McDonald's - Liverpool Street in City of London, Westminster

. After coming down here from an action packed night i was very dissapointed to experience the poor customer service . I got told i couldnt even crouch down . I was extremley tired and was not even touching the floor. Furthermore - we were not allowed to eat while standing-being told to not eat in a restaurant is definitely a new experience . Very let down by my go to fast food. I think staff should do behaviour training as this is unacceptable

Absolute shambles employees shouting on some loud distorted microphone order numbers couldn't understand a word food cold and tasteless

Although the automated service was pretty swift I was disappointed with what I discovered in my bag. My Big Mac would have been less of a mess if it had been thrown into the box. I also had nuggets, and anyone who has nuggets knows they are infinitely better with a dip. A dip which I ordered but did not appear in the bag. Whilst trying to be generous, I can’t help but think this is only assembling products to a set company formula and putting said certain ordered items into a bag. And yet, even though this seems so simple, not achievable by this crew. WTF

Absolutely appalling. This is now the THIRD time I have left the building without the food I have paid for. Staff slow and unfriendly. Unfortunately now Burger King has gone this is the only place to get food, when you don’t have to wait over fifteen minutes! Once again asked for a manager to get a refund and the team member just looked at me and then disappeared. This place should be closed down-McDonalds should be ashamed of this outlet. Never again.

Ordered a quarter pounder with cheese. Waited for 12 minutes. After asking about my order, I was given a cold half burned burger, with freezing bread. I could not complain as I rushed to get my train. The only fresh ingredients was the tomato sauce.

Constantly broken printer. You place an order, pay and you are given an order number. You,ve got 2 seconds to memorise it or take a picture. Otherwise you will need to join the already bad experience described by the previous customer (see below, credits to Mike M) but without even knowing your order number !!! Imagine that! “Truly awful experience. Self order only, you're given a number and you wait in a chaotic scrum. Two employees stand at a counter and shout inaudible numbers out. If you are lucky enough to understand you're order is thrown at you in a paper bag. You may not get what you ordered. Staff are not helpful, rude and patronising.” I didn’t get my order at all. I didn’t know my order number. I waited 20minuted. Could have spent another 30 to deal with staff and investigate my issue. But I walked away. Avoid.

Truly awful experience. Self order only, you're given a number and you wait in a chaotic scrum. Two employees stand at a counter and shout inaudible numbers out. If you are lucky enough to understand you're order is thrown at you in a paper bag. You may not get what you ordered. Staff are not helpful, rude and patronising.

If I could leave less than one star I would. Awful service, incredibly rude staff and not one but two wrong orders. After being assured by the miserable and patronizing staff that the order was complete, the incompetence of the staff meant that all we received were bags of medium fries and a tonne of sauces. FIVE burgers short. I'm pretty sure the fries were cooked 3 weeks ago. The set up where you stand outside and have to order and leave, no where to sit inside or outside also baffles me. This is definitely a McDonald's that needs looking into. Just plain awful.

I work in the area sometimes but never really come here. Spending loads on coffee when apparently McD charge way less, I thought to give it a go. This branch is super busy always given location. Open 24 hours and chaotic whenever I walk past. They removed the seating so mainly take away and some seats outside which are always full and filthy. Automated ordering system and then collect at the counter. I ordered via the app but not sure why I bothered. All I wanted was a coffee. Massive line when I got there. Loads of people waiting. The issue is that their not short staffed but just don't work together. Loads of them but they all appear to be working separately and not communicating. My coffee was not showing on the order so I asked one girl who was nice and as it was only a coffee, she just quickly made it for me or I could see me being there for ages. Very sweet. Reasonably clean. Coffee was not too bad. Not sure if it is worth the hassle to save some money!

Not this one. The service is slow and surly, they are so busy you will have to wait and it’s not Fast Food. Worst of all they pre pour drinks and ice cream so save time meaning you get Luke warm lattes, melted ice and worst of all McFlurry becomes McSlurry. Avoid unless you are starving!

