McDonald's in Kingston upon Hull, City of

They are quite rude to the couriers.

Ordered to take away, got home about 5 minutes later to notice food missing - tried to call their number but got ‘user busy’ tried to call 10+ times and still nothing

Blonde lady working in the drink section was really friendly

wasn’t open yet they still take your money and make it hard for you to get a refund never order from here unless you want to be robbed

I visited the McDonald's in asda. I made a mistake and ordered via the app and went to the wrong store. I explained to Deb and she was amazing she said the order had been disposed of due to the time it had taken me to get to the correct store. She remade the order at no extra cost which was amazing due to it being my fault. Deb was so nice and a credit to her job, she was polite engaging and so so helpful. Great experience will be making this my regular store

Spent a £10.72 but it took £20 off my card

Made an order and found the portions for the large chips where the same as a medium and 2 of my burgers where missing! I won't use them again!

The food is nice as usuall with a maccys however i would advise to check your order before leaving the counter as just got back to my car to realise they had not put the nuggets in 3 of the happy meals and last time even thougg the sticker on top said sauces only they covered the burger in salad too. Adding to this as just had to wait 25 mi s to get the complete wrong order, no cheese on cheeseburgers and extras that were paid for missing again, i would save yourself the pain and go over the road to the other maccys as at least they get things right

Yet again items missing, no straws and lid not on coke just a mess!!!!

iv just spent 35 pound on a deliver there is no food just dropped of drinks with no meals apsaloutly shocking I want my money back

Won't be ordering again! Order placed at 3 20 came 5.42

food was stone cold, like it had been sat for ages before it was even picked up to be delivered. the time kept getting pushed back so waited an hour when was meant to be 20 mins.

Food wasn’t even delivered. Messaged driver to say he was down wrong on tracker, didn’t even ring me.

pay for doubles only get singles good was freezing and missing two brownies 43 quid down the pan

04/02/25 Went and got several items, the chicken share box being one of them. The chicken selects have caused me to become unwell soon after eating them, I've thrown up three times since eating them. My friend took what was left home, soon after he ate them he also became unwell

on time but food missing from order

it was cold and missing items too

food was cold overall good service

Why do they never provide sauces with deliveries but still charge for them?

one wrong burger with the right label. other burger looks like someone has taken a bite out of it. very little sauce even though requested for extra. No salad on either the burger without my request to do so. stone cold by the time arrived. arrived 10 minutes late. order frequently and never get it right! not happy...

order for 19.30 arrived 20.15 arrived stone cold. not even luke warm

Shocking. Cold food, wrong drink and was late.

We just got food delivered but it was all wrong the food was someone else ordered

my full order was wrong every drink an meal n i had been sent someone elses food i had to bring it into Asda Kingswood macdonalds and collect my order i paid for delivery for n lose money orders ain't even checked there thrown in the bags everythin leaks ridiculous

One star is one too many, they are absolutely useless every single one of them. In store - crap, always something wrong sausage and egg McMuffin with no egg being the most recent, delivery - only sent drinks and not one item of food. Not a brain cell between them bless em x

drinka was all over the bag and wasn't the right milkshake

The drive was late so I went outside to look for him and he was sat in his car on his phone so my food was cold

Food thrown all over the bag. Food stone cold. Drink was tipped into the bag and leaked everywhere

Only just come and everything was freezing!

30 minutes late, luke warm and a vegetarian burger missing

chips freezing straight in the bin

the order was incorrect the burger had cheese on it so couldn't be eaten. no ketchup. only 2 drinks sent one of which was like blackcurrant cordial. not very happy for the price

Extremely disappointed. Multiple items were wrong, despite clear customisation. But at least what we got was warm

All of my items arrived as ordered, however they were stone cold, i would understand if they were slightly cold due to the weather but they were freezing.

Wouldn’t bring it to the first floor , it was cold and burned

my burger has no bottom bun and the coke needs changing as the syrup has ran out, the food is freezing, mcdonalds has really gone downhill

thank you so much came quickly and hot

This didnt even turn up took all my money absolutely discuses on how theybare woth the services and no contace when has not arrived when not come

i should 100% be refunded for this iv already complained and haven’t heard back, most of the order was completely wrong and ruined it i had to do another order with a different restaurant taking more money! if you can’t make the food right don’t be on just eat simple! id like to request a refund or at least half of a refund. absolute joke not happy

The share box of nuggets had no dips

Absolutely shocking… Food was very cold, not delivered in a hot bag. There was no salad on the McChicken just a piece of chicken and a bread bun. Burger was all dried up and looked like it had been slapped about on the floor. Paid £23+ for this rubbish, NEVER again…!

Ordered at 10.30pm, order never came at all. Woke up the next day and they had marked it as delivered. You have to be a special breed to work at McDonalds.

Food never arrived, after stating it did. 2hrs and nothing. No refund for the delivery charge or anything.

