Kent Charcoal Grill in Swale

Order 621pm called at 737pm as said food arrived. Was told left 15 mins ago. Waited another 15 called them again to be told it left 14 mins ago so food been out more than half hr. It arrived 8pm. Stone cold and inedible. I’ve gone to McDonald’s. I would like a full refund and an investigation into this matter. Really unhappy with this £20 for that order and a further £15 in McDonald’s. Is not ok! Thank you

Found a bit of string amongst the food. Could not continue eating after finding it.

They done all that we asked, there were a few..Meat cut thin and well done was spot on. Arrived early even on a sat evening.

I am not a food person but the food fro this place is the best in town

Rubbish! Left white fat on the plate (that never happens in other places) and all cold. The burger was burnt on the outside and red on the inside.

Nice food, well cooked, fast del, whats not to like, thank you

Excellent pizza would recommend and will be ordering again *****

Delivery was fine. Food was awful dry and over cooked

Great food and service many thanks

Price is getting ridiculously high and portion is getting smaller. Chips portions are like war rations sometimes, and not always fresh.

You have the cheek to ask me to leave a review. I couldn’t even eat my meal. It was so greasy. It was greasy and somebody in the mechanic changing his gearbox it was that greasy unbelievable £41 wasted down the drain if you wanna spend 41 quid on a meal go to charcoal Grill direct me to give you a load of grease from their greasy gearbox even even the garlic bread pizza was absolute shocking it was almost as hard as a rock. Even my dog turned his nose up at it. Absolute full of grease. Absolute nothing but grease couldn’t even pick anything up. It slid through your fingers. It was absolute disgraceful. You needed to see a video of it. Absolute shocking. Everybody do not go there.

Really tasty food and the only kebab that seems to cook lamb till it’s tender and not chewy 👍🏻

Always delighted with the service.

Food came as asked. Meat was cooked well done perfectly for us. Delivered in good time and all hot. Thank you.

Food was late, and was cold. Very disappointed :-(

Ordered kebab and chips. Kebab didn’t come just chips. Couldn’t have messed it up any more if they tried. Phoned them straight away and told they would send the kebab straight out. 90 minutes later still nothing. Absolute joke and another customer lost

This place should be shut down! Absolutely disgusting food and not fit for an animal! The Meat if you can call it that was old and they obviously try to preserve it by using a ton of salt on it! Me and my partner were up all night after consuming this muck with bad stomachs and sickness from the amount of salt they used obviously to hide the fact that the food is not fit for consumption! AVOID THIS ESTABLISHMENT AT ALL COSTS NOT UNLESS YOU WANT TO FALL SICK! And prices were an absolute rip off too compared to other local kebab shops!

Food was u fortunately cold we had to warm up in air fryer and microwave. This is unusual as we use this kebab house regularly and have not had this before. Maybe it was the way transported?

Always amazing food but every time I order, you always forgot items. Please check your orders and don’t put your customers out of their way to collect what they paid for for free! When the customer paid for delivery.

the small kebab was missing, wont order from you again

pizza was cold so didn't taste too good 😕

Chicken was dry this week and the week before lamb was dry

Again good food great service as always

Nice meal thank you, still hot, lovely chips, recommended thank you.

Food was very tasty and hot . The portion sizes were good

Lovely food friendly service on time, nice and hot food

Cold and and 25 minutes late .Might of been good food if it wasn’t cold and soggy.same tall male driver always late !!

no salad, burnt chicken donner and kebab. orders wrong not happy.

