McDonald's in Rushcliffe

For convenience I use this branch regularly (due to location), and FREQUENTLY the food and coffee is not hot. Not even close to being hot. Today the breakfast food was OK but the latte was absolutely cold. I can see why- the staff pour drinks and then use them as they are ordered, I've seen coffees standing for 5 and 10 minutes whilst waiting for my food to then be handed one of them. I always try it and hand it back if it's not hot, and make them get me a fresh one. Forgot this morning and left the store, as a result my latte was undrinkable. No time to go back. Waste of money. They also prioritise the drive-through customers over those queueing inside.

*Updated* I swore i would never return here, but my son wanted a drink and some food and this was the nearest. Unfortunately 6 months on, they are still filling the cold drinks FULL OF ICE. A sips and its gone! Despite my last complaint and being told it was a new ice machine and it would be sorted. It obviously hasn't and people are being ripped off for profit. PLEASE NOTE I WILL BE REPORTING YOU TO TRADING STANDARDS. Worst McDonald's I've ever been to.

Utter rubbish food. My chicken burger looked like it had been cooked yesterday and reheated. The straws for the milkshakes are useless and don't last enough to finish the drink.

WE IRDER 2LARGE CHIPS BUT THEY DIDNT GIVE IT TO US KFC S BETTER!!

Absolutely disgusted with this McDonald’s went through the drive through and didn’t get served through the speaker first of all poor service. Then proceeded to get my food and order 9 chicken nuggets parked up with my food and opened them to a cloth inside with no nuggets absolutely disgusting. Took them back and the staff proceeded to laugh at me.

07:15 - No hot drinks, no milkshakes - only soft drinks for breakfast. Happens all the time, failing equipment and staff who don't seem to care. Don't have this problem at the other two local McD, so I guess I have to go there in future 2nd May 2025 - Reminded today to not go here. Receipt printer out, no ketchup. Waited 10 minutes for my order to be moved from waiting to collection. And then it wasn't ready. Noone to tell you, no communication. They had been open 20 minutes.

The food was ages coming, freezing cold, and I got a medium drink instead of the large I ordered.

Worst management in UK, been given wrong orders so many times，we can’t even be bothered to change them anymore. Avoid as possible as you can!

Went to the drive though at edwalton this morning. The person talking the order no problem. Got asked to pull forward to the next window. There was another customer there. Still waited. Got asked to pull round to bay one. So I did. There was van already in bay one so I go into bay 2. Continued to wait. The van gets his order..... Or was it? The van then goes. I pull forward and continue to wait. After a further wait I go inside to see where my order is. I gave them my order. I was told that I'd had my order. I explained that I hadn't. The staff member then said I'd have to pay again and place the order again. To which I said not a chance I'd like a refund. I got the refund after I explained again what had happened. The staff need to be retrained on how to handle customers and communicate with each other

Best mc Donald's drive thru I've ever been the food was piping hot as it should be excellent

We made a pitstop for breakfast as it was the halfway point on a long journey. The food and service was good, the hash browns were so fresh, which made a change tbh. The breakfast roll was delicious, it's a shame they don't do like a kid's breakfast happy meal, like a single egg or sausage muffin, drink and a toy (with hash brown like an extra 79p)

Food was very nice, best Macdonald's I've been to so far

Really busy and everyone was waiting by the door blocking entrance. Long wait, it is supposed to be fast food.

Forgot not just 1 but 2 items from my drive through order. TBF this is common at this McDonald’s and I should have checked before driving off. Kids miffed at their missing items

Manager on site on 12 April at 18:00 very rude needs further training about customer service

Friendly staff , quick service. Standard good mcdonalds food service

Quick food nice and hot and tasted nice

just an average mcdonald’s. food was quick.

Difficult to review a McDonalds as the food, interior and service are pretty much identical across the board. I would say therefore they are excellent at being consistently fairly good!

After a shopping trip, it was the perfect stop off before home

Missing several items from the order

Very busy and hardly any parking as half closed off due to a delivery

Very slow service, especially when ordering on delivery service. They are slow to prepare the order and staff generally don't care about delivery orders.

If you want slow service dirty tables and cold food then this is the place for you Went there with my wife and daughter Upstairs seating blocked off as usual No seats down stairs Finally after asking they open upstairs up Table not been cleaned chips and other bits of food on the floor and when the food finally arrived it was cold and the latte was awful

The burgers had collapsed and were falling to bits 😞 but the delivery time was great!

To be fair I’ve never had a macdonalds delivery before. The food actually looked good the only problem it’s not hot I wouldn’t even say it was warm, cold the straws are useless and go soggy within minutes. It is what it is food wise the burger actually looked like it did on the menu which was a surprise they usually don’t but it was ok it’s macdonalds you know what you’re getting. It was ok and it was bang on time

Quick, easy service, short ✋️ wait, great customer service 👍🏽

Why can’t Macdonalds Edwalton ever include sauces I’ve ordered?? This happens every single time I order a macdonalds for delivery. Chicken selects and fries without sauce just don’t taste anywhere near as good.

all the food was cold and i was missing items which im very upset about

Fires were cold. Coke tastes funny. Katsu curry wrap didn’t taste like katsu curry

Half cappuccino in large cup drinks warmish food cold not happ

I don’t think I’ve ever ordered from the edwalton McDonald’s and received the sauce’s which is really bad when you order the chicken selects or nuggets! It’s not that hard

delayed by half hour, then missed most of the order!... incompetent staff. How difficult is it to read orders and check before sending out!?..Fix up!

