McDonald's in Havering

Ordered a McDonald’s breakfast and once again, I’m missing an item. This has been the third time I’m missing something I have the drinks, the hash browns everything but the double sausage egg muffin. Super disappointed

The chips ain’t even edible, cold, dry, no salt, it’s like chewing cardboard.

Ordered through uber eats. We ordered 2 steakhouse stack burgers but when my partner bit into his it was chicken! We also were missing a burger and the fries were cold and stale and inedible. I don't expect mcdonalds to be the best meal I've ever had but how can you put chicken in whats meant to be a beef burger!!!

Ordered mcdelivery, my steakhouse stack was forgotten went through Uber customer service been told I am only getting a £2.64 refund? The burger alone is £6.49 what a joke. Plus add another delivery fee of £1.99 to get it redelivered.

Quick stop for breakfast and super fast service. Parking and drive through system.

place is always slow at getting your food,staff not very helpful no ergancy

Very very poor unprofessional customer service by females staff on counter for delivery drivers...Keep all driver wait all the time..Having chat but ignore driver even if any driver call them and ask them the delivery is ready byt they answer rude harsh ..Manger female is too rude cant even speak with good way,zero manners...Owner of mcdonald's take this notice kindly as delivery service is more buy then eating inside..

For a McDonald's good experience

After having a bad experience with Deliveroo where most of our delivery was missing, Gavin the manager at McDonald's was so kind in replacing our order. Very much appreciated and provided a great service and hot food! Thank You 😊

Been an age since I've been to one but my granddaughter insisted. Pretty quick service, clean restaurant and facilities. Food normal McDonald's fast food.

Great place and good customer service.

Drive thru purchase of two medium latte...utter confusion and charged for someone else's breakfast. More fool me for not double checking the charge on tap & go. More fool me for accepting the assurance "yes, you've only been charged for the two coffees". NB the coffee was also not up to standard.

lovely service from steph lovely girl made my day food nice and hot everything we asked for even bought us some pickles 😂😂😂 love ya!

It's a McDonalds. Food is average.

Average McDonald's, staff are nice, just lots of delivery drivers.

You didn’t give me my fries which I payed for 😗

I've gotten too know the staff very well. They're always friendly. They cook there food fresh and hot too order. I usually only get a latte but honestly give these employees a pay rise.

All good but dislike ordering system

They served me a cold cappuccino with some weird taste. I complained and received another cappuccino, warmer this time (not hot), but again with same weird taste. I don't know what is going on (could be an issue with a coffee machine) but I'm not coming back to this McDonald's again.

Hot Chocolate machine was working.

Great service. When I found egg shell in my egg McMuffin the staff members I spoke to fixed it and got me another one, when it took some time he gave me a hash brown to make up for it.

Very slow service. Seemed to be prioritising the takeout orders. By the time I got my burger it was cold.

Massive thanks to the team who helped me on 5th February night around 8pm. I had my car breakdown and had to leave it with the garage next door, but had now ay to get the key to them as they had closed. The team on shift were super helpful in taking my key for me and handing it over to the dealer the next day. I felt very fortunate to have been treated with such empathy and humanity - I'm only sorry I didn't have time to stop and get a meal!

Breakfast wrap! Sausage meat was absolutely burnt to a crisp!!!!

Maximum stay of 90 mins in carpark! Fined £100 for overstaying in the car park 10 mins later than the allowance.

I placed an order on JustEat just over an hour ago. I only ordered 1 nugget Happy Meal for my daughter. Initially (when placing the order), it said it would be 15mins and the time keeps getting pushed back and the food is still not on the way. I've tried calling countless times but I can never get through. Ridiculous

Seriously, it’s not busy at all, 2am on a thursday night, and you cannot deliver a big mac? How do you mistake a big mac for 2 x fries??? This place is always constantly making mistakes. Whoever is working a night shift right now, 24/01/25 at 2am, fire them they take 1 hr to deliver an order, a simple order btw, then mistake a big mac for 2x large fries. As someone who used to work here, how hard is it????!! You had more than enough time to simply make a big mac. Didn’t realise the kind of people they were employing nowadays. Chrikey.

