KFC Chatham - Horsted Retail Park in Medway

Food was cold wrong item delivered, item missing

The chicken with the 3 piece meal is very dry and totally inedible.....

kept pushing back the delivery time, when it was eventually delivered the food was stone cold

once again. items were missing.

half the order missing and refused to refund because some of the items were delivered. will take this further if refund is not issued

A whole meal was missing I had to order again and was left out of pocket, couldn’t eat together as a family

this order was not delivered and rather should be cancelled

The side salad was pathetic! few leaves of lettuce with some corn in dressing- less than half full tub. Expensive for what it is

The chicken was over cooked and very dry my daughters didn't even eat it. i didnt receive 10 bits of chicken, only 8 and my corn on the cob wernt there and the chips were very bland, not very happy costomers

Only received one gravy when ordered two, please refund my account with £2.99

The worst KFC boneless 10 piece bucket ever purchased. 9 pieces of small broken bits of chicken that looked and tasted like they had been sat there all day. Chips were cold and cooked within an inch of their lives. The young staff were rude and looked like they really didn't want to be working there. Horrendous meal for £27.99. Criminal in fact. Never going back!

My food was actually hot which is quite rare with food deliveries!!

The whole container was open and food falling apart upon getting the actual bag open.

Nice burger and gravy but very few chips that were only warm. Not worth £14

Driver turned up with the wrong order

Various items missing from order

No drink it’s either the driver stole it or he forgot it

Considering the absolute abysmal service we received from McDonald’s I was loathed to use your services again KFC has saved your reputation.

Made up for last shenanigans Thank you

Considerably better than KFC East Grinstead, but that's not exactly difficult.

So annoyed, 14pc bucket with 9 bits of chicken

where is my dip?! I ordered a garlic mayo to dip my chips, paid extra for it, not received, not happy

Three meals ordered all with items missing, including individual burger components

Was hot and right order for once. Your getting there, portions still tiny

I ordered 4 pieces of chicken and only received 3 ,but paid for 4

The order never arrived!!! The driver marked as delivered but never delivered the food!

The order was right but half the order got spoiled by the gravy spinning over the rest of the order

I put this KFC safely one star.Due to the fact that when we were brought the food was missing WRAP, although in the receipt it is from the fact that he paid for it was 7£.

Hi, the delivery arrived on time, thank you. However, the Twister Wrap was missing from the order, even though it's clearly listed on the receipt. That was quite disappointing.

Was not delivered I refused to take what was handed to me as it was obviously not my order and I checked the receipt to see someone else’s contact details on it. Driver took food back and advised me to call the restaurant. They’re now closed so can’t get through to anyone have already sent an email and have screenshots of times saying waiting for delivery before email was sent, now changed to delivered.

This is the worst kfc on earth Twice I order here to eat IN and the food is served cold and chicken is dry

literally every time something is missing from the order, or coleslaw is just replaced with gravy, its ridiculous

Turned up still hot and only took 20/25 mins excellent service

Food was cold wasnt even put in a bag and items were missing again

Completely wrong order and driver was rude

had everything in bucket, bucket was broken and did have all the hot wings

The chickens distrusting I had to chuck most of it sweat

Paid for food and it was never delivered, can’t re deliver had to collect or get a refund. Poor on all fronts

my food was missing 4 bits of chicken and no dips

forgot our gravy and bbq sauce with our meals

Food was all completely cold and fries were literally freezing, There was no supercharger sauce either which I had specifically ordered as part of my meal (and paid for). Far far far from impressed

driver had 2 phones and does different orders on different accounts

rice bowl barely has anything in it. all slumped in. 32quid for 2 meals and yeah not happy

My order has not even been delivered and it says it has been delivered what’s the bell is going on.

upon arrival at the door driver stated sorry its late and he had 2 orders to deliver and my good was stone cold chips all mashed up vegan burger like rubber and hard and cold and beans and gravy cold will not be ordering from KFC again.

Forgot to give mr fries with my meal. 2nd time they’ve forgotten food from my order

What a lovely young man who served me this morning. Particularly as I wasn't sure what I wanted as I was buying for someone else. He was chatty polite pleasant and very helpful.

Forgot the drink, only came with 8 pieces of chicken, also missing two chips

I’ve honestly never known a worse food establishment in my whole 28 years of existence!! Unfortunately, this is my local KFC, every time has been a complete and utter disappointment and waste of money. If it’s not the horrendous wait time to even get what they call food, it’s handed to you stone cold, items missing, or items not even available on the menu. Safe to say, it’s had too many chances, I won’t be returning. The best advice I could give them would be to close and open a McDonald’s there instead!

