McDonald's in Bristol, City of

It's McDonalds so you know what the food is like. The problem I had was from paying to collecting food was fifteen minutes, not exactly what you'd call 'fast food'. Lots of people waiting and staff you think they're being loud calling out order numbers but in fact aren't. I saw my number (that I had to remember as, like normal, the printer was out of paper) but the woman next to me didn't and her food was on the counter for a good three minutes before she got hers.

Still waiting for my food as I write this review, but it has been 20 minutes already and all I've ordered is a burger. This isn't the first time either. This restaurant regularly gets the orders wrong too. Quite often I don't get items that I've ordered. Update: 25 mins later I went in to check and they said they haven't started cooking it yet because they are short staffed. Simply disgraceful.

Porridge was cold, which makes it taste horrible, which is why it only had 3 stars for quality, thank you

The food was stone cold, the burgers were burnt , not at all happy with this order.

We never got the food give me a refund

The big mac meal was missing the Minecraft toy!!

Best McDonald's in the UK. Staff friendly. Food looks like the menu pictures. It's hot food. The place is clean.

I was missing a Minecraft Big Mac and only had 2x small chips in stead of 4

Ok get what you pay for i suppose but get alot of orders wrong

They always gives priority for delevro rides not for just eat or uber eat.👎🏻

Lost the app order, spoke to 3 people before someone actually sorted it. Then burger was wrong, in taking that out the chicken selects box which was crushed fell apart so the chicken was littered around the bag. Brought the right burger, so badly made it was literally deconstructed in yet another crushed box. Turned into a bag of burger and chicken all mixed together. To top it off the chips were soggy and hard in the middle. How on earth can a Mc Donald's not know how to cook chips?? Had to chuck both bags they were raw. So glad we spent £17 on that, absolute disgrace of a place.

Well, it's one of the worst McDonald's I have ever been in. Tables had not been cleared or cleaned from the burger service. Dirty floor, hand dryer not working, toilet paper all over the floor. Staff member entered the toilet, his personal hygiene was not good. There were no customers in the restaurant when we arrived, the staff definitely need to improve on the cleanliness.

Consdently missing items from my order really annoying

Once again I got served cold chips!

Pedimos 2 comidas diferentes Llegué a casa y ambos estaban equivocados. Incluso después de que fui específicamente al mostrador y la jovencita Deuda con mi solicitud de tomar De pepinillos y salsa Como mi marido no puede oírlos. Pedí el Mccrispy y Encontré que tenía el McSpicey. No puedo comer especias. Todos fueron en papelera Como era demasiado tarde para volver. Primera vez que usó McDonald's en Hengrove no se convertirá

One of the worst experience in my McDonalds history. The Moscow one was far better and the team was friendly. Here I’m turned up with my two kids. One with a midi motor, one with a bike and I with a four wheeled board. Try to communicate with the ordering booth but they pretend they couldn’t hear some words. Then thought maybe the ordering post faulty so went to the other one. They not even intend to start communicating. We were waited about two minutes then walked forward to the pay booth, when she said she not aloud to serve “bikes”. She don’t have to serve bikes, she have to serve the customers. And I wasn’t with a bike. It was a vehicle with four wheels and engine so it’s similar as a car. But I cannot take the petrol powered board either inside so HOW YOU PLANNED TO SERVING US!???? We can’t lock a board anywhere like a bike. But looks like they served a long wheel base van which mounted the kerb on every corner nearly bending the fence. Even the customer behind us was outraged as how on earth they didn’t served as as my vehicle wasn’t a bike. When they finally served the food, two of the burgers was far away from minimum quality expected(see pics), or shown on any of the displayed pictures. So not just the customer service but the food deserves 0 star today. Sadly I cannot give zero stars as the minimum is one. So guys, next time try to serve the customer with different manner either arriving, bike, car, plane, helicopter or anything else. As not the arriving method counts but the food you serve and the attitude towards customers. Have a better day with a newly earned negative feedback of yours…

Was 2 drinks missing but other than that the food is hot and fresh

MY TWO BURGERS MISSING. THANKS ALOT.

