McDonald's in Croydon

This drive through McDonald’s. It’s big and you would expect to be top of their game but no, they are not. Usually when I drive through I get home to find things missing and it’s too late to do anything about it so I can’t get the problem rectified or complain. Today I’ve got a kids meal with no toy and no explanation. Today I promise NEVER to come to McDonald’s again. I’ve had enough. I suppose I should be grateful, I will save money and be a healthier person.

Atmosphere is great and the team are extremely friendly and have great rapport with their customers!

Hi I work For delivery platform their service very good and very nice. I recommend it

drinks didn’t arrive, all food fallen in bag and smashed

Said my order was delivered but never received anything.

Not very busy but service was slow considering

Wrong order…. Ordered x3 mcmuffin meals and got a breakfast wrap! Driver very unhelpful and rude!

Half my drink is gone due to spillage my ketchup is soaked and my chips are cold thet fell out the bag

The delivery person out my good out on the floor

Most of the food. Missing again

Im old enough to remember when this used to be a pub.

Food was cold drink was spilled everywhere and ripped the bag and barely any fries really,

great delivery driver very nice and kind deserves promotion

All orders intact- brilliant thanks

It was missing most of my items. The food is semi warm but I know that always happens but I am unhappy that I did not receive an entire meal and all ice creams

Missing item and missing all sauces ordered. sloppy considering how long it took to arrive!

when I ordered it it said it will be here by 1.25 didn't come till nearly 2.00pm

I WOULD RATE IT 0 IF I COULD I ORDERED NETHER FLAME SAUCE AND THE ROMANIAN CASHIER DIDNT GIVE ME ANY EVEN THOUGH I PAID FOR IT

I love raspberry apple pie please leave it there forever and my chips came cold but the rest was hot make ALL my food fresh next time please thx.

Was told a time, then changed to 25 minutes later. Drink spilt and missing items.

Hardly any fries in the large portion

Food was cold an missing chesse burger an 1 fries

2 items were missing from my order

Wait to long the food was cold the carrier took to long there is alternate route

Supposed to be a deal only received burgers No Fries

The mc chicken sandwiches did not have mayonaise they had a cheese sauce and no straws to drink the milkshakes ordered!

Completely wrong order! I ordered for 3 people and for 3 items. None of which I ordered. No one answering at the restaurant either. Absolute waste of money!!!

I ordered from here and it kept saying they was waiting for my order to be prepared for 2 hours and then they said it was delivered and it wasn't.

Very poor tonight burger had lettuce in when asked for plain. And what was meant to be a nugget meal was a Big Mac instead which we didn’t want

My order was alright it was just my drink that spilled in the bag and my fries weren’t salted and they were cold .

Awful forgot some of the things I ordered.

Food prepared incorrectly, order notes missed for the second time recently.

great service just wish it could have been a hot not warm

The food was late by 20 mins and then the restaurant missed some of the order.

Took ages to get here, to ages for the food to be made. What was meant to be a 10 minute driver turned into almost a 30 minute wait.

delivery driver was nice and the food was perfect. Have a good day. thx

I never receive my food Because it appears the driver was Frightened, of black people I refuse to give me my food. I can only suspect believing he was going to be Rob for food. I’ve already paid for Flat out, refused to give me my food

Food is always stone cold from this branch.

they never deliver the full order....condiments are missed and it ruins the kids meal

I didn’t receive half my order

Sometimes for takeaway they are making mistakes don't know why

Missing items big mac and one portion of fries

Our ordered food arrived with a torn bag, and this is not hygienic at all.

100 POUND FINE at mcdonalds fkking joke wont be going there againSite: (973) McDonald's Croydon - The Poppy Issue date: 28/02/2025 another very good customer lost Thank you for your correspondence received in regards to the above parking charge. The terms and conditions of use of the car park are clearly stated on signs prominently displayed around the car park. These include that vehicles parked or waiting in marked disabled bays must clearly display a valid disabled badge face up in the front windscreen. When your vehicle was observed there was no valid disabled badge clearly displayed therefore we believe the charge was issued correctly and we are upholding it. We note your comments however we are confident there are sufficient signs at this location bringing the terms and conditions of parking to the attention of motorists and it remains the driver's responsibility to check the signs where they park and comply with the terms and conditions. This decision, which has been based on the facts of the case and takes into account our consideration of any mitigating circumstances, is our final decision. You have reached the end of our internal appeals procedure and you now have a number of options: 1. Pay or, if you were not the driver of the vehicle at the time of the incident, request the driver to pay the parking charge at the prevailing price of £60.00 within 14 days of today's date. Please note that if payment is not received by this date the parking charge will be payable at £100.00 and further costs will accrue if the case is passed to our debt resolution another very good customer lost

Used to be a brilliant place to go to but its really dropped over the last couple years. Ordered uber eats from here twice now, last time the food arrived cold and this time round it was both cold and they missed a double cheeseburger from my order. Fries on both occasions were cold and slightly rubbery. Not ordering from here again. Not impressed.

Delivery driver was waiting around downstairs not even attempting to contact me no customer service

I received someone else’s order and had to reorder

My order has not been delivered... and there is no contact number to speak to anyone

The delivery was done super nice and quick, food however was cold.

Ordered from Deliveroo and got given the completely wrong order! It was someone else’s order and this is the first time it’s ever happened at this McDonald’s. Worst service ever. At least Deliveroo gave a full refund so we got a free McDonald’s out of it. I’m never ordering online from this McDonald’s again. Worst ever.

