McDonald's in Swale

food was so cold it might as well have come from the fridge when ordered was told delivery would be 8.30 but was delivered at 9.00 but was properly cooked at 8.30

No sauces but paid for and no straw for the drink

Food was cold, no straws for drinks and no bbq sauces in either bag

only the mcmuffins were cold hash browns and coffees were hot do they precook the mcmuffins to ruin what could potentially be fantastic

i have an autistic son and now he's in meltdown because they messed up the order and he didn't get his 6 chicken nuggets so annoying

The order took an hour to arrive and all food is cold - not happy

Never received no milk or sugar to go with the tea. Otherwise great as always

Please remember to provide straws and ketchup during delivery. I had chocolate milkshake with no straws

Yet again No sauces sent shocking service...

missing straws, napkins and sauces. plus chips wer cold.

Driver had several deliveries prior to mine. Food arrived barely warm, fries were stone cold. Milkshake was frothy.

They said the complete wrong order and we got like £20 of stuff after ordering £60 worth of stuff and I still haven’t received a refund

Food was freezing cold and chips were hard as if they were not cooked

Time we got our order it was cold ice cream was melted the delivery guy went back to McDonald’s to ask where we were

A constant problem when ordering from this delivery kitchen is that items are missing. Normally one or more of the more costly items too (definitely no coincidence). And you can't blame delivery drivers when bags come fully sealed. Forgetting the burger from a burger meal. Really, sort your staff out please.

Great service and packaged well

ordered 2 latte got 2coffee with milk food was not very hot

Some of the drink got spilled to the bottom of the bag.

Wasn’t very fresh! Cold and chewy!

Fed up with the food being cold and not being able to eat it, it always seems to taste like food that has been reheated, never fresh

food was cold. that's very unfair to be delivered with cold food

The food arrived cold and only half a glass of drink arrived in a soggy opened bag😡☹️

The driver was on the phone, wasn’t listening to the code we gave him, as he was telling someone he’d be there soon (another person chasing how late he is). He had to come back and knock the door to get the code a 3rd time, and the chips are cold. Not warm … cold. I’ve had to put them in the air fryer because they are so cold.

Food was not delivered, still waiting for a refund. I want a refund of the delivery fee and service charge too.

Someone else’s order turned my and mine didn’t

very bad order not complete 😑 unhappy

actually got some sugar this time so very good thanks

Great experience drink never spilt amazing service

fries were cold, burgers were luke warm and one of the drinks had spilled quite a lot.

Food was cold an horrible an items missing

Lovely delivery driver, thank you

It took ages for the order to start being prepared so I tried to cancel but it kept telling me I’d be charged anyway because the order had been started but it hadn’t. The times had continuously changed between 15 minutes - over an hour! When the food finally arrived it was stone cold and it wasn’t our exact order…not happy

driver was amazing. pay him more

Burger & chips cold. Chips meant to be a large, which paid for more like a medium. When paying good money you do expect good to be hot and edible and what you paid you. Disappointed

Ryan always has a smile on his face

excellent just a bit of the cold side

Food great but I ain’t getting my dips….

missing straws and chips were soggy

food was cold yet again and some of the order was missing

Ordered 9 chicken nuggets but was only delivered 6!

chips were limp and tasted under cooked

pancakes cold and asked for apple bag

my orda was wrong I ordered 2 chicken nugget happy meals with classic Coca-Cola I got three happy meals and no drinks I am not happy with my order

Ryan.. thanks for a quick delivery

Bacon wrap was cold and fryers very salty

spent 50 pound and wrong order was delivered which would of cost less than 10 pound.

arrived on time the food was still hot and a really nice delivery driver.

Courier great and delivered quickly but resturant took ages to prepare a simple.

My food was cold and food was missing so items and gave me wrong items that I didn’t ask for . Ive been using this app for so long and my food is always cold and doesn’t taste fresh as it been cook it like it been sitting there the chips was hard and freezing. I’ve used this app for so long and for the past month or so my food hasn’t been the best it been freezing I’ve never ate chips so hard I was waiting a long time for my delivery , so wonder why it’s was so cold .

Diet Coke lid was not on properly which meant coke had spilled and ruined the milkshake and ice creams

value for money ....the bundle fed the family

Still not been delivered? No food money out and restaurant not answering

The order was wrong and it was all cold when I received it!!!

food was not great chips was cold and frappe melted ..burger cold and upside down in box 😢

food was cold ice cream completely melted took ages for delivery

My Big Mac had pickles and lettuce in which I thought I had removed

no straw and sauces I paid for not delivered

Ryan… turned up on this loverly day with a big smile on his face..

just a bit cold but I think this is normal for this kitchen

driver amazing quick fast and speedy food at Yr door

I told him to leave it by the door and he ran away with my food!!!

drink was tipped over half of it was in bag.

The double quarter cheese meal ended up being a quarter cheese meal in a double box so paid for something I didn’t get

food is stone cold and not edable

No drinks arrived with my order. Can this be rectified or resolved please

Didn't arrive again!!!! I put very clear Instructions on the order. I was in a meeting when he called but i texted!!!

the food was very cold no blame on the courier is was obviously the restaurant they kept saying the courier was at the restaurant the delivery time kept changing in total we waited 2 hours totally unacceptable service from the restaurant

everything good but cold which seems the normal

Food was cold and fries were smaller than medium, not pleased

No delivery was attempted but said delivered

My order never turn up and the man was sitting outside my flat with it and drove off not happy one bit . That was breakfast for me and my little boy

I didn't receive the happy meal l paid for it was for my disabled son

placed order at 9.30 order said delivery in 30 mins but was not delivered until 11.10!

Cheeseburgers, chicken nuggets was cold

Ryan…. Always here with a smile 🙂

certain bits of the order, chips and burger wasn't hot, just warm. so not as nice as expected

food never arrived, courier never responded to my questions. down money and zero food

Great thank you. Happy family tonight

food was fine but the coca cola tasted like carbonated pond water.

How do you forget the fries when a meal is ordered? 🤷‍♂️

all of the food turned up cold wouldn't order again

chicken in wrap was chewy and dry

Chips were cold. Rest of food was lukewarm.

Completely wrong order delivered - useless

order was exactly as ordered food was hot perfect, all condiments included this is the best for ages let's hope it remains this way thanks

Order says it has has not been delivered. I have not received it.

Terrible, half order missing, the rest freezing cold

it took over 2hrs from chosen time to deliver

Didn’t want a bag full of oil. Every hash brown was stuck to the paper bag, wrap was missing items and my muffin was also stuck to its packaging too.

didnt give me my straws and dips. not happy

Fries was all stone cold not even luke warm! Order 20 mc nuggets and sauces but no sauces came!

Ordered an hour early and still arrived late

there were no straws for the sheikhs 🤦🏻‍♀️

Hole in drink bag and missing a McMuffin and hash brown

the food was cold when arrived

Excellent delivery, arrived 5 minutes early and friendly delivery driver, very happy, thank you!

excellent thanks at least I got ot today unlike yesterday

Not happy at all missing chicken nugget meals order is cold . Not the first time for this to happen from here. Can’t be that hard to pick the order and bag it . Definitely need to sort the staff out in there. And I definitely won’t be using you again .

Everything is stone cold what has happened this is becoming regular everytime i order will no longer be ordering

Missing half my order, had to return to store to get everything recooked and rechecked before leaving. not good