McDonald's Kingston in Milton Keynes

Didn’t even turn up shows delivered but not here

I didn’t even receive the items I ordered besides the drinks . Pathetic

Courier was polite and courteous!

2 out of my 3 drinks were spilled.

Food was cold. Hash browns tasted awful cold.

Food was fine but disappointed that the Minecraft figure wasn't included with the movie meal deal

Not always correct or on time but this was spot on 👌

2 pieces of chicken when there should of been 3 and not even my dog would eat the doughnut it was rock hard

I ordered the Minecraft meal and didn’t get the Minecraft collectible from the movie. They clearly had happy meal toys left over so threw one of them in instead trying to bamboozle me. Not happy cos I wanted the collectable.

Delivery driver was polite and friendly

Oder hasnt received waited more than 2 hours, i dont know how to get the refund,, i contacted people still no responds

More improvement needed... Wrap completely open, everything was falling apart 😪

Staffs seemed don’t know what they were doing and have no idea what’s going on in the kitchen.

My food was not delivered at all. Absolute joke

It was cold and had stuff missing

It was an efficient, clean, well run Mac Ds food was nice breakfast options

French fries are bitter. Terrible service. In Happy Mill, they put it so that everything fell out. I waited for the order the longest, it was inserted on the scoreboard how else to prepare, and when I received everything was cold. The point is apparently so overloaded that no one can cope with the flow of customers. I don't see customer focus.

Fries were cold, burger was sparse and I work 5 minutes away and it took nearly an hour.

I ordered a triple cheese burger and only received a double !

Got a delivery arrived stone cold so took it back to what must have been the shift mangers surprise , after being told I am lucky to get even warm chips asked for my money back and being refused , he walked off revealing about 17 deliveries all waiting on a shelf ti be picked up , after explaining I want my money another manager came over and asked why I got a delivery I explained and he quickly sorted it , Really want to waste your money then go here

I don't understand why your food is cold on delivery

The food was called delivery man didn’t put into their thermal bag food is cold

It'd a McDonald's, servings are massive compared to the UK but ultimately it's the same

everything is good but washroom too much smelling

Burgers was very dry and feels like not fresh at all

followed instructions and arrived quick tysm

So nice we often go for breakfast. Staff are lovely.

All good, plenty of room and quick service.

If you want a complete meal, do not order at McDonald’s Kingston. Twice in a row they have forgotten key parts of the order making the delivery fee you paid redundant as you drive down to sort it out. Also when you ask for certain things not in your meal they put the sign on and add the forbidden extra anyway. It’s literally a lottery whether they get your order right or not.

have had from you before but pick up normally. due to the rugby on TV we decided to order and have delivered. it was stone cold and there were no dips as requested and we requested the free chicken which we did not get. very very disappointed. you have lost a customer if we don't get a satisfactory reply

Its alright just wish they would put the onions on how they used too as they just fall out the bun now if you are lucky enough to get any at all

missing burger and chips! this is the second time now!

I came into the store tonight after a long day at work and would like to praise the entire staff for such an excellent job. I was served by Ryan who made my experience truly magical and sanghita was very attentive during my stay on the lobby whilst eating. I would like to thank every member of staff working for a fast service with impeccable food. I will 100% be returning based solely on the amazing service I have received from everyone tonight.

how rude don't send that courier again

I received the drink spilled on the products.

Guys check your order everytime you order on drive thru. They missed 5 items of my order and I called them. All fine until I actually went to pick up the missing items and I was called a thief and been told I could’ve gone through a bin and found a receipt and now try to claim free food, only because the person I spoke to on the phone didn t put my name down!

My milkshake was broken, the food also cold not happy with service

Extremely slow service. i only ordered coffee i waited over 20 minutes..

Really annoyed! Yet again an item has been left out of my order.. this happens time and time again.. I will stop ordering from here anymore if it happens one more time.

Horrible McDonald... nasty people there... if you charge your mobile, they will look at you like you are a thief... I masked for hot water and they refuse it the chicken is cold and teyestd bad!!!

Rubbish - what is wrong with McDonald’s never ever get dips!! Eating nuggets and cheese dips without any is super bland ! It’s such a regular occurrence not giving requested dips- paid for dips and they still didn’t provide them !!!

wrong food. hour and half wait. food was obviously cooked the moment I ordered it but no driver. the food was almost as cold as what it was outside. was horrible. all chucked in the bin!!! whilst I don't think it's McDonald's fault, the food should be cooked fresh for when a driver is ready.

