McDonald's in Croydon

Sometimes for takeaway they are making mistakes don't know why

100 POUND FINE at mcdonalds fkking joke wont be going there againSite: (973) McDonald's Croydon - The Poppy Issue date: 28/02/2025 another very good customer lost Thank you for your correspondence received in regards to the above parking charge. The terms and conditions of use of the car park are clearly stated on signs prominently displayed around the car park. These include that vehicles parked or waiting in marked disabled bays must clearly display a valid disabled badge face up in the front windscreen. When your vehicle was observed there was no valid disabled badge clearly displayed therefore we believe the charge was issued correctly and we are upholding it. We note your comments however we are confident there are sufficient signs at this location bringing the terms and conditions of parking to the attention of motorists and it remains the driver's responsibility to check the signs where they park and comply with the terms and conditions. This decision, which has been based on the facts of the case and takes into account our consideration of any mitigating circumstances, is our final decision. You have reached the end of our internal appeals procedure and you now have a number of options: 1. Pay or, if you were not the driver of the vehicle at the time of the incident, request the driver to pay the parking charge at the prevailing price of £60.00 within 14 days of today's date. Please note that if payment is not received by this date the parking charge will be payable at £100.00 and further costs will accrue if the case is passed to our debt resolution another very good customer lost

Used to be a brilliant place to go to but its really dropped over the last couple years. Ordered uber eats from here twice now, last time the food arrived cold and this time round it was both cold and they missed a double cheeseburger from my order. Fries on both occasions were cold and slightly rubbery. Not ordering from here again. Not impressed.

Ordered from Deliveroo and got given the completely wrong order! It was someone else’s order and this is the first time it’s ever happened at this McDonald’s. Worst service ever. At least Deliveroo gave a full refund so we got a free McDonald’s out of it. I’m never ordering online from this McDonald’s again. Worst ever.

Would give zero stars if possible.. IVE WAITED OVER AN HOUR FOR THE KITCHEN TO COOK MY ORDER AND THEY STILL HAVENT GIVEN IT TO THE DRIVER no one answering the phone either they need to shut this branch down ASAP!

Ordered and waited for more than 30 minutes for my food. Food was very good. But didn't feel like eating the food after such a long wait time. But i should have gone to KFC. Where i always receive my food within minutes and always fresh.

Lately, there are some low maintenance issues. But always quiet, nice and friendly atmosphere. Update: Tablets for children are still not working after so many months.... Sad, manager of the site don't seems to care ...

Ian was very helpful and made sure I received the best service, best McDonalds around!

I always order from here as they are usually the best in the area, but I got home with my order and the sausage egg mcmuffin was dripping in oil, instead of 5 hash browns I had 4 and the pancakes with sausage was missing the sausage! Plus the pancakes were near inedible for the kids. I wouldn't usually be so annoyed but when they're charging 2 quid for a hash brown and prob the same for a sausage it takes the biscuit really. The customer service on the app is absolute rubbish so can't upload receipt either! Can someone from the team contact me to get a refund on the missing items please or next time il be demanding them. Place has gone downhill big time.

It's ok... but definitely don't dare try stay longer than 90 minutes and enjoy your time as they will charge you £60 for simply parking up and eating.

it took an hour to get here, the app didn't keep up with the driver and then the food was freezing cold- not happy at all!!

As a vegetarian I can’t really say much on the food however I do come here for family members who do like McDonald’s! It’s usually quick I tend to order on the app and wait in a bay as I find it’s quicker

Great service from the driver I would recommend again

They missed the sauce again! Nuggets without sauce 🙄

Delivery driver was excellent, thank you 👍👍

Chips were cold, hard and stale..

Bag split open and food was cold. Not happy

My driver turned up really late and when he turned up he was talking away on the phone and was sat there for about 10 minutes

Coffee all spilt driver said another would come but nothing turned up

Why did my chicken taste off in my burger? I couldnt finish it.

Missing a milkshake one milkshake was open

almost one hour. quite unacceptable. food stone cold

Did not get my two hash browns with my double sausage and egg meal

I was advised by the driver I would het a refund as he had a bike accident whilst not his fault items were missing and food was cold

cant fault just eat, always early food still hot great service

Missing items and drink spilled all over food

Need to improve on packing the food properly coffee spilled all over the place and food is always cold when I order from here.. so many other McDonald’s that do better.

ordered bacon roll and came with no bacon, as well as no dips.

Ordered from here on just eats TWO HOURS AGO!!!! Still waiting for food as it says “preparing” and “driver is waiting to pick up”. Called the restaurant and they are not answering the phones, tried three times, just eat are also being no help. Absolutely travesty - so much for fast food

ask for no pickels and there is lots of pickles in burger. so a waste as no my partner will not eat it

9 times out of 10 they miss one or two items from our order. This time burger missing. Inconvenient.

Ordered a chicken share box with fries & a burger, no share box arrived.

Courier was very friendly and professional

Cheese burger missing and nuggets were missing

Food was missing from the order we placed

Never received food, app said food was delivered, but not to me! Unable to contact customer services and must wait for an email response, what a way to run a couple, i assume this digital process is a result of so many complaints in the past and present. Poor poor service.

