Family Kebab in Newport

Worst takeaway. Don't even get me started on the customer service. It was terrible. Would not recommend👎.

Would never go the again. Ask for a small box and the staff was rude and said I would have to pay £1 for it, even tho I spent £40. Lost a customer over £1. Most of the 5 star reviews are paid. The food was 4/10. Would not recommend

Worst customer service. Rude staff. Would never go there. I do not recommend

Food is OK, but the waiting time is absolutely ridiculous. Almost 2h waited for a kebab 😬🙄 I don't think so they're that busy.

They are very round one the phone sitting up a cousmer and miss up order and take out on customers they are not very good company at all. They disgusting food they Up order twice forgotten me button pop

In my opinion the best Kebab shop in Newport. Never fails to deliver perfectly cooked food.

Food was delivered piping hot well ahead of the 40minutes quoted. The chips were crispy and the fried chicken was cooked to perfection. Staff are so friendly the young lady that takes telephone orders is really helpful and the delivery staff are always polite and happy. Definitely highly recommend family kebab. Wouldn't order anywhere else.

I think they r overpriced, compared to some kebab shops and the food ain't great

Services are top notch. With customer-friendly workers, their foods taste delicious. Family kebab is the best

Awful. Rang to ask where the salad and sauce were told I should have ordered it.. didn't know as I went by the picture. Chips so greasy.. and cold.. put them in the Air fryer and the amount of grease in the bottom was gross. Over an hour for delivery. First and last time....

Sitting area Is small and cramped and they took forever just to make chips they kept saying 10 minutes waited for 43 minutes

These legends serve good food and they also returned my phone to me which I’d left behind like an idiot! Can’t fault for food or service

I enjoyed their Pizza, it's so delicious.

Recently had a menu posted through my letter box. I had other letters in the way, to which the person posting removed from my letter box and did not return. Thankfully they were not important and mostly junk mail, but we will never order from here now.

Never seen a place worse than here. I will never eat anything here again

Seems to be new guys running the show. Prices have come down a bit and I've started picking up my orders because the food is just better.

They need to fix their signs in store However, just like always, the food was absolutely amazing. The staff are incredibly friendly and it's always a good laugh to have a chat with them. I like the fact that they make the food in front of you an overall is a brilliant establishment the only family I ever need Xp

Gutted first time ordering waited over a hour and half food finally arrived looked stunning but freezing cold so disappointed

6 raw chicken kievs not exactly what I ordered

In this kebap no have desk with menu inside is not very clean and tidi and the owner is not correct for his new drivers and don't pay them this who is promise.

Whenever I order kebab I always order from family kebabs as their wraps are delicious, well I ordered wraps, chips and a quarter pounder with cheese. The chips were hard but powdery inside and the burger? It was pathetic and they even managed to burn the bun, not even a whole slice of cheese. I will probably order elsewhere next time.

Great food all cooked fresh. Staff so frendly and prices are good

Absolutely stunning food been with you for yrs an never had a bad meal,excellent value, an delivery always quick 😁

Been a customer for years. Food always fresh and hot. Tried several meals and never dissapointed. Always fast delivery. Just had another meal deliveredl. Really enjoyed. Recomend 5*.

Just had pizza, kebab and chips from here and have to say top quality. Owners looked after me, great price, well decent portions and tasty food. Will eat here again as for sure!

Been eating from family kebab for years always good never to late and super friendly brothers in the kitchen the bbq chicken is the bees knees and you get a free small pizza with it!

Recently ordered a takeaway from here amazing friendly staff and amazing food. Ordered 2 kebabs and they were cooked to perfection. Their pizzas are as good asWell.

Have been using family kabab for years and never go anywhere else for a kebab. Food is always delivered promptly, tasty and hot. Would always recommend for a kebab.

Amazing staff. Hot fresh food . Great prices.

Food lovely and warm, always delivered on time, good costomer service, no issue whatsoever. :)

Ordered fried chicken and chips and pepperoni pizza. Chicken fell apart. Chips were undercooked but they also managed to make them like cardboard. The pizza was the worst I’ve ever had. Hardly any sauce and too much cheese. The worst bit was pepperoni was put on before the cheese so was raw. Think they must be confused what topping means. First time trying this place and is also the last now

amazing food. lovely staff . good prices. staff are friendly and the shop is lovely and clean. defo reccomend

Amazing food always comes perfect on time and hot never had a problem

Amazing clean and professional. They have a 5 star rating. Fantastic food amazing staff. Always hot and cooked in front of ne. Amazing cant fault them.

