McDonald's - Knowsley Street in Bolton

You know what you're getting at a maccies. Staff here are generally nice. Service times can vary, even when it's quiet. They do occasionally mess up the order. Fairly standard stuff. The big issue with this one is the amount of antisocial behaviour you end up having to deal with. It's bad enough that they could do with security to deal with it.

Honestly I am so speechless that the staff’s are so disrespectful I was waiting to collect the food and I collected the food it was dripping like honestly they were so disrespectful to another women like if you just don’t like being a staff then just get out instead of serving us when there’s 40 people waiting to collect food they’re just laughing and talking like honestly that is so disgusting behaviour never coming back again.

I visited the Knowsley Street store on Monday 7th April 2025 with my Brownie pack. As there was 18 of us we thought that it would be courteous to let them know that we were going. Also because we had to be somewhere after we had eaten. Therefore my daughter called at around 11:50am and they advised her to email the order through. She did as requested and we thought no more about it. When we arrived the staff did not seem aware of our arrival as I asked if there was a seating area where we could sit together and the young man duly and swiftly sorted this out for us at around 5:05pm. The girls were all arriving by 5:15pm. Once everyone had arrived we placed the rest of the order for our food. (The adults added their order to the original order) The order was placed at 5:25pm. It was 5:55pm when we received the order! We had to therefore rush our food in order to get to our next venue by 6:10pm! In my opinion the pre placing of the order was a complete waste of time. Our girls were upset as they were unable to finish their drinks. When the food did arrive some of it was wrong and we had to go downstairs twice with incorrect items. I was going to purchase McFlurrys for the girls but we simply did not have time to do so due to the incompetence of the staff. Our order was £70+ and would have been a further £25+ with McFlurrys but you missed out on that McDonalds! Fast food it was certainly not.

The restaurant is a little bit rundown, most of the wireless charging pads don't work. Formica table tops need replacing. The previous computer panels have no computer tuch screens any longer. Table service take a number and have it brought to you completely failed on my last visit leaving me to go back down stairs to the counter and pick it up cold. . Try harder.

They only sent 6 nuggets instead of 9.. and 2 of the Minecraft toys was the same when it shows u get a different one for a different meal

Only received 1 out of 6 chicken selects from the chicken share box

Didn’t include straws or napkins and forgot to add the Minecraft toy that came with the bigmac meal

A clean and nice McDonald's and have many seats you can relax and find a group of your friends to come and eat.

Rare visit to bolton, but this mcdonald's made it easy with twin pram. Very kind of another family to move table so we can sit with a twin pram. The staff where so friendly and polite, and the food was spot on.

paid for a med coke and didn't not receive my coke

Gave someone else the food but said sorry and went back for the meal again

The driver went to a school before he came anywhere near my house I tracked his delivery all the way he went to ladybridge high school and denied it when I questioned it and started shouting at me at my door the food is freezing and is now in the bin I want a full refund

really nice and good communication

The food was cold and the bacon was too fatty and it was just underwhelming and I was hungry too.

First time ever the food was hot, on time and all the items where present 👌

Plenty of seats, staff are quick and polishe, seating up stairs and down stairs, Toilets located upstairs. Small play area for the younger Children. Only a few power contactless terminals working. No Drive through and literally no parking spaces. They do supplier to just eat and Deliverro Huber eat. All in all a good experience.

Forgot my sauce that I paid for and gave me and apple pie instead of a raspberry pie

food was cold and food was damaged and the fires was not eatable and the rest of the food wasn't

the driver, arrived on a push bike, the food was cold, squashed and my drink was spilt

If you come here at 5am after a night out on a Saturday / Sunday morning you will be entertained for free, I do feel sorry for the staff

Wrong burger received and the grilled chicken wrap had very hard pieces of chicken that were inedible

Food thrown together, very disappointed and messy.

Hot food delivered on time, all items accounted for. We tried the shamrock shake.. but that’s a no from us, bring back the grimace shake!

ordered for 6.30 delivery. finally arrived at 7.15 food was stone cold

Food is cold and I’m missing 3 burgers and 3 fries from my order

Missing all the fries from order

stone cold. couldn't eat it had to be wasted.

Absolutely unacceptable they delivered completely the wrong order and I’m back to square one with no food

Absolutely Superb. Really friendly delivery guy and Mcmuffins made fresh as instructed

Last time I was in there where some younger people using E Cigarettes there where signs up but they ignored them

both capachinos half full and chips cold

Ordered a coffee and burger, it took 25 mins.

Turned up freezing cold and the McFlurrys were like milkshakes! Over 1 hour for delivery is unacceptable.

filthy disgusting place . staff and manager have no manners cant even look you in the eye when talking to you

No dips were delivered with 20 nuggets sharebox

Good Maccies as always probably my favourite in bolton as it has two floors and alot of area.

Everytime I order from this McDonald's something is always missing, freezing cold or both. I wont be ordering again

Food was cold,didn’t send half of the meal,bad was ripped

I ordered a Philly Cheese and got a double hamburger with nothing on it.

The food , delivered on time . Delicious.

Food cold and order missing 2 happy meals

food arrived between estimated times ..but was stone cold...nevervagain will I order McDonald's

Everything you would expect from a McD. Staff and venue was clean and tidy. Very busy during my visit. Upstairs seating, some in a diner style setting, seats around 6 and very comfortable. Food came hot and no delays. I would visit again.

Amazing driver, greeted us with joy and the food was amazing and warm and all there.