I don’t know who’s working there or the management but WTF. I did not complain the first time something was missing, second time I ordered a sweet chili wrap meal + a bacon cheeseburger, and the whole burger was missing, THIRD TIME (today), same order, the burguer was there but WITH NO BEEF PATTYS. I work some sundays on a bar close to Liverpool street, and there’s no much open around really. This McDonalds is really close but it always takes +40 mins to arrive and the order is always wrong . I really tried and gave opportunities to this place but they are really joking .

Gave wrong wrap - forgot items and didn’t answer the phone when i called to complain:(( Would not recommend.

McDonald's is McDonald's! Location wise this is always a busy branch. Main line station. Bars and pubs near by, junk food binge! They made it take away only now. I am guessing because of all the drunks that would come in and mess the place. So use the easy automated screens, order, cashless payment, get your order at the counter and go! Photographs of the food, calories and meal deals. I just had a hamburger and small fries. McDonald's is McDonald's. We all need a junk food night! We know what we will get. Fast service, food was fine. Clean branch. Craving satisfied!

Very limited space inside can lead to long queues outside. There is no cover so many will be put off on rainy days. Once inside, the automated service screens work well and delivery is normally within 10 minutes of completion of your order. But on busy days social distancing is virtually impossible inside whilst waiting. Didn’t make for a good experience.

The lovely deputy manager Anowar helped us with our on screen order yes we were tipsy but we also had a train to catch. He ensured our order was dealt with so me and my sister did not miss our team. A big thank you.

The atmosphere here is chaotic and menacing with big security staff glaring at you. The calibration on the clamshell grills was obviously wrong as the burgers in my Big Mac Grand were as thin as a pancake and the edges burned. OK this was 10:30 on a Saturday night but still no reason to serve absolutely s--t food. LETS NOT GIVE THIS PATHETIC EXCUSE FOR A FAST FOOD OUTLET ANYMORE OF OUR HARD EARNED CASH.......YOU WILL BE RIPPED OFF WITH C--P "FOOD"

Mi hija y yo acabamos de salir del hospital de Guy y teníamos hambre. Tenía una ficha para McDonald's y le pregunté si quería usar eso. Cuando entramos en la tienda estaba ocupada y tomaron todas sus órdenes electrónicamente, no había "humano" hasta. Eran las 10:45 am y el menú todavía estaba en el desayuno. Traté de pedir Hash browns pero me dijeron que no estaban encendidos. Luego escaneé el token y salió bien. Habiendo pensado que, como había sido aceptada, mi hija podía comer la hamburguesa de pollo, procedí a terminar el pedido. La caja electrónica no imprimió un recibo.Estuvimos de pie durante unos 5 minutos cuando nos llamaron. Me di cuenta de que estaban cocinando unos hash browns pero no dije nada. Luego me dijeron que la hamburguesa de pollo no estaría lista por al menos otros 5 minutos y que las papas fritas aún no estaban listas. Luego me pidió mi boleto (la ficha que tenía) ya que quería ver por qué la caja lo había autorizado. Se fue caminando. Entonces alguien más salió y preguntó si queríamos fruta en lugar de las papas fritas. Mi hija acababa de hacerse cosas en los dientes y realmente no quería fruta. Así que no había croquetas de patata, ni fuegos, ni hamburguesas de pollo en este momento que tuve, ya tuve suficiente. Cancelé mi pedido para molestia del gerente. Se suponía que era comida rápida y mi hija necesitaba llegar a casa, no estaba dispuesta a quedarme parada por al menos otros 15 minutos porque querían cambiar sus menús. No fue mi culpa que la caja aceptara el cupón. El gerente no hizo ningún intento de disculparse, sino que decidió mostrar su evidente molestia.No visito lugares de comida rápida muy a menudo y no volveré a este en particular.