Probably the best lamb kebab in town. The meat is juicy, tender and not gummy like in most places Google asked for an update, so here it is: Prices went up due to inflation. Thanks Mr Gates and Co... And another update

I prefer it to everyone else, Newport's number one kebab

until today I was a customer 3 years after I was treated, I ordered a kebab which was cold and without garlic sauce and without xxlarge they added spicy sauce when I called them I asked for Whatsapp to send them a photo they said they have a business number and I can't send them a photo , I told them that I would take this order and show them to them, but they would not refund me for the fuel and give me my fresh warm order, they said I must be joking and they were laughing then I heard bye bye and they hung up. I prefer to go a little further to cwmbrn for a kebab there they respect the customer than buy at familly kebab I will never go back there and I ordered a lot

Twice ordered from them not once did they turn up

Put off kebabs for the foreseeable future, was sick 6 times with food poisoning, won't order again I demand a refund

Great food an service, i enjoyed a 10in pizza and kebab and could not fault it. Better taste and value than other take aways. Will order here again and would recommend no problem!

Very nice kebab! Fast service! Bit of a squeeze inside the shop though

Well iv had no problems for around 10 years iv used family. Sometimes upto 4-5 nights a week. Yesterday my son placed a pizza order around 8, all good everything great. I placed an order on just eat around 11.10 chicken burger, chips and a can of coke, plus delivery just under £12.00. When my food arrives 11.40. I opened it. Was burnt beyond chicken burger so burnt it was the couler of a beef burger. Tried to call but was closed. Came in from work and thought maybe I'll order, seen my food o side from last night thought ill go e them a call, see what they say. I explained and the girl on the phone goes uuuuuuuh ok, I'll tell them to cook it properly next time. I wasn't expecting my money back or anything but POOR show Family for the thousands of pounds iv spent with u and never once completed. That's the customer service I get for food I could not eat. Don't there will be a next time. I'll go somewhere eles if that's the way you treat loyal customers.

Always had good food from here and fast delivery.

Had to wash the kebab meat as the sauce has congeled or gone off. Once washed meat was pale with a weird taste so stopped eating incase i became ill. Chips were lovely as was the plentiful salad but turned off by the meat. Partner had a wrap which was good. But be aware the wrap is a giant pitta wrapped. Not a wrap.

Average kebab wrap. Kofte was bland.

My child gt food poisoning and they was very rude over the phone

been ordering from here for years ordered the other night disgrasful absolutelty minging chips like cardboard burnt meat raw onion rings manager wouldnt speak to me rude rude man wouldnt send no food back out i will never shop an order again from here...

For years I've ordered from family but the last 6 months they've gone down hill tonight I ordered again giving them the benefit of doubt to have delivered burned cold small portion of food again I'm done never again

Very good quality food at a good price + nice staff.

Just eaten my kebab was amazing thanks you

Just had 2 lush kebabs delivered still hot loads of sauce thank you xx

Googled kebab houses in Newport, found this one. Clicked on menus ... “ kebab in a box “ £7.50 ( as per the photos from their google page ) When IT told me how much it was I said that the menu said it was £7.50 I was advised by IT that they were £10 and haven’t been £7.50 for many years. I said okay no problem and continued to collect my order. When I arrived the gent behind the counter said “ you think you seen for £7.50 we checked it doesn’t say it “ I showed him where it was and he still said no no .. I told them 3 times it doesn’t matter and laughed it’s only a couple of quick difference ... i was then greeted by something that I guess is the person that answers the phones loudly explaining that she doesn’t know what I’m on about she’s checked and it doesn’t say it anywhere. Again I explained that I wasn’t bothered anyway I didn’t know why they are still going on about it... I was being spoken about in the business as if I was causing trouble and as if I wasn’t there. I hadn’t asked for the price to be changed I hadn’t mentioned it until it was mentioned to me nothing. The arrogant woman stayed out the back I genuinely felt embarrassed as if I should ever question them. Lastly got the food back and the kebab was freezing cold, wrong sauce in the pot but the chips were nice. I’ve attached both images taken from their google page that I based my order on. If it’s wrong it’s wrong it doesn’t matter just say “ sorry it’s wrong / an old price it’s X amount “ don’t then challenge your customers when they haven’t even mentioned it. Never again! I’d rather pay double than deal with people like you!!!!

Want hair in your take-away? Order from them. They lucky I find it way too late.... I just hope it wasn't from a rodent. Don't eat from them if you value your health.

Food was excellent and plentiful

I've been a regular customer for a few years now, but tonight I prepaid for an order which was scheduled for 8pm. The food eventually turned up at 9.10pm and was stone cold. I rang the shop only to be told that they were too busy to deal with it!! Absolutely disgusting customer service and a loyal customer lost. The only reason I've given a 1 star review is because I can't give 0 stars.

So I did order this late, looks like it was a case of its the last order I'm not getting another bun sort of situation to me. One unhappy customer 😠

Phone a order 3 box's of chicken and chips and it was cold ,,, wen I ring I said I was sort of 3 piece of chicken so the diver brought it out and I said it was cold and he said that they just cooked it but that was cold asked well

Pizza was cold and toppings kept falling off tasted salty and old

Food is good. Always choose this kebab shop. You get what you expect. Always tasty too with quick delivery

Very teasty foods just woow nd there all stuffs r very well manner nd very friendly i recommended there foods 10/10 nd also suggest ppls must try there foods

Food was hot which is good but only issue I had was I found hair in the donner.

