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4,0

Based on 57 opinions finded in 1 websites

3.5Ambience4.0Cuisine3.5Price4.0Service
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Nº 477 in 803 in Southend-on-Sea

Nº 16 of 28 American in Southend-on-Sea

CUSTOMERS TALK ABOUT DISHES WITH.. cookedsteak

Score
OpinionsNoteTripAdvisor574.0

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We visited for my husband‘s birthday. We were a table of five and arrived at 7 pm. On arrival. We were the only diners in the restaurant. Three other tables were occupied by the time that we left 9 pm. This was a sat night. The menu has changed fewer choices or maybe fewer fine dining choices. The signature dish seemed to be the steak either steak on the stone or cooked so we opted for steak. The menu even contains a little joke. “Don’t ask the chef to cook well or medium well “ I opted for medium rare so when it arrived, I struggled to find the pink meat. I also ordered some garlic bread for our daughters, it arrived smothered in cheese but no mention that it would have cheese both daughters don’t eat cheese . The waiting staff require additional training. A female server. Didn’t even apologise when I complained about my steak instead told me it would be a further 15 minutes for a new piece , that wouldn’t work as everyone else had been served. They would’ve been nearly finished when mine arrived. Her solution was to scrap the order all together, but I came to a restaurant to eat. That wasn’t a good solution, the senior server, or maybe the manager later came over and offered to compensate for the steaks and provided a discount, which is really good of him, the chips could’ve been triple cooked for that crispy restaurant feel they suspiciously look like they may have come out of a packet also . After we complained about the steaks, we didn’t receive any additional service. We had to request a desert menu, being gluten-free. I asked what was gluten-free on the menu. I was told nothing it’s not completely unusual but usually you’re offered either ice cream or sorbet. We had the feeling that we were no longer wanted so forfeited the deserts for our table of five, asked for the bill and left, one of our diners was in a wheelchair, no point did anyone offer to open the door so we navigate of the double doors ourselves and left disappointed . Positively the cocktails and the beers were delicious. My recommendation would be hire some staff that smile or are attentive, become a bar and do what you are good at. This used to be one of my husband’s favourite restaurants in Southend. I’m not sure will visit again though. Bad times!

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Chuckle35 . 2023-09-17

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My last review of this place was glowing, last Spring I thought we’d found a new favourite spot in Southend. Having revisited several times since, it’s gradually deteriorated. Our most recent visit will, sadly, be our last. The food is mediocre, at best, but expensive. The service has gone down hill (our waitress wasn’t meant to be working and made sure the whole dining room was aware! Really unprofessional) and while in the past the standard was very high, unfortunately now we just don’t feel welcome with the staff totally uninterested, verging on rude. Last year in this restaurant I had one of the best meals I’ve ever had locally and recommended it to everyone. Such a shame that it’s all changed so drastically.

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CJK1982 . 2023-09-05

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I chose this restaurant with my visiting friend, as she likes steak so we thought we'd give it a go. Firstly they were late opening which wasn't a major issue as the dark-haired waitress explained she was on her own. She was really friendly and kind so I thought ok and she was quick with our menus. This should have been the alarm bell though, as we were outside waiting before the chef arrived, as I saw him go in about 11.58 whilst we were outside. At the time I thought he was a waiter, if I'd known he was the chef before we went it I would have said to my friend to leave, as it doesn't feel like a good sign if the chef arrives two minutes before the reservation. The nice waitress did say things would take a bit longer due to staffing, but again not an issue as my friend and I were catching up, and I assumed the chef would be ok in getting things started up. Starters came after about 20 minutes and were delicious, so I did think everything was going to work out, but this is where things then went downhill. We both ordered fillet steaks and when they came out, they were not on the hot stones as the menu advertised, just plonked on a white plate with no attempt to add any garnish or any care for appearance. No ask if we had everything we needed like salt, pepper, ketchup etc. I asked for mine rare and my friend medium rare. My steak was medium to well done as had a tiny slither of pink, my friend said hers was OK. I sent mine straight back and a different waitress came over and rolled her eyes at me as she took the plate, no apology whatsoever. It was like how dare I order it rare and then not be happy that the chef overcooked it. The staff then proceeded to argue, the chef seemd really irritated as well and it's like he wasn't aware of how I asked for it cooked . It took ages to bring a new one by which time my friend had completed eaten hers. We complained to another waiter also about the chips as the menu described then as skin on but these are clearly frozen bought chips with no skin insight. He also said if we wanted it on a hot stone we should have asked for this, but the menu and website just says this is how it comes for a unique dining experience. Clearly the chef didn't have time to get the hot stones ready or just couldn't be bothered. New steak finally comes and is rare but completely unseasoned so I ate it but definitely only memorable for the wrong reasons. Our first waitress knew we were unhappy and was really nice and apologetic, but it I felt like other staff just didn't care and didn't want to be there and this poor girl is trying her best with no support. In the end we finished the wine, paid the bill and left. I am rating one star because of how this was dealt with by the couldn't careless attitude, nonchalant chef and the fact the menu is misleading as to what you get. First and last time; shame as I think this place with the right staff would be amazing.