Drink all over the bag , stone cold , chips quarter filled

the food was cold muffins were hard horrible

Food didn’t turn up, and I didn’t get a refund

Would give zero stars if possible.. IVE WAITED OVER AN HOUR FOR THE KITCHEN TO COOK MY ORDER AND THEY STILL HAVENT GIVEN IT TO THE DRIVER no one answering the phone either they need to shut this branch down ASAP!

not only was the meal incomplete it was COLD and I was charged more than the receipt stated 😠

every time I order from there it turns up late and Cold

drinks were spilled food wasn't even in the boxes properly and is all cold

Whatever driver delivers food likes to spill drinks

Food arrived cool I waited over 1 hour for my order even though the restaurant is 15 minutes away from my house when you call the restaurant no one answers… feel like I wasted my money should have just gone to Lidls and got the ingredients for tuna pasta would have been cheaper

The Quarter Pounder was put together so badly and made with silly small buns for 2 large Quarter Pounder patties so it all fell out and went all over my hands, plus one of the burgers was broken too. The fries were cold.

I’ve just ordered from mc Donald’s & I’m missing a1 Philly stack burger that I ordered

Lately, there are some low maintenance issues. But always quiet, nice and friendly atmosphere. Update: Tablets for children are still not working after so many months.... Sad, manager of the site don't seems to care ...

Ordered and waited for more than 30 minutes for my food. Food was very good. But didn't feel like eating the food after such a long wait time. But i should have gone to KFC. Where i always receive my food within minutes and always fresh.

absolutely awful order was wrong and what did come was freezing cold and had to be re-cooked shouldn't be allowed! waste of money !!!

my order was 30 minutes late i want refund and food is cold

Couldn’t find door was walking around

Ian was very helpful and made sure I received the best service, best McDonalds around!

I’m in very abusive ward . They don’t let peoples out from here. Doctor don’t come to visit and seems they taking homes from here. - i can’t get back home even everything’s normal with me . & do my everyday doings . These doctors are lazy and all foreigners . That’s no normal statue of NHS . Redicless . I have pay my bills and do my things and these . Mostly Africans . By the way . Don’t let me out and seemingly hack my phone. They ‘re. Very rude and even seem wearing my clothes . I’m merten ull

could have been a bit hotter but delivery was quick and on time food good

I changed the delivery adress to 139 markfield cr09hq it then directed me to west wickam mc Donald’s I made the order an then it deliverd to my adress not where I asked for my adress Neville road is 40 seconds from swan close mc Donald’s if I was home I would of order from there not from west wickam so why the adress did not change but still says 139 markfield is crazy also couldn’t cancel or change adress also spoke to driver he didn’t Evan go to my adress an marked as deliverd

delivered to the wrong address come on guys sort it out

spilt my oasis (the driver said they didn't put it in right)and got my chicken soggy

missing item in the delivery and refused to refund me

Order never arrived courier said contact customer services because I can’t find your address??????? Shocking

I always order from here as they are usually the best in the area, but I got home with my order and the sausage egg mcmuffin was dripping in oil, instead of 5 hash browns I had 4 and the pancakes with sausage was missing the sausage! Plus the pancakes were near inedible for the kids. I wouldn't usually be so annoyed but when they're charging 2 quid for a hash brown and prob the same for a sausage it takes the biscuit really. The customer service on the app is absolute rubbish so can't upload receipt either! Can someone from the team contact me to get a refund on the missing items please or next time il be demanding them. Place has gone downhill big time.

Late and cold. £17 for an awful service

I asked for sauces and asked the Uber driver to make sure there was sauces and I did not even receive any

the best delivery driver I've ever met polite and friendly

the food was order at 1840 it said 20 min then kept changing the time going up and up was delivered at 2012 the food arrived cold the chips were hard the food was all cold and tasted like it had been sat there for ages

Food was cold and soggy by the time we have received it

Ordered at 19:27 and delivered now at 21:11 not happy

completely wrong order delivered again

the food was still warm great service thank you

the delivery driver did a great job

It's ok... but definitely don't dare try stay longer than 90 minutes and enjoy your time as they will charge you £60 for simply parking up and eating.

It was great! The food was delicious and freshly made. Nothing was missing. Everything as requested. Delivery came quick so the food was still nice and warm. Very positive experience this time. Thank you.

Allergic to cheese burger came full of cheese not impressed so couldn’t eat it as I didn’t want to end up in hospital did order without cheese

Food was cold and tasted horrible

Chips were cold also forgotten to add fruit bag

I said in the notes please done forget ketchup and you forget… useless

I ordered a lot of food but I was given someone else’s order, plus I was given two burgers and a large water when I ordered a meal for 4

30 mins late half my order missing I now have a child missing a meal while the others eat toy missing from a one of the happy meals and the chocolate milk shake taste like banana. Shocking service today

Only downfall ,chips were called but delivery driver was very polite

it was cold and could tell it had been sitting around for a while as it was very dry lot nice at all. driver was great

I only received the drinks from my order,it was minus the big Mac and large fries X2. 2x triple cheeseburgers and 1x Philly stack. But I got someone else's order,which in itself wasn't even correct. I don't understand how the orders are packed wrong,they have the receipt to read from.

I was missing the 6 nuggets I ordered!

very easy to order, came on time, guy was friendly. Just wish it hadn't been cold. kind of spoilt it. but otherwise ok

Cold and I live within 1/3 mile had to heat up in microwave not good

Terrible late cold and drinks spilled

Missing items no large drink missing no dips no cheese sides either 😫