Based on 11.512 opinions finded in 4 websites
Based on 11.512 opinions finded in 4 websites
Nº 1827 in 2148 in Bristol, City of
Opinions
They always gives priority for delevro rides not for just eat or uber eat.👎🏻
Hamza Khalil . 2025-03-21
MORE AT Google
Lost the app order, spoke to 3 people before someone actually sorted it. Then burger was wrong, in taking that out the chicken selects box which was crushed fell apart so the chicken was littered around the bag. Brought the right burger, so badly made it was literally deconstructed in yet another crushed box. Turned into a bag of burger and chicken all mixed together. To top it off the chips were soggy and hard in the middle. How on earth can a Mc Donald's not know how to cook chips?? Had to chuck both bags they were raw. So glad we spent £17 on that, absolute disgrace of a place.
Kate Taylor . 2025-03-20
MORE AT Google
Well, it's one of the worst McDonald's I have ever been in. Tables had not been cleared or cleaned from the burger service. Dirty floor, hand dryer not working, toilet paper all over the floor. Staff member entered the toilet, his personal hygiene was not good. There were no customers in the restaurant when we arrived, the staff definitely need to improve on the cleanliness.
wayne short . 2025-03-15
MORE AT Google
Once again I got served cold chips!
Stuart Bayley . 2025-03-11
MORE AT Google
Pedimos 2 comidas diferentes Llegué a casa y ambos estaban equivocados. Incluso después de que fui específicamente al mostrador y la jovencita Deuda con mi solicitud de tomar De pepinillos y salsa Como mi marido no puede oírlos. Pedí el Mccrispy y Encontré que tenía el McSpicey. No puedo comer especias. Todos fueron en papelera Como era demasiado tarde para volver. Primera vez que usó McDonald's en Hengrove no se convertirá
Tina cook . 2025-03-09
MORE AT TripAdvisor
One of the worst experience in my McDonalds history. The Moscow one was far better and the team was friendly. Here I’m turned up with my two kids. One with a midi motor, one with a bike and I with a four wheeled board. Try to communicate with the ordering booth but they pretend they couldn’t hear some words. Then thought maybe the ordering post faulty so went to the other one. They not even intend to start communicating. We were waited about two minutes then walked forward to the pay booth, when she said she not aloud to serve “bikes”. She don’t have to serve bikes, she have to serve the customers. And I wasn’t with a bike. It was a vehicle with four wheels and engine so it’s similar as a car. But I cannot take the petrol powered board either inside so HOW YOU PLANNED TO SERVING US!???? We can’t lock a board anywhere like a bike. But looks like they served a long wheel base van which mounted the kerb on every corner nearly bending the fence. Even the customer behind us was outraged as how on earth they didn’t served as as my vehicle wasn’t a bike. When they finally served the food, two of the burgers was far away from minimum quality expected(see pics), or shown on any of the displayed pictures. So not just the customer service but the food deserves 0 star today. Sadly I cannot give zero stars as the minimum is one. So guys, next time try to serve the customer with different manner either arriving, bike, car, plane, helicopter or anything else. As not the arriving method counts but the food you serve and the attitude towards customers. Have a better day with a newly earned negative feedback of yours…
Istvan Fluck . 2025-03-08
MORE AT Google
always gets my order wrong like today i ordered strawberry lemonade and got sprite instead and i was already at home by the time a realised. no reason they shouldn’t have their mcflurry machine on they’re just too lazy to clean it out probably
Popsgiz . 2025-02-28
MORE AT Google
Was helped with my order by a lovely lady called katalfel (sorry if spelled wrong). Went out of her way be by helpful. A credit to the restaurant.
Heidi Mansell . 2025-02-26
MORE AT Google
Sheen Road Bristol today gave a masterclass in how to inconvenience a customer. Drive through being washed so I park and as I’m walking in my shoes are washed by the guy cleaning the main entrance.
