McDonald's Birmingham Chelmsley Wood in Solihull

Long wait for service. Delivery drivers are making the wait even longer. Too many orders for delivery taking priority .Cold food , 50/50 if your order is right. Rare to have milkshakes as they turn machine off when busy. Unpleasant experience.limp cold food served.

Breakfast orders placed close to 11am will not get made even if they have enough to complete the order they will refuse the complete the order and throw the leftovers food away. Staff members put fries back in the fries prep area and mix them in to the fresh fries if a customers send them back. Staff don’t wash hands moving from area to area some itching there phones and face whal bagging food. Managers ask drivers to fill out fake reviews on the McDonald’s webpage using order receipts customers have left behind. People that order through the app are classed as not customers and are not a priority while the food sits around going cold. Most food given for collections are delivery food that is held back and sat there for some time so they can push collections through making drivers stand around. If u are not a regular driver that sits inside the store your order will be held back so they can do there friends orders first. Staff don’t put dips in the delivery’s if running low. Most drivers hear are using rented accounts to collect delivery’s and sitting in store waiting for a second delivery while the first delivery is going cold.

Burger was cold in parts,never usually an issue when I order on the app

2nd time in a row we have had breakfast food is dry and once we had mould on a McMuffin bun and my mom is allergic to mould and if I didn’t see it before hand she would of got ill and today there was a blond hair that I also saw in my moms McMuffin it’s Discusting check your food and wear hair nets

Dirty place, one girls hijab goes all over the food, touch fries etc. Disgusting

an hour and a half late missing items and cold items

Second time ordered from here and second time missing items. And all the food is stone cold what did arrive.

Cold food, missing items! Same each time. Deliveroo, Just Eat & Macdonalds themselves are all equally to blame. Numerous cooked orders are left on a trolley & the drivers are left waiting, trying to get a staff members attention. Then finally when the driver gets hid orders, they're thrown in his 'heat bag' & left unzipped so your food has been sitting there, on a trolley, cold even before the driver has picked it up!! Total fiasco! & a complete waste of money.

Item missing from the order, so it meant one person only had fries and a milkshake for a meal. Everyone went to have there meal to find the food was cold. Food had to be thrown away as it wasn’t edible. Complained to Just Eat because we had spent over £47 on the meals. Got an insulting email from Just Eat to compensate us £7.75 for the ruined meals. NOT IMPRESSED AT ALL.

Items were missing from order and not small things, tried to phone them but no one answered, so had to resort going down the refund route. Utterly disappointed.

Food nearly cold ,unpleasant staff .

completely got the order wrong when asked for nothing on the burger now gone to waste

Freezing cold and no condiments that I ordered

No straws for the drinks or dips!

My order was delivered was delivered freezing cold and why ask what sauce I want if your not going to put it in the bag

Over 2 hours and nothing came then just come up delivered when nothing was shocking

Didn’t even deliver the correct food. I received someone else’s order. Just eat are refusing to give me a refund when I have proof of incorrect items delivered.

The delivery time kept on changing but overall the food was amazing as always

both of my drinks was leaking everywhere.

Delivery time kept going up, cold food. Missing item

They turned up 2.5 hours late, wouldn’t pick up the phone after 9 tries to cancel. Ridiculous. In what world does McDonald’s take 3 hours??

wrong order delivered tried to resolve with Just Eat refusing to look into it as I font have pictures if the actual food but I do have pictures of the receipts

Food was stone cold, missing mccrispy

Food arrived completely ignored dietary instructions and food was freezing

Can get very loud but overall good place, staff are friendly and always go above and beyond

I am not happy with the meals. They are both stone cold

Absolute joke. Don't bother ordering, your food will be freezing and missing items

Food was freezing missing food different drinks that I ask for and no sauce

my mcflurry and iced was melted everything else was cold and my drink was spilt in the bag I have screenshots of everytime the delivery time was changed on me at least 10 times and video of me opening the bag to find the quality of the food

ordered food about 5 got delivery time 5:30-5:45pm then got pushed back to 6:15-6:30 only to be pushed back a third time 6:35-6:50pm all that to recieve stone cold food what a poor excuse of fast food restaurant but what do you expect from CWood mc donald's

