McDonald's in Southend-on-Sea

Ordered for delivery and an item is missing as usual. Not something which has happened for the first time with McDonald’s either. Sorry to say, but I won’t be eating/ordering from them in future. By the way, there is no way to complain about it either. Go talk to the virtual assistant on their website and It will run you in circles to the point u will feel like pulling ur hair out. needless to say, their customer service is as garbage and un-healthy as their food.

Love the milkshakes and burgers.

Everything was great, just the time it takes to get your food is poor, but it is always busy but at least the food is fresh all the time. The atmosphere was loud as there was too many people there

Delivery was awful. Waited over an hour and a half and it’s cold. Don’t bother… Either eat in or don’t order at all.

I tried the new (old?) McRib. What a disappointment, absolutely nothing like the photos advertising it. If it hadn't taken so long to get it in the first place I would have returned it. Also no option for table service, I got the feeling the number markers were removed so you had no option but to wait at the counter. I have the feeling this restaurant is a franchise...

Ordered a double sausage egg mcmuffin meal and received a hash brown and porridge? Called up and received attitude from some moody woman with no resolution from them great job!👌🏽

Usually rather busy especially when college kids are on lunch breaks. Can take up to 40 minutes to get a meal. Workers are polite and helpful and can only do so much. Decent little spot.

Food was ok but you know your in a dodgy area when the McDonald's have blue lights installed in toilets as a security measure to stop intravenous drug use!

Everything in life is relative and as MccyDs go, Southend isn't too bad. If go to YT and look at some of the nut jobs and army of security frequenting Brick Lane McDs, top of the high street Southend-on-Sea, is the Ritz. The food is OK. You know what you are getting. The prices aren't outrageous and it's OK for a pit stop. They do table service now, which is a big plus. During the day it's OK. Haven't been on a Friday or Saturday night and I doubt I will. Great for people watching if you are so inclined. Lots of Gammons and 'Patriots' swearing at their young children. Makes ya proud to be British...

My food was put over by delivery and when they realised (after prompting) the gave me it ... cold

I popped in for dinner on my way home. I had a Spicy Veggie wrap meal, and it was nice. Standard McDonald's.

When it's busy you gotta wait but when it's not busy then service is impeccable!!!

Staff are really nice, and efficient they have to deal with a lot in this busy and boisterous location - ordering on the app and table service were excellent, as my guest and I were unable to stand in a queue due to medical conditions. Food was hot and delicious.

COMPLETE JOKE Ordered through the app twice now and both times there has been mains missing!! How is it even possible?? BOTH MAINS missing from my last order, no sauces and stone cold. Avoid ordering from this McDonald's.

Went in there couple of days ago. Firstly was very dirty and loud. The manager was just sitting around talking to customers even though the store was dirty and was busy. I had to wait nearly 30 minutes for my food as some staff decided to talk to eachother instead of working. The foods good but won’t be going in there again.

Food was good. Service was bad, at least a 30 minute wait time on the 20/09/2024 at 15:20, staff were not friendly, there was only one person cleaning the front and she was working really hard changing bins etc. a manager was talking to two women with buggies because they knew each other (they was talking loud enough about the personal lives). The whole wait time he was chatting and the cleaning was having to go around him the times she had to change the bin. Understandable when it’s busy BOH staff cannot help wait times due to high demand but the managers just chit chat for ages and don’t care what’s happening.

Slowest McDonald's I've ever experienced. Worse than the one in Scotland.

Closed 5 minutes earlier today. I just wanted a burger! 🤔😪

Gross! I felt dirty as soon as I walked in, I went to the toilet first, which was dirty and stunk of urine. Waited ages for food at a sticky table and when it arrived, it was cold and stale, oh and I also had no idea you need a table number before you order on the screens but luckily we had children already sat upstairs but I had to run up and ask them which wasn't ideal. Never again!!

This McDonald’s is a bit of a mixed one for me when the upstairs is open it’s great. Loads of space and room to sit. When it’s shut it’s a nightmare. Packed with very few places to sit.

I order food from this branch and not sure why but they never put any sauce into the bag, not even the ones I pay for. Unacceptable.

Staff are kind. Wi-Fi isn't working and tablets removed... Chocolate milkshake tastes like a banana one (guess they use the same flavouring) and burger patty is too dry and not juicy.

The chips weren’t edible absolute disgusting chips had no salt ordered 3 chicken nuggets and only received 2.

Chips were dry and tasted undercooked, had a belly ache for days after. So did my 3 year old. Milkshake tasted like toxic waste as the syrup levels were super high. It wasn’t fit for consumption. Won’t return to this branch. Yuck

Staff were friendly and hard working, but there was a horrible damp smell coming from the cleaning cloth's that they were using

Clean and fast service, felt safe with the security team at the door (summer holidays so trouble is increased as expected)

just ordered one shake shake and Coke take away, and they didn't even pack it. Just it was so cold and hangover to me, and moreover, nobody was on till.. I had to wait 15 minutes, just To give them order. Ridiculous and hilarious.