Steve Hayes (Steve's Auto Services) . 2025-02-25
MORE AT Google
One of the better McDonald's in the Bristol area. Better than the Brislington and Longwell Green McDonald's
Jed Hall . 2025-02-24
MORE AT Google
Staff are rude like they got the attitude of I don’t want to be here and I don’t want to serve you multiple times I’ve ordered here and they have had the food wrong especially when someone is allergic to certain foods and they fob you off with the it happens attitude I ordered a mc crispy and they did a mc spicy which a friend is allergic too ended up with an allergic reaction and they said they ain’t at fault the manager came over and said sorry here is a free mc crispy on the house even though we had bought it they made a mistake and gave us what we ordered how is that free and don’t get me started on the app doesn’t work even with over 37k point so can redeem or gain any more Joke will never eat here again
Darren Heath . 2025-02-21
MORE AT Google
It's a macdonals same as a) the others
Andy Stone . 2025-02-21
MORE AT Google
Really unhappy , Ordered when nobody was in store. More people arrived once my order was in yet I was waiting in the store for 37 minutes until my order came.No apologies,No warning. It is meant to be fast food. I get business is busy but I would appreciate speedy service and better customer satisfaction
Jayden Waller . 2025-02-20
MORE AT Google
I DIDNT GET MY COOKIE YOU GAVE ME ONE WHNE I ASKED FOR 2 DO BETTER NEXT TIME IM SO ANGRY TASHHSWJJASNAMQMWMWK
Florence Clark . 2025-02-20
MORE AT Google
A nice small restaurant to relax with friends and a chat
Jedward. Smith . 2025-02-18
MORE AT Google
Be prepared for a long wait at busier times. Even a 2 chicken burger order elicited " Can you wait round the back !" 22 minutes later..... 😡
Jane west country . 2025-02-10
MORE AT Google
Honestly the worst McDonald's I've ever been too, placed quite a big order of £45 (8 meals) for breakfast, when I got to the window to pay the order was mostly wrong so had to repeat everything, waited in the bay for around 10 mins, didn't look like enough in the bag so checked it all, 3 meals were missing, the food we did have was awful (wish I took a pic now) one muffin was soaking wet, one only had half of the bread, not good at all, tried to get the missing items but refused as now gone 11am, the manager dealt with it as best he could and we had burgers and fries to replace the missing or badly made items but not a good experience overall.
Louise Davies . 2025-02-08
MORE AT Google
Slow delivery, incorrect order, unhelpful staff. Don’t bother
Eric Sanders . 2025-02-05
MORE AT Google
Check your order before you drive away! There’s always something missing. Staff polite enough, but always in a rush.
Jake Purnell . 2025-02-04
MORE AT Google
I just seen my order was delivered it took a while before it was confirmed to a delivery driver i fell asleep and seen it was delivered 3 hours i gave 2 stars because it was delivered
Richard . 2025-02-01
MORE AT Just Eat
order was placed at 23.05 and was marked as delivered at 01.39 but no delivery was made
Emma . 2025-02-01
MORE AT Just Eat
Never seem to have milkshakes 😗
Sandra Downs . 2025-01-31
MORE AT Google
Very polite, quick and respectful driver
Louie . 2025-01-25
MORE AT Just Eat
food was missing and turnt up freezing cold and damaged not happy at all
Dale . 2025-01-19
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Actually can’t remember the last time had decent food from here it’s actually pissing me off
Joe Ford . 2025-01-18
MORE AT Google
Says 24hrs however it was not true. We went around 11:30pm after the airport to crab a bite and go home and they said it was shut. Should consider changing the times online
S Louiza Boraei . 2025-01-16
MORE AT Google
My drink got spilt all over the place
David . 2025-01-08
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One of the slowest McDonalds I’ve ever been
Onurcan Sarıtaş . 2025-01-08
MORE AT Google
Very good quality and excellent service for
Ibrahim Sheekhmohamed . 2025-01-07
MORE AT Google
food was cold even the apple pie! had to walk in the rain delivery driver wouldnt get out the car! aweful
Gemma . 2025-01-06
MORE AT Just Eat
delivery time has changed over 5 times and literally its been almsot 3 hours
Marcus . 2025-01-04
MORE AT Just Eat
Have to write a review as the staff were pleasant and polite. The lady at the drive through was and older lady and was very pleasant, the young man who served us was polite and said have a nice day. The service was fast too. Compared to mcdonalds brislington which is a shambles, where staff are rude, have no manners and get orders wrong majority of the time. Definitely will return to this mcdonalds. A breath of fresh air to have staff who have good manners and give good service. Only thing that was a slight shame was size of my breakfast muffin bun as seen in picture.
True Review . 2025-01-04
MORE AT Google
My recent visit to McDonald’s was disappointing. The restaurant was noticeably dirty, with food debris on floors and sticky tables. The waiting time was frustratingly long, taking over 15 minutes to receive a simple order. This combination of poor cleanliness and inefficient service made for an unpleasant dining experience, leaving me reluctant to return.
