McDonald's in Solihull

Ordered via the App, no problems at all. Food was brought to my car within minutes, despite a huge queue for the drive-thru.

Would give 0 if possible. Actually rather dissatisfied with this place this evening as I order from her regularly. Food hasn’t arrived it’s 00.35 food was ordered at 11.00PM. Been “preparing order”/“driver at restaurant” for over 45 minutes. Called restaurant at midnight to be told it’s been ready for 10 minutes. To then call again after another 25 minutes to be told it’s been ready for 5. Unable to cancel the order on the app and restaurant can’t cancel on there behalf and there’s no way of contacting just eat.

Last night I reserved the best customer service from the night shift manager and team. Thank you for making my day.

One of the worst McDonald's in Birmingham olton all Asian don't care listening to Asian music very bad customer service

Ordered grilled chicken wrap on 02/05/2025. picked up through drive through. Found women's hair! disgusting. they should train their staff to wear hair net while preparing food.

Absolutely terrible, so many times they have gotten my order wrong and have caused some of my family to not get the food they wanted, it was such a hassle to use my points

So the Olton Hollow McDonalds isn’t great. Make sure to take your time and look through your bags before leaving the drive through, even if you have tons of cars behind you. As mad as it may sound, management at the place will literally lie to you if you come back to ask for any missing items. And for some reason we have kept on going back there for several years, as it’s on the way between kids clubs and our home. Every so often there are some food items missing, like some chips or similar. No big deal. I just leave it. However, today they missed off an entire big Mack meal, a portion of fries and a Fanta. First world problems probably :) the Fanta was missed at the order point - communication was tricky due to limited English or inexperience of staff. And I did miss it on the order screen. The chips and the big Mack meal was a bit different however, as I had paid for these and they were in my receipt. After bringing the order back home we realised that food was missing. My family ate what we had in the bags, but felt it was fair to go back to the ‘restaurant’ - is this what McDonalds is?- to make them aware and ask for money back on missing items on the receipt. We asked one staff member about it, who was really nice and apologetic and let her manager know. The manager was a total different kettle of fish. She told me in no uncertain terms that we had been given the entirely order that we had paid for, and that the manager remembered giving us the meal and it had been double checked at the point of handing us the order. So, in other words, saying I am liar and that I was there to get free food… , I found this somewhat insulting. And surprising. Also, the resentment in the managers face and voice was something I haven’t experienced before. Did she have a bad day? It felt really strange to me. Anyhow, the manager did offer to give me a free big Mack meal.. So there is that, just to make things less embarrassing. Anyhow, not feeling great about the situation or wanting to take ‘freebies’, I left. Didn’t want to spend another second in there. Petty dire experience. Cannot say that I can recommend this place. Go somewhere else guys 👍🏻

Had a uber eats, the best burgers and packaging. Oder was perfect Thank you

Poor service and staff were rude

I ordered my meal and it came with only my drink and ice cream no food and siding get money back

I am not one to typically leave complaints, but the service I received at Olton McDonald's was truly disappointing. I waited for over 40 minutes for my order, during which several other customers expressed frustration about receiving cold or missing food. I checked with the cashier three times, each time being assured that my food was on the way during these encounters staff seem uninterested in helping almost avoiding the front desk. Eventually, I spoke with a manager who was unhelpful and rude she said “I have already done this order’ walked off after rolling her eyes then proceeded to make me wait an additional 10 minutes for my food to be remade. My colleague and I had just completed a 12-hour shift working for the NHS, and during my wait, her food went cold. When we finally received our meals, we discovered there were no sauces (which we had paid for), missing drinks, and no straws. I had to return to the counter multiple times to follow up on these missing items. This experience was extremely frustrating, especially considering the length of the wait and the lack of customer service. I hope this feedback is taken seriously and that improvements are made to avoid such issues in the future.

Customer service rubbish .sarcastic staff .and give short portions on food .u ask for a large fries ...and it comes half full .

Pretty grim ..nobody has a clue food so so . Come again ? Rather go hungry

Ordered through the McDonald's app, didn't get all items ordered (missing an entire meal), offered a refund for missing items but not for the delivery or anything as compensation, can only speak to a robot... Very poor service from a big corporate company. Also don't expect them to answer the phone anytime soon.

Staff either just don't care or are completely incompetent. I believe in giving second chances to places like this as any restaurant can have a bad day/shift but this store is beyond a joke. Food is either missing, cold or just thrown together with zero care or effort. I had a filet where the bottom half was actually stuck to the box but not the fish as it was clearly just thrown in the box. If you order more than one of an item you should always double check as staff seem to struggle counting beyond two and good luck getting any dips without asking multiple times. Consistently the worst mcdonalds is quite the achievement.

