McDonald's in Eastleigh

There were two burgers in the order and they took 25 minutes to prepare, a very long wait, the children could not get to the toilet because the second floor was closed.

I went for table service and that took a look time to come to my table it seems they concentrate on delivery's first and then the walk in customers

Slowest place on earth, sat here for 30 minutes and nothing has come, kids screaming and employees wandering doing nothing.

Been waiting 30 min. Not even an apology. To any of the customers.

We went with our grandchildren they love the place normal standard McDonald's food nice quick and easy

The food was expensive and poor quality, and service was as required, as a building outside with the arch looks spectacular. On the inside, it's so massive, but the sound is trapped by the roof, so it gives a great sound and protection from the British weather. Would be an amazing place to watch a final or even better Wrestlemania London.

Very busy autumn weekend ☺️ Staff are chaotic try to resolve problems 😕

Was sitting in there yesterday a Just Eat delivery driver came in to pick up someone’s order a McDonald’s worker had put the order in the bin as the driver was late by 5 minutes they didn’t make a fresh order as the store was closing very bad on McDonald’s behalf. Slow service rude staff waited 15 minutes for on a quiet night

Unfortunately they do not have milkshakes again. Seems to be a recurring problem.

Staff are numptys order is always half arsed or wrong staff don’t care not cheap anymore standards have slipped

No need to introduce McD to anyone or the menu either I would guess. Everyone will have their regular/ favourite. This branch is in Eastleigh centre, so no drive through but right outside the Swan Shopping Centre.

Waiting over half hour for a meal, wasn't even full, when i've ordered,watching my coffee getting absolutely cold,instead to Speed up a bit,employees looks like they had a great time to joking,having stroll and laughing about.never again.

If you're in Eastleigh now, I don't recommend placing a Mac. I've been waiting for my coffee for 15 minutes already😡😡😡😡😡 service is very slow and there are a lot of orders for delivery

Waited 45 minutes for a cheese burger and chips avoid they seem to prioritise deliverys

The menu is very expensive now. In fact a meal at Weatherspoons can work out cheaper! The counter is never manned and the self service machines are slow and full of errors. I will be avoiding the whole brand in future. They seem to only be interested in the ubereats and deliveroo people.

Had to wait 30 minutes for my order, when chased the manager absolutely lied and said it had been called. Then had to wait a further 5 minutes for rest of order. Never again

The food was almost an hour late, according to tge app because of a delay but the driver was at the restaurant for around 20mins - about 10mins after the initial delivery estimated time. The food was cold and my wife found gristle in one of her chicken nuggets which just about sums up our experience with this store, d3livery is never straight forward and I would not recommend, I would rather drive 20mins to the nearest drive through that play the lottery that is service from this restaurant. The delivery d4iver was apologetic and did say that there was an unusual amount of traffic. However we could see how long things were taking and it seemed that he had travelled there after our delivery time had expired.

Hot chocolate tastes shit in Eastleigh McDonalds today.

Ordered breakfast through uber eats for it to arrive freezing cold and the compete wrong order 😂 now I would argue the driver picked up the wrong bag however the numbers match up and he brought the correct bags. I’m abit confused as my 5 year old could place 2 wraps and and egg McMuffin in a bag and get the order correct. Leading on from this I rang the store and asked if there was anything they can do and they responded very rudely with “nope you’ll have to ring uber” and then hung the phone up

Slow service and completely incapable of putting the correct items in the bag. It surely can’t be that difficult to get the order right, even just once.

My daughter had fun colouring with cryons, fries were perfect, rest of food was ok. I would recommend this place

Placed an order at the actual location at 6.37pm. Only ordered a Saver Chicken Sandwich, Double Cheese Burger and Kids Nugget happy meal. Had to ask at the counter where our order was as people who’d come in after us and had ordered after us, walked away with theirs before us. Finally got our order after a manger intervened at 6.58. Appalling service. More concerned about orders coming in for Uber, Just Eat etc. Be concerned about the customers actually staying in-front of you in your location.

I come here quite a lot the waiting times are only long if they are busy, when they’re not busy you should expect to get your order in 15-20 minutes when they are busy the waiting times are 25-40 minutes but it really depends on what you ordered, I recommend coming here just to see if you like it.