Good food, top delivery service

Easy parking and close to public bus station

Took ages to come and food was cold

We always love our Macdonald visit, for breakfast, lunch, meeting friends, birthday party and our Saturday visit for brunch and kids love the face painting.

Food arrived ruined. The large coke had been knocked over and spilled all over the rest of the order. Two bags were so sodden that they split and were leaking coke everyehere. The food was as a result all spoiled, it was all wet and damp and every item was coke flavoured. On top of this the food was cold.

There were no straw for the drink

this order was late !!! i ordered at 19:50 it only arrived at 20:35 !!!!

Orders are always wrong customer service no help

Had the breakfast wrap. Unfortunately it had been sat up on the end as when I opened the wrap it had all fallen down to one end meaning half the wrap was empty.

I ordered a quarter pounder with cheese and a Big Mac at the drive through. After paying, at the delivery window, the two guys just looked at me without speaking. When I engaged them in conversation, neither one even smiled and then for some reason told me to drive forward to the end window which was unoccupied. Finally a young guy came to the window and handed me the bag without serviettes.When I got on to the M1 heading home we opened what we thought was a “quarter pounder with cheese” but it contained no dressings whatsoever. We then opened the Big Mac only to find t thin dry bits of burger, nothing but else. When I got home I calked for a refund and spoke to Hoel who initially said he was the manager. When I explained that I wanted a refund, he said he would have to talk to the manager. His name was “Ryan Wiltshire and refused to come to the phone and refused a refund. I said I could send a photograph but Joel put the phone down. Disgusting food and, NO service whatsoever.

Food was cold, nuggets were old/ re fried. Drinks had spilled and were leaking through the bags

This is the 4th time I have not received all my food 😡 im so angry I can’t get a refund because Uber eats is not working properly!! Once again awful service large chips were small 😡honestly how hard is it to get a order right it’s constant with this place nothing is ever right things are always missing I mean for gods sake employ people that can actually pack an order how hard is it ??? Its not rocket science 🙏🙄

This order was never delivered it has been stuck at the Kingston in Mcdonalds waiting for a delivery driver since 7pm as I myself have spoken to Mcdonalds and a worker their who listed off every single item in my order and confirmed it was sitting their and still is. I have already contacted you up to 4 times their evening so this order HAS NOT BEEN DELIVERED. I'm beyond annoyed as this is a difficult time for my family at the moment and not Mcdonalds fault at all, ITS YOURS.

Ordered 5 chicken selects ended up opening the box and had mozzarella sticks inside

Waited over an hour for the food. Everything come stone cold The icecream was melted been sat there for at least half an hour

Forgot the sauce emergency though I put it in the notes not to forget the sauce

Waited ages for the order to receive no chips! Only good thing was the delivery driver. Very polite

This McDonalds frequently has missing items from orders

The bag was wet and the delivery changed 4 times from the original time,and the food was amazing in taste but it was cold when it came

Was all there and still hot so all good

Service great but unhappy with double quarter pounder as they did not put the extra bacon in… my last 2 orders from McDonald’s have both had wrong orders

Again got no sauces when you have to pick them to place your nuggets in your basket

Sent the completely wrong food

A Maccys that actually puts the dips in..... wow!!!!

Alway cold food . Never cooked freshly. Thats what mcdonalds is a fast food company please start cooking things freshly I asked for another burger that one come not fresh . Fast food mean cooked while you waite Degusting food 😫

Nice McDonald's, clean and tidy. Food arrived promptly.

Absolutely awful. Burger without a burger. Bun was freezing cold. Chicken nuggets cold. Never again!!!

The Oder didn’t include sauces for my chicken nuggets even I selected them.

30 minutes waiting time for an order in the restaurant , this is a joke. It's not possible . Train your employees, needs changing immediately!!!!!!!!! Don't come here if you are in a hurry!!

Made us wait 20 mins in drive thru. The fries were rotten, burger patty was also off. Never going back.

Very disappointed! My order never arrived and it says delivered!!!

My big feast burger was thrown together and not cooked fully or hot i almost didnt eat it, it was busy but its supposed to be fast food.