リバプール・ストリート駅に併設されている２４時間営業のマクドナルドです。注文は電子パネルになっており、英語が話せなくても問題ありませんでした。

Recibí un pedido incorrecto, así que volví a la tienda para cambiarlo. El gerente luego cambió de mala gana el orden sin ninguna disculpa. Luego le pregunté si podía arrojar algunas fichas gratis para mi amigo por las molestias causadas ya que ahora habíamos perdido nuestro tren. Se negó a dar chips gratis u ofrecer ningún tipo de disculpa / compensación, me dijo que estaba mintiendo y que no había perdido mi tren y luego se fue cuando todavía estaba hablando. Tuve un mejor servicio al cliente fuera del baño en las Wetherspoons.

Visité la sucursal de McDonalds en Stratford City para probar el muy recomendado Double Quarter Pounder y puedo confirmar que no solo cumplió, sino que superó mis elevadas expectativas.Si visita este establecimiento sin probar el plato de la firma, simplemente está equivocando su McDonalds. Felicitaciones al chef y a mi servidor, Vikesh.

My food was the same at at every McDonald's, alright but no amazing, but what I expected. The store however was so busy there was no room to move, they really need a much bigger unit for the volume of people that use the place.

Great for a quick trip for hungry travellers! Floor staff were really lovely and food was fresh and hot.

I was trying to use the McDonald's app to use their free veggie wrap promotion and was having difficulties and 2 staff members came over and helped and were really friendly and cheery. The male staff was rooting for me to get the app to work and kept asking if it was working yet and when it did he was pleased for me. Very happy worker and made me smile. Despite it being in a really busy location at peak time, some of the workers went above and beyond to help.

After a full on family day out, the family decided to pop in here for a quick bite to eat on the train home. It was ridiculously rammed which I expected @ 8.30pm on a sat eve. However the staff had no organisation going whatsoever & when I got my order (a hot drink, nuggets & dip) not exactly hard to work out-there was no dip. I politely pointed out I had ordered a bbq dip, to which it was thrown at me! I then walked off & went to take a sip of my flat white to find it was coffee-really! When I took it back & said I’d ordered a flat white, there was no apology, they just took it away. They then came back with another & I asked “Is this a flat white?” & they replied “tea yeah?” Well duh!! I then later sip it to find there was no milk at all in it!! Terrible!!

Had misfortune to fall foul of Eurostar delayed by a Brexiteering twit on the roof of St Pancras. Ditched by Eurostar at Ebbsfleet at 1.00 in the morning, after 5 hours on a stationary train, and moved on to Stratford International at 2.30am, we fell desperately upon McDonalds at 3.00am. Despite it being very busy with late night revellers (so one would assume hot food could be assured) they managed to serve us cold burgers, cold chips, and muddle the drinks order so that a much needed hot chocolate (to ward off the chill of the night) was actually a cold coffee. Wouldn’t be tolerated on the other side of the channel and absolutely no excuse for it here. Sharpen up your act guys.

So bought what u see in the ticket And what do i get , No mozarella stickers the wrap was spicy , and my sister couldnt have it , so just bin the rest of it . The double cheeseburger with tomato and bacon . Only one slice of bacon ? And all of it was almost cold And it took Ages to get the food .

I got the 9 piece chicken nuggets, a large fry, and a hot chocolate. Everything was very bland. I should’ve asked for more salt. It was very busy as well. They were also out of spoons when my friend asked for one.

I was assaulted in store tonight by security thug!. Broke my glasses and my phone, threw me to the ground and has injured my knee. I will be pressing charges with the police.

I don;t like writing bad reviews as it reflects on the staff but in this case McDonalds and the staff need to know and potential customers need to be forewarned at what to expect. It was a truly awful experience to the extent that may struggle to believe the description of the location at 11 pm on Friday 25th January 2018 below.

Worst experience ever!!! Never gonna come back here ever again! I ordered a big mac + fries and all I got was a wrap with some carrots. As soon as I went to inform the girl whose name was “Fatou” of her mistake, she didn’t believe me at all. She started attacking me, humiliating me and when I showed her my receipt she just ignored me and didn’t give me my Big Mac and my fries. A man called “Mahadi”, or something like that, then came to me telling me I had been very rude. This is not the way you treat customers, never gonna suggest this place to ANYONE at ALL.

