McDonald's - Derby Street in Bolton

Chicken chicken was pink and red with blood tasted uncooked

I loved every bit of what I had .. the staff was very helpful and hospitable. My first experience was wonderful, and will definitely go back

We just had the worst experience at KFC Bolton (Derby Street, opposite the University of Bolton). We ordered two Zinger Box meals and a 10-piece bucket, totaling £39.97, and everything was cold. The chips were stale, and the chicken tasted old, like it had been sitting out for a while. When we brought this to the attention of the manager, he couldn’t have been less interested. Instead of addressing our concerns, he simply shrugged it off with an insincere, "It's okay," without even offering an apology. This experience was incredibly disappointing, and it’s clear that both the food quality and customer service need serious improvement. I wouldn't recommend this location to anyone looking for a decent meal.

Always forgetting something from order

I order chicken wings they send food not eatable stay away

Abysmal ordered 2 fillet tower meals via drive thru drove off and Only one had an hash brown it's a joke

I was travelling back to North east from Warrington..it was my pleasure to find this halal KFC ..it is perfect and it was nice experience for me and for all my family members

Depois de 15 minutos de esperar que alguém me abordasse para fazer o meu pedido, pedi a uma senhora que vinha a passar se por favor poderia ver se a minha ordem estava pronta Mal educada, nem resposta me deu Perguntei depois a uma menina que passou, que depois me disse que o meu pedido ainda estava na cozinha Passados alguns minutos mais , veio uma outra senhora,que eu penso que seja gerente ,perguntar o número da minha ordem Dirigiu-se a uma rack onde deles colocam os pedidos finalizados e trouxe dois sacos que já lá estavam fazia muito tempo Quando toquei no saco consegui perceber que a comida estava fria e disse-lhe que não levaria esta ordem .A senhora responde.: Não voltes cá mais ! Gostaria que o gerente da área tomasse conhecimento destas situações,pois não é a primeira vez que isto acontece Erros acontecem,mas falta de educação?!

Very tasty food - my no1 Drive thru empty Lots of space Could never get better

Nice staff here, lady on today brought my food to the table and apologised for the wait, which was fine.

40% oil 60% chicken and it's burned. Food portion is not even smaller, the chickens are over-fried now. Sure my last visit to this kfc branch. Wouldn't recommend it to anyone. Price is more expensive than before. It's better to go to Bolton market food hall to dine in instead.

My issue is that the space at this kfc to get your vehicle through the driveway is a joke. Maybe if I was on a pushbike I could get around without scrapping my wheels. My back alloy is scuffed badly. Kfc be better.

Shocking , I got a quarter pounder meal got home and the meat wasn’t cooked it was still raw defiantly not worth nearly £10

Horrible arrogant staff very ignorant place was filthy and staff were more concerned on what was going on outdide

Ordered food via the drive through, drove 1 mins back to work, food was very cold the twisted wrap I bought didn’t look good at all. Won’t be ordering from this KFC ever again. Werent nice/friendly

I Oder my food drive throw miss popcorn & wings all the time make me disappointed no good customer service two slow

Honestly was the best KFC I’ve had in a long time, OK so I ordered and eat in the premises but boy it was tasty!

I love the chicken they always fast and staff is very nice

Every thing is same but dont know why the food smells like blood ... you know what I mean

We went to the Derby Street, Bolton branch, the place was very quite, only customers on one of the tables, we ordered our food then went to sit at a table, it was hard pressed to find a clean table/chair that didn't have food or use tissues on, food came very quick but it was luke warm. Before left decided to use the toilet, the toilet where filthy, certainly not had a good clean in a while. Needless to say it will be our last visit there.

Poor place waited 20mins in the drive through for overly salty soggy dry chicken with rude and lazy staff members

Very fast service through the drive thru, food was good! Large popcorn chicken, bbq snack wrap & mini fillet burger. My only complaint is a very minor one - which is that there was just one single member of staff working the drive thru on her own, & whilst she was extremely friendly and polite, and was definitely capable at all aspects of her job, there was a delay for our order to be taken, then a delay when making payment & a final delay when receiving our order. None of it her fault though, an extra member of staff working drive thru wouldve provided a much more fluid customer journey and better overall experience. Overworked, but hard working staff nonetheless.

