McDonald's in Medway

Another average experience at Maccy D's, food didn't make it to 'hot', but still edible.

Manegar and staff very nice Order number is mtzv-4lzf-67fn

Amazing service today, nothing missing from the order and served really quickly, great staff 👍

It is a McDonald's you know what you are getting, however the service from (who I assume was) the manager was great. Very friendly and attentive and rectified a problem with an item very effectively. If I have a favourite McDonald's it is this one.

Lovely! Big thanks to Jo(?) who gave us dessert on the house because part of my dad's food took a while to arrive, plus gave my sister an extra mcflurry to try as well as what she asked for. so kind and friendly, we left smiling ❤️ thank you!!

My food was stone cold and took over a hour to be delivered

Have to say, the staff here were exceptional 👍🏻 Despite my ordering glitch they were polite, smiling and dealt with it without fuss. A smiley ‘good morning’ from everyone who made eye contact (and no-one avoided same) made this a really pleasant visit. Big thanks to you all, and underappreciated for sure. Well done 😎

Over crowded as right next to big Tesco. Full of kids working like slaves. Over priced for " nothing " food

Food is always hot for b breakfast antenna

Worse one in Medway, beyond slow and food is either cold or order is wrong!

It's McDonald's there is nothing to rate so don't ask me.

Save yourself the pain and go to another McDonalds, food is always cold, ice has always melted in the drinks. Does not taste fresh at all.

Their chips keep being underdone. It's gross, I have started going elsewhere.

The food tastes nice but sometimes workers dont give some things that we ordered

Ordered through mcdelivery. Food always cold and items always missing

Its not even open. Its closed for renovation. Not awesomesauce.

When it gets busy feel like drive through gets priority over service counter

***Nicely done could be quite busy***thank God no uber delivery service occupying seats!****

Food is freezing not for the first time but keep giving them chance after chance they can’t get it right AVOID

Can you help me please? I didn’t receive my order!!!!!!

Food come late and was all cold.

First time using Just Eat and the last. Order took 50 mins and arrived cold.

Food was stone cold, coffees stone cold, courier at the restaurant for over 45 minutes apparently. Order to delivery 1 hour and 5 minutes

So late. Driver said he was at restaurant and he wasn’t as I rang. Food was cold stuff was missing. Just such bad service. Very unhappy

Did not deliver food to my place has delivered somewhere else or taken it for him self

The sauces are never delivered so what’s the point ordering them

Unfortunately food cold and wrong size of fries

Ordered at 630 arrived at 8pm and was stone cold. Total waste of money.

Branch near Medway City industrial estate. Has a drive through, outside seating,there are toilets onsite. You are encouraged to order via the touch screens but you can just go to the counter. They were not really busy and I felt my order took quite a while to come. It's was just a sausage Mcmuffin and a coffee so nothing too complicated. The restaurant was clean and the staff were friendly enough. My Mcmuffin did look a little thrown together and was not even wrapped that well but it was hot and tasted ok.

Delivery time was good, courier was polite, shame I got given the wrong item and it included stuff I asked to be left out.

Complete wrong order and missing items!

Non hygienic, dirty seats and smelly uncleaned toilets. Food is ok.

said it was delivered, did not arrive and cannot get hold of Just Eat or McDonald's. Very angry and disappointed. Will not use this app again.

Decided to try the katsu curry wrap, it wasn't too bad, got it on it's £1.99 day, but I always forget that McDonald's crispy chicken is a bit peppery for me! May try plain next time 🙂

Again paid for six nuggets got four and no cheese burger again please stop taking peoples money and not sending correct food out double check please

Food is ice cold not even the bag was warm McFlurry melted and drinks warm

Delivery driver said order was delivered but no order came to me

All 3 drinks turned up with half empty and the single muffin had paper inside it. Looked like the muffins had been thrown together

Courier turned up without our food!!

Food arrived stone cold. No straws, napkins or sauces for the chicken select arrived.

Delivery drivers left outside of building never told me where and confirmed my order was delivered when I never received it as they left it outside

Don’t bother going, I have never had an order the way I ordered it, always something missing or something wrong, I was having a bad day today and they decided to give me a vanilla milkshake instead of the one I ordered and that was the FINAL straw 🤣 in all seriousness tho, I’ve actually never had a order correct from this store, weather it be for delivery or actually ordering in the shop.

AWFUL CUSTOMER SERVICE FROM JUST EAT AND HALF MY ORDER NOT DELIVERED

Delivery came on time but I didn’t receive my hash browns with my breakfast meal. Overall it was fine

Best delivery person, very bright and bubbly, lovely lad

My food didn’t even arrive !!! And the driver marked it as delivered !!!

