McDonald's in North Hertfordshire

food was cold the map times to see on the way kept goin up and dwn said be there soon then was another15 mins not happy thus secknd tine now

i ordered the meals and waited at least 45 minutes for it to arrive and then turned up stone cold

Food was cold and late want a refund!

When my order arrived the food was stone cold.

Food was cold and icecream melted

Food was twenty five minutes late and no straws. Food warm at best.

arrived very cold, no straws, no sauces, late but not too late. expected the delivery time due to it being busy but cold unacceptable

Took a little while to get here but everything was actually here so 10/10 for me

Did the collection service, very easy and quick

missing 4 hash browns off my order.

Took so long to arrive over 50 mins!!! And was stone cold when it arrived

really disappointed that we didn't get the kinecraft toys that were promised we only ordered the 3 meals so we could get the toys. didn't get the onions in my quarter pounder either

Driver made me take food out of bag and didn’t want to touch me felt racially motivated

Very polite was very kind good man

very slow. food was cold. took 1 hour to deliver 3 items

The drink went absolutely everywhere, and spilled and my burgers very soggy with drink

Delivery good but food is cold which i think is probably McDonald's fault

Great mcdonald's. The guy who delivered our food was probably the best mcdonald's employee I've ever met. He stayed to check we had all the correct food etc. No name tag unfortunately, but he was wearing a yellow and red hi-vis and was amazing

The bag split and the drink went everywhere

hope this is passed on to the restaurant. wish they would employ people that can read and fill an order properly. no dip. asked foe extra oinins and pickle. not received such a shame..........

Always cold and wrong stuff in bag

didnt get my free hash brown ngl

drink was spilled all over in the bag!! food is cold chips cold and soggy!!!! not very good quality of food!! not happy.!!!

it said it was supposed to be delivered at 11:35 and it turned up half an hour late and cold

It’s not the best could have more burgers but it’s amazing recommendation on trying 4 stars also try their mayo chicken it’s the best burger and also their Big Macs are the best

from the time ordered food took an hour to arrive the food was stone cokd completely unacceptable

Burger was fresh and tasty! Staff was friendly!

Fries was cold and the burger when everywhere

I went to McDonald’s yesterday 03/03/25 aprox 04:40 to grab a coffee nice and quiet nobody around apart from me and another driver waiting 15 mins in the drive though after a very long wait went to first and second window and no sign of life so gave a little bib a few times and a manager Cameron appeared looking hot and flustered and apparently couldn’t see nobody at he’s drive through strange that I was told me and the other driver would have to go back round and then a young girl suddenly appeared to take our order also looking as if we had disturbed them 😂 I’m thinking old Cameron the manager was giving her a little raise maybe a sausage muffin without the muffin makes you wonder what they was up to

Unfortunately we ordered sweet and sour sauce but were sent curry sauce. Chips were cold

Lifetime experience managers swearing the customer If you are not able to deal with the customer complaint, you shouldn’t be a manager you cannot use swearing words against the customer. This is very unprofessional and unacceptable. I really can’t believe how you became a manager of this place. How you give your training to your stuff? Unbelievable. If you’re not happy with what you do, you should change your job You cannot stay in this place with this attitude you need to change your self my only advice to you, please see the psychological doctor ASAP (lady manager other staff members call her big boss))

Driver was lovely and polite food all correct for a change and hot very happy!

the delivery was an hour later then originally started and the food was cold

MY FOOD WAS OVER 2HRS LATE ! STONE COLD AND INEDIBLE :(

Worst service from the crew member they don’t even respect and delivery people as well as customers they ignore and keep on waiting to take an order worst never ever visit this store

The order was medium and l order large.For the price is not worthy.

Ordered at 6:20 didnt arrive until 7:30 was freezing cold and denied a full refund instead I got £7 on over £20 spend

Food was freezing. And of course the sauces that I paid for are missing - I can’t remember a time when they weren’t.

Food was delivered 3 hours after ordering and it was cold only offered a £5 back to us from our nearly £30 order

i spent over£20 and i didnt get my freebie

my food was terribly packed burger wasnt even in the box and neither was the chicken i ordered not only that it was cold. my milkshake was dripping in the bag and the coke was on its side terrible and shocking

the order kept being pushed back by the restaurant. by the time my food got here it was ice cold.

The iced coffee I ordered was delivered to me upside down and all coffee spilt on the bag.

Witnessed a member of staff throw drinks ect on the floor on purpose 3 times to bully another member of staff and make them clean it up. Work place bullying is not acceptable!!!!! Disgusting behaviour!

Quick delivery driver friendly food still hot

Food was cold and had to be reheated also the frozen lemonade was missing

Driver was rude. Drinks spilt and food missing

Was a bit cold but delicious!!! Thanks

Driver very polite food very cold

The food was quite cold, the drink had been spilled over most of the food which ruined most of it.

Perfect for ‘working from home’ whilst car got MOT round the corner.

Paid for a large meal. fries were less than half in the box. just buy a medium meal as they never give you what you pay for.

Fish burger and fries for those looking for halal food options

The mcmuffing was super greasy and it looks as though they had trouble with the construction of said item. The toilet facilities are well worth a visit if you are looking to spot a wild skid mark. 10/10

Missing a breakfast wrap meal, took well over an hour for the delivery to be delivered. Courier apologised and said they were waiting for the food

The food arrived hot, which makes a refreshing change.

