McDonald's in Rugby

5th January. Restaurant is absolutely freezing. We can see our breath. Staff said its because its cold outside then turned away.....

Staff attitude is awful. Served drinks that were contaminated with other drinks and tried telling me this is just the way it is. Not at all acceptable

Not for me I'm afraid I think the food is disgusting 🤮

Not fast food .. always waiting

first ETA was 21:23 I waited until 23:00 the I gave up,app was showing that my order is preparing for over 2hours,also I think I should get a refund.

I had to wait 2 and a half hours for a burger and it came cold. Not happy

Normally ok. Tonight was busy. Long wait and food was ice cold when eaten (take away). Was too far to go back and complain.

Food was freezing cold and even the coffee was cold

food was all freezing and missing items

non of the burgers arrived just the drinks amd fries

too long, cold and looked thrown together

Took an hour an 15 mins from ordering to arrive. Was ice cold had to reheat.

Driver was very polite the food was cold and looked like it had all be dropped

Very busy McDonald, their medium fries portions is really small. The picture is “TWO” medium fries! Not eaten yet

I did not receive my 2 terry chocolate pies and my food was cold

My burger come without onion and tomato !

My chips and burger was freezing cold my milkshake and ice cream was melted

Took over an hour to come and then was cold

The food was quick and hot, just how i like it and my order was correct 👍

Waited over an hour for the food and when it finally arrived it was stone cold

Got no sauce for the chicken nuggets after putting we wanted sauce and missing fries

Food was good but small portions was triple cheeseburger.

Reluctantly I ordered a Macdonald's I can't drive or get out currently. The chips were completely cold and the rest of the meal was barely luke warm. I won't be ordering again that's for sure. I'd sooner just not eat!!

Missing burger which was my grandson’s he was really upset

ordered a mcchicken sandwich and instead of the proper battered chicken sent it with a spicy breaded chicken instead

My order hasn’t been delivered

The presentation of the sausage and egg McMuffin is appalling and I didn’t get a straw for my drink

Took ages to be picked up so food was practically frozen by the time it arrived, this isn’t the first time, might learn my lesson

Burger was warm Guy had trouble finding house

Spotless and everything working! Well done!

It's McDonald's so you know what you are getting. It was busy, but service was good. Tight car park

Took nearly two hours for order to arrive. It was cold.

Wanted to leave a review to highlight the great service of the young lady who served me tonight; I think her name is Lauren(?). She was waiting for her own food on her break time, and still she decided to take the time out of it to serve me so that I didn't have to wait. She was helpful and communicative about the menu choices too Just wanted to make it known that it is appreciated to see great service - well done Lauren! Good job 😁

Only received half order not impressed not the first time it's happened and no refund absolute joke

Food was stone cold BBQ sauce was missing again

Once again fries cold and stale!!

Made me feel sick and burger looked awful. How can it be that bad ?? Almost like it was tainted 🤮 literally feel ill

didn't even arrive.. driver was a tool

An absolute joke !!! Food so cold that even my 5 years old was complaining. Fries, chicken nuggets - Big Mac, £14 thrown into the mud !!!

App didn't work, but manager went above and beyond to help.

Great service, food still hot and cold drinks cold 👍

It's McDonald's you know what you're getting, and you get what you want.

Everything is great except the car park it's big enough for the customers parking but not the under eats and just eat vehicles sometimes you can see as many as 8 drivers outside just chatting

I would like a REFUND all wrong items delivered

Food cold. Should be given option to refund not credit account

Irresponsible service! Ordered Vegan spicy wrap and it had a bacon in it while served. Should we eat what we order or eat what ever they serve?! It’s ridiculous of such non sense service.

food was lovely will definitely order from here again

driver very polite, professional. thanks 👍

food was cold especially the chips nuggets were soft

would of gave 5 stars but not once have I had a fillet of fish that's put together properly

the fillet of fish tasted really weird it wasn't nice at all.

Delivery driver was awesome when JE messed up my address

Order was late, very cold and stale!

Can only order by machine, bad experience and burgers were dry not appetising!