Did not get the drinks we order

You came to my house with the wrong order so now I cannot eat the burgers, the one in the happy meal was supposed to be plain and the other burger had pickles in it which is one of my high allergies so I would like either a refund or my order re-done.

always gets my order wrong like today i ordered strawberry lemonade and got sprite instead and i was already at home by the time a realised. no reason they shouldn’t have their mcflurry machine on they’re just too lazy to clean it out probably

Was helped with my order by a lovely lady called katalfel (sorry if spelled wrong). Went out of her way be by helpful. A credit to the restaurant.

Sheen Road Bristol today gave a masterclass in how to inconvenience a customer. Drive through being washed so I park and as I’m walking in my shoes are washed by the guy cleaning the main entrance.

One of the better McDonald's in the Bristol area. Better than the Brislington and Longwell Green McDonald's

Staff are rude like they got the attitude of I don’t want to be here and I don’t want to serve you multiple times I’ve ordered here and they have had the food wrong especially when someone is allergic to certain foods and they fob you off with the it happens attitude I ordered a mc crispy and they did a mc spicy which a friend is allergic too ended up with an allergic reaction and they said they ain’t at fault the manager came over and said sorry here is a free mc crispy on the house even though we had bought it they made a mistake and gave us what we ordered how is that free and don’t get me started on the app doesn’t work even with over 37k point so can redeem or gain any more Joke will never eat here again

It's a macdonals same as a) the others

Really unhappy , Ordered when nobody was in store. More people arrived once my order was in yet I was waiting in the store for 37 minutes until my order came.No apologies,No warning. It is meant to be fast food. I get business is busy but I would appreciate speedy service and better customer satisfaction

I DIDNT GET MY COOKIE YOU GAVE ME ONE WHNE I ASKED FOR 2 DO BETTER NEXT TIME IM SO ANGRY TASHHSWJJASNAMQMWMWK

No straws .. pickles that my child’s allergic to in burgers couldn’t eat .. had to make do with milkshakes that we had to sip like a cup .. no sauce .. food cold

A nice small restaurant to relax with friends and a chat

milkshake wasn't ice creamy apart from that it was fine

Be prepared for a long wait at busier times. Even a 2 chicken burger order elicited " Can you wait round the back !" 22 minutes later..... 😡

Honestly the worst McDonald's I've ever been too, placed quite a big order of £45 (8 meals) for breakfast, when I got to the window to pay the order was mostly wrong so had to repeat everything, waited in the bay for around 10 mins, didn't look like enough in the bag so checked it all, 3 meals were missing, the food we did have was awful (wish I took a pic now) one muffin was soaking wet, one only had half of the bread, not good at all, tried to get the missing items but refused as now gone 11am, the manager dealt with it as best he could and we had burgers and fries to replace the missing or badly made items but not a good experience overall.

Slow delivery, incorrect order, unhelpful staff. Don’t bother

Check your order before you drive away! There’s always something missing. Staff polite enough, but always in a rush.

order was placed at 23.05 and was marked as delivered at 01.39 but no delivery was made

I just seen my order was delivered it took a while before it was confirmed to a delivery driver i fell asleep and seen it was delivered 3 hours i gave 2 stars because it was delivered

Never seem to have milkshakes 😗

Very polite, quick and respectful driver

food was missing and turnt up freezing cold and damaged not happy at all

Actually can’t remember the last time had decent food from here it’s actually pissing me off

Says 24hrs however it was not true. We went around 11:30pm after the airport to crab a bite and go home and they said it was shut. Should consider changing the times online

My drink got spilt all over the place

One of the slowest McDonalds I’ve ever been

Very good quality and excellent service for

food was cold even the apple pie! had to walk in the rain delivery driver wouldnt get out the car! aweful

delivery time has changed over 5 times and literally its been almsot 3 hours

Have to write a review as the staff were pleasant and polite. The lady at the drive through was and older lady and was very pleasant, the young man who served us was polite and said have a nice day. The service was fast too. Compared to mcdonalds brislington which is a shambles, where staff are rude, have no manners and get orders wrong majority of the time. Definitely will return to this mcdonalds. A breath of fresh air to have staff who have good manners and give good service. Only thing that was a slight shame was size of my breakfast muffin bun as seen in picture.