I ordered a delivery of lamb & chicken shish mixed kebab ,which is not what I normally have as I usually have donna meat. It was lovely. Really nice big pieces of chicken and lamb . Coojed to perfection . A little tip is to have your salad separate so it doesn't cool the kebab down to quick . Even the chips were hot when they arrived. Definitely recommend 👌

Picked up food from here yesterday, best kebab I've had in a very very long time will definitely be my go to kebab shop from now on

2 hours late cold food .... arrogant manageress.. another 25 mins just trying to get a refund for food we prepaid ...wonder how many just gave in and how much this shop is making from 'non -delivered" food... be aware people... scams aren't only on internet

food is OK But wouldn't rush Back Parking can bea nightmare

Their Chicken shish is the best 💯🔥

Reasonable prices and decent food. No option to eat in, takeaway only

Great place , nice friendly staff and lovley food .

A1 Food - My favourite kebab shop in the world. I’ve ordered from here for years. Never fails. Quick delivery and delicious food. Highly recommend

Good as always. Kebabs are very nice

Orderd two 12" Pizzas and Large chips Waitied a while... When it arrived fairly warm and the chips was soggy clearly been sitting there for a while. Its happend numerous times Family kebab was once the top of my list, now their going down hill.

Always a great place! Food is lush.

Absoulute discuting muck up on order in address saying in holiday im from Blackwood n know my kebabs driver got abusive behaviour when got wrong adress then phoned up and this was our food 2 hours after Under cooked food chips orange I've ordered plenty of box set kababs bouth our cans where boiling hot too tamping!! 😡😡😷👏

Ordered the kebab box a few times and always enjoyed it never had a problem from here 👌🏾

Just had a box kebab outstanding think I will be eating this all night five star my hat of to you all at family kebab 👍👍💯

Been using family kebab for some time now and never had a problem in all normally great experience but last night was disappointed with it I will state girls on the phone were brill before we go any further but we ordered 2 kebab boxes and the meal was wrong and when turned up was freezing so called the shop which the girls stated that they would send a fresh one when the second arrived I might aswell had paid for chips as their was no meat on it at all I hope it picks up their as like I said normally good experience

Been using family keebab for a few years now and never been let down, alway have great food and service, everyone so friendly on the phone, and delivery always on time if not sooner! Brilliant 10/ 10 highly recommended. Dont forget to try a keebab box absolutely amazing great value for money Thank you all

Always order from here, very disappointed this evening, ordered a family pizza meal and extra chicken, turned up missing my extra chicken, I called they said would take 45 mins, the girl on phone was friendly but whoever she was relaying details to in the background was so rude, could here the whole conversation, her attitude was terrible, Will not order from here again, no need to be rude

Great place for quick bite and very good portion size and good value.

Good food, good service and amazing salad

Wanted pick up and delivered it, as we was not there,

Stunning can't fault it be down again

Paid for my food online, recieved an email to say it was closed. Called back today, there now saying that someone was outside for 30 mins.. why would i pay and not answer🤷‍♀️ Disgusting this is the second time now just want your money. Youre Loss because i want be calling u ever again.

It’s just not a nice place to eat. Words fail me xx

Love the kebabs and chips always a good portion

Best kebaby in Newport, fast service and great food

The kebabs get better the more beers you have had. Small Donner is £5.20. Nice.

Good food cooked fresh in front of you kids menu is fab

This place is excellent... Fabulous portions, fabulous attitude. Thanks so much...

Your delivery driver is very rude! 👎

Have had food delivered from you for over 12 years.was so disappointed in the craps you delivered.. price gone up meals got smaller..sort it out

Did enjoy my pizza free delivery good value for money would recommend

Delivery was quick and friendly. Food was atrocious. My mixed donner was dry, not fresh and some bits were more like crackling. served over half burnt chips and drowned in cheap garlic sauce. My girlfriend got pizza and chips and couldn't even see her chips under all the garlic sauce on hers either so ended up leaving half of them cause it was like drinking garlic sauce. Pizza was dark dark brown on one side, almost burnt and got rock hard very quickly. Will not be returning and would not recommend. If you do go there ask for your sauce seperately. July 2018

Good quality Lamb Shish, well worth the money. Bought in shop and had delivered many times - all great.

Went there last year to get some succy succy but got a peng ting kebab ya get me kuz

Superb food from here. Try the special mixed grill. Make sure you ask for an extra bread.

Really quick delivery, friendly staf, well priced

Bought a chicken burger from here. Asked for everything (salad) on my burger. Ended up with a load of lettuce (good) and a huge amount of cucumber. I got barely anything else. I think he thought to offload the unpopular vegetables on me. Usually you get lettuce, red onion, maybe some tomato but I ended up with a cucumber burger. 2/5.

Friendly, tasty food, no long wait!

Fab food with a wide range of food and drinks.