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T5038PGnatalier . 2023-08-20

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Been meaning to write this review for sometime and I’ve finally had 5 mins to type it up. Have visited this restaurant twice over the last two months and can honestly say it’s some of the best food I’ve eaten out. We first visited this restaurant with family and had a lovely meal and found all of the staff to be very friendly and welcoming. On our second visit it was my birthday so we treated ourselves to the tomahawk steak. It was cooked to perfection. And again the staff was amazing and made my birthday on fireworks night even more special. I didn’t get all of the names of the staff but to Sophie who cooked our steak and the others, Paul, Jamie and Ella, thank you all so much for a lovely experience. We will be back again real soon.

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sophiemK479QH . 2022-11-29

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Went in for a Sunday roast and steak. Young girl came over and took our order - didn’t ask how I would want my steak then forgot to ask what I want for my side and if I wanted any sauce with the steak. Then proceeded to tell me that you had to pay more for sides when the menu said otherwise so clearly doesn’t know the menu. The restaurant wasn’t busy but forgot to bring the second round of drinks over. Food was lovely couldn’t complain. When the waitress collected the plates she didn’t ask if we want dessert but ‘do you want the bill yet’ as we could see the kitchen was closing but was never told about that. When the bill came up I asked to remove the tip as she didn’t deserve the tip for being so rude so proceeded to throw the new bill on the table and walk off.

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Myles12467 . 2022-09-25

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Had a lovely dinner with kids tonight. Food was delicious, plates were hot, waiters were attentive and service was excellent. Really enjoyed our steak, salmon and kids' burger. My daughter said she had the best brownie in her life here. Enjoyed our visit and will come again.🙂

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287lenkas . 2022-09-24

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We arrived and was greeted by a very lively lady who seated us vey quickly. We then had Sophie look after us who was Amazing, her knowledge of the cocktails 🍹 👌 was top notch. All round great experience! Will definitely be back.

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R9502BUpaulb . 2022-08-21

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I was looking for a great steak, and this place offered a selection, served either on hot stones, or cooked to your liking. B likes seafood and fresh local fish was on the menu for her. My ham hock starter was absolutely sublime, and B's white crab salad was excellent too, but the accompanying home made bread was either overbaked or actually burned underneath. I chose a 10oz ribeye steak - £26 - with thrice cooked chips and a blue cheese sauce and asked for medium rare... B's local sea bream was nice, but the potato rosti was overcooked. My steak arrived cooked medium... no rare anywhere. The chips tasted of cooking oil... not pleasant. The steak was otherwise unremarkable ... edible but unmemorable in either taste or texture. My dessert of Eton Mess just wasn't, and, again, the meringue tasted oily... B's mango and coconut panna cotta was good... Coffee unremarkable... English beer only in bottles... small glass sauvignon white requested, large glass delivered. Staff largely young, delightful, but inexperienced... Total cost £114...