McDonald's in Shirley constantly get our orders wrong. Today they forgot to give us 4 portions of chips. Really fed up with the lack of customer service.

Fair play to the moped delivery man, a filthy day and he still dropped food on time. Thanks.

One of the most clean and tidy McDonald's in London.

My food is cold and the drink was split all over my food

Missing items again!! You can’t get hold of Just Eat and McDonald’s doesn’t want to know. What an appalling service yet AGAIN. This has happened time and time again with this particular McDonald’s which is our closest. Truly shocking! They just don’t care one bit!

And also when I got the delivery and op-ed it had items missing

Keep delivering to 220 when I’ve put 242 twice !!

didn't receive the free 6 chicken nuggets again I don't think I've ever received them McDonald's need to get on to the restaurants and I also never received double quarter pounder

over an hour late and missing 2 items!

completely wrong food packed in the bag. not the drivers fault.

Driver was very rude , I was so shocked

delivered completely wrong ordered, son can't eat what has been delivered as allergic

Always cold, always soggy, just don't bother, even for McDonald's standards it's awful.

Good branch, super fast service and parking.

Everything arrived as it should of

Drive through Got the order wrong and said I had to drive around again?!?

Order never arrived, had kids waiting for their dinner, no contact at all to say it was cancelled just did not come.

my order had not been delivered to me. where is it?

We were lacking one cheeseburger

Food was cold, missing and just tasted like plastic.

Food was cold once again. Probably sat out for long time rather than 'cooked' for order

Fantastic service! Arrived super fast, and all food was tasty and pipping hot! Thank you :)

The driver had to wait ages for the prepared food. Must be full of people who hate their job avoid

Delivery guy was really nice and helpful. He was very professional polite.

Really bad service food is always cold and covered in your drink. Wish could give no starts

Food was good this time around, staff quite robotic today.

Sent to wrong address so no food but still had to pay terrible lying delivery person

It took ages for it to arrive and it was cold

Food was only warm when it arrived

The driver spent 9 minutes on the phone with me whilst trying to find the property! We have had several deliveries to this address with no issues at all. It is my elderly parents who live literally 2 minutes from Mcdonalds yet it took nearly 15 min

Hot chocolate was spilled barely anything in there

everything was cold as if they had been sitting around for 30 minutes waiting to be boxed, won't be ordering again for a long time!!!

on time but everything was cold, the chips were old and i was missing mozzarella dippers. 2/10 because i still had a good coffee

Hot and fresh and exactly as ordered

I live less than 5 mins away from the restaurant and it was cold, all just eat gave was a 2 pound refund. This app is garbage and drivers are useless

Usually you can find a table which is unusual for McDonald's. Great service too

completely wrong order deleivered

Food cold and sent someone else drinks so didn’t have a drink

The food arrived an hour late and was completely cold, and the soda tasted like water because all the ice had melted and was inedible.

Staff were caughting while serving food McDonald's needed to take hygiene more serious

Stone cold burger and chips. No effort to keep food warm - not stored in thermal bag during delivery.

Mcdonald's your food is the best right now 😋😋😋😋

My order was not delivered but I paid for it.Not happy about it

Over charged for 6 chicken nuggets Thought they were free as order over £20 ?

Honestly, can’t even get a basic food order right. Every single time I go here they NEVER fail to disappoint. All they do is get orders wrong. Either hire better staff or ditch the drive thru. It’s a waste of money going here as you lose half your items you’ve paid for. Disgusting service.

Food was hot and I didn’t care it was a little later than eco. Thank u

Delivery window 10 to 25 minutes, nearly an hour for 20 chicken nuggets and two ice creams, nuggets stone cold, dipped chucked in to the ice cream. waste of money.

Ordered at 5.11 food was not delivered until 7.11 2 hours we waited the initial time was 30 mins and the time jept getting later it changed about 8 times then when my food arrived it was barely warm and had to be microwaved to be edible

Mac Donald’s keep getting order wrong

Better than West Wickham Mc Donald’s n no mistake with order !

1 hr for a breakfast delivery that was cold when it arrived. Last time I use McDonalds. Don’t waste your money unless you like cold overpriced food!

food arrived cold.Even after reheating it didn't taste good.

Food arrived over an hour late but was still a reasonable temperature

i ordered a garlic mayo and ketchup sauce and it didnt come

Food was cold and not fit for consumption… total waste of money!

Missing items both were burgers from 2 people meals. Can’t get through to restaurant all I got was refund and 2 hungry and upset children

Items missing and wrong items sent

Food was cold and drinks spilt over

Driver was super polite and friendly

They dont adhere to dietary requirements

Didnt deliver the nuggets or big mac and fries once again very disappointed and not ordering from thwm again

Missing items and cold food not good enough from a big food chain

It’s Xmas Eve a late delivery was expected

food was stone cold. 1 drink had spilt and leaked everywhere. the driver had more the 1 delivery. very unhappy