Nice food compared to few other Halal KFC in the Greater Manchester.

Not a good restaurant at all chicken smells

Never go there, worst place ever

RUDE STAFF Also ignored my when I suggested their food hygiene needed looking into. very dirty restaurant i will be contacting environmental health... BOYCOT KFC

They forgot my child's ice-cream and drink they took forever to serve us.Food was ok that's why it's one star

RUBBISH PLACE ORDER FROM FRIES MISSING FROM ORDER SECOND TIME THIS AS HAPPENED CHICKEN PIECES LOOK LOVELY KE THAY BEEN ON A DIET TOO WILL NEVER ORDER FROM THIS KFC EVER AGAIN GRRRRRRRR

Gravy not like it used to be,but still good

Very poor service half hour waiting time rubbish all over place staff is very rude

The service time was fast but the order was okayish. I ordered zinger burgers but instead, I got classic burgers, and KFC lately is getting worse you know. The burgers are not that good for the price. It was too small for a 6£ burger. Also, there was no taste. And the BBQ chicken dips taste yuck. Do better KFC.

Ordered food using the KFC app for collection and clicked "check-in" as approaching the restaurant. There was no acknowledgement from the staff as I stood waiting. They were more interested in having a conversation amongst themselves. For all they knew, I could have been waiting to order food, but they didn't ask to find out. Order number showed up on screen and disappeared within 5 minutes, but my overall wait was closer to 20 minutes. The majority of the order sat on the side whilst waiting for the fries to come through. Got the food home with the food to find there were bits missing and the chicken was overcooked. The store manager said I could make the 45-minute round trip back to the store and to get the missing items, but if I wanted a partial refund, I had to speak with customer services. (I had 4 kids and 4 adults sat waiting for food, so I opted against going back to the store) Customer services have responded via email and said I should have gone back to the store and offered me a pitiful voucher code to use on my next order.

We were served by a gentleman called Ayoub, excellent customer service!

Just what it says a KFC restaurant serving the usual fayre. Food was good and the drive through service was also good.

Latte cold 2 pieces chicken 1 edible the other just scrap no chicken on it

Love the chip. Need more family offers and meal deals.

Complete joke of a place. Had to wait fifteen minutes while they cooked it and it was still cold when it was served. Never again, I will remain hungry before I eat here again. I was still just as hungry leaving than when I entered anyway and was £30 lighter

Nice! But the servings I got in the mega box gravies was less a match for the ones I buy at Trafford centre and Piccadilly gardens.

Food was OK, service was slow, and only 2 self-serve machines which were in use by even slower customers

Food was ok but service was lacking. Waited a long time before being acknowledged and order taken even though no queue. Person taking the order hardly knew the menu even though all they sell is Chicken. Shame as food didn't take long to serve, hence kitchen staff must be decent but front of house really need to be more motivated.

We have been given someone else’s order We tried to show them but Andrew was under pressure from other who are irritated for long waiting , he just push us to take what we got ❌❌❌❌

Got stock in drive through, for over and hour and rang up to tell them to move the cars to car parks so I can get out and they said yea but never done it, it’s horrible to, and disrespectful, don’t go to their driveway

Hands down the best KFC I have had in years. Basically l have yet to eat at a KFC where a customized order has come correctly. Not only did this occur, the food was hot, tasty, all fresh and the service was superb. The guy serving asked us if we required any mayo or ketchup and brought back. Nice attentions to detail and I have no hesitation in saying this is the best experience in a KFC for over ten years. Yes, that doesn't say much, but other franchise holders should send their staff here to learn the basics. Extra marks for the new fries, the coating elevates these to easily better than the offering next door under the golden arches. Marked down for atmosphere, not because it wasn't clean (it was) but some beggar had slumped himself at the payment window to harass drive thru diners as they paid. In addition as we entered the main entrance, he still saw fit to shout a couple of unintelligible comments in our direction. Made us feel uncomfortable. As the restaurant is off-road on private land, this should be easy enough to deal with.

Wanted the stuffing stacker but no stuffing available

Not always the best at this kfc chicken always burnt and really dry chips undercooked every time but the burgers are OK.

Why does it have to take so long to serve customers ? There are literally only two staff members in the kitchen running around , been sat here for a good 35 mins waiting for a burger and some chicken it can’t be that hard

Great service. Friendly staff and excellent customer service.