Muy concurrida, no hay mesas para sentarse dentro y frío invierno al aire libre?

Purchased a meal. Absolutely surprised considering this is McDonalds. Was given a drink which smelt like detergent or bleach and had an absolutely foul taste. Took it back and complained. They manager said it was the syrup. Really? In my entire time purchasing from a McDonalds I've never tasted something that stung my lips and tasted like chemicals. A member of staff admitted to me it didn't smell right and apologised. Apparently this was the syrup the Manager said and shrugged it off... Really...Doubt it.

Myself and my two friends went to McDonald’s after a concert. We bought three portions of sweet and sour sauce which none of us received. We did not receive ketchup either. Upon realization we were halfway home and it was too late to go back. As a huge fan of McDonald’s, I’m seriously shocked, and will most likely not be visiting again.

Tuesday night at 2030 and they are blocking the doors saying they are closed. If they can’t employ enough people on a Tuesday then what is going on? Dreadful. Don’t count on McDonalds at Liverpool Street - and the staff were rude.

Me and my friend always take a drunken walk over to this place and we always get our food on time. Cannae fault it really.

It is clear they thought too many people were in there. But instead of saying anything or warning the public they simply physically pushed me from going in. Weirdest 'McDonald's experience ever. Didn't know they do that.

On the 22nd of October At 3:00 I saw my hamburgers being prepared without gloves, I asked the manager if those where the proper prosedures, at which he answered that No Macdonalds in London prepare there meals with gloves!!!!

Faulty terminal took ages to process order and them had no paper to print a receipt. So nothing to take to the counter.

Probably the most tragic of the recent modernisation conversions of the Golden Arches fleet in that ALL internal seating has now been removed.

Nice and hot mcdonalds at the end if the day. Had a little wait for the chicken 20 but as always the food was great and staff polite too.

You now have to pay at a kiosk and then hope they can produce your food before your train comes. I watch the staff throw multiple food items in the bin before I gave up and abandoned my big mac. They stole my money and don't care. Eat elsewhere.

Why is there no such thing as a veggie wrap of the day? Unheard of!! Vegetarianism is growing #vegggieforlife

Al principio era bastante sorprendido y un poco sintieron desalentados ante este panorama del nuevo diseño, donde se les anima a hacer el trabajo de la orden teniendo personal usted mismo. Sin embargo las pantallas enormes eran fáciles de usar y pueden ser meras coincidencias, pero sentí que salía más de lo que solía sin problemas. Yo estaba allí la hora punta de la mañana, así que era bueno. El gran inconveniente es la pérdida de asientos internos - tuve poca variedad pero para comer mi desayuno rápidamente rodeado de fumadores de enfermería una taza de café y lleno su corazón, sobre sus ciggies bonita (no). Calificación hubiera sido un 4 si no fuera por esto.

Words can’t describe how bad this place is. There Argos style order and collect leaves people waiting ages and then giving up and running for their trains before they collect their food. Or they are so desperate to get something they grab any food they can and run. Absolute shambles. Then whatever you have grabbed in the panic is cold and tastes rubbish anyway. Well done McDonalds how to over complicate a very simple process, if people weren’t drunk no one would eat there.

I can understand why they have changed the lay out to allow for high volumes of people. Don’t like that they have removed the toilets and indoor seating. Service however was quick and efficient.

Después de haber visitado este restaurante en particular, en el pasado y no tener problemas, mi familia y yo decidimos comer algo para el desayuno como llegamos a Liverpool Street temprano en la mañana. Pero la visita resultó ser muy decepcionante. No hay asientos en el interior, el nuevo sistema de pedidos es solo una pesadilla y si estaban pensando en los a�s 1800 por esa bebida que acaba de comprar tendrías que pensar de nuevo, ya que han decidido suprimir los inodoros al cliente - raro! En general esto no es lo que yo llamo un restaurante.