Food was lovely nice and hot great service

chicken donner was pritty abysmal no flavour had a few bites couldnt eat anymore salad was next to none n a drizzle od sauce dont think i will be going back partners was exactly the same

no salad with the kebab . chicken shish and donner burned . no sauce on kebab. gotta do better.

order never arrived and restaurant never responded, very bad service

it was late, was told it was with the driver on its way 45 mins still no sign. it turned up after trying to contact them multiple times (do not use this place again)

delivery sent to wrong address before my order so my order was late and cold

The kebab meat was very dry, and I had very little chilli sauce in my kebab. And was very shocked as the cod wasn’t even cod just batter. Very disappointed. And paid with cash but driver didn’t have no change

Food was early and hot very good kebab

this is the best tasting dinner I have eaten I don't know if they have a new supplier of meat or if they have changed the recipe have had quite a few in the past but this was the best thankyou

Food took nearly two hours to be delivered. I ordered it at quarter to six and it arrived at just before quarter to eight. The food was nice but it was very, very late from what was originally quoted as a delivery time

I will never be using this restaurant again. My whole order was burnt. I phoned up to complain and the restaurant didn't care. I was told the food would be sent out again and it never came. Also just eat wouldn't refund my money as it could be consumed apparently. I can't give my 2 year old burnt food and someone did eat it and now they've been throwing up. Absolutely disgusting behaviour and now I can't get a refund. Fuming

Food was summited as delivered by driver, when it had not arrived, calling the store was frustrating as the answerer could inform when my order was going to arrive after providing my address and order number, the ended by the answerer calling telling me the driver would be arriving soon. The driver greeted me ‘I finally found you.’ Food was cold upon arrival.

Chips was cold and nuggets were over cooked

Great kebab very tasty and very pleased with the size

Waited long enough for the food, let alone for it to be late…

Always loved this place for years, really dissapointed on Wednesday to get the driest chicken shish, the guy was on his own, perhaps a different cook,but really dissapointed, I belive a few similar reviews saying the same thing, real shame, got to find another!

always hot and good food 🤤.. best around

amazing takeout, recommend highly. would get the chicken a go

The pizza were warm not hot , I had to place them in my oven for 10mins and one of the pizza were not sliced enough to tear .

missing a child’s nugget meal and a coke that went to one of meal deals. other than that decent sized and nice food. would recommend but just check to make sure order is right.

Didn't turn up. It's now well over an hour of estimated delivery time. Phone was always engaged so couldn't chase restaurant. This isn't the first time.

Food wasn't great, delivery service spot on.

Delivery was over an hour and half late restaurant doesn’t answer the phone

Delivery was on time but it was an hour delivery only live 10 minutes up the road

It got delivered 2 hours early from the requested time and when Iit came back it was late, it was reheated as all the salad was soggy and the boxes were ripping from all the moisture from it being heated up.

Not happy will not be using again first time I've used very very dissatisfied food cold

Everything was cold and said delivered when it was over an hour late. And everything was not even half full. All boxes was squished and damaged. Appalling service from both restaurant and driver.

Appalling service. Along with just eat. Meals was cold and over an hour late. Boxes wasn't even half full. They were squished and damaged. Very appalling and will NEVER return.

chicken was burnt and very chewy and very gritty!!!! not happy at all

Perfect love the meat and chips wish more burger sauce but amazing

will always be our go to kebab - will never go anywhere else! always early or on time and food never cold and always perfect!

Got a scam phone call from the mobile number registered to this restaurant. One of your employees?

Delivery driver had difficulty in finding us, delivery instructions were provided but never knocked on our door, Gand to walk down the road to find him

Absolutely lovely delivery and the delivery driver was polite and respectful

Food was cold and the drinks we ordered didn’t arrive.

Absolute disgusting lamb donna the meat was hard and dry and the pitta bread you could have used it to hammer in nails ,all went in the bin,never again ,I did email them but no response, needs to be inspected by the food standards, pick up from shop always good ,delivery terrible, like it has been sitting on the side for over an hour.

I wont order here again.pizza burnt and chips to over cooked.waste of money lol

One pizza was burnt. One was under cooked and we had item missing!

The food was stone cold. Parts of our order was missing. The hummus had definitely passed its useby date and was sour and had a terrible smell. Was unable to make contact with the restaurant as their phone is constantly engaged. Was unable to get a full refund.

Food turned up and was all cold, 2x kids sausage and chips cold and sausage burnt to a crisp. When tried to phone was engaged and no one answered!?

Burger didn’t have any donner meat in it and the eclair wasn’t edible because it had melted everywhere.