The food was good, but the service was terrible. Apart from the majority of the Sumali workers, there are just two English employees, and the most of (sumali) them are nasty; they don't know how to communicate with others and have no manners. Management should take action, as I have repeatedly complained but have received no response.

Large delivery order. DO NOT try the new Big & Cheesy. Awful! Cold, no lettuce, teaspoon or less of the cheese sauce, one single piece of red onion. Inedible. Went in the bin along with the soggy, floppy fries. Obviously put together by staff who just don't care.

So little chips with 7 pound meal.Nkt worth it

Food was actually ok when we finally got it and the atmosphere was freezing cold , asked if they could put the heating on they said they would but it just got colder and colder , was glad to get back to my car to warm up .

Best kfc in Bolton best surrounding area next to Bolton University

Good service, clean tables but...a contstant stream of take away delivery drivers opening and closing the entrance door every 30 seconds which on a cold windy day isnt ideal.

The food is good. However, the tables were untidy with leftovers and food containers strewed all over. The outside bins overflowing.

Small. Quick service. Clean. Good staff

Food as always good, staff a bit miserable though. Maybe a smile would go a long way.

It does not matter what time of day you go to this branch it is always dirty. The floors are disgusting, the tables are unclean, and the bits of food are everywhere.

Firstly, no straws or sauce, and to top it off the coke was so watered down, tastes of fizzy water,A DISGRACE! On top of all this trauma, my McCrispy was spillling chicken juice all down my clothes!!!!Cannot even describe the anger i got when i saw my bread, BURNT TO A CRISP! vile, DO NOT go here.

Food freezing cold. Avoid this branch of KFC

Don’t even bother! The wait time is ridiculous so the food is cold. And when you drive through, half the time the order is incorrect

I am sure oil not been filtered for good few weeks. Ordered chicken box couldn't eat any it was BLACK smalls burned oil.

The drive-through is quite windy and narrow. Bought a family feast, and bucket was filled with mostly chicken wings. Chips was quite dry Sweetcorn was soggy and overcooked.

Simple and straight forward, kids loved the chicken and cookies!

This KFC is my local and Halal restaurant so me and my family visit frequently, however, over time the standards are dropping, service is slow, the KFC app doesn't always work and the offers/rewards are confusing or misleading, on my App it said that I could redeem a bucket of chicken strips in store for pick up, so I asked at the counter and I was told its delivery only so that changed all my plans for I had planned to order. Then my sister asked for milkybar ice-cream according to the offer on the app, and they didn't have that available. I think they were short of staff. They ran out of napkins/tissues as well. Seating is very limited and hard to always find a table to sit and dine in. So to sum it up, they need more staff, more seating and more food available. The only good thing I can mention is that the food itself is tasty and has a good standard. If this wasn't the only Halal KFC in Great Lever area, then I would definitely try another restaurant. Oh and I almost forgot to mention, when I couldn't order the food I wanted, I opted for coffee and white chocolate cookie, when I paid and waited for my coffee to arrive, then I was told that there's no white chocolate, so again I was disappointed and just took whatever they had remaining. It's a busy KFC on Derby Street so they seriously need to always stay stocked up and keep on top of their supplies. They could do with better management. I could do a better job anytime. There's parking available on site, I've never had an issue with finding parking.

Terrible! Missing a whole meal and when we phoned to complain, they wanted proof of what was missing. The other meals had been eaten so we couldn't. So no food and no refund. This is the 3rd time we've had a problem here so definitely won't be going again.

When I got home to enjoy my food which is only 5 minuets from this restaurant it COLD DRY AND VERY UNAPPEALING stay clear absolutely dreadful.

Quality food and fast service. However the prices seem to be higher than most fast food outlets.

This KFC on Derby Street is an absolute joke. Come to use the drive-through, which isn't busy at all. Just 2 cars ahead of me... waiting 45 mins and not even reached the window to pick up my food yet. Its suppose to be a fast food drive fru. And what's worse is we can't even drive out to avoid the long wait... absolute joke. Avoid at all cost.

One of the most dirtiest KFC I've been in with food and litter left all over the dining space. Very long waiting times for fast food and the place being so unhygienic puts me off the food

Excellent service. Really nice and friendly staff. Very good customer service.