Came to McDonald’s for dinner, place was quiet even the drive through was quiet. So we ordered food expecting it to come out reasonably fast like normal, but we waited 20 minutes and that was because staff were talking amongst themselves and not concentrating on work. When we went up to ask where our order was they grabbed it, and the food was cold. When we told the staff it was cold, they gave it us back and said they reheated, then the staff seemed to show attitude afterwards. The food was still cold after the apparent reheat. We normally come here during the day and get lovely service always when it’s busier, but tonight was disappointing to say the least.

Every time I go there for breakfast and even when I order they just cannot get the order right! Ordered double bacon muffin no egg this morning take away, checked the label and it was right on the label got home and it's sausage and not bacon! AGAIN! Same happened to me when I ordered through just eat a few days ago. How hard is it to tell the difference between bacon and sausage seriously?! Never going here again.

This McDonald's is pathetic. Countless time we didn't' receive the dips we paid for. Once we ordered a chicken salad, the chicken was from the day before, all dry and not tasting fresh. When you order a customer burger, often it is not done properly. Today I ordered extra pickle, extra onion and extra mustard cheeseburger, you can see how the extras are on the photos... 1 additional pickle compared to the classic burger. The fries were also missing from the happy meal, though clearly mentioned on the receipt. Unfortunately, it's the closest McD from home, so when ordering online, no other options. The restaurant itself is not great either, but at least if you don't have a correct order, you can complain right away... Kept hoping it wouldn't keep happening, but obviously, though you pay for the convenience of not moving, you are getting less for more money. Better pay for the petrol and time to go there.

Staff must really like chicken select , second time missing in my drive through order.

All changes since they put the large menu boards and the self service in. Yes there's a counter but rarely manned in quieter times. The worst toilet I've ever used. So crammed. If your a large plus person you will have serious difficulties.

Don't know what it is with this McDonalds but its like the workers have never heard of sauce everytime I order They always give me no sauce so why am I paying for sauces not to even get them. This is like the 40th time I ordered from here and they never give sauce like do I want plain chicken all the time? 🤣 worst McDonalds In Birmingham at this rate.

The lady with the curly hair said she is the manager? 🤷🏻‍♀️ she used the toilet and walked out without washing her hands. Straight into the kitchen. Pancakes was Rock hard.

Miserable customer service burger was cold & hard

Quite possibly the slowest McDonalds ever really poor service

Constantly missing items from my online orders staff are not helpful at all, been down there 3 times the past 2 months to get my order corrected just for staff in the back to be looking at the floor not doing anything. laughing and joking about messing up people's orders absolutely disgraceful behaviour in the store. I do not recommend ordering online from here.

Lovely atmosphere! Good people!

No milk shakes, waiting for a delivery, not impressed.

Empty, still took forever to get served, and when I did , I sent it back , as it was left in the bag standing while they finished a delivery order, the hot chocolate was watery tasted horrible, this is the trouble deliveroo is prioritised over counter food , mc Donald's has gone down hill !

Ordered online through McDonald's app and half the items were missing from the delivery. They make it extremely hard to report missing items so that you give up. Please don't use this location for delivery. Looking through other reviews it looks like a common problem which is not being dealt with by management.

SCAM - Ordered on the app to collect, told at the restaurant that they couldn't find the order even though I gave them the number and showed them my phone. Then told not to worry because I wouldn't be charged so I could just order again. Of course, double charged me and I had to go through McDonalds customer service and all sorts of emails and proof to get my money back. DO NOT GO HERE IF YOU DON'T WANT TO BE SCAMMED.

Food and service good and eating area is nice and clean.

We ordered for a delivery normally not too bad but always have to warm the food as always quite cold. The last time we ordered from there we were a childs cheese burger missing so they went without, thought would give them another try, we won't be ordering from there again as this time we had NO cheese burger and NO double cheese burger both of which were for kids so again they went without as no option on just eat to have them replaced and also no dips were sent for the other kids chicken nuggets. Will be trying a different McDonald's if we order again.

You won't get what you order. Foods always missing stuff, I got a double cheeseburger where they forgot everything but the bun and burger and that's usually how it goes every time I go, something is missing.

Wrap was half empty. Had to complain to the manager.