Stopped going to this “ Establishment “ due to staff somehow forgetting to put the right amount of burgers in the bag. Also the “ Milkshake’s “ weren’t always available but it was beyond their capability to let the customers know that by perhaps putting a sign up ! No , they would rather let you wait in a queue for 20mins and tell you only when you were ordering ! After at least a three month absence the above has just happened again ! Why am I surprised ?

Not so good this time. Firstly they forgot the milkshake and ice cream, then when I got home realised one burger was missing. Couple of others were also complaining at the counter too so seems they were having a bad night

staff are extremely rude on the phone and always missing food from orders terrible service not the first time this has happened. I got 1 out of 3 of my purchased order

Not too crowded, everything very reasonable and in line with expectations

This restaurant is abhorrent. I would much rather drive up to mark’s gate to get my McDonald’s than go here again. I honestly think that the only reason that this restaurant has had any purchases is because it’s convenient, why else would someone want to eat such soggy and cold food. Many a time I have ordered at the drive thru and have been sent to the car park for them to bring out my food, if I wanted to wait for my food I would’ve ordered it inside. The staff are slow and do not want to be there and this is made very apparent by the way that they speak to their customers. The food is always cold and soggy by the time I get home and I live 3 minutes away from the branch. Aswell as this they always find a way to forget parts of my order meaning that I have to go back down there again. Me and many others have had enough. I hope that the manager(s) look into this before they get no business whatsoever.

Not good behaviour with delivery driver almost 7 drivers are from last 40mins they don’t give shit to the drivers

I made 3 McDonald's team members happier, and the food was yummy with amazing customer service.

Havent had mcdonalds for a couple of years..cant believe the price and also the big mac as shrunk..wont be going back anytime soon

Today I thought I’d treat me and my partner to McDonald’s breakfast as we don’t live in the area, nor do we have one near us. I ordered a mighty McMuffin meal with a 7-Up. I also ordered a breakfast wrap with a 7-Up as well and then an app offer an egg and bacon McMuffin ( I asked for them to add sausage as well) With a hash brown. Once I picked up my order and I parked up in the bay, I double checked my order and noticed one of the hashbrowns were missing, So I went back round the drive-through and informed the worker that one of the hashbrowns were missing As this is one of the main things that my partner only eat.. the Manager refused to give over the hash brown as she thought I was lying, made me park up in a bay just for her to show me some footage of them “putin the hash brown in the bag” even though I went straight back round so therefore, I asked For a refund and to place my order again. Once I reached the window for the A lovely black boy gave his apologies and said there was a mistake by one of the team members they put it in a separate bag which I Didn’t Receive… So he offered to remake my food, which I accepted. I still by this point never Had an apology by the manager… Once I got home, there was still stuff wrong with My order in my app offer me there was no sausage which I paid extra for and couldn’t Travel all the way back as I live 30 minutes away.. I don’t How A simple order can get Confusing so I only could imagine what could happen with a big order. Manager was rude!

Fairly decent McDonald’s as they go. Has recently had a refit so is modern inside and while the drive through can be very busy the services is normally fast and efficient. Not much parking onsite however and can be easy blocked in by car queuing for the drive through.

Exceptional and helpful staff on site. Atmosphere was not really good because of group of teenagers smoking vapes and swearing behind the tables.

Quick service, friendly and helpful staff. The usual McDonald's menu. Plenty of seating in a clean environment. Very little parking for a busy road (A127). I didn't inspect the toilets on this occasion.

Very busy place but queue moved quickly

So tired of ordering food here because the kids want it and itbeing cold, dry and tasteless. I cant elremember the last time I had food delivered from here and it was fresh. I'm a 2 minute drive down the road. Driver told us tonight we were lucky as we were the first of 2 deliveries. I feel sorry for whoever got the second one because if oura was anything to go by they might as well have just thrown theirs in the bin.