From paying for my food to getting it took 20 minutes. It’s meant to be a fast food restaurant. And had to ask about my order and they said they’re waiting for fries when you should have constant batches on the go. When I finally got my order I checked it and they had forgot the mozzarella sticks. So slow every time.

Typical McDonald's. The staff are at least friendly, but the food is rubbish and very expensive for what it is.

Standard McDonald's menu. Tables on two floors. Main toilets on first floor. Disabled toilet is on the ground floor. Good service. The Staff are always friendly and very helpful. Nearest Disabled parking is opposite the restaurant, there are bays in a nearby carpark, a short distance further along the road. Parking is also available in High Street which is chargeable, and now on BANK HOLIDAYS

Ordered double big mac with bacon, worst burger I've ever had. The burgers were about the size of small scotch pancakes, very thin with no flavour. Will be a long time before I go to McDonalds again and only then if I'm really desperate.

I'm loving it, I went at around 09.30pm and food was hot (it's not always) and very quick (it wasn't very busy) so overall very happy on this occasion

McDonald's is average now eat there 30 minutes your hungry again always good for a kids treat used to be good for Kids having a dessert like the Mcflurry but now to expensive for a family with a few kids ok a treat now and then but most people that go there I think are addicted to McDonald's sad really alot of teenage kids meet there but spend to much time and money there and it's very crazy now they have security guards there in most of there restaurants sign of these crazy times I'm afraid I didn't go and have a meal there just past by and I was asked to do a review but in all honesty I wouldn't bother to go in there it's not as good as years ago but each to his and her liking 👌

Not bad. Can get busy. Nice friendly staff.

The usual Mac place. Clean and tidy however.

My granddaughter luved the inside mini soft play nice and clean as well free

This place needs to be more organised as orders were messed up. We was told to collect but no order ready and just dis organised.

Food is ok if u get what u actually ordered device depends who's working

The clientele are very strange.

Burger cold with no sauce at all

ordered the meal at 4 to be delivered at 6 and it was still late! also the chips were soggy and cold and unsalted.

Disgusting experience at mc donald’s. I asked the manager for help after waiting 50 minutes for my food and he rudely refused to help, gave a sarcastic response and walked away. The security guard told us we couldn’t take a selfie in a mcdonald’s, even though it was just us in the photo and we made sure no one was in the background. If the manager can’t even treat the customers with some respect, I wonder how the staff are being treated. Wish I could give u 0 stars. Food, was of very poor quality and evidently been made long before it was given to us, so I don’t understand the long wait.

I got shat on by one of the employees. They then told me to go suck my mother’s toe. Horrible

Average McDonald's can be a long wait when they have lots of delivery's

Delivery was on time, and driver polite. Burgers were fine, but the fries were stale. Also, none of the 3 dips ordered were delivered, nor was a straw provided for the drink. Bit disappointing overall.

No straws, no dips ; no chicken nuggets. Disappointing.

Asked for extra mayo.. normally receive a bit extra than the standard amount. Today, some joker decided to cover the whole burger in it. Not only that, a sauce that wasn't the mayo was also in the box!!

Absolutely awful. Food cold, delivery kept getting pushed, finally delivered nearly an hour and a half after ordering. Won’t bother next time

ordered the burger deal and it was missing 2 burgers!

Food was actually hot and u could.actually eat it I couldn't believe it a hot chip from maccas the place it's self was the usual uncomfortable wooden seats usual decoration nothing to really go back for

Ordered 2 wraps and 1 double sausage? Received 1 double sausage 4 wraps which were brown sauce 2 eggs and no sausage, WHO EATS THAT!

Horrible packaging. Drink spilled everywhere and it also ruined the courier's bag, who did an excellent job and should not have to deal with something like this.

Delivery great. BOTH hot chocolates NOT with order, rather strange considering receipts on bags clearly state them! Refund has been requested.

I would rather not say the first and only time I visited any Macs was Leicester Square 40years ago never again.

driver didn't follow instructions, I specifically asked them not to ring the doorbell or knock on the door as everyone will be sleep and didn't want to wake anyone and I would collect it from the doorstep.

The only mcdonalds I have ordered from that has never messed up an order, all others I have ordered from mess up at least 1 in 2 orders. Food from here arrives still at a decent temperature & is well made, not burned, not undercooked & not just chucked together like other mcdonalds. This is the only mcdonalds I will order from now.

