McDonald's Andover- West Portway Industrial Estate. in Test Valley

I'm leaving 1 star—not because of the food, but because doing your job properly matters. It was a night shift with barely any customers, so there's no reason mistakes like this should happen. When I got home, I realized part of my order was missing—and not something small, it was a full quarter pound burger. There's really no excuse for that kind of oversight when things are slow.

Clean and tidy, short waiting times and plenty of seating.

Staff have no enthusiasm when serving . Cold atmosphere .

A saviour so we don't have to use the AWFUL branch on New Street. A McDonalds with the customer service you would want from a world renowned brand.

didnt get the toy in the minecraft meal

Well done. A well made big mac from the drive thru on a blustery and busy Saturday lunchtime.

It’s my 6th order here and every time is something missing but today is not funny joke, I pay 25£ and only what I got is fries and drink XD (EVERYTHING WAS CLOSE IN THE BAG FROM MCDONALD) so is not a some mistake from driver, is mistake from someone who packed the order

Food was good and the restaurant fairly clean. A good meal out

This review is for a specific worker at this McDonald’s. I have been going to this McDonald’s for months and every time I go an older gentlemen named “Matthew” is always busy at work, he is extremely polite, welcoming, patient and good at his job. It was hard to even see his name tag due to him being on the move constantly. Absolutely amazing service

After a long drive, we’ve tried to go through the drive thru which is 24hrs…. NOT! Drive thru is coned off and cannot order on the app! Don’t advertise as a 24hr service when it’s clearly not!

Went for some food after a long journey and looked to see if was open and it said open 24hrs got there and it was closed at 23:30. Like why say your 24hrs when clearly you ain’t. What a joke!

Says 24 hours, but the place is consistently shut after 10pm, absolute joke, cones constantly in the drive thru and doors always locked after said time. If it's not 24hr or shuts at 10, then this information needs to be updated to save people the hassle of coming here looking like an idiot walking up to the doors and having to turn around.

Quick takeaway coffee and back on the road Just how we need it in the vehicle recovery industry

Useless place, couldn't order anything, the place was closed (5:45am) AGAIN.

Good easy spot to stop for a quick snack and pee before hitting the road again!

Does what it says on the tin and saved me cooking.

Never open 24 hours - changes your times! Been the same for years.

No quarter pounders burgers or salad ,carrot sticks or pineapple.

Friendly staff and quick service

On Google's showing open all day and when you arrive at 2330 they tell you it is closed. No any about working hours even on the front door. Traveling thru the night will help with the right information

Only trouble with this one it's not open 24/7 which sometimes you need it 😐😉

24 hrs my arse they don't serve unless you have a car and apparently it's to dangerous to. Order if you walk round to service hatch absolute joke

Decent McDonald, good brekkie 👍

The staff, especially Ethan, were friendly and helpful. Thank you.

Drive-thru states that it is open 24hrs but it never is always conned off

This is not a 24 hour McDonald's, even though stated online and on their signs. The lights are all on and people are inside but they have locked the doors and put cones out in front of the drive thru. Very misleading.

Cozy place for first Mac eaten in UK good recommend

Just McDonald's. Fast, convenient and unhealthy food.

Slowest drive through Mcd around

Handy restaurant with a nice view of the adjacent junction

Just a constant set of mistakes from the staff ethier its food missing or the condition of your cheese burger smashed in, it's beyond a joke embarrassing really

Very good staff and restaurant.

Never open when they say they are open. Definitely think night crew is trying to keep people away. '24-hour' drive through. lol.

Can’t believe I’m writing a review of McDonald’s, but we stopped here on a long journey and it was extremely quick, food all great, very clean, relaxed atmosphere, plenty of seating and the staff were extremely friendly. Special thanks to Matthew who went out of his way to make it really special for our daughters and was so friendly and helpful - thank you!

Ordered to dine in. Went to collection point for my order to be put into a bag, I asked politely for it to be placed on a tray as I requested to dine in. I was told by the manager to "eat it out the bag" My brother on the other hand had his on a tray with fresh got fries unlike my stone cold ones This used to be my favourite mcdonald's but can definitely say I won't be returning after this horrible experience

McDonald’s app needs updating - not 24hrs as advertised.

No longer worth the price. Portions are small, price is high, taste is blande....there's really no point going to McDonald's anymore.

Great value stop just off on A303 (London-South West)

Ordered online, asked for no pickles in one of the burgers in my order due to an allergy. The illiterate morons at this establishment decided to put 13 pickles in the burger. Absolutely useless. Need to do better, mcdonalds!!

says open 24hrs and wasn’t even open. take it off your site if your gonna be open

Go here every weekday morning for our coffee , always use the drive thru , and the staff are always smiley and upbeat , we always drive away with a smile on our faces , as the happiness is infectious, best MacDonalds in Andover :)

Normal McDonald's fayre but car park a nightmare to get in & out of when busy.