Worst KFC on earth, must of come here 10/15 times since the place opened and my food has always been either cold, something missing or they never have something in stock that you want! The last straw before this review is that I went there for the dirty Louisiana burger they launched today and they ran out mid afternoon! Your launching a new burger, why would you not stock up on it?! If it isn’t any of those things the drive thru is excruciatingly long because the staff are always on their phones or talking between theirselves. Oh and it always stinks outside the place. Oh and I had a hair in the burger once. Honestly you can’t pay me to come back KFC, can’t stand the place anymore, shut it down!!!

Missing an item yet aging. Fries missing this time.

Horsted always gets the order wrong always something missing and the fillet burgers are dry with no dressing.

Gave me side shoulder been gravy

Quick srevice, friendly smiling staff, nice food, clean and tidy eating area, nice atmosphere.

Very disappointed with my KFC today. ordered a 6 piece bucket and got 4 drumsticks out of 6 pieces of Kitchen. Not value for money. I feel because I had it delivered KFC think they can fob me of with two thirds drumsticks. maybe not best to get it delivered. Will seriously question whether to get it again.

We enjoyed the 14 piece bucket. Always enjoy KFC. Good service and on time. Courier pleasant.

missing lots of stuff what we ordered

Yes very good service. Courier pleasant. First time of ordering the rice tubs. Very nice, love everything in there, chicken as always lovely. Shows more in the tubs than was delivered. Could do yourself but nice for a treat.

Not the quality of food I remember. KFC have gone downhill for a long time. Consistently get order wrong and the coating on the chicken fell off and was limp and tasteless in comparison to how it used to taste years back.

Had to wait a while more people cooking than serving. Food was ok.

fries didnt come with the seasoning, had to wait for 15 min. and the chicken is hella scetchy

food was cold and items missing

When the food arrived the bag was opened and one of the boxes was open. Not happy!!

Ordered a bucket of 10 bits plus fries. Only received chicken and no fries and impossible to contact them. £29 for 10 bits of chicken … disgusting and only warm

Shocking food, breast was dry as cardboard legs soggy and don't taste like kfc at all. Missing 2x chips and a fillet burger. Can't get through on website or shop number. I remember when kfc and other fast food restaurants actually tadted decent. What an embarrassment to the food industry

extra greasy chicken rammed into bucket causing most of the coating to break off leaving most in the bottom of the bucket. very disappointing experience

Paid for kids bucket turned up cold and no chips so paid £6 for small popcorn chicken also wrap was cold

Always fresh hot and tasty food. Very unusual for any items out of stock. My little girl especially loves the krushums and the hot wings are my favorite and delicious

This food got more salt than the Atlantic ocean can’t eat this it’s awful

They got my food wrong for the last 4 weeks

Food was cold and incorrect order.

What can I say about KFC that you already don't know :)))!!! Mr.Colonel please don't hide..

KFC Always leave something off the order!

Totally wrong order , won’t be ordering again

Only half of the order turned up. It wasn’t even a big order so not sure how they couldn’t work out how to send out a full small order!

the chicken was very over cooked I didn't eat 4 pieces

Nice food Shame wrong drink.

Very late, stone cold and sauces missing. I would prefer the order be refused than be so late and incomplete. After the wait and trying to reheat without ruining the food my families evening was ruined. In these days where we are finding a take away meal a rare treat we felt very disappointed .

Food was cold and the chicken seemed damp very dissatisfied

foood was cold very disappointed

Food cold and chips missing out of meal deal

Chicken was dry and one piece hardly had any chicken on it, the gravy was lumpy and cold

ice cold over 2hrs for delivery. items missing

Excellent service & delivery- the food was hot & tasty thank you!

Wasn’t delivered at all as completely wrong order so sent back

this order took over an hour to be delivered and it was not warm at all

Food was cold and missing drinks

Order was not complete. Half the burger bun was missing, beans were ordered and not delivered.

Large beens and regular beans are missing

won't be using this app again. order late and wrong. quality of food terrible

we have had to complain as the order was missing so many main items that it wasn't enough food for the family

Hot food, great service and delivery-thank you!

missing items in my order and given things I didn't order.. haven't improved since the last time I ordered and they got everything wrong!!

Once again wrong order with less items and different items than those ordered and paid for.

the put in the smallest box of popcorn chicken instead of a mini fillet burger... couldn't eat them.

the chicken was dry, not very nice

rubbish bits of chicken , no breast only 1 thigh all the rest were drumsticks !!! chicken was not up to usual good standard. normally always have a decent meal here. on a positive note delivery was good and driver very polite.

Better double-check your order when you get it—especially for takeaway—unless you enjoy the thrill of discovering what *extras* didn’t make it into the bag.

Didn’t arrive but says on the app it was! Over 2 hours waiting for food that didn’t turn up!

my bottle of pepsi max was missing