Please check your hot chocolate machine this morning is not working. I come back for change my hot chocolate and still the same at home.

i ordered TWO diet but only ONE came, i ordered a mc chicken sandwich meal NO CHIPS there is this sticky yellow sauce on all the packaging and it came late i would like them to fix this

3rd time now this has happened I’ve been short changed on my order, this time missing a Big Mac, last time I’m going to this McDonald, live a few miles away so can’t be bothered to go back Frustrated 😣

Placed an order via McDonald's app late on Sunday night having just back from holiday. The order was placed at the Warwick Road store. 2 double cheeseburgers were completely missed off my order. Obviously a picking error. Yet to get a reply from Uber or McDonald's some 36 hours later.... Really disappointing. I would expect more care to be taken on delivered orders... Suspect staff were more interested in going home than servicing orders correctly.

Previously very good now poor food long wait and terrible service

I have bad experience with them

I am fed up of ordering from you, you literally NEVER get the order right! Who checks the bags before they go out for delivery! Not good enough, yet again we’ve received our order and are missing a burger, we got a refund but what good is that when we’ve payed delivery charges!!

Place order on the kiosk had to wait like ages then get my order checked in the car some items missing went back first denied it then replaced the missing items very bad service.

Very good quality of service and excellent staff Very quick service

We visited the shop on October 20 morning, the shop was not busy. We could easily find a table and sit down. Food and drink were good. Thank you. What could be better is : the cleanliness of the tables.

Order was wrong, missing a Mcplant.

One of the slowest drive thru's I've ever been to (maybe they were short staffed) and orders were all mixed up! I ended up with something I hadn't ordered (a chicken burger which wasn't nice at all). I'll think twice before going here again...

Unless your a user driver go elsewhere. Service is terrible. 20 minute wait for a hash brown. Food cold.

Wasted my whole break waiting for food then when asked how long no one had idea when it would be ready the lady on the till made numerous mistakes and over charged me never coming here again

A new review: ordered on uber again - food was cold and soggy? And I ordered sauce and nothing came why charge me extra for sauce and then not give it me

Mcdonald’s app doesn’t work at 6am in the morning…

Unfortunately by the time the food got to me, it was cold. I have been to this place a few times, normally the order is wrong.

Okay normal like the rest good customer service

Online order arrived 50 minutes after I placed order. All drinks are missing , all sauce missing as well. No way to report missing item or anything basically. Avoid using there app to place any order if you can.

This McDonalds is the worst I’ve ever had the displeasure of using. Either the orders are wrong, missing items or the food is stone cold. Drivers are rude, arrogant and very unpleasant. I’ll never use this restaurant again.

Incompetent staff. Avoid like the plague, food was that cold it could have just come straight out of a fridge. Milkshakes defrosted and the staff outright lied over the phone when I asked them if it was going to be fresh after a 45 minute wait. Baffled by the thought that working at McDonald's could be this difficult to just send minimum warm and correct food out the door. Fast-food from over an hour ago should be the slogan.

Great staff and service rude customers

A nice and clean mcdonalds. Go with the kids sometimes and friends. It's mostly busy.

Staff are lovely. Customers are racist. I feel sorry for the staff. Some of the Customers have a very bad attitude.

McDelivery. Every single time, they screw up. Items missing. Never answer phone.

Great to see McDonald's supporting the RNIB, although my burger was clearly not constructed by somebody with vision, it was heart warming to think my money was going to a good cause.

Honestly how hard is it to get an order right.. even the simplest thing they've messed up.. unreal place

It good very good sitting area nice but clean was not best

Food was fine. Order had missing items.

Very slow service. Drive thru, queue jumping 😞

Went in and found a large lady at counter picking her nose and appeared to eat it. And also passing wind that caused a bad smell. I walked straight out. Unbelievable

Don't use this place if wanting to pay with cash. Waited 10 minutes and no one bothered to deal with me. Only dealing with people that paid by card. Disgrace. Cash is still legal tender in the uk

Food is good, and they are fast

food ok the problem is there is somthing missising everytime and i mean everytime.and you wait a long time not realy fast food.also icecream and milkshake machine always broke at busy times

As always service was quick and with a smile

This place is quite possibly the worst place you could ever have food from. The staff are that incompetent that they cannot even manage to read a screen with an order on and follow it. My order was missing two fries, a large coke and the sauces my kids asked for. What food I did receive was then cold. You try to call the store, they just ignore the phone. When people pay hard earned money for something, they should receive what they pay for. May aswell just run past the drive thru and throw £30 in the window and leave. Absolutely disgrace of establishment and embarrassment to the food industry.

They don’t listen to no one good comes cold sometimes and people how work there not good

Ordered on Just eat and yet again mistakes have been made, this happens time and time again, no chips were delivered with order this time, tried ringing and not answering the phone believe me this isn't the 1st, 2nd or even 3rd time this has happened. Really frustrating not using this branch again they extremely unreliable.

lots better than previous visits

They make the same food as all McDonald's nothing special. However they can never get my order wrong even if I get it delivered or go in they somehow mess it up. They've even given me someone else's order before.

