Based on 4.505 opinions finded in 4 websites
Based on 4.505 opinions finded in 4 websites
Opinions
Festive Mcflurry? 20 stars on the top with not even a spoonful off caramel 2.29 a joke supposed to be throughout the mcflurry not just on top. You can claim points because there's always a problem and as for customer service sort it out there is none.
Rachael Powell . 2024-12-08
MORE AT Google
all food was cold , no sauces out of 6 I ordered
Jacqueline . 2024-12-06
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My food came cold plus my bacon and chicken wrap came with the r food in there which I specifically asked to be taken out I tried writing this on a message but it wouldn’t let me submit it
Leanne . 2024-12-05
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i ordered a milkshake in the drive through and they told me to go to the next window and wait. I was there for at least 5 minutes waiting. The lady came with two hot chocolates instead of my milkshake! It doesn’t take long to make a milkshake and get my order right ! the lady was nice about it though and apologised
skye roberts . 2024-12-01
MORE AT Google
Drink had leaked in the bag and food was so cold
Kyle . 2024-12-01
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Forgot half of our order and food was freezing
Ellis . 2024-12-01
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Yet again,this company just gets worse and worse!! (Just eat!!) food can completely soaked in the drink,the driver said do you want me to put it in the bin,I replied yes I’ll contact just eat. Yet again,my refund was denied!!! You rip people off and get away with it time and time again!! Shocking company
Jodie . 2024-11-29
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never get any sauces when you order
Phillip . 2024-11-28
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my fries was horrible and cold so was nuggets and never got sweet and sour dips
aim . 2024-11-25
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Good food all ok and nice driver
Carolyn . 2024-11-25
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Have been missing straws for my drinks the last 3 times ordering from this McDonald’s.
Chelsey . 2024-11-24
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Food wasn’t very warm when we received it
Stewart . 2024-11-23
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Food was cold and had to microwave it. The burger was just thrown together
Debbie . 2024-11-23
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We love a McDonalds so we were excited that our local was back open but it ended up being very disappointing. Having gone in & ordered on the screens, we came away with someone’s UberEats order?! I’m kicking myself for not checking the bag properly when we were there as we only realised when we got home! So apologies if you’d ordered a mccrispy, chicken sandwich & 40 nuggets this evening! From looking at other reviews in here & Facebook, it seems this is quite common at this branch. The iPhone app is also not working (a nationwide problem) the woman was really helpful & kind about it so that was a positive.
Joelle Laming . 2024-11-23
MORE AT Google
Meal was cold and not in a thermo bag 😢
Chris . 2024-11-23
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Fries were cold on delivery. I had to request a partial refund due to sauces being left from order. Straws x5 were not included. All in all a very dissatisfying service and considering it has just had a refurb it also looks like the time closed for the refurb they didn’t undertake any training of staff which evidently their staff do need some further training.
Mike . 2024-11-22
MORE AT Just Eat
Food all turned up cold. No sauces that I had paid for and to top it off the drinks had been spilt in the bag all over the McFlurrys. Totally waste of money. Tried saying my food was cold only offered £4 back that’s less that half the price of one of these meals.
Greg . 2024-11-21
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Delivery was on time because it kept getting pushed back. Food was cold, missing items in burgers. Considering it just reopened today food tasted stale and old
Sian . 2024-11-21
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y tgey always got to miss the sauces
Laura . 2024-11-21
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missed two mcflurries and tropical drink off order.
Simon . 2024-11-21
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food was cold obviously made way before left for delivery
Adrian . 2024-11-21
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I usually use the drive thru here and get a good service. I used delivery for the first time today won't be using it again. It took nearly an hour to get here, the food was cold and I got nuggets instead of cheese bites. Wish I drove there myself now.
Esther Holloway . 2024-10-27
MORE AT Google
Wrong order it side bag with correct sticker on. Order received much smaller than placed. Someone’s had a nice meal on me! Careless McDonald’s workers, however nothing wrong with delivery
Ben . 2024-10-13
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Food was delivered hot and on time. Unfortunately the 2 dips were missing and they sent a medium coke instead of the large one that I ordered.
Tracey . 2024-10-13
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Not delivered on time, very disappointed, the latest I have ever experienced
Kyle . 2024-10-13
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There are constant mistakes from either McDonalds or delivery drivers. Either food missing, drinks spilled or given the wrong order. Better to just go get it yourself.
Dan . 2024-10-12
MORE AT Just Eat
Forgot big mac, double quarter pounder and my sons happy meal cost £30 and can't do nothing absolute useless place.
Bryan . 2024-10-11
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there's no latte or sprite ????????
