McDonald's in Solihull

Has anyone ever received hot food from this place? Everything is always stone cold. They need to either find a better way of keeping things warm or just go back to cooking things fresh. And why do they always close the seating area at dinner time? It's a very poor use of space in the main room. At least put some standing tables or something so people can actually eat their food.

Food is always slow coming out, they have gotten my order wrong multiple times. I know avoid going to this location now.

I come here most days before or during breaks at college. My friends and i pride ourselves on being good customers - not making a mess, clearing up after ourselves and not being loud. Usually, we have a generally positive experience but today was completely the opposite. My friends and i were sat for around 5 minutes and hadn’t yet ordered. We had a rude staff member come up to us and bluntly ask if we had ordered and then proceeded to tell us that if we didn’t order we would be kicked out. Just because i haven’t ordered yet doesn’t mean i won’t?? I understand their perspective as some people may not order food and just sit here. However, the restaurant has minimum 15 tables free so we aren’t taking up seats that another customer may want to use. After, i could overhear the same staff member talking about me and my friend from across the restaurant. Finally, as i had ordered a drink to the table, they refused to bring it over and told me to get it myself. I wouldn’t have an issue with this if i hadn’t ordered it as table service or if there was a notice saying that they don’t take drinks to tables. As a hospitality worker, i understand their perspective as it is just a drink. However, the way that they dealt with this whole situation is thoroughly disappointing. I am upset with this experience and it will reflect poorly on whether i choose this restaurant again to eat at.

MATTHEW JONES - gerente de turno era tan educado y encantador incluso cuando se trata con clientes DIFÍCILES... TAN TAN SOSO TAN AMABLE.

It's a McDonald's not much can really be said

Went to get a simple bite to eat , lovely new girl had to serve us , we wanted to custom order a fillet o fish to a double patty which I have done plenty of times in other restaurants and was told I couldn’t as they have to charge us for it … duh I know that , but they refused point blank saying they couldn’t do it , so we left without anything! Bad service and attitude apart from the young lady who did try and help ….and yes we went to another McDonald’s who gave us exactly what we asked for as you can see from the pictures below .

To crowded, lots of teenagers just standing around ,not like other McDonald's I've been to ,downmarket

The food served here was the best, hottest and freshest tasting I've had at a McDonald's. The service was great, too. Lots of seating available and nice big, bright windows. My only gripe is with the self-service kiosk. It wouldn't accept my login code easily and I had to type it in after attempting a few times to scan it... It then didn't have paper to print my receipt, so I had to go to the till to get it. On this occasion, it would have been quicker for me to have ordered at the till. My food then arrived at my table before I got there...

They forgot to put an £8 McCrispy burger in my bag, I only realised after leaving. Will not be returning.

Went for breakfast got 2 mac muffins i had sausage partner had bacon .sausage was so greasy egg rubbery. So gressy couldn't eat it bloody horrible going subway next time .come on mac Donald's make a effort

The service was fine a pretty girl who gave me my food made me think should i strave myself to be pretty 😒 the fries was cold it was okay and the was clean and tidy and saw the people behind staff both talking when I saw customers waiting for their food

Overall food was decent but the security guard told us to get out when we ordered and were still eating please be fired

Been going to this McDonald's since I was a kid. Atmosphere has changed to just being plain. Often antisocial behaviour happen

The App failed again. I went to the shop to order 4 items (meals), once home I opened the bag to find 1 item missing and 2 meals had freezing cold chips.

Not usually a McDonald's customer but took two grandchildren there for a treat. Got there early so still serving breakfast menu. Staff member, Muslim lady, really made us welcome providing flags and crayons for the grandchildren.She also brought our food to the table even though we hadn't requested table service. Lovely and helpful experience and the boys enjoyed their meal. Thanks again for the excellent service.

Dirty tables Slow staff More interested in deliveries

Very busy. Was waiting a bit for order. Lot of children in as end of school. Again children making mess but staff cleaning up. Lots of room.