Very good food Very good service can'twait to order again

It's McDonald's you pay for what you get. Helpful staff food is good. Wheelchair accessible

Fries weren't cooked practically raw disgusting. Ordered 2 meals and only received one pack of fries. Although they were inedible. Not the first time had items missing from order. Very poor for a big chain restaurant, this branch should be closed 😡

Not a nice place to go would not give the food to my dogs

The stall was very slow, even though it was quiet the whole atmosphere of the Staff just seems like they just don’t care. Time is ridiculous for hamburger I waited 9 minutes. The worst McDonald I’ve ever been too

The place was clean but quite busy

Girl Serving was perfectly lovely bright and charming. The Breakfast Food was Luke warm when unwrapped and for the first time EVER the Hash Browns were greasy and soggy. So actually really Naff grub and most disappointing

awful they gave me salt in my milkshake and didn't care when I said it tasted salty moved to new zealand to get away from this maccas

Children throughout on other people and worst maintains and support under 18 and that is the main problem with management and thank To manager sein. But he did not respond to us

What a rude staff Very bad service

I think the staff missed the point of fast food. 20 minutes wait while the staff seem to actually care to do their jobs.

The food was good, shame the quality of cleanliness throughout the store was NOT up to standard. As I went to take a seat, I saw this hair CLUMP on the table. This is disgraceful.

Absolutely the worst McD's I have been to. This is the quarter pounder with cheese I got served

ordered a breakfast roll and there was egg shell in my egg🤢

As always staff are very friendly, give 100% and outstanding service.

Food took 23 mins to be cooked Half the staff were so slow and didn't seem to have a clue what they were doing . Food was warm not hot

The food over all was good except the cheese herb bites they did not stretch nothing like the ads don't but them

Delivery meal was cold and missing several items The bag was poorly packed and all the chips were everywhere in the bag

It took us almost an hour to receive our order. They felt no justification for their behaviour.

Popped in to try the new Hot Cross bun latte , restaurant was nice and staff were friendly.

Great tasty breakfast, the right size portion. Yummy pineapple and fantastic coffee with chocolate cream so affordable...

Very slow I getting my order very sticky floors they need to work on how quick but time I got my food there was more orders on the board than anything I go to Stratford and it only takes them matter minutes to get your order to you this McDonald's takes longer very slow

I have ordered food for my entire family tell me how they remember 7 sauces of different kinds 3 wraps and forget my burger in my burger meal and only gave me fries and drink .

Ordered food from here, came in absolutely busting to go to the toilet and was told by Amir i was not aloud to go as they were ‘under maintenance’ as well as the toilet downstairs apparently which was just locked. He then told me to go across the road and follow the signs to go to the toilet. it was 9:30 AM and the upstairs area should have been open and toilets should have most definitely been accessible by this time. This is absolutely disgusting and taking away basic human rights.

For fast food, I (along with around 20 others), were waiting 25 minutes (25 minutes!!!!!) For their order with no explanation or apology. Food came out resembling nothing like the picture and really made my confirmation that other food outlets are better priced and better service

I ordered a large meal with extra hash brown and they gave me a medium coke and forgot my hash brown this isn't the first time I have ordered and they have forgot things of my order

Staff are friendly and food was good

Didn't send our whole order and then messed up the refund, unless a big tasty is really only £2.49

Went to Mcdonald with my grandson he had a milkshake and he love it . 😀

Absolute joke!! Ordered food for my family and I tonight. Order was over 50 minutes late. And I specifically said “NO ICE” as we are all recovering from an infection and guess what? There’s ICE in every drink. Tried to call the restaurant and the line is constantly busy for the past 15 minutes so clearly the phone line is either not working or been purposely put in a state where it doesn’t ring. What sort of illiterate morons are you hiring for them to not be able to understand NO ICE? Also amazed at how a busy restaurant which took 50 minutes to send out my order can send out ice cold food?

The bag the food was in was wet and torn and the box with the food is an absolute mess not only was there a big delay but the food is freezing cold and come looking like this. Not happy and had to be binned 🤮

McDonald's food same everywhere 😋 Never changes

Need to meany points for little food

Bunch of idiots that can't pack fries into a Just Eat order.

Good food of course but when handing the orders out they need to shout the numbers a little louder as I could only just hear the lady as it was so busy

Ordered through JustEat. The food was an hour late, so it wasn’t very warm when it was delivered. Barely any sauce in the burger and the coke was flat

👍 👌 🙆‍♂️ 🆗️ 🆒️ 👍 👌 🙆‍♂️ 🆗️ 🆒️ 👍 👌 🙆‍♀️ 🆗️ 🆒️ 👍

The food was served fast and it was hot! It's rare I get a hot McPlant meal from London branches! I found the whole place refreshing in customer service. I remember from years ago this same restaurant were excellent with kids parties and the full scale pirate ship upstairs! Still a great place!