Missing items again always from McDonalds x

both big macs missing an rest of order freezing cold

Delivery time kept changing, food cold, 3/4 items missing, asked for plain burgers got everything on them

Half of order missing, what an absolute joke.

Let's start with this , that you guys are best McDonald's in Hull, but don't get comfortable, there is much to improve to your service when it comes to missing food in order, from canceling orders without giving reason , to sometimes quality of food that being delivered to our houses, you guys can do better and then belive me that your reviews will be better and better.

Ordered and waited and waited, staff didn't have clue,

it was freezing cold and I wasn't impressed like it should be boiling hot

Missing a big Mac and 20 chicken nuggets and we had to wait over an hour

Food was cold wrong sauce in my wrap and was a hour late

Order took an hour to come chips was like cardboard and nuggets where so hard! Wouldn’t recommend ordering for delivery from here

food cold and coke was flat and and don't send all what I ordered not happy

All food cold. Dips paid for but missing. Driver smoking in car as he arrived and put out on my drive.

Food took 2 hrs to come from payment, then arrived Cold & missing the drinks. Never again……

Absolutely useless. Asked for no cheese on my burger but got cheese anyway so I can’t eat it. They Forgot to put in two mcflurries and sent a small drink instead of a medium one.

Mc chicken was frozen and missing 3 lots of fries

waited almost 2 hours and when it finally arrived our food was cold

items are always missing. times get pushed back. about time things got checked before sending out

Breakfast wrap was burned, inedible and only received one hash brown despite being told I would have a free one from a just eat promotion poor service

drink all splilt when un done all over my friends carpet and drinks are missing !! no red sauce when asked for kids nuggets considering my son needs that to eat nuggets chips all cold and burgers are missing!!

Unfortunately a lot of items was missing (the chips from all main meals) and a drink. Unfortunately I was declined a refund I was also declined a refund the last time this happened. Just eat is meant to be convenient but it’s a nightmare.

Never arrived for second time. shocking

wrong order again. how bad is it to get the order right !!!!!

The fries where cold and hard and the burgers were cold

Food over hour and half late half missing food freezing

Waited over an hour and food never arrived. Tracked driver to nearby then it came up as "delivered" when it never was. What's the point in the delivery codes to protect my order if they're being delivered elsewhere without them?

Understandable that the restaurant will be busy due to the Christmas period. But lack of explanation on the length of time for delivery it just adjusts by a few minutes each time and then the food arriving freezing cold by a delivery driver who was smoking while handing me my items feels poor service when you are paying more than you would in person.

The food was lovely and hot when it come

food was cold and delivery time got pushed back over and hour.

Took ages and forgot half my order

There were none of the 5 sauces ordered, the pineapple sticks i ordered didnt come. The werent any napkins. The food itself was quite cold when it got here.

Received 2 hours after ordering. Most of meal was cold.

order was cold and inedible..again

Food was cold, ordered a dip and didn’t come in the bag.

food was absolutely freezing. not to standards plus also a drink down not happy

Orders are always wrong, missing items! Waited over hour for food after placing order. Terrible

ordered a large milk shake ended up with a bottle of water

cold food, milkshake not mixed properly and no toy so bain won't eat it as it was ment to be a happy meal that's not complete or eatable note to self just use air fryer in future

Missed out the full meal asked the delivery guy are you sure it’s all there he told me yes then left!

Order wasn’t even delivered to the right house!! Always have a problem with ordering from here! Either have food missing or gets delivered somewhere else!!

Poor quality, wrong items sent

food turned up half hour late. stone cold and missing 2 items. Hungry children got less to eat. Fuming

Courier was great, got order in on time.

the delivery driver decided to sit outside on his phone for 10 minutes before delivering so everything was stone cold

food was missing items qhen I Confronted the driver he rang me and was very rude I was missing both my drinks and mc flurry we called mcdonald's and they where more then happy to send them out again if the driver agreed he did not again mcdonald's was very helpful the driver was a aragont and rude

great food and delivery time thank-you

not happy missing a burger and a fries of order never get it right second time now

delivery time was an absolute joke.

Asked extra pickle and mustard and didn’t get any 👎👎

Can’t remember one order from here that hasn’t had anything missing/cold/overall poor service. One of the worst McDonald’s I’ve been to.

the food was cold, and then i was given the wrong burger

Time kept changing forgot half of my stuff takes the mick

3 hours waiting, missing items. never again

Delivery driver was there for ages so not his fault. Chips cold, burger didn't have any sauce in and 2 bits of onion. I know it's fast food but it was thrown together and stuck to the box

Poor effort at a delivering service, surely the order should be checked before being bagged up and sent out to a customer who had to wait an hour for the wrong order

Forgot half the order and it took 2 hours to get here. Ordered at 11:50am it is now 13:52pm.

The delivery experience was terrible. When I received my order, my coffee was spilled all over the box, mixed with the McFlurry. It was a complete mess. Completely unacceptable service.

I ordered two Malteser mc fluffy and I got a two orange I want a refund