My recent visit to McDonald’s was disappointing. The restaurant was noticeably dirty, with food debris on floors and sticky tables. The waiting time was frustratingly long, taking over 15 minutes to receive a simple order. This combination of poor cleanliness and inefficient service made for an unpleasant dining experience, leaving me reluctant to return.

The food wasn’t cooked properly the Big Mac was ice cold same as the chips

After a hard stressful day at work, all I wanted was a double cheeseburger. I get home after picking up my order open the double cheeseburger to eat it and it has a bite taken out of it. Not happy whoever made my burger I hope you’re happy because cus now it’s in the bin! Hope you lose your job! Now I know why Burger King is better

Time kept changing but overall man was polite

my drink was spilt everywhere so my food was soggy so i couldn’t eat it it was terrible won’t my money back

i would have put no stars if I could, as I did not get my order for a third time using this app. with no updates, been waiting 2 hours for my order just for it to say it was delivered an hour and a half ago when there was no knock at the door, phone call, message or even a bag of food left on my doorstep. I do not recommend 😐

If you ever order any meals which come with sauces such as the chicken select meals please double check your bags before you leave if taking away They have forgotten this twice in a row now and we have to keep going back in before we can eat which is just so irritating given it's a part of the meal

Literally the worst McDonald's in bristol never get my order out correctly and then given attitude like it's my mistake not there's would highly recommend to go to another McDonald's

It’s McDonald’s 🤷 what else do you want to know?

late night order after getting home from work. fancy couple of milkshakes including the new limited grimace shake. however got my order which included a choc and grimace milkshake. instead got 2 x iced cokes despite paying extra for the shakes. if I knew the ice cream machine was broken or being cleaned and not available. I wouldn't have ordered at all and gone elsewhere. 1 star despite delivery time and driver being good. Will complain in morning as too tired and annoyed to ring up at 3am

Recieved completely the wrong meal. One happy meal and a mayo chicken, I’m absolutely disgusted as I paid near to £18.

Order was never delivered, driver was rude and wouldn’t come to my door -expected me to go find him as he parked far from my house and ignored any directions I gave. I ended up with no food and claimed my order was delivered

Update1* Went around drive through the person communicating threw the machine order point couldn't hear what we was saying even when we were shouting to be heard got to the window and had to double check the order and went to colect we had to go park up and wait for it it has got to have been the most stressful experience at a McDonald's that i can think of bring back ordering and paying at the 1st window it was so much easier. Update 3* Was better the previous time now has just a serving hatch closer to the door with 1 staffed order point the rest are self service wich I don't like but all that happens now is everyone crouds around closer to door so on a buisyer day it would be difficult to get in or out past everyone waiting. Original 4*) Stopped off on the way home managed to get majority of are order. They had no oases drink available wich is what I was most looking forward to at the time but whilst sat in the line for the drive threw knowing that the flurry machine never works at McDonald's I did a check online to see and luckily enough it was working. I got it as a student discount and then when we got to the window to pay the member of staff said what's that for when I showed them my student ID. Other than that it was quick the food was nice so enjoyed it.

Everytime I eat here there's always a problem. Raw food, missing items, wrong items ect or just prepared sloppy! Better off using the restaurant down the road in brislington they do a much better job.

Stuff doesn’t care order is very slow. I ask for coffee latte they gave me caramel latte.

Standard fast food environment. Still struggling to understand the ordering style now. When you just want a coffee it seems to take longer than when you ordered via a teller, but maybe it's an age thing.

Ordered via the mcdonalds app for delivery . Normally order through a 3rd party app with no issues. Food arrived cold , tracking clearly stated the driver had 2 stops . Customer support via the MD's is lame considering its a multimillion pound business . If you want hot food , use the delivery companies, forget the golden arch app.!