Waiting 20 mins for two meals for three items to be wrong and the rest cold. The worst McDonald's around, don't bother.

Great delivery, very polite courier

drink had no ice and was warm. burger and fries were cold

What can you say about macky D. The service was good and not too long a wait.

Was cold when driver delivered

forgotten items and food delivered cold

Delivered on time, very polite delivery man.

Poor service food was wrong and sent everything back to be replaced.

The delivery was on time exactly and was good but on the sweet chilli wrap the wrap was all ripped with the sauce and chicken hanging out

1 missing drink that i paid for no dips with the chicken mcnuggets and also no straws with any of the drinks but luckily we had some straws in the house

packaging all rip and food on squashed down n other package rip apart food all open

came walm with straws and sauces (normally forgotten)

The delivery man, what a lovely polite man by far the best delivery person I’ve had ever

Ordered 2 lots of 9 nuggets and in 1 box it looked like they had ripped up a chicken sandwich patty instead of cooking more. Even then, it didn't add up to 9 pieces. Morons

This is now the 5th delivery that has been delivered cold and I have not been offered any refund or replacement items

No problems with the delivery driver, but from the McDonald's place....chips were cold, bbq ranch burger was barely hot, I got two mozzarella dippers instead of three and my diet coke was nearly flat. The only item that was fine was the triple cheeseburger.

Food was cold chips cold and very dry

It's okay when it's not full of bored teenagers with nowhere to hang out at night... the staff are lovely.

food Is freezing. hardly any chips in any of the boxes. paying good money for a waste of time

Cheese on big macs wen ticked no cheese had swap burgers round as some grandkids don't like cheese, no drink with happy meal and no straws with meal drinks, i.would of returned the food if my grandkids weren't hungry, what a disappointment

Food was freezing cold. Had to reheat everything to such a point that the fries were soggy and so was the bread buns

There’s egg shells in my wrap I just bit about three pieces of them I was a full refund

arrived on time very friendly

The food never turned up and i could not get in contact with the delivery driver, restaurant nor justeat themselves. I will not be using this app again nor choosing this restaurant.

Came really quickly and still walm

the food was okay except we didn't get straws for the drinks

the delivery was awful the hot chocolates we ordered split all over over food and we couldn't eat anything as it was everywhere ,so not happy at all ,the drink should be in a none spill cups

food was freezing as if it was sat there for hours the coke was also flat as if it's been sat there all day it was luke warm?. worst order I have ever had. driver spilt my drink so I only got half. shocking order

Lovely delivery guy polite and very helpful

cold fries hard as nails burgers not to bad drinks spilt only a bit a guess not to bad long wait

fast, friendly driver and hot food. thanks!

While order was wrong and they won’t sort a refund it’s a joke!! Don’t order from there!!!!

Delivery driver nice but food was freezing bad to microwave it and drink was flat. much prefer McDonald's up astley bridge

The food was cold milkshake melted

It was cold and you give me a brownie and not even a sugar donut xxx

things missing from the order as usual my grand child was in tears she didn't get her happy meal after ringing the shop they wasn't prepared to bring the missing items, I contacted just eat and was refunded a miserly £1.88 ,not at all happy ,not only the happy meal there was a fruit bag missing and only 4 pieces of chicken in my chicken share box ,really not happy

Filthy-staff who are supposed to be cleaning and clearing tables just stand around. Food all over the floor. Disabled toilet is regularly an absolute disgrace. Seats are rickety downstairs

Wrong drink was sent. We ordered cola.. Double quarter pounder with cheese had lettuce deliberately placed on it

absolutely appalling, ordered my food at 11.30 and it didn't arrived until 14.17 and it was absolutely stone cold, awful service and as a former employee you could tell that the order was sat there longer than it should be allowed too

Food cold ordered at 15.17 arrived 17.00 was initially told 15.40-16.00 and it just kept being pushed back and back

there seemed to be a perpetual stench coming from the bog, seemed it hadnt been cleaned in yonks. The food was subpar at best. i have ate warmer ice cubes than the fries i was given.

Never quiet like pics, oftenen wrong, value no. Quick...no. chip half full at best. Usually cold too Easy tea whilst travelling but not worth it on all levels.

Food is stone cold as usual spending almost £5 on delivery service and it turns up cold

All food is stone cold as usual

Asked for no tomato on the wrap and there was parts of tomato still on. Drinks were flat

Missing fries with meal and side order

Def recommend going on the 1st day of the year, empty and quiet. Great for the antisocial

was told my order had been delivered when it clearly was not !! I thought this was the whole point of having a code, what a possibility take !!

The order was wrong, items were missing and the only option to rectify was a refund which doesn't help the fact your still hungry

McDonald's is McDonald's regarding food. However last three orders, I've had to warm up in the microwave as it's stone cold. Gave up complaining and getting refunds... so Can't be bothered with this place anymore. Order from here get your microwave ready.

Most the food was missing the only thing that was good was the delivery

cold soggy chips and cold burger. thanks alot 👍

Can’t get one single Order right. How hard is it really to read a screen. Food cold.

the food was also freezing when it arrived and the chips from the happy meal was missing

I am not happy with the experience of this takeout I have no got my order and it’s saying I have I have been waiting over two hours for the food and still not received it

i ordered the food at 12.41, the deliver driver called me at 15.10, nearly 3 hrs later. I had tried to cancel several times as the estimated delivery time kept getting pusher further and further back but it would not let me. I want a full refund.