Perfect even when I made a mistake with the house number the man came and gave it to me once I dropped a message to him great service

Worst ever delivery experience! The delivery guy went into a back street pretending to be lost (we were following him on the tracker) and when he finally got us the food we realised after he left that our delivery was unsealed, the bags inside the big bag was scrunched up and the bag rained over (it was raining outside). We thought maybe it was a bad McDonalds staff mistake. However, when we started unpacking, one mcmuffin was missing and one pancake boxes looked like someone opened it before. When we opened it, one pancake had a big bite in it. It was the most bizarre and disgusting thing ever! The delivery guy could’ve simply buy himself something with the tip we prematurely left. We should’ve taken more photos, just didn’t think on the moment because of the disbelief that someone would actually do that! We packed everything back and went to return. The McDonalds staff said to take it with the delivery platform. We said what delivery platform? We ordered from your website, you deal with the mess! It’s not my fault you allow these things to happen. They reluctantly said ok, we’re doing you favour, chucked in the bag whatever random stuff they found instead of what we ordered. Had to change several times. Honestly, what was supposed to be a nice family brunch with our eldest home from uni, was a mess. Zero stars or minus points I’d give if I could. Horrible approach.

Awful. 50% of the items missing and the awful spilt everywhere soaking other items. Shame on JustEat and McDonalds.

food was cold and chips tasted undercooked worst meal I've ever had

Fries soft and sloppy, food cold, one item not correct against order.

I was missing various items from my order and I can’t get any help in getting my order sorted…

Complete wrong order from a different delivery company and no way to contact them

the buns were so hard, it tasted really bad and it was all cold. even the fries weren't cooked properly

The staff at this McDonald’s are very slow and often ignore delivery drivers. As drivers, we are not paid to wait excessively. This needs improvement for better service.

delivery was not made yet say delivered, how's that possible

Poor quality food and they sometimes put people on the ordering intercom whose first language isn't English.

Didn't give me my burger and I only realised when I got home, this absolutely appalled me as I wanted my burger so I went back and they gave me my burger but by then all me grub was cold so I had a cold Terry's chocolate orange pie with a solid rock of chocolate throughout. Absolutely disgraced and I will be letting the rizzler and the costco guys know. 0/5 booms.

I can't even begin to express how frustrated I am after my recent visit to McDonald's. I ordered my go-to milkshake—a classic chocolate delight—only to unthinkingly take a sip and find myself face-to-face with the abomination that is vanilla! Are you kidding me?! This is not just a minor mistake; it’s the equivalent of serving someone a grilled chicken sandwich when they ordered a Big Mac! First of all, how does this even happen? I understand that mistakes occur, but how hard is it to follow a simple order? I know I ordered chocolate! Was it too much to ask for a little attention to detail? I could taste the disappointment with every sip of that tasteless, insipid vanilla shake. It’s like I ordered a trip to Flavor Town and ended up stuck in Blandville. To make matters worse, when I brought it to the staff's attention, I was met with indifference. No apology, no solution—just a lopsided grin and a shrug as if they don’t care about providing the right experience to their customers. If that’s the new standard for service, then count me out. McDonald's used to be reliable, but this experience has left me seething. I expected better from a global brand. All I wanted was a delicious chocolate milkshake, but instead, I left with a bitter taste—not from the shake, but from the poor service and complete lack of accountability. If I wanted vanilla, I would have ordered it! Get it together, McDonald's. I might start protesting your milkshakes until you start getting the flavors right! You’ve lost a loyal customer...at least until you figure out how to make a proper milkshake again!

Missing all drinks from orders and went to driver to ask him and was very rude about it

Didn’t receive any of my drinks or flurry’s called the store and the driver left them behind I’m not happy that £14 wasted

absolutely disgraceful, kept waiting outside in the cold only for the delivery driver to arrive on foot, shouting and ranting because he didn't know how to use his sat nav, even though i gave specific details and post code, words fail me,

The food was soggy, and greasy. Freezing cold and the hash browns were stuck to the packaging… yet we couldn’t have a refund… bad service and horrible food

Always check when you do take away.sometimes they forget stuff.but otherwise really good

had to wait 40 mins and it was all cold

Wrong items delivered again. How hard is it??

delivery arrived 2 hours after order. Rejected. Refund required

Turns out the driver took a little trip up to amazon warehouse to "pick up his other phone" whilst carrying the order, so therefore the food was just about warm, but edible, although he did initially try to blame it on the restaurant until I mentioned where he had been located on the map.

part of the order was wrong and got someone else's order.

The delivery driver had my food out in his hands without the insulated container. When I asked and complained about my food going cold he scuffed and walked away from me.

2 hamburgers missing and mc chicken sandwich missing. even one of the big mcs only had 1 burger in. very disappointed with this order. surley not difficult following an order???

wrong order received waited 2 hours for wrong order to arrive and it was freezing cold