McDonald's in Newport

I came in and sat down for my food. I was greeted by the lovely Shania. Shania is an outstanding employee, helping everyone in the dining area and going above and beyond. Shania brought joy to the dining area with her friendly and caring demeanour. I just had to write a review to highlight her exemplary customer service :)

Shania was very attentative polite and friendly, great to see a smiling face :)

Rubbish service they walked of when i talked and missed are chips im very disappointed

It is what it is....only it isn't...it isn't fast food it takes ages to come...it isn't hot like it's new advert says it is. It isn't anything like the pictures.

Food was barely warm ,food all over the floor ,dirty tables

Ring suger donugnut was stale and tasted like onions, no suger, no sticker to tell me when it was cooked or expiry date. Hubby had a cheese burger that was squashed and cold. Thank you for reminding me why we don't use McDonald's anymore.

I am writing a reprimand, we ordered takeout food, with delivery, they took the money, the order still hasn't arrived, our order has disappeared, the couriers don't take the order, we have been waiting for more than two hours, we are very angry

Food was good however the service was slow although it wasn't busy.Staff were friendly and interacting with customers especially the lady who was cleaning.

Went to drive through at 3.30 am as it is supposed to be 24 hours after a flight back to Bristol, hand written sign stating cash only, then when tried to order at drive through was told restaurant was closed.

This is an excellent example of this chain. Took my wife and two children for brekkie and all enjoyed.

ordered 20 nuggets and chips. Only had 14 nuggets and was cold, chips tasted like cardboard. Ordered a McFlurry and was half full. Waited 15 minutes for this order. Only 2 people inside.

Best mcdonalds team. Always friendly and helpful

The children were happy and it tasted great. Better than in the UK, I was surprised

Small car park, not easy to find

Fast food. Consistent products.

Food was good. Service extremely slow. A small car park with limited spaces.

Getting better service from dead people sometimes

Every time we use this McDonald's, they always make an error on our order. With things missing or wrong sauce to name but a few.

Quick bite to eat then off back on the road home.

didn't have the fruit shoot I ordered, and paid for, for my granddaughter, and missing a straw, other than that, very good

Haven't been in a McDonald's in year but it was lovely. Colouring for the children, food brought to the table, very clean, helpful and very friendly staff. A really lovely experience. It felt like a restaurant!

Food came cold and burger tasted over cooked

driver was on time and very polite food not so good

Food was cold and missing one Big Mac when I ordered 2

Food was alright but it was a full hour I waited for my delivery

none of my drinks arrived driver claimed the workers gave him one bag for food for my order and 2 bags for another drop of on the way to me fries and nuggets are cold and the burger is barely warm

This is a good place on the M4 for a quick stop enroute somewhere or a meeting for easy access. Staff (Emma) were friendly and helpful.

it's always missing items from order. And no refund.

Quick service, hot food and quality drinks.

Didnt Include an ordered milkshake, delivery driver was unpleasant to deal with

forgot all hash browns from the share meal

Missing stuff from my wraps. Very unhappy

Always use McDonalds as food is superb, nothing much more to say.

Drinks had been spilled in the bag and buggers had been crushed I can’t see why delivering food is so difficult. I’m starting to think there’s not a good delivery restaurant in Newport don’t know why Just Eat ask for feed back nothing ever happens.

no drink with the meal, I did order the new milkshake didn't receive it, also I buy sweet & sour sauce 2 of them didn't get then you never send the sauces it's really annoying

Food was hot delivery driver very polite

Driver done excellent delivery was top notch

Missed fries poor customer service.

It's been a week . This restaurant not fixing heating.I can't spend time on table to have my food. Fix heating lol

I ordered food via just eat and then the app says delivered after 4 hours but the food never arrived. I demand an immediate refund

Annoying that most of my drink was tipped into the bag 🫣

ordered it around 8.30 arrived 10.50pm not good enough freezing cold and half of it was missing would like a refund

Stopped for a breaking, good stuff

Very nice clean not too busy McDonald's with polite friendly staff. Worth avoiding the motorway stop for

Drive through, missing 2 portions of fries, milk for tea, and napkins. Paid for things we didn’t get and didn’t realise until we were back on the motorway. Infuriating.

Great ice-cream, had the Chocolate Orange McFlurry🍦😋😍 loads of sauce and chocolate. I added whipped cream as well.... Oh yes it was delicious.

Take a bit more time in serving orders.