Food was fine, delivery was a little late but still ok. What I didn’t like was having to go outside because the courier said he was outside before he even got there, he wasn’t, went back up to my flat, and then he messaged me saying he was outside, so I had to go out, walk across to the wrong car park that he was in just for him to say ‘I said I was in the car park!’ Yeah, what one?!! Every other delivery driver has had no trouble finding my place.

Lack lustre uninterested staff. Poor service rather talk between themselves than serve the paying customer. One that served us was barely coherent

The driver would not hand over my order as he had lost Wi-Fi connection on his phone. I refused to let him connect to my home Wi-Fi, due to the fact that I had just finished a 12hour shift, I gave my order number but he still refused to hand over.

Absolutely horrendous service. Took Over an hour. Food was cold and missing a milkshake

Missing food on a small order! Turned up 45 minutes later than originally said and was stone cold! Not difficult to put a few hot burgers in a bag is it

Food was cold. Drinks were all flat. Food had clearly been sat there for some time.

Really bad. Ordered at 1810. Told it would be 20 mins. Arrived 1920. Would have been quicker if I collected it myself. Then when it arrived all the food was cold. Reheating just makes the food taste awful. A rubbish experience.

All the food was cold and soggy and the McFlurry had melted awful waste of money not happy

The slowest macdonalds in the country

nothing wrong with driver really, food got delivered absolutely soaked and freezing cold. drinks bag looked like it was opened.

Delivery time changed and changed eventually hour and half after original del time the food arrived stone cold and milkshake had defrosted… inedible

Driver gave me the wrong order and I’m unable to contact anyone

Wrong items delivered grimace shake missing no straws to use on drinks delivered a fruit shoot given a cola drink. No idea if sugar free as I didn’t order that drink. How can you get an order so wrong

Really good thanks for the table service 👍

My order didn’t fully come missing some things

Fries were uncooked, burgers, seemed like they was cooked 2 days ago.👎

order time changed too many times.

Food was stone cold and milkshake had melted

Time changed 4 times took over a hour and was stone cold

Food was correct which is unheard of! Prompt delivery

Delivery time kept getting later. Food was delivered over an hour after ordering. Original delivery time was 10-25 minutes. Food was stone cold when received

drink split half missing no Sauces when paid for

I emailed for a refund I didn’t get half my order and I still have not been given it, it was about a week ago now.

Food wasn’t even warm and didn’t get our drinks

The food was cold and not even worth eating

My order was good and 45 mins late

I ordered the food at half 1 and it said it would arrive by 2:10-2:30 then 2:45-3:05 and then it didn’t arrive so I didn’t get any food that I paid £30 for

Took almost 2 hours to turn up, item missing and was stone cold

This is rubbish food, and I will never recommend it or return it. Every time I eat or drink from this restaurant, I get stomachache. I don't know what this food is made of.

Missing items and no refund offered ! Same old story ! shame you offer bad customer service for the price of an orange juice !

but I discovered that my hot chocolate had spilled all over and lost about a quarter!

Never got delivered, ignored when messaged

Food was cold upon arrival and double cheeseburger missing

Half of the order was given to the driver and never turned up!

Cold!! Cold!! Cold!! Honestly if this kind of service continues to disappoint people what’s the point!

Diane who works the drive through in the mornings honestly brightens up my day without fail

Good early delivery. Shame they included mayonnaise when none was selected and also received the wrong flavour milkshake.

It was late and the food I ordered was cold

Food arrived cold and the order was delayed by 2 hours.

The food and the coffees were a tepid temperature at best, and yet they had only just been collected from the restaurant. Disappointing

was ordered at 18 30 and didn't arrive till 2 hours later

it took over 3 hours to arrive and everything was freezing cold

Food was freezing. Worst McDonalds I’ve ever had from here.

Little crowd and plenty of seating inside.

Didn’t receive cheese melt dippers they were chicken nuggets instead.

Never received the delivery despite the app saying delivered. Waste of money. Waiting to hear back from Just Eat to find out if I can have a refund. Extremely upset and doubt I’ll use them again

Food was cold. Chips would have been warmer if kept in a fridge!!

Absolute mess the drinks were spilt all in the bag, food was absolutely freezing cold disgraceful

Took an hour and half to arrive, food was freezing cold

Food cold, drink spilt over an hour to be delivered poor transaction

We were given a delivery time of 7:20 arrived at 9pm, stone cold! Completely freezing and the order was wrong. There will be someone missing some food.

bag was opened missing all hash browns how can this happen ? didisgusting

very nice friendly driver, thank you

Ordered food at 4pm and it did not arrive to 5:20pm when it was supposed to be 30 mins and it arrived cold