Me desalojadas desde fuera de la estación Liverpool Street MacDonalds consumiendo comida tenía legítimamente adquirido en el establecimiento. Había de estar afuera, que de alguna manera retirará cuando mi pareja y yo nos sentamos a comer - 2 minutos habría negado cualquier problema, sin embargo, por alguna razón se convirtió en la prioridad de 4 personal de seguridad para detener a 1 45 años mujer mientras la hamburguesa que ella había comprado en el interior. Realmente? Este es su seguridad prioriry? Estoy impresionada y impresionados en este comportamiento y se estaba informando a los medios de comunicación. Bien hecho que espero que ustedes se macdonnalds orgulloso.

Why would you remove all the seating and toilets at what was a very popular stopping point before getting train from Liverpool St. Won't be using in future

Yo no sé qué Mc Donald's está haciendo con este nuevo sistema! Está claro que quiere hacer aún más dinero por deshacerse de personal de servicio y su sustitución por máquinas y sólo personal de poner órdenes juntos.

-* I was using Anglia train service, yesterday from London Liverpool Street station at 9 am to Essex. I went to your so-called restaurant and could not find anywhere to order and pay cash I tried to ask people behind the counter But I was ignored by counter staff, Two {2} people in white shirts behind the counter seemingly having a heated discussion would not answer me with a response. There was a reasonably big Queue, of which was not moving, and what i seemed to has missed was customer care statement, a very lack of customer care policy,, I Travel all over the UK to see family and friends, but this must be your worst restrauant that I have encounterd, And will think very carefully about using McDonlds restraurants againThe ignorance of staff and management alike, Needs great improvement, more so for the travelling public and passing trade, I will in future NOT be useing any of you facilities in the present or near future . And all I required was can I pay cash at this restaurant. Norman Begbie

Desde la introducción del nuevo sistema de orden numerado, este particular restaurante Mcdonald's se ha convertido en una pesadilla. Cuando visite un McDonalds, que difícilmente puede esperar del mundo. Es un barato y rápido (así debería ser) comida.

Visited tonight, wow new online e ordering system installed what could possibly go wrong? Queues much shorter than usual so gave it another try, ordered a Big Mac Meal with 10 mins to spare for a train.

I’m a simple man. I come through, I order 20 nuggets, I ask for extra dipping sauce, if the food is good I’ll leave a good review and here we are

Don't let the aesthetics fool you. A pretty McDonalds, feels high brow for a fast food chain. But the orders are always messed up, missing napkins, catsup, etc.

New style mcdonalds with lots of touch screens to order through .standard fayre. Biggest gripe is there is nowhere in side to sit down meaning eating outside in the rain as no parasols on the few chairs and tables in the rain

Los nuevos puntos de orden de compra han hecho la comida mucho más rápido. No más espera por ser servido. Pedir exactamente lo que quieres y recogerlo!

Since the new system I’ve had to queue far less. The queues were terrible before and I never knew which one to join. Now it’s so easy to order after a night out - be warned though you can easily get a little trigger happy on those machines!

I think they need to review this make over at McDonalds Liverpool Street you now have to queue outside to place an order and then have no where to site and eat your food. I can only assume the station cleaning staff are not to happy.

Firstly, I like Macdonalds food, particularly big macs. But I'm scarred. At Liverpool Street Station you now order from an order point, and then get served at a counter, much like at Argos. This is a terrible way of providing service. It's no doubt an attempt at cost cutting. Here's my experience. After walking out the first time I noticed the change to order points, I thought I would give it a go. Went to an order point, and was confused, nowhere to put my cash in? A very helpful member of staff said I had to go to a different place if I was paying cash. There was no one there, so she called someone over, who arrived very quickly. I paid, then waited for my order. Bearing in mind this was 9pm on a quiet Monday night, the indicator board showed around 15 orders to be fulfilled, and just one to collect. The staff were busy and I have no problems with the staff, they are doing their best, and no doubt have to deal with some awkward customers. An order was ready, the server called out the number, but it wasn't even on the indicator board? and no one came forward to collect it. This happened again to a cup of coffee? Eventually got served after about 5 minutes, much slower than the old delivery method even on a busy Friday night. My big mac was cold, but the fries were excellent. I really resent this type of order system for so called 'fast' food. In future I shall get a hot cornish pasty instead from elsewhere on the station. I can see how long I will have to wait by the length of the queue, and it will be piping hot. Such a shame that such great food (5*), and great staff (5*) doing their best are let down by a terrible delivery system (0*). It's put me off ever going to Maceedees ever again. No doubt before long we will be cooking our own burgers as yet more cost cutting takes place.Rant over, have a nice day.

