Based on 1.404 opinions finded in 3 websites
Based on 1.404 opinions finded in 3 websites
Opinions
Really unprofessional staff serving. One was ignoring customers and on her phone. Several of the servers then had a conversation about an HR issue right in front of customers, including slagging off the company.
Joanna P . 2024-10-11
MORE AT Google
No fries delivered with the double burger for 2 meal. Not drivers fault, McDonald’s staff’s fault.
Olivia . 2024-10-05
MORE AT Just Eat
90% of the restaurant was closed up at 645pm when it didn’t shut until 8pm. Had to sit on kiddy stool with some random people.
Simon A . 2024-10-02
MORE AT Google
Dont go if you need a toilet never has any loo roll and staff are awfully rude mate my pregnant sister wait 10 minutes for a toll of toilet roll
Chloe Knight . 2024-09-29
MORE AT Google
It never arrived! Your app just says it has after 3 hours wait. The app has no bearing on reality - the restaurant hasn’t been preparing it for 3 hours & neither has the courier been waiting. I’m only disappointed I couldn’t score 0. Please refund my payment & be assured I won’t be using Just Eat ever again.
Ilona . 2024-09-27
MORE AT Just Eat
Missed items, asked driver to take back to McDonald’s to rectify and he refused, wouldn’t even ring just eat and see what he’s supposed to do. So no meals for my children and driver wouldn’t do anything
Rachel . 2024-09-22
MORE AT Just Eat
order not fulfilled again. ordered large banana milkshake, got chocolate. ordered 2 diet cokes git 2 full fat. no barbeque sauce with one meal. completely useless.
Glenn . 2024-09-22
MORE AT Just Eat
it was all freezing cold my children are poorly and got them a treat to cheer them up and ended up not eating it as it was freezing
Courtney . 2024-09-18
MORE AT Just Eat
Once again they messed up the order.
Ref . 2024-09-15
MORE AT Just Eat
Waiting for food for 25 minutes . Need more staff as there’s not enough workers food came out wrong after waiting 25 minutes this is very upsetting as this is a fast food restaurant
Dylan Roberts . 2024-09-12
MORE AT Google
order not received full refund received driver number noted
Bernadette . 2024-09-10
MORE AT Just Eat
The order is not correct. Milkshake sent instead of coke. No sauces. Food was all cold. Very substandard I’m afraid.
Peter . 2024-09-07
MORE AT Just Eat
Food always missing and cold, only really happens with McDonalds and don’t get compensation or money back even with missing items
Palmer . 2024-09-03
MORE AT Just Eat
One pack of happy meal nuggets missing and one extra 6 pack of nuggets also missing
Ref . 2024-09-01
MORE AT Just Eat
Brilliant service from bianca full of life and so bubbly made the service much more fulfilling
Dark Viprin . 2024-08-31
MORE AT Google
Unfortunately food was cold had to reheat
Rose . 2024-08-31
MORE AT Just Eat
.food wasn't cooked enough .employees were very rude .too warm in restaurant Overall not the best place to grab food to go... WOULD NOT RECCOMEND
Rosie Hayes . 2024-08-27
MORE AT Google
fries not large portion, no straw for milkshake, time kept changing from 0630 delivery, finally turning up at 0712. This is why there should not be a service charge levied to the final price. There is no respect from this food chain.
Glenn . 2024-08-25
MORE AT Just Eat
disgraceful the food was room temperature
Luke . 2024-08-24
MORE AT Just Eat
Been into this branch a number of times when visiting Solihull as our children like to get a McDonald's. However, I can't stress enough how bad the customer service is. The waiting time, even during quiet periods, is 15 minutes plus. We only have a small order. The staff behind the counter have no people skills and act like they are oblivious to having any customers waiting in the store which comes across as very rude. The poor Uber Drivers look frustrated waiting to take the orders as well. One girl behind the counter is particularly loud with her personal conversations and quite clearly looks for attention. She needs to do less talking and do more work. Its an all round very unpleasant experience.
Helen N . 2024-08-24
MORE AT TripAdvisor
Abysmal from just eat waited 3 hours for food to come and delivery driver delivered wrong order and we got a £5 credit to our account for a £16 order, disgrace where is the full refund
Mary . 2024-08-15
MORE AT Just Eat
Food was cold chips and they sent r vanilla milkshakes instead of 2 strawberry and 2 vanilla milkshakes not happy with this order
Sophie . 2024-08-15
MORE AT Just Eat
only half my order was delivered
Theresa . 2024-08-11
MORE AT Just Eat
Hi , I m complaining and speaking to the management level. We r delivery drivers and Solihull High Street branch staff is getting worse day by day. Specially they are taking driver as a personal issue. I was waiting for my order for almost 30 minutes, they still have made and if we ask about it they became so rude. Today they refuse to give me order because she said she don't like me. I can write more but please slove this issue because these shift managers which r mostly kids, getting worse
waheed shah . 2024-08-04
MORE AT Google
Ordered and paid at 8.08am and delivered at 10.02am. Food was cold and not worth the wait
Jade . 2024-08-03
MORE AT Just Eat
we ordered lots of chicken nuggets no sauces very dry not happy.