Sausage McMuffin was a bit dry. Loved the Halloween decorations.

Only ordered a milkshake & although the staff had time to chat to each other, it still took 5 mins to offer our order up for collection. It had been put out by whoever was making the drinks quickly but ignored by chatting staff on the tils.

This restaurant is currently suffering due to a local refurbishment happening to another one. This means the store is constantly busy with both paying customers and Uber Drivers. Parking the traffic around the place is horrendous also..

Always an item missing and the fries aren’t fresh, also twice now I order online and then after almost an hour waiting they cancel the order! If you can’t fulfil the order don’t wait an hour to cancel

Used the drive thru. The other local Maccys was closed so this one was extra busy. But the staff were excellent coping with the extra customers.

Used the drive thru today. Little bit of a wait, but that is expected while the straight road branch is closed. Food was hot, and the order was complete. Staff friendly.

Only things about this place that is nice is the staff.. Food cold, was given wrong sauce with cheese bites... No confirmation of order and price, on screen at the order point nor the paying point, I think I was offered a receipt but it wasn't automatic.

V slow service, took 16 minutes for my food to arrive from ordering. The order screen said ready for about 10 mins of that so I'm guessing that they're clearing orders off the system to pretend to higher management that they're preparing food quicker, when in reality, it's awfully slow.

NONE OF THESE REVIEWS ARE FUNNY THIS SUCKS. AND SO DOES THE FOOD!!!!!!!!!!!!!!!! MY MOMMA WHO FEEDS ME RAW FISH COOKS BETTER THEN MCDONALDS EVER COULD!!!!!! Update why did it take me an hour to get my food because ppl wanted a mcrib I'm mad now.

Would rather eat the packaging.

I am beyond furious with McDonald's Gallows Corner! I placed my order at 5:45pm and it didn't arrive until 10PM. Yes, you read that right—FOUR HOURS AND FIFTEEN MINUTES for fast food! How is that even acceptable?! First, I was told my food would be here by 6:05 - 6:20. Fine. Then it was pushed to 6:15 - 6:30. Okay. But it didn't stop there! The times kept shifting again and again! At that point, I knew something was wrong and started taking screenshots every time they extended it (and trust me, there were plenty of screenshots). But here’s what really set me off—the app wouldn’t even let me cancel the order! Seriously? The message said, "the restaurant may have started preparing your order," so I had no option to back out. This is complete manipulation. How can I be held hostage by a fast food chain that can't even get a basic order out on time? I called the restaurant over and over, but the calls didn’t go through. Every single time—‘user is busy.’ I couldn't even reach anyone to cancel! After wasting two and a half hours of my life waiting, I decided this was never going to arrive, so I went out for dinner instead. Then, out of nowhere, someone’s at my door at 10PM with a McDonald’s delivery?! The driver did his job, no issue with him, but now because it was delivered, I’m stuck having to pay for food I didn’t even want anymore? That’s a scam if I’ve ever seen one! I rejected the food and even tried to give it to the driver, but he left it on my porch instead. Again, no complaints about the driver, he was polite and just doing his job. But this restaurant? This is by far the WORST experience I’ve ever had with any fast food establishment. It’s an utter disgrace. Completely unacceptable, horrendous service, and total incompetence from start to finish. I am absolutely disgusted with how McDonald’s handled this. This kind of service is a joke, and you’ve lost a customer for good. Shame on you!

Very busy at the time of the visit, Car park full, strangled to find a parking space, entrance to the store is to close to the drive through, which causes a traffic jam on the A12.

Ordered for a delivery and it still isn’t here well over an hour later. This store has shut down its website during this, and is now closed for deliveries, and yet hasn’t cancelled my order. I’ve tried to call but it hangs up immediately so now I’m stuck with an ongoing order and my money taken from my account. EDIT: Received after 2!!! hours. ALL of the food is cold, drinks are spilt in the bag, burgers are unassembled and boxes are melting due to condensation. The fries were all upside down in the bag. No straws were given either. The driver was upset and apologising profusely that it was taking so long which made me feel terrible for him as he is now missing out on money for this. I’m genuinely so disappointed as I’ve never experienced service this bad from this McDonalds. I will be inquiring further with just eat as my families Friday night dinner was ruined and inedible.