Constant mistakes, if they don’t forget the sauce they forget the fries. If they don’t forget the fries they forget the sauce. If they don’t forget the food they forget their manners. Horrible customer service, no one is answering the phones. They will take your money and not give you what you pay for and then ghost you. It’s not good enough, the place needs to be shut down

Helpful and friendly staff clean and tidy

Ordered from just eat. I ordered 2 cokes with my meal and they give me oasis😂. I also ordered an extra cheese slice to be on my burger they couldn’t even do that. What a joke. The staff clearly can’t handle the pressure of working in the fast food industry making continuous mistakes.

I ordered off of Uber eats, the order was quite a big order, 2 of the new burger meals, the chicken box 2 drinks and 2 mcflurries, the driver came and gave me one bag with just the drinks, absolutely no food, the driver recommended me call the shop to try see if the food was there so he could go back, I ended up calling on repeat 7 times with someone answering one time and they put the phone down on me instantly. Only got half of my money back and I don’t know what I paid for. Never ordering McDonald’s again and never using Uber eats again either, absolutely terrible service. This isn’t the first time they’ve done this too this is the 3rd time I have received anything but my food that I ordered. How can you be a food spot and forget to send the food?? Never again

Wrap of the day never disappoints..

The service was excellent at the restaurant. Quick and accurate 👌.

Lovely service Went for a breakfast even though I prefer the other menu Still left satisfied 🙂 Needed extra sugar an friendly man didn’t hesitate to run behind the counter an grab it for me thank you

How can I review a Mcd's when it's closed..at 9-55pm

They got the order wrong and the milkshake was warm. 🤮

I asked for a plain cheeseburger, no sauce or pickles only to find it had all of the above on it (couldn't eat it). I asked for fries, no fries in the bag. The banana milkshake I ordered was vanilla. What a total waste of money!

Extremely bad service, although online it says McDonald’s are open they do not mention that it is drive through only. I went in to ask if they were still taking orders and the staff said only drive thru. Staff were also extremely rude. When I tried ordering for drive thru I came back to ask if I could collect it but they would not allow me to pick up my order even though I had already paid for it. At the sight of me the manager said “why are you back again” in such a rude tone. Will not be returning to this McDonald’s again. Poor service and quality and rude to customers. Staff needs to undergo some customer service training.

The food was amazing and hot when brought over

Regularly they have no milkshakes.

This is the second time i am getting a caramel frappe with so much ice in it. Its all literally ice. DO BETTER MCDONALDS OLTON!!

Great service on the drive through. Much better than other.

It's McDonald's. Who really needs a review?

Today I have had a take away of 2 BBQ wraps. The food has been appeared very cold. This shop doesn't follow the food serving temperature at all. We are staying just below half miles away from this shop. Not happy. We are usually a regular customer in that shop but from hereafter not. Not recommended at all. Just 1 star

Ordered 4 fillet meals. Fillets were cold and chips were cold and dried out. Called several times and no one answers the phone

I can not review the burgers because it was not delivered. The rest of the order was but not the burger. Customer Services closes at 7 pm, and the restaurant does not answer their phone. I called delivered to see what they could do, they did not offer to go back and retrieve the lost burger but offered a refund. Great when you're very hungry and people around you are eating their Mcdonalds. I accepted a full refund, which I reeive in up to 15 days, do they refund interest?

Imcorrectbopeningbtimes - justbwalked here in the rain and closer two hours esrly

Was quiet when I visited so that’s probably why the fries were not fresh and very very dry! So were the 3 mcplant burgers I bought, buns were stale and again not fresh. This place is so inconsistent, sometimes the food is good and others bad, it’s pretty much 50/50, but I’m not taking the chance anymore, been let down too many times

Food is McDonald's say no more. Service depends on who you get, The two guys taking payment are great as are the two Asian sisters...the others are really ignorant, don't say a word to you (just hello, thank you and good bye as basic interaction would be the least to expect). Some don't even face you and pass the food behind them to you...damn right rude Oh I nearly forgot.... countless times my order has been wrong. If they were paid on performance, most of them would be on 20p per hour

Another mcdonaldz selling cold undercooked food

It's an airport McDonald's....always welcome

As a customer going into to this restaurant have to wait ages to be served far to busy dealing with delivery drivers and drive thru and found on 2 occasions staff swearing even manger on duty to the point walked out needs improvement

Staff are mostly ok. The fries are always old and cold. Glad to boycott