McChicken sandwiches were very hard my son refused to eat his after 1 bite and I could only stand 2 bites before giving up on mine it was as if they'd been left our and exposed to the air for too long. Delivery driver did not follow instruction when he called and I told him i would be outside in a moment he started walking off around the block so I had to chase him and shout to get his attention thus dropping my phone in the process

That was the best meal I had off mc don over Chelmsley wood for ages it come hot and fresh . Thank you

Food was cold and not edible as it was rock solid ave freezing cold

never change chembo maccies, to be fair I have ordered 3 the weekend babysitting kids and 2 came perfectly ... 3rd one take a bow on how to smash the reputation and hard work of the 1st 2 orders

got our entire order wrong, everything was cold and dry, none of the sauces were included which we paid for. don’t order here or have ur money stolen

food was stone cold, wrong flavour milkshake received and no straws received

Burger had 2 onions on and one tiny smudge of ketchup no mustard or pickles, I ordered it with extra mustard and extra ketchup.

ordered chicken nuggets 2 mcflurrys and a coke how can you forget 1 of the things...get a grip please

an item was also missing and what was delivered was cold

Every time I order items are missing and every time just eat refuse to pay back for the missing items!

cold never took cheese of a burger

Fresh hot and packaged really well

Food cold, And thrown together. Cheese missing from burgers. Pop spilt in bag. Always the same from here.

Food was cold as well as drinks

Was packed out so much they left off a few items i had payed for and ordered plus I ordered chicken nuggets and got a cheese burger instead not very happy with the service although it was extra busy

Good had pickles different burger to what i order no sauce loads of musatrd on the burger

Missing items, half filled smoothies pay extra for large to get less than a small. All food was cold.

Ordered a plain cheese crispy..... get back home having waited for the burger, only for it to be covered in lettuce and mayo.... 3 times I repeated the order! Wasted!!!

There were items missing and the food was cold

not good it was late i asked for no mayo on the chicken burger as my son not allowed 2 eat it so they sent it all with all the toppings on

The food was chucked on the floor with photo and video evidence

Never get your order correct, hardly able to get milkshakes or mc flurry's. Very slow which at times can be understood but it's meant to be fast food. Overall as a fat man I always feel disappointed with this place and resort to driving to a better prepared location.

Order was late - then the driver turns up with completely the wrong order and no way of getting the right order.

I never got my order was someone elses kids are very upset. Thanks.

The estimated time got pushed back over 14 times. The order was being prepared for over an hour and half. When the food arrived it was cold.

i have been given the wrong order

i ordered a chicken mayo and a mccrispy and there was no meat in any of them i have pictures to prove, my dinner is ruined all because you didn’t put any pattys on the burgers what a joke

The food was freezing I want a refund

Delivered in time but just cold

Don't bother over run with Uber eats drivers I just knew I should have checked my food before I drove off New menu bacon big tasty freezing cold with half of the salad missing and 1 piece of bacon 😂 actually a joke needs new management or just needs to be shut down

Milkshake machine NEVER working, luke-warm food. If you order for delivery, they will replace items without asking or telling you. Hit & Miss on whether you will get your selected sauces/dips too. (Update: in my last 5+ orders, I have not recieved a single sauce/dip even after paying for extra for specific ones. What a joke 💀) (Milkshake machine hasnt been working for the last 7+ months, always 'unavailable'. I finally manage to order one today & was looking forward to it... They delivered coke instead without notice or asking 💀).