Sonya . 2024-08-02
MORE AT Just Eat
There is one staff name Tyra ...Her service is very bad...
Murad Ahmed . 2024-07-29
MORE AT Google
Food is great but please remember barbecue sauce
Seb . 2024-07-23
MORE AT Just Eat
No straw for the milkshake and no drink delivered with the happy meal 😬 this is basic service not asking for anything special !!!!
Chris . 2024-07-12
MORE AT Just Eat
Not good under staffed had to wait ages for some one to serve us .wasjust getting something quick to eat before work waited about 15 /20 mins for food had to take most of it with to work didn't get chance to eat as would have been late for work pple serve before me with a higher number need more staff and I swear fellit of fish getting smaller
Sharon Bowen . 2024-07-11
MORE AT Google
The order shows as delivered but nobody contacted me and it was not left at reception. Total joke!!
Vlad . 2024-07-09
MORE AT Just Eat
Drink straw was missing which ruined all the joy of the meal. Also, burger didn’t have proper lettuce and other dressing. Disappointing. Plus delivery driver was very bad. kept on talking to me for half an hour to find my flat. he couldn’t find my flat . didn’t even drop on my fist door. i had to get out of building in rain and kept on waiting for him while trying to guide to reach me. he didn’t listen my instructions at all and kept on wasting my time on phone while making me wait in rain.
Saima . 2024-07-08
MORE AT Just Eat
In my order my dips were not delivered and certain parts of food which were specified not to be in burgers were there
Louis . 2024-07-06
MORE AT Just Eat
Useless. Waited over an hour and twenty minutes. The app said courier at restaurant for over an hour. Two and half hours later said delivered. Phones restaurant and they said it was on way. Clearly not.
Steven . 2024-06-29
MORE AT Just Eat
we have not received the order
Meena . 2024-06-28
MORE AT Just Eat
The food is expensive and does not taste that good. Has a range of hot and cold food and drinks. Staff are swept off their feet
Flower Violet . 2024-06-16
MORE AT Google
All food was cold and stale, fries were like rubber, and all burgers were like they have been left out all day
ella . 2024-06-16
MORE AT Just Eat
Put order in waiting 15 mins had all around the place is a total mess nobody cleaned it tables full of customers trash staff look miserable the security guard looks pissed off then the food come all just warm chips cold to warm then they start to put cones around the table so u can sit down the other Hal restaurant closed looked like a tip if u give me free meals for life there I would not go I’m shocked this place need goof clean or close it down before someone dies of food poisoning
mr jerry j . 2024-06-16
MORE AT TripAdvisor
Missing parts in my order..... Burgers without fries
Jakub . 2024-06-15
MORE AT Just Eat
i ordered at 3pm and the food arrived luke warm at 3:30, my order is also incomplete as the 6 nuggets were not included
Lauren . 2024-06-14
MORE AT Just Eat
Food was soaked by drink spillage got refund
Jennifer . 2024-06-14
MORE AT Just Eat
Received cold fries cold burgers and half a bun
Carrie . 2024-06-09
MORE AT Just Eat
Fast delivery of hot food by very pleasant driver
TONY . 2024-06-09
MORE AT Just Eat
Staff to busy talking and food rank
Liam Williams . 2024-06-04
MORE AT Google
Absolutely terrible service, ordered 9 hash browns including some that come with meal didn’t receive one and also didn’t receive breakfast roll or no straws for drinks and McDonald’s like to blame things on Uber eat drivers. Spent £40 for a sausage and egg McMuffin and a breakfast wrap with 3 drinks disgusting.
Blu B . 2024-05-30
MORE AT TripAdvisor
Got drinks and ice cream order wrong
Joyce . 2024-05-23
MORE AT Just Eat
Really bad. Just waited 15minutes for a chicken big mac. Too many orders for too few staff. It arrived with nothing but chicken and lettuce on it. I'd have complained to the manager if I'd not wasted so much time stood waiting. Terrible. Go to KFC
Steve Kirkby . 2024-05-23
MORE AT Google
Cheapest restaurant in Solihull.