Ashley . 2024-10-11
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The food was cold by the time I had it and they missed a few items
Kian . 2024-10-08
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Good food as always and friendly delivery driver
Steven . 2024-10-08
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Would appreciate if you didn’t flirt with my partner. Thanks
Ellie . 2024-10-06
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Constantly forget the dips I paid for!!!! This happens on every single order
Sylwia . 2024-10-06
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Quick, on time, all items delivered and hood quality
Leighton . 2024-10-05
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Food was cold, coffee bitter but lovely delivery driver
Carolyn . 2024-10-05
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The latte was spilt in the bag over the food and when they re-delivered the latte it was the wrong size and the wrong drink
jason . 2024-10-04
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missing drink for kids happy meal
Amy . 2024-10-04
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Shocking delivered the wrong order !!!!
Benjamin . 2024-10-04
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Unfortunately we did not receive our order but received someone else’s with food we did not want and expect whoever had our order would have had the same reaction. Not the service we would have expected. Hopefully a refund will be following from this error!!!!!!!
Jayne . 2024-10-04
MORE AT Just Eat
Can’t be bothered with my cold chips and none of my dips arriving, not even my sharebox dips, awful service over there
Austen . 2024-10-04
MORE AT Just Eat
Make sure you double check your orders if you go to drive through occasions where orders have been paid for but food is not in the bag. Again today ordered a triple cheeseburger and paid for one but got a double cheeseburger, noticed when I got home, need to stop trusting they will honor what u pay for, surely they should employ people who can read and give the correct order, it's annoying. Changed my rating from 2 to 1 not good enough service tbh.
Sajdia Hussain . 2024-10-03
MORE AT Google
Unfortunately the food was cold. We had to reheat in the microwave, which I don’t like doing with regards to cooked meats.
Derryn . 2024-10-01
MORE AT Just Eat
missing fries but absolutely prime ✨
Rhys . 2024-09-30
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Haven’t had my order and I’ve paid for it
ChristopherJohnMaggs . 2024-09-30
MORE AT Just Eat
did not know what she was on about with code , normally people just ask your name and birth date ?? took 10 minutes soy food was cold
Loopy . 2024-09-30
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budget food , not for me but its popular
Kerry Mitchell . 2024-09-29
MORE AT Google
Food cold and greasy but lively delivery driver
Carolyn . 2024-09-29
MORE AT Just Eat
fell asleep but still delivered 👌😴
Karl . 2024-09-29
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as usual missing item and spilled drinks.. mcdonalds is absolutely useless
laura . 2024-09-29
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ordered double burger deal. should include 2 x burgers and 2x medium fries. only received burgers. no fries.
Harry . 2024-09-28
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Our food was cold and ice-cream had melted significantly.
Debbie . 2024-09-28
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No straws and no sauce ridiculous!!
Lauren . 2024-09-28
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once again dips were missing with the order and they were selected with the meal!
Charlotte . 2024-09-27
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I went to order a few times here and each time my food was done wrong breakfast twice both times on the double sausage and egg muffin I did take the egg out as milk in it but added bacon was only given bacon when asked was only given the one sausage other time was delivery so didn’t complain as only one sausage was added with bacon.wrap was done wrong too and the monopoly game pieces couldn’t use four little ones as said already used and we didn’t even use before hand on another phone app. Won’t be coming back here for a while if it’s like this
Noah Thomas . 2024-09-27
MORE AT Google
driver arrived and had to go back to store. taking I'm guessing the hot stuff with him to get the shake as the burger and chips were cold and chicken wrap was tough
Pete . 2024-09-27
MORE AT Just Eat
Good food as always and friendly delivery driver
Steven . 2024-09-25
MORE AT Just Eat
Milkshake was the wrong flavour. This is a common error from McDonald's. It is near impossible to order a vanilla milkshake.
David . 2024-09-24
MORE AT Just Eat
Food arrived cold missing fries McDonald did not take responsibility for missing items as food was delivered absolutely digested
Sharon Williams . 2024-09-21
MORE AT Google
McDonalds forgot an item off my order and didn’t send any straw for the drink. When I rang McDonalds they said they couldn’t do anything for missing item of food I had paid for and advised to complain to Just Eat and get a refund for their mistake.
Natalie . 2024-09-21
MORE AT Just Eat
When I opened the bag there was a Big Mac burger missing and two fries
Ben . 2024-09-21
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Good quick delivery and good hot food.
Julie . 2024-09-20
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Good food as always and friendly delivery driver
Steven . 2024-09-18
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Food cold. Missing lots of the families order.
Dena . 2024-09-18
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Fast delivery , nothing missing
Edyta . 2024-09-16
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Order was wrong. Not what I ordered or paid for.
Daniel . 2024-09-15
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Cold food, sauce dips we ordered were missing!
dale . 2024-09-15
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An hours delivery for a restaurant 3 minutes down the road, missing items (birthday cake donut) continuously happens, always at least one item missing despite it being written on receipt
Morgan . 2024-09-14
MORE AT Just Eat
I am SO fed up with never receiving the correct items and condiments, straws and napkins being forgotten… ! Missing mozzarella sticks and x3 salsas as well as 6 curry sauces. Part of the reason people select items is due to the accompanying items and expect those to arrive! This store in Risca is one of the worst by far for this… yet again I have upset children due to lack of attention to orders
Hayley . 2024-09-14
MORE AT Just Eat
food was cold also straws were missing
Sarah . 2024-09-14
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They forgot to put stuff in our order ☹️
Jordan . 2024-09-14
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Good food as always and friendly delivery driver
Steven . 2024-09-13
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chips were not cooked properly
Robert . 2024-09-11
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missing burger, chips food is cold.