Staff were very kind to our child when we visited.

Food is what it should be, staff were super helpful.

Staff are fantastic/helpful. Place is clean, loo’s as well - which is not typical.

Food was cold.the burger was a basic small one

Update my review a year later. Never right on my orders either take away or for delivery. Missing a burger, a box of nuggets, dipping, wrong dipping etc. Unfortunately, this is the only Mcdonalds near me.

A convenient stop on the way to Winchester from Wiltshire.

I’d like to thank the manager of the McDonald’s around 3 o clock on the 19th of October, (I didn’t get his name) me and my girlfriend was harassed by a horrible, aggressive and clearly not ok man and the manager looked after us very well and even gave us a free meal because of how bad he felt. Very nice service

Crap customer service... Poorly trained staff with no management to be seen, avoid unless of course you like your meal to be cold and completely different to what you originally ordered

It's mcdonald's, you think you can't get any better than your usual service for fast food etc but on Saturday I visited for breakfast, ordered as normal, took a seat upstairs, waiting for food to arrive only to be told they'd ran out of pancakes and I was told choose something else on the menu for breakfast or wait 20 minutes for the lunch menu. Obviously I didn't really fancy anything else but I chose my choice and waited again. The waiter came with the food, he told me that they'd managed to source the pancakes in the end and that they'd also added the other option to the order for free too for the hassle and confusion over lack of pancakes. Appreciation goes a long way, and I thoroughly appreciated the gentleman's tactfulness with having to tell me what i initially ordered wasn't available, he was so calm and apologetic. He is definitely an asset to the andover branch and as little as this Appreciation seems to most it made my morning .. it might only be a mcdonald's but the service was brilliant! I didn't quite catch his name but thank you again!

Usual great service. Shame you've got to drive about 3 miles just to get out of the place

Delivery with this place has always been a joke. Always something missing or the entire order doesn't arrive completely.

Friendly and clean good service

Maybe it's because we live in Exmouth and our McDonald's is dreadful but this place was very good; the staff were well organised and efficient, the food was probably the best we have had and we couldn't fault the service.

Possibly the worst McDonald’s I’ve visited in the UK. Terribly slow, food cold and dry, they somehow made the chicken nuggets ‘pastry’.

£11 of food (plus dips) missing last time we went. £5.00 of food (plus dips) missing this time... Is it really that hard to fill a bag with items from a list?

Clean, staff friendly and easy to access.

Order came in 5 minutes pleasant staff.

This rating is based purely on the night time drive thru. Too many times this has been the only option anywhere close to me that's open to get anything to eat and too many times have they managed to completely screw up the food which is standard across McDonalds. Its almost as if the night crew are trying to keep people away through negative experience. If you're driving, just go down to the road to solstice park.

The food was fine and the staff were polite and friendly, but it took forever. Definitely on West Country time. It's not like they were short staffed, there were plenty of people working, just no sense of urgency, no one taking command.

This place has got a lot better recently. Very attentive staff who watch the floors and greet customers. Previously have had the drive thru get orders wrong but they have improved a lot

First review ever, but needs must… crazy experience!! Get to McDonalds at 2 mins to 10 with two kids for a McFlurry… (it’s the summer holidays and we’re staying at the Premier Inn next door).. Bear in mind this McDonalds restaurant closes at 10, but they have a 24hrs drive thru.. the manager (or the employee pretending to be) turned us away, since “they close at 10” .. I showed him the time (21:58) and he was like.. “no can do”.. I still can’t believe it.. it’s an embarrassment for the McDonalds chain and their image..

Not a quick in and out location!

Today at lunch time, I've ordered wrap, chips & apple pie. The apple pie's discard time was already half an hour ago but still it was served to me. When I pointed out they said they will bring to my table in 5 min. But 20 min passed & no one came until I finished my food. At last I've to ask for refund because I was getting late. Very bad service. The staff and manager need training on health & safety. & also time management.

40 minutes to wait with two children having ordered inside.. just eat Uber pushing to front constantly. The worst part is our wrap was another 50 minutes older than the order and belonged to another order. Was stone cold (being 2 hours old by the time I ate) see photos bought 8:52pm order 56, wrap order 22 at 8:01pm. Sorry McDonald's your not going to get money from me again

Great place to stop for a quick breakfast at A303

Says it’s open 24/7. The sign outside says drive through open and open 24 hours a day, but got there at 2 am and the door was locked and the only staff in there is a cleaner. But then doors say open till 10pm daily? Massive disappointment when driving late at night and needing a pick me up.