Ordered from here twice now and both times the orders took about an hour and a half and the first time it was missing items. It was literally 2 happy meals and 5 minutes away, the rider was waiting at the store for 40 minutes each time so I know it was the restaurant and not the delivery service. No reason for it to take that long other than complete incompetence. Will not be going her again.

Thank you so much to the girl who helped me today at 5:50am 🙏🏻

Why o why do i listen to the kids.got a drive through order.pulled up outside to find burger stone cold,frown in a greasy box.chips stone cold.just paid £37 for a pile of ship.i wish there was a wendys near by.never going mc donald again.rather drive miles to a proper burgar establishment like wendys.the diffrence is chalk and cheese.

It's McDonald's. It was hot. It's exactly what I expected.

Its not too bad. The service is extremely slow at the drive thru but the food arrived hot.

It was lovely being served by someone so genuinely happy and helpful (the guy who took my order at approx 12.30am 30.09.24). However, the burger was just awful and the fruit bag mouldy. I had a philly cheese burger which should have been lovely with it's ingredients, but everything was freezing cold because they'd decided to put the cheese sauce on straight out of the fridge, so were the crispy onions, and what should have been gorgeous fried onions were also so disgusting because either they were from the fridge too, or the other two stone cold ingredients had made them stone cold too. Cold fried onions are the very opposite of lovely hot ones. Truly, truly awful. To add to this the cheese sauce was so runny that even while eating it over the box I had it drip on my dress twice. It also kept making the burgers slide out of the buns several times. I had to eat it really quickly so the burgers weren't made cold by everything else and before the burgers slid out so badly that they weren't catch-able and hit the floor. I love fruit, and thought well at least this will be nice, but it smelt mouldy as soon as I opened the bag. I didn't take any of this back as I am not feeling well today and didn't want to wait around for another to be cooked. I very rarely eat McDonald's, only when it's handy, but this will be the last time I do so. I honestly don't know how a burger chain can get a burger and bagged fruit so wrong! Now to drink my bottle of water, fingers crossed!

use the drive-in to order the new philly burger. service was fast and efficient. the food was pipping hot! it was peak time so very busy outlet.

Paid attention to my customised order even though it was Very busy

Apart from this September where all of a sudden food was served hot, all previous experience say 8 out 10 visits were as per usual burgers Luke warm if you were lucky french fries soft and Luke warm and milk shakes never consistent sometimes not sweet enough sometimes not cold enough and most times not enough chocolate taste to it. Like I've read other reviews when you complain or bring it to there attention the answers I got a few times was I quote Thats how we do the burgers and milkshakes or they dont give a darn. The Milkshake machine always breakdown and this time the machine in Straight rd, Harold hill about half a mile away from you also had there milkshake machine down, you can't make it up. Its not rocket science or Michelin cousin. Consistency Consistency. Don't cook fries and let them get cold fry smaller batches dont cook burgers and leave them on a hot plate and measurements for milkshakes should be followed as recipe given guide lines.

Used my local drive thru. Milkshake machine down yet again. The milkshakes are unavailable too often. Get a better machine! Had to wait in holding area yet again. I've varied orders to avoid this, but it makes no difference. Car nearly hit by one of the many scooter delivery riders on site. I give up, and I'm not using this restaurant again.

It’s okay if you go there in person but if ur ordering u can sometimes miss items like drinks or straws or like ketchup

Drive through. Although I checked upon payment whether the correct fries were on the order and checked again at collection hatch, the order was still wrong. Apparently this is my fault because I didn’t read the screen!! The screen didn’t show what I’d ordered which was why I queried it!! Then they can’t take a card payment at the counter! What a poor show.

It's a charming little bistro specialising in the ultimate smash burger. I bet it doesn't stay a secret for long!