Visité el referb 'dpara comer y hoy McDonalds no podía creer que han eliminado todos los asientos interiores, así que su única opción es sentarse fuera en el frío, la lluvia, la nieve, el aguanieve o lo que sea. La última vez que me registré Liverpool Street no estaba para nada cerca de Barcelona, que es el clima que se necesita para realmente disfrutar de comer fuera.

Sé que McDonald's han sido reformas en sus sucursales de todo el país y cambiar la manera que pides y recoger alimentos, y tengo que decir que creo que es mucho peor. Veces mucho más larga la espera y el caos general mientras la gente espera alrededor de no saber qué está pasando, pero la estación de Liverpool Street han tomado las cosas un paso más allá y garantizado no usarla de nuevo.

Reabrió tras una reforma. Nada de asiento aparte de afuera en un día frío con el viento soplando las envolturas/papel/tazas en la estación. No hay aseos y un personal muy servicial, no volveremos.

Popped into the MacDonald's before boarding a train. THE layout is still very old style so you have to wait in a line not sure who will serve you. The girl who serve Sophie...definitely not happy to be there. No please thanks smile anything. I know it was ten pm but nothing of human emotion in her service. While leaving the store a man enter pull my daughter through the door in front of two security guards. I SHOUTED AT THE GUY. THE SECURITY DID NOTHING TO INTERVENE. I FRONTED THE GUY AND HE BACKED OFF. I AM A WOMAN DEFENDING MY DAUGHTEE THESE GUYS DID NOTHING NO REACTION. NOT SURE what use they are

Lo que se puede esperar de un McDonald's muy buen sabor lleno un agujero! ! Los niños están contentos con ella, así que también lo son.

everytime my wife and I enjoy a city break we always go gourmet dining and then get drunk and either eat late night some junk food or I allow her to convince me that McDs helps hangover the next day, IT DOESN'T!

Average Mc'ds. Always so packed and not the cleanest. Although you go for what you order and the food always tastes the same .

This is a restaurant Ian station, queued for 15 minutes and still did not get served. Fast food, they've never heard of it....

Sicuramente il McDonald's più incasinato di Londra, non dotato di touch screen. File interminabili per le ordinazioni e per i bagni.

Los inodoros estaban asquerosas, orina en el piso y el olor muy pobre. Las mesas estaban sucias y me llevé la comida ya que estaba frío y nos dieron un reembolso.

Después de un par de cervezas en la ciudad es bienvenido mientras espera el tren. Muchos asientos dentro y justo al lado de la estación.

No se puede superar un McDonalds en el camino a algún antes o después de llegar en un tren y este resultados por su ubicación. Usado con regularidad cuando voy a algún sitio en ruta y mucho tiempo.

Ouvert 24 heures sur 24. Ultra pratique en cas de faim en sortant du métro à liverpool street ! Au top

This used to be ok. Then they removed the seating. Then you shared a table with a complete stranger. In the late evening they don't want you there - seating is completely removed. Then for some reason less staff manned the tills. Then the queue got longer. Then the service got worse and worse. Avoid if you are near this place. Or find another McDonalds elsewhere. Or go and get a sandwich at nearby shops or something else in the station. Also don't bother asking for the secret menu.

Arrived here Saturday evening, queues were fairly long, once served I ate outside, pigeons were everywhere and attempting to eat left over food.The meal itself was decent, wasn't expecting fireworks, it's just a McDonald's.Staff seemed ok, efficient enough.