This is not only the worst Macdonalds I’ve ever been to but also repeatedly providers of awful customer service. They routinely get orders wrong and charge erroneously, especially later at night. Check your order before you leave - not just the boxes, they put also put the wrong burgers in the right box.

Clean good sized McDonald's, AC was on a little cold. Best chips I've had in McDonald's for some time

Multiple times now I have been here and against my best judgement I return. I have tried to order through the app, other services and drive through but consistently there are items missing and or wrong items on the order. My latest event left me with a Mccrispy instead of 9 piece select meal and lacking a McFlurry, provided with no receipt and not realising until I got home from the drive through left me with no option but to accept that I had lost out on the meal I asked for and £5.29 out of pocket. A disgrace to the company quite frankly. I write this as my family eat their meals after I have reluctantly finished my wrong item, this experience occurred roughly 16:55 on 26th June 2024. I will also mention that for a 24 hour open drive through I have been 3 times where the drive through has been closed within the last 6 months.

Really quick order especially for a Saturday afternoon.

Short of staff hadn't opened drive thru!

Terrible Mcdonalds. Slow service. Constantly messing up orders. Went tonight to be told it was shut though still have a line of cars coming in to try to order. Much better off driving a bit further to a different store.

I had problems GETTING TO the restaurant. Coming off the A303 you have to take the Weyhill Road. Then you see the McD’s on your right. It is not on the Weyhill Road, but in an industrial estate. There is a notice on the front of the building saying <- ENTRANCE. Then on the road after a couple of hundred yards, a turn right arrow saying CARS ONLY - which you should take. We didn’t spot this and Google Maps took us farther along Weyhill Road and a right turn onto Reith road followed by an Alice in Wonderland trip around an industrial estate. You experience part of this when you leave the restaurant. Better signage would have helped. And the restaurant itself? Run of the Mill McD’s. Wife had a Bacon Wrap (very good) - I had a double sausage egg McMuffin. Overcooked sausage and not very hot. I should have taken it back..

First visit in a while, service was quick and very cheerful staff at the service windows

Showed up at 12.28 am this McDonald's claims to be a 24hr drive through however I showed up to see a closed 24hr drive through, as did 4 other people whilst writing this review. Save your time, money and fuel and don't bother trying to get a drive through.

Fairly quick service and pretty clean

Does what it says on the tin, right? I wouldn't normally rate a McDonald's restaurant, but the customer experience guy (can't remember his name, sorry) really went above and beyond for us and all customers in store. He mentioned the facilities for our newborn, activities and gifts for our older children, extra sauces - above and beyond. Hopefully somebody from the branch sees this and can let him know..

Was quite busy, so glad food was provided quickly.

Fast, clean, reliable! Great x children

Great pitstop for an early morning munch

Only thing I’m rating here is the 24 hour drive through. Which is never actually open. As someone who works on portway and gets back late from work sometimes, it’s convenient to pop over to grab some food. Basically shuts when the restaurant shuts, because it’s ran by kids and they can’t be arsed to keep it open. I wonder if upper management above the restaurant itself know it’s shut 90% of the time.

Went for a takeaway breakfast on Sunday which took 30mins to receive. Hardly fast food

Typical McD. No issues food was quick and hot

Good as always. Had a lovely older gentleman bring our food to the car and was extremely sweet and helpful

For a maccie D its as good as it gets

At the drive through at McDonalds in Andover they have two lanes which filter in to one to pay and collect your food. When busy it puts an long wait time! Design needs to be rethought

Bit rushed off their feet, looked understaffed and they forgot my cheese but I was hungry so I forgive...

Saturday. The member of staff in the downstairs seating area, was an asset to the company, he was so helpful and pleasant mannered. The place was spotless.

In busy times parking can be tricky as not the most spaces available. This is the better McDonald in Andover.

Staff friendly and helpful, toaster machine broke, was informed, within 5 minutes food out, apologies for delay , impressed

Very sloppy service on drive thru, had 3 visits in 3 days and all orders wrong. Make sure you check. Also food was ok, cooking standard low even for McDonald's

My wait time is currently at 1 hour and 20mins for a delivery via just eat, I have tried to call but on one is picking up the phone, the latest is if I receive my order means it would have taken 2 hours, what the hell is that all about!!! The wait goes on!! Awful sevice

It's macdonolds it good for what it is

Actually open! Saved me on a long journey late at night. Staff were super helpful, especially Jordan. Give Jordan a raise.

Food was nice and hot, staff at the drive thru were very polite and pleasant.

It's just another McDonald's. Friendly staff, fast service. Poor service for home delivery, always something missing.

Cold food, wrong order and hair in my fries 🍟 and it wasn't even busy pass this one and go to the next McDonald's a few miles down the road

18 minutes waiting for a raspberry and white chocolate pie