My burger within 1 minute if it being served the burger was drive cold my chips were nice and hot but if I wanted a cold burger I’d buy a rustlers

It's mcdonalds Some delivery's not right though

Amir was very good and very respectful to all the customer.

The breakfast is not as good as it looks when sefed up not worth the money

Made a visit to this McDonald’s today 16th September order 4 apple pies after 10 minutes wait they arrived cold . When I asked if I can have hot ones I was told by shift manger “they are fresh ( what out of freezer) and don’t care if they cold “ as you can imagine I was shocked by her response . I also asked where the food hygiene label was that she still did care . Totally shocking service and of course no contact details for the company that own the restaurant yes the pies went straight in the Bin😡😡😡

Macdonalds has got so much better,went in for breakfast after a meeting & I was pleasantly surprised...place your order,sit down & the friendly staff bring food to your table!! Also a lot more healthy options on offer..Well Done

Absolutely disgusted with the service at this McDonald's after an evening at Peter pans with my children we decided to stop and get a bite to eat to then be handed my food and told I had ten minutes to eat as they close then security walking round pestering my children asking I'd they finished ! How bout tell me when ordering we can't order as your closing no yould rather take money and kick people out with there food

This branch is tidy and cosy. Burgers are made up yo standard.

This Restaurant just made me Sick, service was usual I will never order from this place again Reporting this to Trading Standards & Food Standards Agency DO NOT EAT THERE

Meant to open 7am stood outside for 10mins got fed up and went to Greg’s across the road

Orderd through the app. Food came with more than half the drink spilled everywhere. Staff were useless saying it was not down to them. Will never buy here again

I love McDonald's. Service was quick and friendly, one of the staff members asked if he could get me serviettes as he noticed I didn't have any great attention to detail for a burger place

Самий поганий мак в моєму житті,в мене в Україні в селі,кращі ніж тут,просто ужасно. The worst poppy in my life, in my village in Ukraine, better than here, just terrible.

Basic McDonald's, with friendly staff

It's OK does what it says on the tin

I didn't visit this eaterie. I don't eat McDonalds.

Used order screen, Dble cheese burger & coffee latte Hit the food/caffine cravings before train journey. Not too busy/few mins wait for order. Nice team member kept table areas clean & was chatty/helpful to guests.

Lovely walk along the pier. Choose a beautiful sunny day. Relaxing and listening to the waves. Just what was needed 😌

Service was a bit slow but the food was good

Noticed possible infestation fly on ceiling near entrance and stain kn ceiling next counter.

Absolutely puzzled by my discovery this Thursday, wondered into macdonald's and found a shrimp in my fish burger??????? Appalled but was nice

Had wipe and clean our own table before we could sit down

We have a breakfast flat bread muffin my wife has coffee aswell and milk shakes some times and youse your wifi

Very slow getting orders ready. We waited a good 20 mins.

We waited nearly 20 minutes for our food. Workers were very slow and there was a queue of about 15 people waiting to collect.

Always lunch here. Prices are reasonable and the kids love it.

They forgot my order then they removed for screen and then I had to ask for my order, I do understand they busy and it is fast food but at least apologised would be appreciated.

This Location has a play area, perfect for the littles on a rainy day! Restaurant is clean, staff is friendly. I always order in the app for easy pickup! This location is BUSY, have some patience, plan accordingly if your on a lunch break, And Remember, they Love to see you 😁

I love the food and the service. The atmosphere can be noisy depending on the time.

The staff are really nice the food was good but the restaurant is in really poor condition.

Standard McDonald's service but a rare find for the condition of the burger when you collect it, it's hot and well made

Really bad atmosphere, people screaming that the phone was stolen other saying that someone abused them verbally.

Very busy lot of waiting all the time.

Although the food is decent quality and the expected for a McDonalds, the cleanliness of the restaurant itself is lacking. It always feels a bit dirty and the tables feel sticky etc. Ordering screens are sometimes out of order as well resulting in huge queues.

Very disappointed for something that's so expensive for what it is and it's such a poor service don't waste your money or even so your time the chicken nuggets tasted a day old the fries were freezing and tasted reheated the milkshake which was 2 pound alone was vile wasn't stirred properly I remember a time when a drink came with a meal the burger was the nicest thing but for the price of 25 quid for 4 cold burgers 2 chips and 20 chicken nuggets wasn't on my agenda not to mention it took ages getting served the staff are rude and stand around doing nothing while the so called restaurant gets busy just for people like me to waste there money expecting a hot nice meal but instead you get cold meat day old chips and flavourless nuggets it is an outrage that this business is still open it deserves to but shut down all over the world just like Argos it's what happens when company's or restaurants dont live up to there own reputation they get shut down so why is this so called food shop still standing close it forever