there waiting for absolutely nothing. No point

Good clean and excellent food. No change. Just excellent staff friendly and helpful very customer focused. It has not changed at all. Still brilliant staff great especially Kristina 💯 customer focused. Still great

Firstly food was ok not the best Macdonald's, wrong order but rectified quickly. Toilets were dirty but the restaurant was clean and so was the outside space, parking was good and staff friendly.

Milkshake machine works as of April 2024. Worth 5*, because nothing was wrong whatsoever.

I ordered a cheeseburger with no cheese and got a cheeseburger with cheese. I went to challenge the incorrect order. The lady behind the counter noted the mistake but did not apologise. She called the shift manager and I asked can I get a quarter pounder with no cheese and I said I was hoping they would make it gratis given the mistake. He charged me the difference still with no apology. They made the new order and I asked with no apology. The manager said pardon, I said none of you have apologised for this original order being incorrect so the shift manager and the server replied me with attitude well we are sorry. To which I said oh I am 1-star reviewing you immediately so here I am making it known.

Staff member was very helpful and friendly. Place was spotless and service was quick

Slow so Slow, ordered x3 chips and a wrap of the day took 20 mins. We were number 24. Number 37 got their food before us. Food fine, service not good.

Usual soulless venue off a main road. Only visited while charging car.