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DeeM1947 . 2022-08-20

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Starters were Great!! 5 star.Tuna Tataki for me, Scallops Neuhaus for Jess & Hazel & Katie had Ham Hock with pea pans cotta

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Leslie S . 2022-07-29

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Wasnt expecting restaurant quality food of this standard on the seafront; very pleasantly surprised, the chefs deffinately know what they're doing! Looking forward to coming back :)

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Jess S . 2022-07-28

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Nice place, good food, a bit expensive and poor customer service. Waiting for more than 30 minutes (a few tables were occupied) I asked one of the waitresses how much time it will take. She answered 20-30 minutes. I said we are waiting for more than 30 minutes and with this I caused her displeasure. She told me that she is a human and deserve a human treatment and if I continue to be rough she will kick me out of the restaurant. None of the staff had a badge, her colleagues refused to tell me her name. Very inappropriately dressed, with this behaviour her place is not in this restaurant. I hope her manager will take action otherwise with staff like this lady the restaurant will be equated to a street kiosk.

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valentinavL5787MJ . 2022-07-19

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Having dined in Traks who recommended we tried here as the Steak House that was is no longer, apparently a victim of Covid and social distancing we had expected something similar, sadly although the food was good the restaurant itself lacks any ambiance. Sadly being sited on the seafront we felt a little out of place dressed smart casual as most of the clientele were more used to eating in cut down jeans and beach clothes. I do not wish to appear snobbish but if you are paying £25+ for a Lava stone steak you would expect some kind of dress code, furthermore pepper and salt on the table or offered would also have been nice, having booked our table in advance we would have expected to be sat at a well presented and ready table at the time we arrived, sadly this was not the case! I do understand that being located on Southend Seafront has its drawbacks and challenges but if you are offering an quality menu you need to make the ambiance is right. Perhaps the restaurant could be divided in some way with dual entrances? Staff seemed very busy re-directing non users of the bar / restaurant to the public toilets across the road.

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David S . 2022-07-18

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My partner and I had 2 lovely meals here , the food , drink and service was amazing. There is a great little wine list and lovely cocktails . We also asked the waiter to call us a cab but because it was taking so long the waiter offered to take us home in his car . Honestly this place is amazing and I highly recommend coming . Thank you so much keeley Sophie and jorden you made our 2 nights with you a memorable one

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stacygK8059XZ . 2022-07-10

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Had a lovely meal in this restaurant will definitely be returning the steak was very good. The staff were very friendly

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Denise M . 2022-06-23

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The service here was mostly good (although a little slow and forgetful), but the food was quite average - acceptable burgers which were curiously priced (veggie burger cost more than the meat burgers, and neither came with chips - £3.50 extra). The restaurant is spacious and relaxing, but nothing spectacular in terms of food and drink.

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Herminius . 2022-06-01

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We’re just around the corner, so luckily for us it’s great! Superb menu, small but decent wine list. My starter of salt cod scotch egg was delicious as were my gf’s baked scallops. We shared a chateaubriand for our main, which at £60 incl 3...

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CJK1982 . 2022-04-23

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Stopped for a drink with the family… the kids drinks had shards of glass in the bottom of the glass when they had finished… told the bar staff and all he could say is, do you want another drink !!

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Q6485YSchrisp . 2022-04-16

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Hi just like to stay thanks to the team, what great service and the food was unreal👍 It’s was great the food was so up lifting . The chefs made the food and sauce taste so balanced and full of flavour . The young ladies...

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Mattkab . 2022-04-10

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Came for Sunday lunch. Couldn't be more welcoming. Food cooked fresh. Highly recommend. Would definitely return.

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ClareB214 . 2022-02-13

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Had a great meal on a Saturday night, The food was lovely and the staff were great especially Amber the lovely girl who looked after us The manager checked on us and the whole experience was excellent and a far cry from the lunacy along...

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colinlU4237TR . 2021-11-28

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I am sorry but we walked out. I cannot comment on the food. The wait was unacceptable when the kitchen staff/chef were leaning elbows on the counter watching the restaurant. We ordered nibbles of olives and bread which after 15 minutes had not arrived. It...