Max P . 2025-01-02
MORE AT Google
The food wasn’t cooked properly the Big Mac was ice cold same as the chips
Ethan . 2025-01-02
MORE AT Just Eat
After a hard stressful day at work, all I wanted was a double cheeseburger. I get home after picking up my order open the double cheeseburger to eat it and it has a bite taken out of it. Not happy whoever made my burger I hope you’re happy because cus now it’s in the bin! Hope you lose your job! Now I know why Burger King is better
Alfie Greenslade . 2024-12-31
MORE AT Google
Time kept changing but overall man was polite
Cregan . 2024-12-29
MORE AT Just Eat
my drink was spilt everywhere so my food was soggy so i couldn’t eat it it was terrible won’t my money back
mcauley . 2024-12-27
MORE AT Just Eat
i would have put no stars if I could, as I did not get my order for a third time using this app. with no updates, been waiting 2 hours for my order just for it to say it was delivered an hour and a half ago when there was no knock at the door, phone call, message or even a bag of food left on my doorstep. I do not recommend 😐
Elise . 2024-12-27
MORE AT Just Eat
If you ever order any meals which come with sauces such as the chicken select meals please double check your bags before you leave if taking away They have forgotten this twice in a row now and we have to keep going back in before we can eat which is just so irritating given it's a part of the meal
Dan George . 2024-12-24
MORE AT Google
Literally the worst McDonald's in bristol never get my order out correctly and then given attitude like it's my mistake not there's would highly recommend to go to another McDonald's
Neil Stevens . 2024-12-23
MORE AT Google
It’s McDonald’s 🤷 what else do you want to know?
james williams . 2024-12-17
MORE AT Google
late night order after getting home from work. fancy couple of milkshakes including the new limited grimace shake. however got my order which included a choc and grimace milkshake. instead got 2 x iced cokes despite paying extra for the shakes. if I knew the ice cream machine was broken or being cleaned and not available. I wouldn't have ordered at all and gone elsewhere. 1 star despite delivery time and driver being good. Will complain in morning as too tired and annoyed to ring up at 3am
Cameron . 2024-12-16
MORE AT Just Eat
Recieved completely the wrong meal. One happy meal and a mayo chicken, I’m absolutely disgusted as I paid near to £18.
Troy . 2024-12-15
MORE AT Just Eat
Order was never delivered, driver was rude and wouldn’t come to my door -expected me to go find him as he parked far from my house and ignored any directions I gave. I ended up with no food and claimed my order was delivered
Troy . 2024-12-12
MORE AT Just Eat
Everytime I eat here there's always a problem. Raw food, missing items, wrong items ect or just prepared sloppy! Better off using the restaurant down the road in brislington they do a much better job.
Bradley Presley . 2024-12-11
MORE AT Google
Update1* Went around drive through the person communicating threw the machine order point couldn't hear what we was saying even when we were shouting to be heard got to the window and had to double check the order and went to colect we had to go park up and wait for it it has got to have been the most stressful experience at a McDonald's that i can think of bring back ordering and paying at the 1st window it was so much easier. Update 3* Was better the previous time now has just a serving hatch closer to the door with 1 staffed order point the rest are self service wich I don't like but all that happens now is everyone crouds around closer to door so on a buisyer day it would be difficult to get in or out past everyone waiting. Original 4*) Stopped off on the way home managed to get majority of are order. They had no oases drink available wich is what I was most looking forward to at the time but whilst sat in the line for the drive threw knowing that the flurry machine never works at McDonald's I did a check online to see and luckily enough it was working. I got it as a student discount and then when we got to the window to pay the member of staff said what's that for when I showed them my student ID. Other than that it was quick the food was nice so enjoyed it.
Katie Thayer . 2024-12-11
MORE AT Google
Stuff doesn’t care order is very slow. I ask for coffee latte they gave me caramel latte.
Karokh AA . 2024-12-08
MORE AT Google
Ordered via the mcdonalds app for delivery . Normally order through a 3rd party app with no issues. Food arrived cold , tracking clearly stated the driver had 2 stops . Customer support via the MD's is lame considering its a multimillion pound business . If you want hot food , use the delivery companies, forget the golden arch app.!
Tony Crocker . 2024-12-08
MORE AT Google
Standard fast food environment. Still struggling to understand the ordering style now. When you just want a coffee it seems to take longer than when you ordered via a teller, but maybe it's an age thing.
Andrew Jenkins . 2024-12-08
MORE AT Google
Food was stone called everything must of been sat there for an hour
Ashley . 2024-12-05
MORE AT Just Eat
Recently gone down hill, cold Fries, ordered large got medium fries, ordered a burger with bacon only to get one without over multiple orders. No dips. Not a great experience. Would not recommend.