Food was cold, fries were soggy

took 2 hrs from order to delivery. cold food

Every was either not delivered or delivered stone cold

Gave me wrong stuff that I didn’t order

i didn’t even get my order the driver just drove off

Order a salad , missing balsamic vinegar, order milkshake no straw

Fabulous Place- Too expensive with children

Food ordered 8.05. Food made 8.09 (confirmed by receipt) estimated time 8.20-8.40. This time changed 4 times before finally arriving stone cold at 8.50pm.

not received. very disappointed

Chips cold and dry. Bun was dry too

One of granddaughter's places to eat.

over 1.5 hour for delivery!!! shocking just eat shocking service!!!

Food arrived cold, food arrived missing my drink, chicken sharebox, galaxy chocolate & raspberry pie & large oasis. ended up waiting over an hour for not all my food to arrive. not happy.

Order 25 mins late. Food cold; drink warm (any ice had melted). Burger crushed. No straw. Watched the driver on the tracker - seemed to take the least direct route possible. Very disappointed.

Chips were cold and had barely and chips in there. My iced latte was half full with mostly ice no coffee and the burgers were all cold. Not happy.

Ridiculous said 20-40 mins ended up taking 2 hours also the esimated time was 18 30 it turned up at 8 awful would appreciate money back

Food was over an hour late, so nearly 2 hours to get here. No explanation as to why, or apology. Food was cold. Not even close to good enough. And this is the second time this has happened.

Came with cheese when we selected no cheese

burger lacked lettuce and tomato

Don't care much for maccy d but you have to admit they do the best milkshakes ever

today was a good day for maccers eastliegh 🤣

double quarter pounder with cheese ordered. no cheese on it 🤦

Order didn't arrive. He said it was delivered but it didn't deliver my order. he stole it. don't order from just eat, EVER.

Awful- just awful. Food always come out misshapen and cold, and it takes ages. Food delivery services get absolute priority, which is baffling as mcdelivery is by far the worst delivery service I have ever used. Avoid like the plague.

Received our order but it was missing our burgers.

Bunch of idiots who can't read a order and miss items and then won't refund you

got my order 20 minutes early. we'll impressive 👏

Food was cold, missing dips and the tamper seal was open on the bag

If you're in a rush, don't go here. It's like sloths working. Even when there's 3 people waiting and not even busy

forgot half my meal!!! i’m very disappointed one of my children was left without her food? do better mcdonald’s!!!!!

absolutely shocking service from what is called FAST FOOD!!! I ordered a simple happy meal for my young daughter and it took almost an hour for it to be delivered when I only live up the road from it!! The raiders are a sham, they pick which orders they want and most of them go for the ones that make a TIP. mcds you should be ashamed of your business!!

Why when you put an order through with what you want and they still can't read the ticket. Not the first time they have done this. Absolutely disgusting service.

Really late and cold, delivery time kept moving back, by the time it arrived kids and wife in bed, so most is in the bin

Honestly this is one of if not the worst McDonald’s I’ve ever been to. Have seen two teenagers dealing drugs in here before and I think that’s it disgusting knowing that Eastleigh is so unsafe to the point where they need a security guard outside of the McDonald’s. Have seen flies near the condiments area.

Awful. Order never received even though marked as delivered. I want a refund.

Delivery driver didn’t delivery food changed it to delivered on the app and didn’t call me when they couldn’t find the property

On a whole food was good, however they didn’t read the “no cheese” part of the label meaning the burger couldn’t be eaten, got a refund via just eat but meant the meal wasn’t the same without the main part

I didn't even get my order no phone calls or anything absolutely appalling and the refund doesn't even give the full price as it still charges delivery

Everything ok and warm, 2x large chips missing

Order was not correct and had to wait 55 minutes, would have been quicker and cheaper if I had gone to restaurant myself, not drivers fault though, he was polite and apologised for lateness

Yeah it's a Maccy D what can I say. Delivery lass was brilliant 😊👍

Delivered late, cold and the drink had leaked everywhere.

It’s been an hour and my food still hasn’t arrived.

Been a while but as good as ever although chips a little cold. 10 06 24 looking a bit tatty.

the food was good but they forgot to send the fries with the order

over an hour and a half from when ordered. Bitten into loads of egg shell in the food.

Chips were soggy, burgers were cold and a drink was missing

took 2 hours to arrive then half was missing ,flat drinks and one was half empty