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carolined804 . 2021-10-29

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Had a lovely roast , big portions, lovely veg too. Absolutely stuffed afterwards. Will definitely go back for more

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justinemoo70 . 2021-10-03

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Staff were lovely. Almost too attentive :). Shannon was amazing both times I’ve visited. Not too attentive and lovely person to chat to - great waitress. The food was outstanding, so Thankyou to the chefs. I had the fillet steak on the hot stone so...

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katerhianrobinson . 2021-09-28

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Visited on Sunday with friends and we all enjoyed our visit. We all had a beef Sunday roast which we all really enjoyed- however the beef was a little bit chewy. However, for the price £15 it was good and we all enjoyed it. The...

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travellingfoodie03 . 2021-09-14

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Had steak on a stone. Was superb. Lovely bit of rib-eye that you can then effectively leave to cook to exactly your liking. Good service. Ok wine list. I do feel though that the prices were a little high, more like London, which for this...

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bibblero . 2021-09-12

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Great location on the corner just down the seafront from the main area of Southend. Inside has been tastefully decorated and very modern. The menu was good and the food was tasty. The staff were friendly and the place overall looks relatively new so I...

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Metropolitan_Man . 2021-09-06

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Shocking customer service, staff seemed more interested in talking to eachother than caring for tables even though they only had four tables to wait. An inability to follow through with arrangements for a birthday even when reminded on the night!!. No response to my complaint...

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Paigelotte . 2021-08-29

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What an amazing service. One of the hottest days of year, but Ellicia still found time to be efficient, but also chat and be personable. Credit to her. Jordan and Victoria

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vickic66 . 2021-07-17

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Came here for a date night, the food was delicious, the wait staff was very attentive and accommodating. Had the calamari, shrimp and steak. Steak was cooked beautifully. Their hurricane cocktail had a great amount of rum and music was great. Will definitely visit again.

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Benita V . 2021-07-09

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Wife & I came across this place whilst out for the day in Southend we wanted something a bit better than a cafe, Chip shop or pub this place fitted the bill. Nice inside and outside dining area staff very attentive and fun. Food was...

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Steve-Chivers . 2021-07-06

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Staff nice and friendly but untrained, went today for lunch, Sunday 4th july. the food was luke warm, I had pork and my wife ordered the beef, the waitress apologised and told my wife hers would be another 5 to 10 minutes, we were off...

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terrywJ3353RL . 2021-07-05

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Went for dinner with my partner a few days ago and couldn’t speak any higher of the service that was provided! management were absolutely lovely, very accommodating, and the waiting staff were very attentive, smiley and happy. Drinks came within good timing and staff were...

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miaw1703 . 2021-06-04

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Me and my partner came down for some food and a drink. I wouldn’t normally come to a place that looks as fancy as this but the staff helped to guide me to a choice of food that suited my tastes and I was amazed....

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arronw958 . 2021-06-04

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Lets make this clear. service was great. The waiting staff were really fantastic. They gave me the impression that the management could have been bullies and the staff feared for their jobs. Poor Quality Management that lie to your face Don't eat here. Never going...

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GeraldB627 . 2021-05-29

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Great restaurant & fantastic food and service. A big thanks to Olivia, Aaron & Claudia for looking after us and making us feel welcome all night, a true credit to the restaurant!!

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Abigail B . 2021-05-23

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We went on a Friday evening the food was very good, and the staff are very friendly, it's not a cheap restaurant but the food was good quality, we will go again soon,

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cyprusgary . 2021-05-22

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Really good food, great service. I enjoyed every dishes and the mocktail was fab. I really recommend this place. The decor was also very stylish. I was lucky to get a coupon for early bird. I will go again.

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marionlZ9398PI . 2020-10-18

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Beautiful food great staff you pay for what you get highly recommended.wasnt rushed waitresses very friendly well looked after

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M5194YDharryp . 2020-08-29

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Amazing food amazing cocktails amazing staff. Lovely place to go for a night out ❤️ thank you so much 😊

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claudus777 . 2020-08-23

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Quality of food is very, very good. The staff are excellent and there was a feeling that during these troubling times it felt a safe environment (PPE being worn). A couple of minor criticisms, the range of items on the menu has been reduced since...