Don’t waste ur money food comes cold

The food wasn’t delivered the driver was being rude when I told him to drive round to the front and he didn’t bring my food and it’s says delivered

correct order, hot, sugar and serviettes provided

I live 3 mins by car and the food always comes freezing

Didn’t get one thing I ordered gutted

Took ages to come & the food was freezing. The service at this mcdonalds is just getting worse & worse. Nothings ever warm anymore. no straws, no forks ect for the pancakes

Appalling tbh. Waste of £30 when is freezing cold and half the stuff wasn’t there. No sides for the porridge or pancakes. Pointless

Terrible order everything was cold and the burger was wrong (sauce and no bacon despite paying extra) absolute abysmal service

coffee spilt all over food on arrival. Whole meal ruined

You forgot to put 2 of my drinks in and replaced them with a coffee and a hot chocolate

Can’t even get a simple burger right! Ordered for a mcdelivery burger was wrong mistakes happen but when i phoned up you’ll have to come down here sorry I ordered delivery for a reason!

Awful. Food was cold and driver was rude

Food was freezing cold by the time I actually got it

The main burger in the meal was missing, other burgers were cold. The chicken selects were stale and hard to chew and the McFlurry was basically a soup. Attrocious, completely ruined meal that we paid a considerable amount of money for. No way of sorting it out other than a potential refund. That doesn’t sort the whole point of ordering food out though. Terrible, terrible experience and puts me off ordering from Just-Eat again, let alone McDonald’s. This sort of rubbish needs to stop.

when the food arrived it was cold

Food was a mess. Tasted awful, looked like it had been thrown together and punched. Wouldn’t order from here again. Poor quality.

Food was cold so not enjoyable and no dips with the chicken nuggets even though requested them.

Order was wrong missing a Big Mac burger and no chicken pate on burger just seasame bun with lettuce. , not happy at all

My food did not arrive at all!! Delivery drive can not speak very good English and was unable to follow my instructions to my house. This is very frustrating and clearly didn’t ask for code when delivered

No delivery made tho it said delivered but nothing we received.

Big Mac missing and other was horrible didn’t taste right off meat lettuce was brown

I brought some food from McDonald’s in Chelmsley Wood on this date 9/11/2024 I brought share box and fries and happy meal and mac chicken sandwich and two coke around 4pm it cost 23 pound we eat in the shop as soon I left the shop I cross over to get 97 to take my grandson home I started being sick sick all night went around hospital yesterday and there done test and said it’s was food poisoning and McDonald was the only food I had eaten that day so this is where I got food poisoning from

Worst experience ever...ordered a triple cheese received with no onions, no pickles, no mustard and cheese is missing...seriously this is a joke. I want a refund how can you charge someone for that ? Worst burger ever. Not tasty at all extremely dry what a disappointment.

Food was freezing cold and stale

was not happy because all my food came cold n had to heat it up my self so was not happy

Missing items from the order over 45 minutes the order was so called being prepared. Driver was kind and pleasant. But mcdonalds are becoming a joke with items being missed off orders and time taking to get food ready

Yup it's a McDonald's. On the smaller side both inside and outside for parking.

Delivery time said between 30 and an hour. Then kept going up. Eventually took about 1.15, and food was STONE COLD and chewy. Absolute disgrace, if cannot fulfill a respectable service then should not be on this app. I would avoid at all costs.

Never get what you order, items always unavailable, always have to wait in car park when using drive through, nasty kids hanging around alot

The time kept changing waited 1hour for our food just for it to be cold waste of my money

food was absolutley freezing cold

Asked for things not on my burger as I’m allergic and they are on there

waiting nearly 20 mins later than time given for just 2 happy meals

Typical McDonalds - regardless where u go in world it does not change - layout, decor n food. It does what it says on tin - serves fast food. Ordered a cappachino n when it arrived was stone cold n tasted like dishwater. Mentioned to staff member but machone was being cleaned so wud had wait about 10 mins so just left it as was in hurry. Staff were quite nice n friendly 👍

ordered 2 burger meal deal and only 1 burger arrived.

My order had missing items i am unhappy with my order i hope i get my refund.

driver was extremely rude would not come to door i explained that i could not come out and he refused to come to door aswel as he was sitting at a random car park for 10 minutes and food is completely cold

Order didn't arrive I'm very annoyed

food i recieved out of my order and drink was cold I am not happy as they haven't given me a refund for this