Beth . 2024-09-10
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Multiple orders now where I haven't received dips that I've paid for
Lewis . 2024-09-10
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not your fault but these delivery drivers are getting worse. handed me my food I put it behind me then handed me the bag with all the drinks in to which was leaking and leaked all over my floor. I said to the driver very politely, mate this is leaking everywhere all 3 drinks had spilt, he turned around and said not his problem and drove off.
John . 2024-09-09
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After placing our order at the drive thru, we were sent to the parking lot because our order was only 2 wraps and small fries. We waited another 20 minutes in the parking lot to no avail.
Konrad Wójcik . 2024-09-09
MORE AT Google
Always getting the orders wrong and never sending the whole meal, regularly items are missing, sometimes the order doesn’t show up and is delivered to another address, staff should do there jobs better and ensure delivery drivers get given the whole meal instead of in parts because some do not understand that they have to wait around for the rest of the food, do better for your customers
Yu Hu . 2024-09-09
MORE AT Google
Good atmosphere, Bang on food, lovely service
Dylan Kyte . 2024-09-08
MORE AT Google
Burgers looked like they we just slapped together, chips undercooked and again no sauces came again even though they were ordered
Sam . 2024-09-08
MORE AT Just Eat
i ordered 4 dips and didn’t get any. the delivery guy also didn’t even say hi to me
amelia . 2024-09-08
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Good food as always and friendly delivery driver
Steven . 2024-09-03
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Food was cold and tea tipped over in bag which then split being carried in and went all over floor. Flatbread was undercooked, cold and congealing then just eat refused refund I guess you are all in kn it together
Carolyn . 2024-09-02
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risca service is getting worse, keep leaving things out of my order...about the 6th time now, if I drove I'd just go collect it myself... ridiculous
Marc . 2024-09-01
MORE AT Just Eat
stood in the rain for 10 mins ended up being 30 mins late and cold
gareth . 2024-09-01
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Food was cold, forgot sauce, forgot fries and delivery was late
Peaches . 2024-09-01
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Every time I order never get my order correct and missing items ! Think the staff need to take their time preparing and reading the orders and checking them before delivery this happens regularly ! It’s not a difficult task and I doubt they make mistakes whilst ordering dining in or drive through.
Nadia E81 . 2024-08-30
MORE AT Google
When I got me food my Diet Coke spilled in the back off my delivery drivers car and had soaked all my chip and my the rest off my food I
Camerom . 2024-08-30
MORE AT Just Eat
the driver was really nice and friendly!!
kasey . 2024-08-28
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my delivery fee was awful. my chips were cold i had to heat them up. i had a friend ordering to the same place who’s delivery fee was a lot less than mine.
Olivia . 2024-08-28
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the food was brilliant perfect temp and very tasty
lois . 2024-08-28
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I recently stopped during my road trip, and I have to say, it was a delightful experience! The moment I pulled in, the staff greeted me with friendly smiles and offered assistance with. The tables were clean and well-maintained I also appreciated the clean restrooms, which is a rarity on the road! Overall, Mac Donald’s exceeded my expectations with its excellent service and amenities. I highly recommend it to anyone traveling through the
Eugen Bogza . 2024-08-26
MORE AT Google
You have only given us half our order, there is £12 worth of food missing.
William . 2024-08-26
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Good food as always and friendly delivery driver
Steven . 2024-08-25
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Usually a good experience here! I think it depends on how busy/staffed they are but generally all fine and no issues
Aimee Rees . 2024-08-22
MORE AT Google
Absolutely shocking. Food missing from my order which meant my son went without his dinner. I understood that mistakes happen but was basically told tough luck. So no food and no refund. Surely that is a criminal offence. Order at your own risk. Plus my dinner went cold as I was trying to retrieve my son's meal. Shocking
Sally trifonoff . 2024-08-18
MORE AT Google
Lovely place , clean, pleasant and food was hot , not like some McDonald's I've been too xx
Anita Jones . 2024-08-18
MORE AT Google
never read order correctly fed up with risca macdonalds every time order is wrong
Nicola . 2024-08-17
MORE AT Just Eat
Lovely staff and they actually fill the fries up here unlike my local McDonald's where the carton is half empty
dean bailey . 2024-08-10
MORE AT Google
Busy place but hot food. Sadly, the app didn't work, but staff helpfully took details and delivered to our table.
John W . 2024-08-07
MORE AT Google
Drink spilled lack of care with the drink
Sharon . 2024-08-05
MORE AT Just Eat
All the drinks were spoilt and half empty also so sauces at all! Food was cold especially the fries. The fried had hardly no fries in the boxes/bag.
Victoria . 2024-08-02
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