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Malcolm R . 2020-08-17

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If you like your fish or steak this place is a winner, very relaxed restaurant, great staff and lovely food

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RichardTH123 . 2020-08-10

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Food was amazing, the best food we've had in a long while. Our starters were Prawn cocktail and muscles which we thought tasted divine and were plated up to perfection. My husband had the Ribeye which in his opinion was the best he'd had in...

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Briandingdong . 2020-08-02

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Beautifully decorated. All Covid measures adhered to. Food could not have been better. Delish cocktails too! Staff attentive, informative and friendly. Lovely atmosphere, can not wait to return at our next visit!

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traceyp622 . 2020-07-26

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I've tried a lot of steak places and I have to say this pace is just amazing, and the fat chips are so so nice. So happy to be able to go back again I decided I should leave a review this time.

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Manar H . 2020-07-25

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Must say we only went in as everywhere else was booked up but I’m happy we did, probably the best food I’ve had in Essex would even say better than miller and carter. Really well made menu and the service was fantastic, the manager was...

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Venture684641 . 2020-07-25

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Took a chance to visit this on Thursday and glad we did, the food was excellent and the service equally great. The steaks and ribs all excellent. Service primarily by Livia, who was very attentive. Thanks for a quality meal

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davep480 . 2020-07-17

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We were visiting Southend for the day and stayed to the evening so wanted to find a nice place for an evening meal. We came across 300 degrees and glad we did! Fantastic meal and service, I had the cod burger which was lovely, from...

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Katie C . 2020-07-12

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Unfortunately for me, my birthday fell on the day of Storm Kiara! Fortunately, my reservation at the new and exciting 300 Degrees remained! We were, however, the only people in there for over half an hour! A little unusual but, oh well, more room for...

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jaydenem1995 . 2020-03-27

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On a positive the food was very good and my sea bass was excellent however my husband’s sirloin was very chewy and he could eat less than half of it. On the menu were 7 whiskies. Only 3 were available, Bells, Jamesons and Jack Daniels...

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JeanNorfolk . 2020-03-07

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Took my family out to 300 degrees on friday night and was very happy with the food served to us.we all went for the stea and they were to die for.litteraly mouth watering.keep up the good service and we'l be back in no time.

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jon369 . 2020-02-07

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We heard this restaurant was opening, my daughter wanted to celebrate her 16th with. Meal at 300 Degrees. Everything about this place was excellent the staff were helpful, they took the fresh cream birthday cake away and found some firework candles for us. Scocktails were...

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HarrykDavis . 2020-02-04

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My husband and I and my daughter visited this restaurant on Saturday 1st to try the Steaks on Stone. Amazing ! It comes sizzling on the stone and then u cook the steak how much you need to ! It was juicy and tasty .-...

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799kap . 2020-02-04

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Visited Saturday 1st Feb..... lovely environment, great atmosphere, great cocktails, good party venue. Simple menu but amazing steaks on stones and very interesting burger range .... basically a steakhouse and grill. Friendly staff.

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stefyi_13 . 2020-02-04

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Visited on Sunday. Lovely environment, Great atmosphere, cocktails really nice. Simple menu . Had steak on lava stone , They do a very interesting range of burgers. This restaurant is basically a steak house and grill. we will be returning to try more of the...

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elizabethbS4914IC . 2020-02-04

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Decor is lovely. Service was ok - nothing special and many things were not available on the pie menu and also Draught beers because quote from Waitress ‘It had been very busy the night before’. Toilets were messy and had not been checked since Saturday...

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Belbd . 2020-02-02

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Price is higher than the quality. Before the opening date I sent an email to reserve a table, I received no response. I then called after the opening and got an answering machine. A few days later I tried FB and finally got 2 replies...

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Neil M . 2020-02-02

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The setting is quite nice, very similar to bourgee, not a great deal has been improved decor wise. The service was friendly but the food was a tad lacking. Basically you can eat a burger, pie or steak, if you’re not in the mood for...

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timl0wes . 2020-01-31

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