Missed 2 items 1 burger and dessert usual service

I ordered at 19.38 it arrived 21.06 The food was cold and yet once again missed Sauce. will not be ordering again!

Got a phone call from the driver who couldn’t speak a decent level of English, I had to give him directions, but this is challenging when they don’t speak English!

Staff is misbehaving even the female manager on the Monday 3rd of feb 2025 at 4:20 pm

Philly stack & apple juice missing.

The guy that brought our meal to us was fantastic, nothing was too much trouble for him 👍

ordered extra hash browns but they weren't in the bag 😞

Toilets were awful 😖 but otherwise, all good

I've lost count of the amount of times I have ordered a burger without a bun and cheese (as I'm gluten and dairy intolerant) to find that they've messed my order up. It's even worse when you don't realise until you are home with your takeaway order. Most other McDonald's restaurants can manage it so I don't know why this branch is so incompetent. I won't be going here again.

Mcdelivery turned up cold and late

No fries with the burger meals so only 2 half meals

Food was okay though the burgers looked as though they had literally been thrown together. The driver was great actually followed the delivery instructions.

Come here if you fancy long waits 👌

Dirty,rude staff and pain to park

Took way too long to get the food. Mine took about 20 mins, one my friends had to wait 35 minutes!!! It wasn't even that busy. Shocking.

Sat waiting for 15mins in a fast food restaurant is not "fast food". Especially when it's really quiet. This McDonalds is not one for people in a hurry- it is sloooow. Plus there's food all over the floor all the time

Only come if you have an hour to spare. Always take at least 22 minutes from placing order to getting your food, when it’s busy good luck getting them before your partner finished their shopping at ALDI. Spoons are even faster ffs.

Hi can i have a cheeseburger with a chicken mayo sandwich and a Coke thanks

Food was freezing will not be using uber eats again

food wasn't what I ordered, the big mac burger had fall out the bun which means it wasn't packed well. fries all at the bottom of the bag covered in hot chocolate

don't think I've ever had a warm mcdonalds from this place. only order if you have a microwave

It took nearly half an hour to receive our food and drink.

My breakfast muffins were really over cooked, pretty much burnt, rock solid and inedible! Really disappointed

Appalling wait time for the delivery and the food was all cold and very unpleasant to eat for the amount paid would expect to have the food delivered on time and at a reasonable temperature!

Went through the drive through. Staff were polite. My food looked like it had been ran over by a car it was all squashed and wonky meaning barely any cheese on my muffin.

No service at the drive through for the second lane. Several cars served in left lane even though they arrived after me. Complained to server who didn’t understand the problem. I drove away without placing an order. Never going there again.

Dreadful service: ice when I specifically asked for none, Coke Zero didn't taste right and why is it the Edwalton branch never has milkshakes in?This was my 4th disappointment for milkshakes. If I hadn't been so tired, I would have returned. Not again. West Bridgford branch so much better.

Went to the Drive Thru at Edwalton. Requested no ice in the drinks, ice put in. Coke Zero did not taste like Coke Zero. Yet again, for the fourth time, no milkshakes. Exhausted after our journey, I could not drive back. In any case I think the service is rubbish, so will not be returning. The one in West Bridgford is so much better.

I have found hair in my food twice now, very unhygienic.

Can't beat a McDonald's breakfast if you feel a bit rough 😂

2 hours wait for it to be delivered and was cold when it arrived, what a joke.

Worse delivery we’ve ever had. Half the order was missing. Great that we got refunded for missing items but then had to reorder the items and pay a further delivery fee

Excellent and the delivery driver was very polite

Absolutely mindless behaviour! Every time I order the jam muffin they forget the jam! I even made a note on the order asking not to forget the jam! Incompetent pig knuckles!

22min just waiting for breakfast… no fast food any more

Coffee not very hot, had been standing for too long. Service was slow for a fast food chain

I don't eat here but my 10 year old loves it. The chips can sometimes be cold, always take a bit before you leave the drive thru.

The only McDonald’s I’ve been to that consistently does not have milkshakes or iced drinks available, one or twice I get but this is almost every time I visit, too much for it to be coincidental. It’s always hectic and no one seems to know what they’re doing, service time is poor also, I once only ordered a cold drink through the drive through and was made to wait for it at the next window/pull up point. Not really acceptable with a company like this.

We are not happy at all our food was stone cold freezing and they’re telling me you’re only gonna give me £2 but I want refunded my whole full money

Often don't have things available. Mostly drinks

Sorry we’ve run out of coffee. Incredible.

filthy restaurant, tables not cleared, no Fs given

The food for thought vouchers hardly ever work at the ordering screens even if you enter the code. Not that you're likely to be able to get a voucher for a visit here as the screens rarely have any receipt paper.