The delivery driver delivered to another location before me and our food was really cold the fries were cold so we threw them away and the burgers were aweful, being cold.

there was no fries at all in our order not happy

chips cold and floppy not eatable

Every. Single. Order. Is. Wrong. Why?

worst experience from just eat. £80 pound order and barely anything delivered and no way to contact customer services immediately. absolutely dreadful

Food was missing still waiting for refund

Order was all packed horribly, had to pick up items shattered around the bad…

Driver was sat outside my house for ten minutes before bringing up the food and then missed off a happy meal. Food was cold. The chat clarifies how long he was outside for

Ordered two separate meals with drinks however the drinks wear almost empty as tha had tipped in the delivery drivers bag order number 0060

Whoever was on the drive through at 20:15 on 21st Dec, you are a LOVELY pair. Especially the friendly guy with a grinch hat. Honestly taken aback by the friendly service at this place! What a wonderful Christmas treat! Whoever is their manager, give them a Christmassy bonus pleeeease!!

Always a good, convenient, reliable place to stop when on the M4 in South Wales.

had the drink upside down half of it run out

We enjoyed the burgers and the fries was ok

Should of had 6 curry sauce and 2 sweet chilli dips and order came with none

why every time do u not give my syrup

Extremly fast & accurate service to marked bay in carpark

Ordered at drive through got home to find I had been given somebody else's order. I have been trying to call for over an hour no one answers.

Went to wrong address to what I put in

chips was cold, no sauces even though paid 80p , only half a milkshake terrible shame on you

drive was in the wrong location

Gave me the wrong food then took it back and didn’t give me the right food

My food was never delivered I was just watching the location waiting for the delivery driver to knock the door but they didn’t

Speedy service very helpful staff

All my food is cold, my McFlurry is half empty and I only had 1 cheese dippers in my bag even though I paid for 4

Honestly if I could leave no stars I would. My 3 year old isn't very well and hasn't eaten for days upon days. She's finally said she's hungry today so we was ecstatic to order her a treat as she fancied a burger. They took my order and money and made us wait 2 hours until 10pm (waaay past her bedtime) only to cancel our order so now she goes to bed hungry. Well done. Thanks for nothing.

Everything was fine but the fries were stone cold.

Missing a straw, big Mac and a fruit shoot!

Absolutely shocking delivery time. Over an hour for cold McDonald’s chips and meal. Spent over £20 and this is the result. I’d like a refund please/ absolutely shocking. Triple cheeseburger was an absolute mess to try and eat. Beyond appalling service time and poor app management to deal wit late ar

The best experience I had in a McDonalds. Great service and tasty food. Thanks!

order never arrived. ordered at 19.05, was told 19.30, this pushed back to 19:50, then 20:30 then 20:50. At 22:46 it updated to say the order has been delivered, yet no delivery was received. just eat have ignored my contact attempts, I've requested a refund and they've given a generic 3 working days to respond. Over £36 order for adults we children.

My feed the family order came missing two double cheeseburgers

I love 10min up the road and it was over an hour late and arrive stone cold. I’m getting ready for work and fancied a McDonald and it was stone cold. Not happy at all. Very disappointed. Had to give it all to my dogs.

Delivery never came though driver said it was delivered.

Much need pit stop on way home from airport in terrible weather and road conditions. chicken nuggets were divine 😋

Even tho my food came early my food was absolutely freezing, the only thing that was hot was myy one burger and rhsts because it was plain, everything else was freezing, im not impressed and want a refund

A very normal everyday McDonald's. A good experiance with not fails or hiccups.

This one has smelt very beefy the last 3 times (consecutive days due to travel) I've visited. More beefy than any other! Which has hit me every time. Kinda weird... Anyway... There is a very sad spiral coin charity toy which has a dirty stirring stick in it so you can't enjoy watching your coins spin down the spiral. This is a travesty, of course, and I hope would be fixed soon. The food has always been of acceptable quality, although I got a 'Galaxy' latte and there was nothing Galaxy about it which was pretty disappointing. However, I will say that all the staff have been very pleasant and polite.

Talk about poorly organised!!!…. Too many customers too little staff. It’s not pleasant coming here

The food was cold and the drink was flat there was no fizz in there and the drink was half split in the bag

a bit slow but Still not an hour long

My food was absolutely freezing,

i had to place 2 orders. the first one forgot my apple pie, drink and burger and my last one has forgotten my apple pie. its not like this to happen but its really upset me

food missing, bag was open when driver gave me the bag

Dip not with the order, all cold. Second time order incorrect form this location. Will not be ordering again from this branch.

ordered a big mac and stated wanted it totally plain and no cheese and order a mcflurry to not receive it 🙃

Great service but my milkshake didn’t taste of strawberry. It tasted of vanilla then chocolate then coffee then banana??? sort it out

McDonald's was just the place for a satisfying brunch at a very reasonable price, quickly prepared and served by pleasant friendly members of staff.

missing the dips I've ordered and paid extra for..

I would love to pay by cash as food was great really enjoyed it 5 stars

As expected, emergency food, not a first choice.

My food is freezing and did not come with any sauce

Food arrived cold missing milkshakes and mc flurries

Just stopped off at McDonalds for drinks and comfort break. Ideal spot to have a break from motorway driving. Perfect place to stop.