Once again arrived at so called fast food restaurant. Queue huge at 10.30pm , half the tills closed and manager says "we can't get the staff....". Well franchisee your paying good money for this palce, how about you actually try earning some?

Laut und ungemütlich. Gleicht einer Spielhalle durch das ständige Gebimmel. Die Burger schmeckten auch anders als gewohnt. Draußen viele Tauben. Es wurde viel gedrängelt und geschubst.

I asked for a large big mac meal and choc shack, i was in a rush to get train, when i oped it, it was cold and got a strawberry shack. This is not the 1st time i had a cold burger and fries from here

Ordering food was a chore as every item had to be repeated several times. Yes, we live in a multi-cultural society, but when dealing with the public your staff should have at leasy a basic grasp of english. As well as this, it appeared that a lot of the staff were standing around staring into space, except for the girl who spent most of the time it took us to eat our meal chatting to her friend who was sat next to us (in polish I think).

Ate here on a Sunday lunchtime. It was very busy but service was ok - but the whole place felt grubby. Tables and floors weren't clean.

The worst "fast food" restaurant in London run by plodding staff who often don't seem to know what they're doing.The managers are the worst offenders. For a busy store they open the minimal amount of tills as possible, serve food slowly often taking time to chat to each other and dawdle about with unnecessary tasks.A simple threat to write to head office will get you free food however to silence you but it really isn't worth the effort.This poorly ran mess will make you waste thirty minutes, miss your train and you'll only end up with the wrong order anyway.Avoid.

I work in London and travel in via Liverpool Street station. Regardless whether it's 0630am or 8pm at night the service is atrocious and extremely slow, and but not because of people attending rather the completely disorganized staff. Whoever the area manager is that is responsible should have some serious questions to answer as the managers don't seem to manage anything. They have 16 tills but it's rare to see more than 4or 5 ever used. Who'd imagine that any customers would want a coffee at 0630 in the morning, and instead it appears to be a complete shock that somebody would order such a drink first thing in the morning, and which is the only reason I could imagine why it would take 3 or 4 minutes for the person serving to walk to the machine, and push one button and then handing the drink over. Manager- here is a suggestion, have a couple of people at the two coffee machines who's only job is to supply the various confess as the orders come in. And why your at it have a look at Macdonalds on the strand to see how a fast foot restaurant should be run, it's far busier with customers but the service is always quick and friendly. Something that I certainly can't say I've had over the past four or five years of using the Liverpool Street one..... 

Not open 24 hours, and when it is open be in morning noon or night, expect the place to be packed. The food is good, but the situation there isn't. And it's not often I don't like a McDonald's!! If you sit outside by one of their tables expect a handful of beggers every few minutes. Not that I mind the homeless, I do work to help them, but you should always stay in if you are like me and feel the need to hand money to every one of them.

Just turned up at 23.10 doors closed, this lot are a nightmare. Fast food I don't think they have heard of it! No matter what time you arrive here there will be queues! This place could be a goldmine for the McDOnald's franchise and yet they continually screw up. Sad really bunch of losers all they need is a competent manager.

The breakfast was well received waiting for a train after an 8 hour flight and a tube journey from Heathrow The location is at the station entrance and there is obviously an issue with the homeless men that meet on the area outside I spoke to whom I thought was the manager about one man who was bothering two women sitting outside He was asking for money and was not taking no for an answer The apparent manager noted my comments looked outside and said that he had gone He was actually in the restaurant begging from tourists eating their meal She saw this and sent a junior waitress over to speak with him Not a good place to go shame as the food is good Pity the management cannot sort out the problem

We popped in while waiting for train thinking food would be served quickly!! Old fashioned queuing system which I would have thought this particular venue would have got rid of as so busy. Place was old and tired and definitely needs a refurb. Young boy who served me was just plain rude and disinterested. Burgers were overcooked too. Dreadful experience.