Christopher Frances . 2024-05-15
MORE AT Google
food was missing and what did come was cold
Kelly . 2024-05-09
MORE AT Just Eat
Completely missed off part of my order. Unimpressed
chris . 2024-04-21
MORE AT Just Eat
Food cold on arrival and 30 mins late on requested time
Richard . 2024-04-11
MORE AT Just Eat
You left a whole meal off this order and we was very disappointed. My wife and I had to make other food so we wasn’t hungry. Can you offer a refund?
Bobby . 2024-04-10
MORE AT Just Eat
this is the second time missing dips for the x9 nuggets!
Fox . 2024-04-07
MORE AT Just Eat
Shocking! Items missing, cold, and wrong flavour milkshake sent.
Steve . 2024-04-04
MORE AT Just Eat
Missing half our order, delivery was quick!
Amelia . 2024-03-30
MORE AT Just Eat
Ordered a triple cheeseburger PLAIN. So why does it come with onions on this isn’t the first time happened at least 4 times and it is always onions how hard is it to just put the pattys and the cheese on nothing else!!!
Charlie Stevens . 2024-03-29
MORE AT Google
My food hasn’t arrived and it’s said it’s been delivered
Patricia . 2024-03-28
MORE AT Just Eat
Food missing, drinks spilled and very cold
Palmer . 2024-03-23
MORE AT Just Eat
Mould on food burnt food standards have fallen very badly long wait for food
TheHuntfamilyuk . 2024-03-14
MORE AT Google
Food was warm and delivered at a reasonable pace for the small number of orders however At roughly 10 to 2 this afternoon a woman making drinks was swearing and having very inappropriate conversations with colleagues and telling someone they should get anorexia. As a fast food company and host to a lot of children for food, this simply is not acceptable when you have young children around you who could quite easily repeat what this woman was saying.
Brandon Shipley . 2024-03-10
MORE AT Google
It was great but I paid for an extra hash brown that wasn't included :(
Jennifer . 2024-03-10
MORE AT Just Eat
not all the order was there missing a meal for my child
tom . 2024-03-09
MORE AT Just Eat
Order was cold and item missing
David . 2024-03-09
MORE AT Just Eat
The wrong food arrived. How difficult can it be. It wasn’t one thing. It was multiple things. The food arrived cold. Just rubbish
Michael . 2024-03-09
MORE AT Just Eat
Food cold can't eat it straight in the bin
Shaneela . 2024-03-07
MORE AT Just Eat
Boycott McDonald's. They provided free food to occupying forces of a little nation in middle east who un-alived tens of thousands of children and their families. Photos all over Internet as evidence. Smiling face Ronald M'Donald is as evil as they come. What awful upper management who allowed this. Fried Food is unhealthy. Their marketing guys just added an 'S' in between the phrase 'Fat Food'
Uamr (Josh) . 2024-02-25
MORE AT Google
it didn't even get delivered, this place is joke
Kerry . 2024-02-25
MORE AT Just Eat
Do they have training on customer services nowadays? As a general observation, staff don't look happy. As you go into the store, they don't look like they are ready to serve. Very recently, one of my parents asked for some extra milk for his coffee, he waited and had no attention from the staff. This ended up with some very unpleasant responses from the store manager. We have made a complaint before for a similar event, they said they are confident we will notice a change next time. But sadly the recent services we had are pretty much the same. Look for another McDonald's if you can. You will get better experience at the Greggs opposite to this McDonald's.
Jason N . 2024-02-21
MORE AT Google
Fast delivery of fresh hot food.
TONY . 2024-02-18
MORE AT Just Eat
Wrong order , gave me a banana milkshake
Theo . 2024-02-18
MORE AT Just Eat
The food was COLD, Chip Boxes were only half filled, none of the requested sauces were del8ver3d, very dissapointing . Please refund thank you . Jill.
Jill . 2024-02-16
MORE AT Just Eat
Food arrived late over 120 they had left food standing for over an hour and sent it which is against food hygiene standards the place needs to be shut down. The staff were disrespectful I want a full refund. McFlurry was like water and the food I wouldn’t even give to my animals
Kirsty . 2024-02-14
MORE AT Just Eat
Sent me no food with my £20 order and a half spilt coke that I didn’t order
Cameron . 2024-02-12
MORE AT Just Eat
Chips hard cold and stale, happy meal nuggets looked like they'd been cooked again. Cheese burger was nice with extra pickles but was cold. All food was cold. Delivery driver nice
Ell . 2024-02-11
MORE AT Just Eat
I was waiting for the order 2 hours. Horrible service, unacceptable
Anastasiia . 2024-02-10
MORE AT Just Eat
forgot the maple syrup to my pancakes
Imogen . 2024-02-08
MORE AT Just Eat
Spend about 5 pound on sauce for it never to be delivered!!!!