The place is always clean. The best thing I would like to point out is : the security staff is observant and vigilant. This is not my first time to see them stop some teens vaping inside / making much noise not buying any food but just occupying tables and smoke. Well done and please keep it up. no photo sorry

We waited 25 minutes to pay for a single medium meal and extra medium fries we asked for help and the server said that he would get someone so we waited for another worker to let us pay but nobody came so we asked a manager I believe and the one that kept walking away was the one that meant to serve us when he said he asked somebody else and then the manager told us it was the kid we asked originally that was meant to take our money to pay for our meal, and the service was ridiculous 25 minutes!

Me and my partner came in here and the tables were disgusting and nobody was there to clean them they have closed the other side of the restaurant for what? Clean your tables the staff are awful in here

Full of young chavvy kids. Unsure if they were short staffed but the restaurant was full of people waiting for their food. No clear sense of urgency in the kitchen. The only saving grace was the lovely cleaner with pink hair

I really enjoyed the service from the very friendly staff. I would definitely recommend this place to everyone. Be careful as the floor can get slippery .

I had a terrible experience at this McDonald’s location today. I placed my order and waited for 35-40 minutes, only to watch customers who ordered after me get their food first. Despite bringing this to the staff’s attention, they finally served my order—but the food was cold. When I politely pointed this out to an employee, they were dismissive and unhelpful. When I asked to speak to the manager, their response was even worse. The manager simply said, “I don’t know anything,” showing a complete lack of accountability or willingness to resolve the issue. This level of poor service is unacceptable, especially for a fast-food restaurant. Long wait times, cold food, and unresponsive staff reflect badly on the company. I hope McDonald’s takes immediate action to improve the quality of service at this location.

Worst experience ever had in McDonalds , staff is too slow , ignoring customers, waited for my food more than half an hour, they lost the receipt, even when the food came it was totally cold, very irresponsible staff. Should improve everything literally. Even all the tables and floor was mess.

Complete shambles. No one taking charge. Staff look unsure about what to do. Ticket system not working. Just horrendous. Burger over cooked. Customers annoyed. Whoever owns this franchise is not in control.

Really unprofessional staff serving. One was ignoring customers and on her phone. Several of the servers then had a conversation about an HR issue right in front of customers, including slagging off the company.

No fries delivered with the double burger for 2 meal. Not drivers fault, McDonald’s staff’s fault.

90% of the restaurant was closed up at 645pm when it didn’t shut until 8pm. Had to sit on kiddy stool with some random people.

Dont go if you need a toilet never has any loo roll and staff are awfully rude mate my pregnant sister wait 10 minutes for a toll of toilet roll

It never arrived! Your app just says it has after 3 hours wait. The app has no bearing on reality - the restaurant hasn’t been preparing it for 3 hours & neither has the courier been waiting. I’m only disappointed I couldn’t score 0. Please refund my payment & be assured I won’t be using Just Eat ever again.

order not fulfilled again. ordered large banana milkshake, got chocolate. ordered 2 diet cokes git 2 full fat. no barbeque sauce with one meal. completely useless.

Missed items, asked driver to take back to McDonald’s to rectify and he refused, wouldn’t even ring just eat and see what he’s supposed to do. So no meals for my children and driver wouldn’t do anything

it was all freezing cold my children are poorly and got them a treat to cheer them up and ended up not eating it as it was freezing

Once again they messed up the order.

Waiting for food for 25 minutes . Need more staff as there’s not enough workers food came out wrong after waiting 25 minutes this is very upsetting as this is a fast food restaurant

order not received full refund received driver number noted

The order is not correct. Milkshake sent instead of coke. No sauces. Food was all cold. Very substandard I’m afraid.