It’s mostly been good when I have my delivery but I have had a couple of times when it has been cold and not very nice when I have opened it up , it’s been a bit messes and I hav’nt been able to eat it . But I do love my McDonald . Thank u

Great order and the corrier was lovely

When I opened the bag that had my drink in it.it was half full as it had fallen over when the driver gave me the bags

Nothing wrong with just eat only that McDonald’s pancakes were so chewy never had chewy pancakes before

Drink was all spilled in the bag and the burgers were to

The most stupid restaurant I have ever seen in the United kingdom. No manners, no respect for customers. If you try to meet the manager, they refund your money and ask you to leave.

Was cold and nasty mccrispy was missing

I recently visited this place and was extremely disappointed with the rude behavior of the staff. The employees were unprofessional, lacked basic customer service skills, and made my experience unpleasant. I expect better service from a well-known brand like McDonald's. This kind of attitude towards customers is unacceptable, and I hope management takes action to improve staff training and behavior. Very disappointing!"

Fries were cold and tasted like cardboard, while the burgers nice and hot. That says it wasn't the delivery driver but the restaurant at fault rather than delivery driver. Very disappointed and will never order via delivery again.

Needs fixing ASAP. It's awful compared to the Hitchin one

Very bad every missing apart from mcflurries

I’ve waited over 2 hours for my food for it to not even arrive and say it’s been delivered

Restaurant delays, unacceptable

Food was cold yet again and no sauce

Decided to order from this poor excuse of a fast food service been sat here now for over 2 hours waiting for them to still prepare my order clearly the whole fast food is a load of rubbish nothing fast about it

Item missing want my money back

order 6 meals no chips came and one meal didn't.

Not great. Took ages and arrived with 2 burgers and both chicken selects sauces missing

food was neaely cold had yo reheat in microwave yea went dwn the sink m9t happy at all

Order submitted at 5:20pm, not delivered until 7pm after initial expected delivery time of 6:15pm… 4 drinks ordered, 3 drinks arrived none that i ordered! Chips half empty and all cold! No sauces that i ordered. Request full refund… horrible service all round

food was cold and several items was missing from order

Food is as cold and not edible. Whole order went in the bin

Very bad place to eat font fill drinks up rude and food is not up to standerds of mc ds

Times kept shifting, so much so that I nearly had to leave for work without getting it. Was very cold as well not even a little warm. This is probably why the poor drivers don’t get tipped much… not their fault……. So much for fast food

don't tell me it will be here at 19:45 and then keep pushing it back. driver very friendly not his fault but shouldn't take nearly an hour for delivery when we live 5 min drive from the store

My food was cold and had to wait over an hour for it just for the man to sit outside my house for 5 minutes on his phone.

Driver gave us the wrong order in one of the bags but luckily we noticed before he left. Everything else was fine after that.

On time, but we’ll over an hour and a half when we’re a seven minute journey away and the food was stone cold

No straw for milkshake otherwise fine

Worst Macdonald ever better to go to the one in Hitchin . I ask if it’s possible to have more Oreo in my McFlurry and they told me no we can’t “with the machine it’s just once “ I told of course you can in all Macdonald they can add if there is not enough. And of course they can put more Oreo or any more napping if there is not enough. Seriously better to drive 10min more to go to Hitchin Macdonald.

what is the point of freebie friday when the freebie is missing from your order!!!!

Time constantly changed, once delivered drinks all on there side, bag full of the drinks.

food was nice and hot and loads of sauces

Ordered at 9:59 original delivery time was 10:20-10:40. Arrived 11:08 and food was cold.

courier went to wrong address had to phone me to get directions to my home

Order never arrived waited 2 hours, then app changed to delivered at 9.35 ??? and now saying delivered at 10.00pm ???

delivery lady was lovely and food was nice and hot xx

The experience was absolutely terrible! My order came at least an hour and a half late!

Not very happy….. Everything is stone cold and be waiting over hour not on

Big Mac missing from our order and dips. Every time something is missing or it’s the wrong order etc. Pointless ordering anymore

Didn’t give my any sauce even though i specifically asked in the notes to include it?

Jack the shift manager at Letchworth McDonalds is simply the most helpful and friendly restaurant staff member. When I asked about restocking the colour crayons for the children, he immediately got it sorted himself, making a lot of kiddies happy, including mine. And several days later, he coincidentally picked up the phone when I called the restaurant about some very precious, sentimental lost property, my late nanny’s engagement ring. Jack kindly gave me a lot of his time over the phone trying to help. He even looked through CCTV of different cameras at the time of my visit to help try and solve the case, never making me feel like I was burdening him, just doing what he could because he understood how important it was to me. He’s just a really great person and hospitality employee! I hope higher uppers at McDonalds see this!

Chips were cold but all was good otherwise

The Evening Shift Manager Named Jake, I guess he got Deaf Problem, he just simply stand at the till when no is there, when the customer arrive he jsut simply walked inside, when customers and delivery driver’s calling him, he didnt even care about the standing people at the till, in my opinion Manager has to take care of all the staff and customer’s. I Hope it won’t happen again. Thank you