Food was stone called everything must of been sat there for an hour

Recently gone down hill, cold Fries, ordered large got medium fries, ordered a burger with bacon only to get one without over multiple orders. No dips. Not a great experience. Would not recommend.

food was cold rang mc donalds and they said to complain on the ap as just eat can offer some money back

Was missing both McFlurrys and my drink didn’t come

Always missing items when ordering from here and then have the hassle of trying to claim the money back! But always ruins someone’s meal by missing items! Don’t order from here

Worst McDonald's I've ever been too, staff and manager slagging off other staff in front of customers, nearly all the orders wrong and people taking food back to the counter. My wife ordered breakfast wrap and got bacon role. This was supposed to be a treat for me and totally ruined the morning. Never ever going there again.

Worst customer service I've seen in a mcdonalds. Go inside to order breakfast on two separate occasions and all the staff is hiding out back only paying attention to drive thru customers. Watched people pay for their tea at the kiosk and finally give up and leave without their order. You have to practically harass the staff to get them to bring your order if you pick up inside.

Drive through is always ridiculous slow and there's never any sign before you enter that items aren't available, meaning if you want what should be there but isn't, your sitting in a queue for 30 minutes for nothing. This place really needs to be looked at!

Just standard MC Donalds, got our order wrong which wasn't great.

Clean and tidy good service some times you get what you order but not very often

Good parking and drive through quick answering order point clear precise order taking and response excellent money transfer at window and quick professional service at end of drive through = 10/10 on my third visit again

Food was warm and arrived within half hour but seriously mc Donald’s can’t you follow simple instructions you tell them not to put something in your burger and what do they do put it in your burger anyway what waste of food and money

Another incompetent place. Ordered one thing received different via Uber Eats. Paid £4 for delivery, joke. Update from Nov 2024 - it’s not fast food! Avoid at all costs. They cannot fulfil drive through orders so they will send you to parking. I’m right here with approx 12 other cars waiting for plain hamburger and cheeseburger with fries. Absolute joke

Wrong food diliverd and when i got my food it was still wrong attitude of staff was bad a update still not great with getting orders right

worst place ever. down hill since last night manager was removed

food was stone cold on arrival and order was delayed for 1 hour and a half

food was late and freezing cold.

Was missing 2 large fries and didn’t get a refund won’t be ordering again for this McDonald’s

I ordered my delivery at 5pm and at 5:50 they say it won’t be here till 6:10 then it’s changed to 6:20 still haven’t gotten my food. Fuming !!! Never ever has taken this long . I can’t see any food on my photos 😤😤 2- just arrived and it’s freezing VERY DISAPPOINTED

Every time you use the drive-in, you get the wrong order, it's a shambles and unorganised!

They forgot one of the quarter pounders and kept putting the delivery time up and up

Convenient location, very busy though.🙃

Ordered a delivery at 11:30pm on a Friday. I get how weekends can be busy but i just got my order at 2:20am and was stone cold. This is an actual joke. Don’t order from here on weekends. The delivery was fast so not the service or drivers fault, just the restaurants.

Food took 3 hours to come when it should only have been a half hour max! Food was cold and soggy when it arrived. Absolutely shocking, If i could give 0 stars I would!!

i ordered my food at 23.35 and it arrived at 1.20 am and it was stone cold

The order was wrong and it was cold and took 30 minutes

You are not expecting at 8 am that all coffee machines are not working plus as a bonus ice slippery floor in toilets.

Tastey treats you always feel guilty about eating lol 😆

Can't beat a McDonald's brekkie 4 a hangover and glad they had milkshake machine on 4 a change

You guys should light up your 24hrs sign. I was on way to Airport and needed some early morning breakfast but was difficult to see this was a 24hrs branch while driving, ended up not stopping.

Really poor service tonight ice was half measures staff looked liked they never wanted to be there

It's a McDonald's. I've had some issues with incorrect orders, but when completing the customer survey and raising the issues, the company responded swiftly and made it right. Can't ask for any more than that. The staff at this McDonald's are very pleasant. I use the drive thru. The people there are always very polite. If you're going to McDonald's, you know what you're getting. The food is good value for money compared to other fast food franchises.

Poor service again . 10 a.m no coffees available to go with breakfast only hot chocolate. Joke !!!

Tiz an updated version of McDonald's with games to keep the young ones occupied

Food was cold and chips were really salty and tastied dry and soggy