Fantastic Service and excellent customer support service

Took way too long for a simple order

The food took about 20 minutes or maybe more. And it was very crowded. And there was no seats or tables for us to sit in. I would not come here ever again. The sauses were mixed instead of ketchup I got something else. The only good thing was the food. I would try go to another mcdonalds if you can. And the popular drink (grimace shake) Was out of stock.

Enjoyed the hattrick burger and selects box

Made a mcdelivery order at 14.11 today. They charged me for delivery until I realised I had selected the mcdonalds address as tye delivery address. I was given the drivers contact details so called to see if he would still be able to deliver and spoke to a mcdonalds staff member as his English wasn't good. I gave the staff member my address and they said he said he would deliver it. Uber driver text me for the new address details which I gave. He then blocked me and my order showed as being delivered! I then went to Mcdonalds at Gallow Corner to collect my order as it said it had been delivered to the address on the original order. No one could or was will to help me. Including the manager. He said that on so many occasions uber drivers collect food and never deliver. I tried to call customer services and spoke to two separate people both who explained they couldn't process a refund! I told them I wanted to escalate my complaint whi h they said they couldn't do anything. Mcdonalds have a complaints procedure they are clearly not following. I gave them my contact details and explained I'll be awaiting a response to which I was told I wouldn't get one! There is no accountability from MvDonalds or Uber Eats. I asked if they could contact the driver and ask where he delivered my food. To which they replied NO. This is the last time I'll be ordering from McDonalds directly. As you can see from the other reviews they have a lot to answer for.

Last time I ordered from McDonald's through just eat my family got their food and my entire meal was no delivered I decided perhaps it was just eat at fault and not McDonald's so gave them benefit.of.doubt and ordered today through Uber eats, yet again items from our order for me were not present when delivered so I am sat with nothing yet again. All I get is a refund for missing items is in progress and will be here within 15 days but left with no food again. When trying to call McDonald's to query they answer and immediately just hang up. Absolute waste of money and time.

Drive-through can get busy on weekends, fortunately the staff is friendly and efficient. Can take 15 minutes per order

Honestly the only McDonald’s I’ve been to in south London that doesn’t forget items in my order 😂😂

Food was average standard tbh. Chips need sorting not the best standard but the night staff are nice and friendly.

It's a mcDs.......food assured to leave you feeling slightly off. Schools hols so packed. Took a lo h time as deliveries annoyingly take precedence. Its was last choice honest........

It's mcdonalds... what do you need to know?

e drive thru at gallows corner A127 . I am a regular night customer and the last few months the staff are not causing problems. Not taking orders right and very rude and no standard to customers. Then last night got a 2 big macs in a double big mac box and charged for two double mic macs. Saved mine and took it bag to the manager to see the state of the burger as was a mess. He offered to replace but told him to keep the food and money. Disgusting.

Most Mcdonald's are the same so food and service as you would expect ok for a quick bite or to take the kids this one is inside Lakeside shopping centre so handy if your shopping .

I can't remember the last time I had a burger that was even warm, let alone hot! If you like hot food, don't have the burgers

“Visited recently and had a bit of a mixed experience. The Coca-Cola tasted strange – not the usual McDonald’s goodness. Tasted like a 5-year-old was mixing drinks unattended at a family gathering, Also, got approached by a couple of crackheads asking for coins in the drive through, which was unexpected.made me almost spill my lemony coke. Edit: I revisited. I must say that my experience was far from satisfactory due to a major oversight in their queue management strategy. Instead of allowing the drive-thru queue to naturally progress, the staff directed cars to park and wait for their orders to clear the drive-thru lane. This might have seemed like a good idea initially, but it resulted in an even more chaotic and congested situation. By asking customers to park and wait, the already limited parking space was quickly filled with cars, blocking not only the parking spots but also the main access lanes of the car park. This created a bottleneck that made it nearly impossible for other vehicles to navigate through the area. The congestion extended to the entrance and exit points of the car park, turning a simple drive-thru visit into a traffic nightmare. The increased congestion not only led to frustration among customers but also raised significant safety concerns. The crowded car park and blocked lanes made it dangerous for pedestrians and other drivers, increasing the risk of accidents. It’s clear that this approach was not well thought out and failed to consider the practical implications for both traffic flow and customer safety. I would strongly recommend that this McDonald’s location re-evaluate their queue management system. It might be more effective to improve the efficiency of their drive-thru service or expand the waiting area rather than redirecting cars into an already crowded car park. Until these issues are addressed, I would advise customers to be prepared for a potentially frustrating and hazardous visit. I hope this review accurately reflects the issues you encountered and helps the McDonald’s location to improve their service.