Zara-jade . 2024-02-05
MORE AT Just Eat
Speedy delivery of hot fresh food.
TONY . 2024-02-04
MORE AT Just Eat
Was freezing and tastes rubbish
Lisa . 2024-01-28
MORE AT Just Eat
Very helpful kind staff. I spilled a bit of drink the the lady said don't worry I will do it. When we finished eating I took our tray to rubbish and same assistant thanked me !
Tess Schofield . 2024-01-24
MORE AT Google
2 hours late. Cold food on arrival. Clearly had just been sitting around. Terrible!
Emily . 2024-01-20
MORE AT Just Eat
A very large McDonalds in the heart of Solihull. Food was very quick and the staff very friendly.
Philip Richards . 2024-01-18
MORE AT Google
Shocking, was cold, no straws, no dips (order cheese dippers and missing a large fries… absolute joke!!
David . 2024-01-14
MORE AT Just Eat
Went for a Sausage & egg muffin meal for breakfast & got a double Bacon one instead. Didn't reliased until I got to work, so went back later on my break & the lady got a manager out and said "I can't make another 1 for as breakfast ended 3hours ago, u can either come back tomorrow & I can make u another 1 or u can get a refund" Dude didn't apologise or says say "sorry, I'll give u a full refund & make u any meal u want on the house for any inconvenience". He was just a grumpy young lad with no manners or any customer service skills. The double bacon samdwich looks like the oil need changing too 🤢🤮🤧🤐😓 more greasy then my hair 😸🙈😓🤯
Joe Blogs . 2024-01-14
MORE AT Google
food was cold when was delivered , not the 1st time either
Donna . 2024-01-13
MORE AT Just Eat
Terrible service and hot chocolate was too watery compared to what’s being served in other McDonald’s outlet
Aminat Balogun . 2024-01-12
MORE AT Google
All meal order was horrible. Hot chocolate was just brown water
Alausa Abimbola . 2024-01-12
MORE AT Google
Food luke warm, no dips included. Waited at counter for about 10 minutes being ignored despite it being quiet.
paul gates . 2024-01-09
MORE AT Google
Service is bad but what can you expect its McDonalds always busy barley ever have receipt printers working on the kiosks and table service is never on barley can get frozen drinks if you want a cheap meal well McDonalds is the place to go
imnuk 7 . 2024-01-08
MORE AT Google
Poor service, they made a mistake and wouldn’t apolgise
Sudhir Pandey . 2024-01-07
MORE AT Google
Because delivery time was extended food & drink arrived cold. Receipt shows 8:29 delivered at 9:15. Original delivery stated 8:45-9:05
Carol . 2024-01-05
MORE AT Just Eat
Order came quickly to the table, sadly the fries were cold. Soon rectified but should not have happened in the first place.
Naughty Auntie . 2023-12-29
MORE AT Google
Food was cold and food missing
Kate . 2023-12-29
MORE AT Just Eat
missing 2 lots of fries from the order
Daniel . 2023-12-22
MORE AT Just Eat
You didn’t even delivered food . Shame on you
Vanessa . 2023-12-22
MORE AT Just Eat
Delayed by 20 mins but all food arrived and was good
Ethan . 2023-12-22
MORE AT Just Eat
Order was delivered wrong no hot drinks with meal, spoilt breakfast
Mark . 2023-12-22
MORE AT Just Eat
I waited 2 hours for my order, it didn't arrive now I am down over £33. Abysmal.
Christopher . 2023-12-21
MORE AT Just Eat
The food was freezing cold when we hot it
Nikita . 2023-12-20
MORE AT Just Eat
Food was cold and came late, delivery guy was very nice though
Graham . 2023-12-19
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Worst breakfast ever! Couldn’t even finish it. Sausages taste horrible and bacon was full of black stuff from the dirty fry top. Two of them take 20 minutes to prep the worst breakfast ever. Better go subway next door
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I'm never eating here again. I ate there for the 3rd time in the last couple of years yesterday. As with every other time I've spent today on the toilet. My gut would be in better shape if I'd bought food from a street vendor in Bangladesh. Clearly either the prep or the hygiene here is well below par. I've learnt my lesson. Never. EVER again. And I urge everyone else to to the same.
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This place was recommended to me by a neighbour as we’d always used somewhere further away. That was a few years ago and we’ve been returning ever since. The quality of the food is exceptional. We always have large cod’s. The fish is always fresh, firm chunky flakes of delicious goodness in a crispy tasty batter with chips to match. Large cod is LARGE and the portion sizes are always good value. It’s run by a lovely couple who are always pleasant as are the girls that work for them. If they’re busy they’ve often given me a few chips to keep me going or kebab meat to try so I genuinely can’t fault the place and it will continue to be my go to chippy tea!