The mens loos stung dirty loos and floor not clean. How do they get a licence to sell food. I walked out would not eat at this dirty place.

Just visited the McDonald's. The lady was sooo rude and even gave me the wrong meal. She just wanted to take payment and get me Out he queue. Awful service and meal

The guy that was assisting me at the balcony had a bad mood and I felt that he wasn't able to belongs in this company. I'm leaving the place really disappointed with the service comparing with so many others McDonalds.

Very fast service. My foods were ready with 2mins, Well done. There were plenty of people on shift and working hard and have handled the lunch time very successfully

Took 1 minute to get meal & free Mcflurry (as a student) at peak time (1pm on Friday), the very definition of fast food.

I had a train waiting to depart at 10.18 today and arrived in McDonald's at 10.15 I asked the lady if possible could she please make it fast as I have to run to catch my train otherwise I'd be late for work. Straight away she smiled, give me my change and said I'll be as quick as I can. It took her less than 30 seconds for herself to grab my Breakfast meal (double Sausage/egg mcmuffin meal with a Tropicana and another hash brown. Very well done and great customer service. I'll be recommending this store to all my friends, family and colleagues. Many thanks and very grateful.

Tuesday the 24th, around 11/11.30 I've been with my colleague to grab something quick at Liverpool St. McDonald's. I've ordered a chicken wrap and she gave me another one - which I couldn't eat because of food allergy.I kindly said that I wanted the other one and asked for the difference in money - again, the wrong order was her fault -. This girl start laughing, with her colleague and said ''suuure''.Few pence don't make the difference; But ethic, and being professional do. If the personnel in this fast food chain act this way, there's something wrong with the hiring criteria.I firmly believe that I'll never go again in a McDonald's.

The food is consistently mediocre, just like all other McDonald's but what I liked about this one was the fact that you have great views of London while you eat you 99p burger. It's only great if your dying of hunger from your long commute to London like I was. ;)

Nothing special about this mcdonalds. Is ideally situated for Liverpool St station and is open 24hrs. Very small amount of seating. Also the pictures someone has posted aren't this mcdonalds so don't be mislead!

Arriving into London, with our 4 year old, we wanted somewhere quick and easy to eat before starting sightseeing. McDonalds was handy and we could sit it, so ideal. Food was good and hot. But my issue with this branch was the seating. Lots of seats. Lots of people sitting at them. Were the people eating or drinking? No!Lots of staff cleaning round the people using the tables to red newspapers. We had to sit outside in the cold as we watched the tables being used by people clearly not eating!!Come on McDonalds, ask these sort of 'customers' to move on, or you want get returning proper customers!

Standard McDonald's in prime location. It was very busy when I entered, but was served reasonably quickly. However, there were toilet problems with long queues.

I sometimes pop in here when I need something quick and easy when passing through Liverpool Street, it has the advantage of being open 24 hours (although no seating overnight - not that you can often get a seat in the day) and generally you know what you are going to get. I don't think I've ever been here and there's not been a queue, often back out the door. Generally they have decent number of tills open to deal with this. They premake and stack drinks as well as the burgers and fries. Staff often make you stand to one side to wait for an item and then seemingly forget about you and seem surprised you're there when you ask them for said item.If not fast food, then reasonably quick and generally very fresh due to the throughput.

As all food in these outlets is fairly much the same, I rate them more on service and cleanliness. Staff were busy keeping tables clear, both inside and out. Tables outside were a little dirty. But toilets were ok and so nothing great but nothing bad either.

Worst McD's I've ever been to. Only 8pm in the evening, though less than half the tills open, and of those that were, with a couple of notable exceptions, the serving staff seemed to be on a go slow. Drifting around, giving the wrong orders to the wrong customers and larking about with their co-workers. When I went in, I had 20 minutes before my train left but in the end I had to give up and leave empty handed and starve for the 90 minute journey home.There are plenty of other eating places in and around Liverpool St, choose any one of them other than McD's.

The breakfast at Mcd is good. Quite a few good wraps especially with egg which fill the morning appetite with taste.