Very nice and hot highly recommended brilliant

food wait time was originally 1 hour. order placed at 736pm at 815 order updated to say 910 delivery instead of 830pm. chased at 910 as no further update staff said being cooked shortly food eventually arrived at 938, sausages over cooked and inedible and rest of meal warm at best.

Food was cold, couldn’t eat it asking for a refund, my £1 pot noodle that I had to have as just spent £41 on this rubbish!!!!

Everytime I order from this restaurant I always get what I ordered, and the staff are really friendly and the restaurant is always clean. I really like the display of their products, and they have a really good menu, their is so much variety of food to choose from.

food not yet received, i want a refund

it was cold and my complaint for a refund hasn't been paid.....??????

Absolutely shocking customer service. Ordered through Food hub at 6.08pm. It told me it would arrive at 7.10pm. As it hadn't turned up at 7.35pm I called the shop to be told it was in the drivers hand and he was just leaving. Called again at 8pm as the food had not arrived. Was told she'd check with the driver and put the phone down. No one called back at all. Got the app used involved. Food arrived at 20.17 and was cold. Will never order from then again. I'd rather cook, we'd have eaten by now.

Ordered here for a few years and can sometimes be hit and miss but of late it's become terrible! Tonight got a kebab delivered with no salad or sauce even though its on the order. The £1.70 pot of sauce is now so small its not worth having, and the request for lettuce to be added to a mixed meat and chips wasn't honoured even though there is no suitable option on the menu to allow you to add salad, without having to buy a full salad box. Think Charcole Grill has run its course for us!

unfortunately the meat was really horrible tonight

Never brought the drink back that was supposed to be on the order

I ordered a lamb kebab with salad and mayonnaise and all I got was meat and pitta so was too dry

Quick delivery and friendly driver. Always reliable

Over 2 hours late. Food was stone cold and disgusting

The chicken was burnt and hard always had great food but don’t know what happened

Not 1 to complain but.... Got a call, 1 hour after placing order (which was accepted with thumbs up in seconds funnily enough) to say the cod was not available. Ordered the scampi and chips instead. Then waited 1 hour past due delivery time. The scampi tasted sour and off, the chicken donor was tiny bits of hard, recooked tasting meat, swimming in grease. Phoned to complain to be told "that's what scampi tastes like" as if I'd just landed on earth and never had scampi before. No apology.. just told "if I had a problem get the money back through Just Eat" All in all a very bad experience, hopefully my daughter won't be doubled up in pain with the sh*ts tomorrow.

Chicken burnt in places not enough chilli. Shame normally good but feel let down this time

Have never had mixed meat kebab where more burnt was burnt than eatable

Fast delivery and food was nice would recommend

i hadnt had a kebab for anlong time and was really looking forward to it but when it arrived the meat was dry the chips were greasy and the salad was very poor .

Food quality this evening was poor - all food was cold , salad looked like it had been sat there for days ! Chips were awful and all food was cold

I still haven't received my food ?

Ordered for arrival at 18.50-19.10 Arrived 19,45 cold with all packaging very soggy Asked delivery man why so late and he said he didn’t know

Yesterday's leftovers. Chips had been refried. Lamd doner was cold and swimming in oil. The Chicken doner wasn't even doner meat, it was chuncks of meat, probably a chicken shish that was probably cooked by mistake last night. If we weren't so hungry would have sent it back. Complete waste of money!!!

Food stone cold and didn’t eat it, thrown away

Food was cold when it got here and was very late

Very happy with my first order here, the food was amazing, & as I’m Turkish we have a certain expectation, I have to say it surpasses all the other places we have tried recently, I will be adding this place to one of my list of favs.. truly amazing & very generous to!!

Really lovely food and arrived hot. I’m surprised by the bad reviews i’m yet to have a bad experience myself

So cold, grease soaked all in paper, had to try and warm up didn't taste nice

Food arrived cold but had it of been hot would have tasted good

Delivered on time but they forgot to bring the bottle of juice and also the pita. Very disappointing . I will not order from them anymore

Food arrived late and was cold also small portions for a large .I want a full refund for my troubles and