Kieran Joyce . 2024-12-04
MORE AT Google
food was cold rang mc donalds and they said to complain on the ap as just eat can offer some money back
Kerryann . 2024-11-30
MORE AT Just Eat
Was missing both McFlurrys and my drink didn’t come
Rio . 2024-11-28
MORE AT Just Eat
Worst McDonald's I've ever been too, staff and manager slagging off other staff in front of customers, nearly all the orders wrong and people taking food back to the counter. My wife ordered breakfast wrap and got bacon role. This was supposed to be a treat for me and totally ruined the morning. Never ever going there again.
Steve Brooks . 2024-11-26
MORE AT Google
Always missing items when ordering from here and then have the hassle of trying to claim the money back! But always ruins someone’s meal by missing items! Don’t order from here
Ash . 2024-11-26
MORE AT Google
Worst customer service I've seen in a mcdonalds. Go inside to order breakfast on two separate occasions and all the staff is hiding out back only paying attention to drive thru customers. Watched people pay for their tea at the kiosk and finally give up and leave without their order. You have to practically harass the staff to get them to bring your order if you pick up inside.
OD Caveman . 2024-11-24
MORE AT Google
Drive through is always ridiculous slow and there's never any sign before you enter that items aren't available, meaning if you want what should be there but isn't, your sitting in a queue for 30 minutes for nothing. This place really needs to be looked at!
dave braithwaite . 2024-11-23
MORE AT Google
Just standard MC Donalds, got our order wrong which wasn't great.
Paul Newton . 2024-11-22
MORE AT Google
Clean and tidy good service some times you get what you order but not very often
paul hand . 2024-11-19
MORE AT Google
Good parking and drive through quick answering order point clear precise order taking and response excellent money transfer at window and quick professional service at end of drive through = 10/10 on my third visit again
John Farnham . 2024-11-19
MORE AT Google
Food was warm and arrived within half hour but seriously mc Donald’s can’t you follow simple instructions you tell them not to put something in your burger and what do they do put it in your burger anyway what waste of food and money
Chloe . 2024-11-13
MORE AT Just Eat
Another incompetent place. Ordered one thing received different via Uber Eats. Paid £4 for delivery, joke. Update from Nov 2024 - it’s not fast food! Avoid at all costs. They cannot fulfil drive through orders so they will send you to parking. I’m right here with approx 12 other cars waiting for plain hamburger and cheeseburger with fries. Absolute joke
Michał Wysocki . 2024-11-12
MORE AT Google
Wrong food diliverd and when i got my food it was still wrong attitude of staff was bad a update still not great with getting orders right
The Jutsanator . 2024-11-09
MORE AT Google
worst place ever. down hill since last night manager was removed
Alan . 2024-11-09
MORE AT Just Eat
food was late and freezing cold.
Ashley . 2024-11-05
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food was stone cold on arrival and order was delayed for 1 hour and a half
Reece . 2024-11-05
MORE AT Just Eat
Was missing 2 large fries and didn’t get a refund won’t be ordering again for this McDonald’s
Bee . 2024-11-03
MORE AT Just Eat
I ordered my delivery at 5pm and at 5:50 they say it won’t be here till 6:10 then it’s changed to 6:20 still haven’t gotten my food. Fuming !!! Never ever has taken this long . I can’t see any food on my photos 😤😤 2- just arrived and it’s freezing VERY DISAPPOINTED
Chloe Mills . 2024-11-02
MORE AT Google
Every time you use the drive-in, you get the wrong order, it's a shambles and unorganised!
michael morley . 2024-10-30
MORE AT Google
Convenient location, very busy though.🙃
Christopher Kecskes . 2024-10-27
MORE AT Google
They forgot one of the quarter pounders and kept putting the delivery time up and up
Chloe . 2024-10-27
MORE AT Just Eat
Food took 3 hours to come when it should only have been a half hour max! Food was cold and soggy when it arrived. Absolutely shocking, If i could give 0 stars I would!!
chloe dodds . 2024-10-26
MORE AT Google
Ordered a delivery at 11:30pm on a Friday. I get how weekends can be busy but i just got my order at 2:20am and was stone cold. This is an actual joke. Don’t order from here on weekends. The delivery was fast so not the service or drivers fault, just the restaurants.