Food was stone cold by the time it arrived...looks like at least 2 if not 3 drop.offs were done before ours.

Not first time coming. Everytime we have come it has been crazily slow! To start off with, service wasn't very good. It was awfully slow staff looked miserable and looked like they didn't want to be there. Waiting in queue for nearly half an hour for a happy meal. Then the toilets, they where not clean at all. Lucky to give 3 stars really!

NO ICE NO NAPKINS. COLD FOOD. RUDE STAFF WHO ACT LIKE PETULANT CHILDREN. GREAT MANAGEMENT. LOL

It’s a McDonald’s just off the A52. On a small retail park, with Greggs, subway and costa. Modern McDonald’s with a drive through, click and collect. Disabled parking Kids play area outside Lift to up stairs Disabled parking and toilets

I ordered a sausage and egg McMuffin meal, there is no egg on it! Just a dry muffin and sausage

Food was OK, staff were really nice, it was just slow

Absolutely shocking at the Edwalton McDonalds tonight 18th October. No Milkshakes, No Quarter Pounders, Half filled chips, Plain Cheeseburger with no Cheese. This McDonald’s was decent when it first opened now it’s poor like the rest. Managers must be held to account for poor quality food, slack staff and food running out. Why on earth does this site have their food deliveries on a Friday night every week. Friday and Saturday night are your biggest takeaway days I’m sure and you always run out of stuff every Friday. Get your deliveries in before the weekend it’s simple. Management should be holding their hands up to this mess and actually start managing the site with some real thought. Area Managers need to get in there and see what’s going on. Shocking tonight.

Parts of order missing, no straws, my first MacDonald’s order and my last

Ordered 5 sauces (which I paid for) that were not delivered.

I visited the macdonalds at Edwalton Nottingham near notcutts. This is the worst experience I have ever had. I ordered a big mac deal for 2.99 that I had via email. I told the guy at the drive through that this is what I was using and even showed him the deal with the bar code. He added 2 big mac meals and charged me 10.18???? It should have been 2.99. The payment had gone through as he did not tell me the amount. I complained and was promised a refund which has not gone through. The food was really cold and inedible. The fries were like cardboard and the big mac was a mess!!!! I am disgusted I was charged 10.18 instead of 2.99. I will never go back there again!!! The customer service and food was the worst I have ever had! I feel ripped off. This needs to be addressed. I would at least like my refund!!!!.

It's the best McDonald's I've been to since moving here from the States.

A fairly new McDonald's located in a small but busy retail area. Staff very young most of the time and not always well-trained in customer service, but food always hot.

I only bought food here for my labourer. I wouldn't eat this stuff

Tried to order in the app and it failed at the last part, twice. Was very busy but only had 4 order screens and were queuing to use. One person was serving at the till but was taking absolutely ages. I know it's no longer 'fast food' but 20mins to get to the point of ordering and then a similar time waiting is just too long. Need more staff/ more efficient staff manning tills and more ordering points. Very poor.

Food was cold and difficult to find car

Very bad management of this McDonald’s. If you make a complain, the staff just tell loads of lies to their management who then just back them up. I’ve never known such a disgraceful business.

Spot on! Some younger staff are a bit not bothered but I was probably the same at their age!

Cold food. Not very quick serving even though there were plenty of staff. Rude staff. Cleaner growled and rolled eyes at my autistic brother leaving him in tears. No manners whatsoever so ever from the staff. Clearly the cleaners are lazy as their only job is to clean table and they can’t do that.Do not recommend

Drive through - asked for a plain (only cheese) double quarter pounder meal, and two other meals. Arrived at collection window. Longer than normal wait. Food given. About to drive off then realised we’d not been given any drinks and no small fries. Had to get out of car to knock on window to get the attention of staff. They apologised about drinks but small fries not on order even though I’d asked at order point. I asked if I could pay but he said he doesn’t take orders or payment at this window so would have to drive round again ! As it late I decided to leave it and drove off. Pulled over once away from restaurant to eat my plain burger..one bite and I discovered all the gherkins and sauces 🤮 and no way to fix as driven away! So annoying !

Cleanest Macdonald's I've ever visited including the toilets, service pretty decent as well 👍🏻 At time of visit only had Strawberry flavour shakes available 🙁

Half of my order is missing and the food was freezing cold

Bar far the worst McDonald’s in Nottingham. Lost count of how many times when using the drive-thru the food has been wrong, not made correctly (received a Big Mac with the top of the bun missing) missing item etc. Last time we ordered in it took forever to receive the food. Staff don’t care, poor attitude. Definitely avoid this one and head to Trent Bridge one, much better service and food always correct!

Amazing service. One lady called Evie was happy to help with anything and everything. She helped us place our order brought it to us and had a smile on her face. She was also making sure everyone else was ok and making sure everywhere was tidy. She is a happy smiley person.

It was a mackyd sadly doing down hill