They keep messing our orders up, & they didn't put the lid on the gravy & it went everywhere

Every time we order from here something is always missing.. ordered by app today and 3 large gravy missing this is beyond an joke every single time this happens... avoid and go to an different one because clearly the staff are ridiculous ... 🤬

Food was good but 20 bucket was 1 short. Only 1 staff member smiled. Atmosphere was good because the company l was with. Eating area was acceptable but the floor tiles were very slippery.

Halal outlet. Lunch time food better then evening time. Mostly evening time cold or under cook and some time over cook taste Less food. 🤔 need to wait longer then usual.

Took ages for food when got it to much oil not same any more had meal in there had to go mcds after the experents at kfc

Food always tasty. It can be a bit pricy but definitely fills you up and worth the money. I was very disappointed when I last went, they did not have a high chair for my friends daughter and we were told different things by different staff members. Ridiculous.

Amazing place, especially for people who eat halal meals . حلال

The food is good sometimes seating area was abit small and tight for me and there is always something wrong whenever i come here for some reason e.g. something is cold or edible to eat. There was always i have to complain about. Its not good.

Slow service, cold food and missed items, no chips given with the dinner deal

Kfc has always the best chicken bucket. Please allow take aways until 12.

I should have learnt my lesson, instead I always think people want to better themselves, yet this is the 4th times we order and more than one item was missing after spending nearly 50 quid. I wish they would take extra attention when it's a matter of accuracy.

This is by far the best kfc in the area. The food is always very fresh and staff are very polite and helpful. Never been let down in the many visits to this place.

decent enough not too good nor to bad

Just took my disabled daughter to the drive through as a treat! Well believe me it was no treat- the burger was literally as hard as a brick, cold chips and flat coke. I took the burger back to the drive through window and explained to the girl it was inedible and could it be changed. Staff members all gathered talking to each other, after about 5 minutes of waiting ( while already not so hot food in car was getting even cooler) a young lad handed me a bag with fresh burger ( which may I add was still on the stale side ) with no apology whatsoever- absolutely disgusted and will not be returning again- poor service and even poorer quality food- oh well lesson learned.

Great customer service by staff even offered a Free Brew while waiting for food

Amazing experience and good food . Although the kiost can be crowded sometimes but only at around 12-1 pm.

Decent food as you would expect for KFC, there is no atmosphere in places like this now, just full of Uber drivers or just eat waiting for orders.

Nice fast food restaurant. Unfortunately, the waiting time is always high because it is always full. The staff is very nice. ☺️

Terrible I ordered of the website even put it my address for order and I've been waiting 3 hours it never turned up and when I called to ask what was going on with my order thay never picked up I'll never be ordering from here again pathetic no one should ever go there...

Definitely feel more comfortable going here now that they've got rid of the "homeless" man begging at the drive-through window.

Absolute tip & so expensive don't know how KFC keeps going 😳

Very poor customer service, drive thru lady told me to park up even though the order was 2 cheeseburgers. I parked up and it still took them 10 minutes to get to me. The layering of the burgers is poor, but it is still delicious. Their milkshake machine here is mostly broken. I recommend the McDonald’s on waters meeting road, much higher quality there

Grubby restaurant. Dirty tables. Grumpy staff. Not very good food. Worst KFC I've been to.

Unfortunately sub par food, and employees always forgetting some of my food

I give 3 star I ate there twice my order was cold ..I ordered dinner rice and fillets were too salty for chicken and fries were ok.

It was cold inside, though it was end of march which means it could be warm in the day and cold at down, So maybe they forgot to switch the warmer off

It was awful and nasty customer service. Be aware of this KFC drive way . I ordered food but they missed and I drove away far . When I call them they said to come back for 2 hot wings. Disgusting 🧐

Nice staff and food. Whenever there’s been small issues with my order they have always sorted it out quickly and effectively. 5/5

This is the worst KFC branch in the northwest. They never get the order right and I don’t think they ever change the cooking oil. The chicken is hard and very dark in colour. It’s freezing inside as well.

Over half an hour waiting even thou ordered with the app, very very slow at bolton derby Street. Then got cold fries and very thin gravy like water, worse I have ever had