This restaurant cannot cope with the demand from Deliveroo, drive through and in person customers. Have waited 20 mins for an in person order on last visit and in latest visit to drive through was asked to wait in car park. Car park had no places, and after 25mins and conversation with staff, I had to go in and demand my food. Terrible.

It's clean and like a standard McDonald's. Little hard to park

Always forget to give you the full order and most the staff are pretty rude and look like they've had no training.

Good place for a quick lunch. Surprisingly, it was quite when we visited but overall it was a good trip.nice and clean tables with timely service for the food.

I went through the drive thru. I placed an order, when I got home part was missing some was wrong. I tried calling the restaurant, but no one was answering the phone. I went online and was was dealt with a virtual assistant. Took all my details and the stopped responding. This is not the first time this has happened. So frustrating when one person gets nothing to eat. I understand mistakes happen, but at least make an effort to put it right. Terrible customer service. Feels like got your and don't care now. Will not be ordering again.

Fries were uncooked, hat burger is dry

Good service and clean toilets

No milkshakes as per usual, was not surprised.. But what I was surprised at was the poor service from 2nd window, lady named Charlie.. I asked for tomato sauce.. She said rudely it's in the bag.. I drive of without looking, pulled up down road to look at order, no sauce like Charlie rudely said there was also burger was wrong, so went back to store and went inside, fixed order got sauce and got the extremely rude females name, avoid this mcds, go down Rd to a127 much better service, 9/10 times they have milkshakes so will defo be makin extra journey for that one from now on.. Extremely rude staff at straight Rd mcds 1/10 for service from 2nd window!!

I used Drive through The Indian girl was really helpful, friendly.

Their prices are too too expensive

Hey all one day I had meal deal and done a bite of burger 🍔 I was chewing a fu…. Paper and I have a picture of it…. That if incredible what if children will have a bite and not gunna realise and get choke or poisoned… today I gave them other chance and my meal were so salty the filing ware I’m eating chunk of salt.. incredible how such a place still exists. Wait for more reviews

Via the drive by ordering service, I ordered meals for myself and fellow passengers, upon leaving realised the order were wrong and cold and no receipt inside the bag. I had to then drive around again only to be told I did not order something I clearly ordered. Staff were very hostile and rude the whole time, all whilst my. Children who are autistic and starting to get agitated were clearly heard by the staff, and instead of a gesture of goodwill or apologising the manager was very condescending and even suggested to drive back around, this would be a third time. I've never experienced such rude staff and service via a drive by before. Awful experience for me and children. Poor

Disgusting ,don't know how they get away with this ..look at this cheeseburger 🤮

Standard McDonald's with Drive-thru and extended parking opposite

It's McDonald's so the food was consistent as expected. Their receipt machine wasn't working.

Just ordered two big Mac and a chicken mc sandwich. Came home with one big Mac chicken sandwich and chicken select. How is that even possible? I live all the way in Upminster, what’s the point of driving all the way back? I would want to refund as it spoiled What should’ve been a good meal with the family. How simple can it be to give people what they order?

I visited on saturday evening (20th April 2024), with my husband and grandchildren. The manager ( I think he was the manager) worked so hard all the time we were there. He was cleaning tables, floor, directing the traffic in the car park, and he helped me master the order board for a gluten free burger. Full marks to him, thank you.

Great service, hot food, friendly staff!