Food always missing and cold, only really happens with McDonalds and don’t get compensation or money back even with missing items

One pack of happy meal nuggets missing and one extra 6 pack of nuggets also missing

Brilliant service from bianca full of life and so bubbly made the service much more fulfilling

Unfortunately food was cold had to reheat

.food wasn't cooked enough .employees were very rude .too warm in restaurant Overall not the best place to grab food to go... WOULD NOT RECCOMEND

fries not large portion, no straw for milkshake, time kept changing from 0630 delivery, finally turning up at 0712. This is why there should not be a service charge levied to the final price. There is no respect from this food chain.

disgraceful the food was room temperature

He estado en esta sucursal varias veces cuando visito Solihull, ya que a nuestros hijos les gusta comprar un McDonald's. Sin embargo, no puedo enfatizar lo malo que es el servicio al cliente. El tiempo de espera, incluso durante períodos de tranquilidad, es de 15 minutos o más. Sólo tenemos un pequeño pedido. El personal detrás del mostrador no tiene habilidades de las personas y actúan como si fueran ajenos a tener clientes esperando en la tienda, lo que parece muy grosero. Los pobres conductores de Uber se ven frustrados esperando recibir las órdenes también. Una chica detrás del mostrador es particularmente ruidosa con sus conversaciones personales y claramente busca atención. Necesita hablar menos y trabajar más. Es una experiencia muy desagradable.

Abysmal from just eat waited 3 hours for food to come and delivery driver delivered wrong order and we got a £5 credit to our account for a £16 order, disgrace where is the full refund

Food was cold chips and they sent r vanilla milkshakes instead of 2 strawberry and 2 vanilla milkshakes not happy with this order

only half my order was delivered

Hi , I m complaining and speaking to the management level. We r delivery drivers and Solihull High Street branch staff is getting worse day by day. Specially they are taking driver as a personal issue. I was waiting for my order for almost 30 minutes, they still have made and if we ask about it they became so rude. Today they refuse to give me order because she said she don't like me. I can write more but please slove this issue because these shift managers which r mostly kids, getting worse

Ordered and paid at 8.08am and delivered at 10.02am. Food was cold and not worth the wait

we ordered lots of chicken nuggets no sauces very dry not happy.

There is one staff name Tyra ...Her service is very bad...

Food is great but please remember barbecue sauce

No straw for the milkshake and no drink delivered with the happy meal 😬 this is basic service not asking for anything special !!!!

Not good under staffed had to wait ages for some one to serve us .wasjust getting something quick to eat before work waited about 15 /20 mins for food had to take most of it with to work didn't get chance to eat as would have been late for work pple serve before me with a higher number need more staff and I swear fellit of fish getting smaller

The order shows as delivered but nobody contacted me and it was not left at reception. Total joke!!

Drink straw was missing which ruined all the joy of the meal. Also, burger didn’t have proper lettuce and other dressing. Disappointing. Plus delivery driver was very bad. kept on talking to me for half an hour to find my flat. he couldn’t find my flat . didn’t even drop on my fist door. i had to get out of building in rain and kept on waiting for him while trying to guide to reach me. he didn’t listen my instructions at all and kept on wasting my time on phone while making me wait in rain.

In my order my dips were not delivered and certain parts of food which were specified not to be in burgers were there

Useless. Waited over an hour and twenty minutes. The app said courier at restaurant for over an hour. Two and half hours later said delivered. Phones restaurant and they said it was on way. Clearly not.

we have not received the order

All food was cold and stale, fries were like rubber, and all burgers were like they have been left out all day

The food is expensive and does not taste that good. Has a range of hot and cold food and drinks. Staff are swept off their feet

Poner orden en espera 15 minutos tenía todo alrededor del lugar es un desastre total nadie lo limpió mesas llenas de clientes personal de basura se ven miserables el guardia de seguridad se ve enojado entonces la comida viene todo solo patatas fritas calientes frías para calentarse luego comienzan a poner conos alrededor de la mesa para que pueda sentarse el otro restaurante Hal cerrado parecía una propina si me das comidas gratis de por vida allí no iría Estoy sorprendido este lugar necesita boba limpia o cerrarlo antes de que alguien muera de intoxicación alimentaria