I went to McDonald's at the Rugby retail park near Cineworld yesterday and the food looked like it had been thrown together by a 3 year old. The wrap wasn't wrapped and all the contents just fell out and my triple cheese burger was folded in half. I expect more at mcdonalds and your staff need re training at the least. Not a pleasant experience at all.

Mcdonald's on its level as usual

40 minutes wait for the food to come out , numerous items missing and food was stone cold Place has gone downhill dramatically on recent times. They really do struggle to handle volume these days.

It's a macdonalds not much to say really .

The drinks was arrived half and half was spilled in the bag,no straws,no souces,the sandwich mc ribs was a joke,a lot of onion,i think they need to change the name in mc onion...

My items are missing and my burger is plain when i ordered one plain and one wirh everything in it

Rubber overcooked chipd and mcfluffy melted as put in heat bag with rest of the food.

Food was cold and i got diet coke when i ordered original (full fat and sugar) Thats me done with macdonalds, never again.

Every time we make an order there is always a meal missing

Food cold. Missing all sauces and part of the order.

food was cold and drink was half empty

Restaurant told delivery driver to deliver order to the wrong address, lucky to get it. Good was old and cold. Poor overall.

ordered a chicken burger and fries took over an hour from order time to be delivered and it was stone cold

They forgot to put the dips in, after an hour waiting for the delivery, everything was cold…I really like mc but this order put me down

Still the best value coffee around, obviously gets busy at peak times, especially with a Drive Thru, does well for a small site. Located within Junction One retail park. Second and larger site is in Rugby town centre.

Waited ages for food. The number came up, and dissaprered again. Still no food , no staff at counter, 15 minutes later got Luke warm food. Car park a joke, meeting place for petrol heads blocking all the spaces.

Stone cold food arrived. Driver kept our order 20 minutes before he left restaurant.

never arrived. I wanted my food not to just get an email about a refund. this service is awful, can't contact you to sort this order . What kind of service do you call this. Will not use just eat again . this isn't the first time I've been disappointed by you .

I don't know if the staff mess up or the driver are stealing but my order wasn't complete at all just received a few items

Delivery chap was friendly and polite

Wrong items delivered and missing items

Once again we had no mozzarella sticks delivered. 3rd time in a row something has been missing from the order! They must be making a fortune out of people paying for things they haven’t received!

The order did not arrive absolutely rubbish service as usual .. will never use this app again

The woman was rude,food was cold and had to leave the house in the next street down because she couldn’t leave the car because she had her child and it’s raining. if that’s the case she shouldn’t have brought her child to work that defeats the object of her being a delivery driver. My mother couldn’t leave my 2 young children to go and get the food as it should have been delivered that’s why I went As I said in the start lucky I was in the next street down. Imagine if it was a high rise flat.

Really nice delivery driver- shame you don’t give the option to tip after then deliver and not before.

Excellent drive through with enough room not to kerb your car!

This is the second time they don't put straws in my order

Food was delivered promptly, bit annoying you can’t order direct through the McDonald’s app though!!!

Delivery chap was very polite and cheerful

no straws again + no ketchup we ordered

My grandson and I went to McDonald’s drive through about9.30pm on Friday. We waited over 15 minutes to get our food . The food was cold . Very poor service

The fries weren’t fresh but the burger was good

The food was delivered absolutely stone cold. I only live around the corner from them. Disgusting.

food was missing this morning so some had to go without food

food is cold and 2nd time today food as been missing out of my order

I did not have a happy meal it's was cold and wet and sad 😡

Order was late, all of the food was cold, chips were inedible and the burger last needed to be reheated

food was hot and all my order was there

Dips forgotten again.. seems everytime nowadays

It was freezing cold when it arrived. The driver was on his phone, handed me the order, left, then came back to demand the code.

Didn’t get happy meal toy or cucumber

I never have a problem with the food it's just the drinks are always flat, why??

Missing items and drink like syrup with no ice .

Driver didn’t try to find me or even follow instructions on notes. I never received the food. 0/100

I ordered double cheeseburger without cheese and without souce but they put cheese inside. my son likes double burger but no have any option for this

I especially texted to them no ice for the beverage, they putted. Food was cold. Fries was not large. I texted no onions they did not care again. Special service congratulation 👏🏿👏🏿👏🏿👏🏿