Tammy Christian . 2024-10-26
MORE AT Google
i ordered my food at 23.35 and it arrived at 1.20 am and it was stone cold
Connor . 2024-10-26
MORE AT Just Eat
The order was wrong and it was cold and took 30 minutes
Esther . 2024-10-25
MORE AT Just Eat
You are not expecting at 8 am that all coffee machines are not working plus as a bonus ice slippery floor in toilets.
piotr tatarynowicz . 2024-10-24
MORE AT Google
Tastey treats you always feel guilty about eating lol 😆
M Hall . 2024-10-22
MORE AT Google
Can't beat a McDonald's brekkie 4 a hangover and glad they had milkshake machine on 4 a change
Stuart Taylor . 2024-10-20
MORE AT Google
You guys should light up your 24hrs sign. I was on way to Airport and needed some early morning breakfast but was difficult to see this was a 24hrs branch while driving, ended up not stopping.
Lino Vieira . 2024-10-20
MORE AT Google
It's a McDonald's. I've had some issues with incorrect orders, but when completing the customer survey and raising the issues, the company responded swiftly and made it right. Can't ask for any more than that. The staff at this McDonald's are very pleasant. I use the drive thru. The people there are always very polite. If you're going to McDonald's, you know what you're getting. The food is good value for money compared to other fast food franchises.
Ron Moreton . 2024-10-19
MORE AT Google
Really poor service tonight ice was half measures staff looked liked they never wanted to be there
Darren Holdsworth . 2024-10-19
MORE AT Google
Tiz an updated version of McDonald's with games to keep the young ones occupied
Kevin Bookham . 2024-10-18
MORE AT Google
Poor service again . 10 a.m no coffees available to go with breakfast only hot chocolate. Joke !!!
Wayne Beal . 2024-10-18
MORE AT Google
Food was cold and chips were really salty and tastied dry and soggy
Karen . 2024-10-07
MORE AT Just Eat
Ryder was great! Very welcoming and helpful!
Mauricio C.B. . 2024-10-04
MORE AT Google
Had a fantastic visit at this McDonald’s! The food was great, but what really made my day was the incredible service from Harmony. They were so friendly and welcoming, going out of their way to make sure everything was just right. It’s always nice to meet someone who brings such positive energy to the job. Thanks for making my visit so enjoyable, Harmony!
Julius Schwarzer . 2024-10-02
MORE AT Google
I'm absolutely discussed with the service from this McDonald's. The last time they gave me a screwed up chicken burger and this time was incredibly rude, I wanted a chicken burger but was told they won't let anyone in as they are closed with people still inside! And just as I was starving. I don't like this McDonald's! I thought I'd give this McDonald's a try because I haven't been here for a while. I caught the bus to hengrove wanting to buy a milkshake because McDonald's is known for milkshakes but I get there and no milkshakes whatsoever. Do you call this a bloody McDonald's?!!!!!!!
Ian Botterill . 2024-09-30
MORE AT Google
Food cold, and in the end I had to go to the store! As tried ringing them up but got no answer
Stephen . 2024-09-29
MORE AT Just Eat
Ordered fries as they are gluten free. Took over 10mins for just fries and they were stone cold. The restaurant wasn't even busy at the time. The staff were on their phones and not engaging or cleaning which there was lots to do. Tables messy and floor needed cleaning. Toilets were clean and tidy.
colleen stothard . 2024-09-17
MORE AT Google
I mean, it's a McDonald's. You know what you're getting but the new app certainly has its benefits. Additional offers and gathering points for free meals seems like a no-brainer if you haven't signed up already. Have to admit that the quality of the burger is definitely going down and the prices seem to keep going up. But...nothing seems to beat these guys for speed and ease... unfortunately.
Mister Snow . 2024-09-12
MORE AT Google
Waited a long time for food although not crowded and well past lunch time
Susan Pearce . 2024-09-11
MORE AT Google
Just bought 2 Chillie chicken wrap meals. Wraps Luke warm. Chips- cold. Standards have really dropped at McDonald's. At one time foods was pretty consistent across all outlets but alas, on spite of significant price increases, standards are pretty poor.
Pat Davies . 2024-09-09
MORE AT Google
The uber eats driver tried scrapping me
Angus . 2024-09-07
MORE AT Just Eat
Very clean, staff were friendly. No problems with our order
Caroline Ormond . 2024-09-06
MORE AT Google
wrong order, wasn't checked when delivered, ordered £30 of food and got given a sad looking £10 meal. not happy at all
Ben . 2024-09-05
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Food was cold and not on time would like full refund
Jay . 2024-09-01
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Great Delivery Driver give him a raise very polite he’s a good egg
Mitchell . 2024-08-30
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Never recieved my order but says delivered. Beyond fuming rn
Jade . 2024-08-28
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Ordered food at 11.30pm and didn’t arrive until 1.30am
Chloe . 2024-08-26
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It took 2 hours to prepare my order (I ordered at 11 pm and it arrived at 1:09 am )
Katie . 2024-08-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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561 Opinions
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