Missing parts in my order..... Burgers without fries

i ordered at 3pm and the food arrived luke warm at 3:30, my order is also incomplete as the 6 nuggets were not included

Food was soaked by drink spillage got refund

Received cold fries cold burgers and half a bun

Fast delivery of hot food by very pleasant driver

Staff to busy talking and food rank

Absolutamente terrible servicio, pidió 9 hachís morenos, incluyendo algunos que vienen con comida no recibió uno y tampoco recibió el rollo de desayuno o ninguna pajita para las bebidas y McDonald’s les gusta culpar a los conductores de Uber eat. Gastó 40 libras para una salchicha y huevo McMuffin y un envoltorio de desayuno con 3 bebidas asquerosas.

Got drinks and ice cream order wrong

Really bad. Just waited 15minutes for a chicken big mac. Too many orders for too few staff. It arrived with nothing but chicken and lettuce on it. I'd have complained to the manager if I'd not wasted so much time stood waiting. Terrible. Go to KFC

food was missing and what did come was cold

Completely missed off part of my order. Unimpressed

Food cold on arrival and 30 mins late on requested time

You left a whole meal off this order and we was very disappointed. My wife and I had to make other food so we wasn’t hungry. Can you offer a refund?

this is the second time missing dips for the x9 nuggets!

Shocking! Items missing, cold, and wrong flavour milkshake sent.

Missing half our order, delivery was quick!

Ordered a triple cheeseburger PLAIN. So why does it come with onions on this isn’t the first time happened at least 4 times and it is always onions how hard is it to just put the pattys and the cheese on nothing else!!!

My food hasn’t arrived and it’s said it’s been delivered

Food missing, drinks spilled and very cold

Mould on food burnt food standards have fallen very badly long wait for food

It was great but I paid for an extra hash brown that wasn't included :(

Food was warm and delivered at a reasonable pace for the small number of orders however At roughly 10 to 2 this afternoon a woman making drinks was swearing and having very inappropriate conversations with colleagues and telling someone they should get anorexia. As a fast food company and host to a lot of children for food, this simply is not acceptable when you have young children around you who could quite easily repeat what this woman was saying.

not all the order was there missing a meal for my child

Order was cold and item missing

The wrong food arrived. How difficult can it be. It wasn’t one thing. It was multiple things. The food arrived cold. Just rubbish

Food cold can't eat it straight in the bin

Boycott McDonald's. They provided free food to occupying forces of a little nation in middle east who un-alived tens of thousands of children and their families. Photos all over Internet as evidence. Smiling face Ronald M'Donald is as evil as they come. What awful upper management who allowed this. Fried Food is unhealthy. Their marketing guys just added an 'S' in between the phrase 'Fat Food'

it didn't even get delivered, this place is joke

Do they have training on customer services nowadays? As a general observation, staff don't look happy. As you go into the store, they don't look like they are ready to serve. Very recently, one of my parents asked for some extra milk for his coffee, he waited and had no attention from the staff. This ended up with some very unpleasant responses from the store manager. We have made a complaint before for a similar event, they said they are confident we will notice a change next time. But sadly the recent services we had are pretty much the same. Look for another McDonald's if you can. You will get better experience at the Greggs opposite to this McDonald's.

Fast delivery of fresh hot food.

Wrong order , gave me a banana milkshake

The food was COLD, Chip Boxes were only half filled, none of the requested sauces were del8ver3d, very dissapointing . Please refund thank you . Jill.

Food arrived late over 120 they had left food standing for over an hour and sent it which is against food hygiene standards the place needs to be shut down. The staff were disrespectful I want a full refund. McFlurry was like water and the food I wouldn’t even give to my animals

Sent me no food with my £20 order and a half spilt coke that I didn’t order

Chips hard cold and stale, happy meal nuggets looked like they'd been cooked again. Cheese burger was nice with extra pickles but was cold. All food was cold. Delivery driver nice

I was waiting for the order 2 hours. Horrible service, unacceptable

forgot the maple syrup to my pancakes