Papa John's in Havering

Order was ready before time. Pizza was tasty , store was clean and good customer service . Like Romford papa johns very much.

Was fantastic support plus great customer care and lovely food and clean

Really good stuff and kind and the food is amazing

I want to give a negative star but it’s not possible. It’s actually one of the worst pizzas I’ve had and waste of money - the sad thing is that this is what they dish out as standard. Basically no tomato sauce and hope you have a microscope to find any cheese on a pepperoni pizza (read below description of how it was like) I never leave any reviews but needed to this time. I called to speak to the store just to communicate and understand what is actually going wrong with their store? Are they loss making , do they do this on purpose and why do they do this? They obviously know what they are doing. They skimp so much on the sauce, cheese and scam people- does the owner know about this? Do they care? I have so many questions. It’s not surprising that there are so many 1 star reviews and obviously some fake purchased 5 star reviews to bring the average rating to a 3.5 star, imagine if they didn’t buy these fake reviews . I’ve bought from here 3 times now and thought just got unlucky with the pizza but it’s just how they do it! It’s so bad and not worth the money that it’s sort of funny in a way. The person I spoke to couldn’t speak English and barely knew how to communicate, he said the manager has now left at 9pm so can’t do anything but he will tell the manager tomorrow and I might get free pizza apparently. (All in broken English couldn’t really fully understand tbf). I definitely do not want a free pizza as that will be a waste as well. Much rather a refund or I’d much rather the satisfaction that everyone associated with that restaurant operations reads this review. Why are they so bad at making pizza, pay a hefty £15-£20 and tastes like a frozen pizza from Poundland ( pretty sure you don’t get pizza from Poundland but if you did this is why I’d imagine it would be) I still remember a few years ago I had this papa Johns pizza in greenwich area and that was insane, the first bite the cheese was all there perfect texture, with the flavors from the sauce coming in and the pizza base soft but with a slight crisp in the outside and toppings existed. However - What you will get here is a dry bite with no sauce, all the sauce has basically been dried as it’s such a thin layer of sauce they dab on the pizza, so it basically dries once cooked, the cheese is thinner than an a4 paper, so it’s just dried cheese residue tasting and then you get 1 or 2 bits of toppings (if you are lucky). The pizza base is dry so it’s like chewing a cardboard. So make sure you get as much dip as possible as this can be a chocking hazard as you might struggle to swallow the pizza. It must be the management that just don’t care, the business model works as they can use the papa johns name to scrape an okay profit for themselves, whilst loosing customers in the long run, as they will keep getting one off customers now and then in a big area, so they will just get revenue that they can make some money on. But I’m sure they are now realising they are so bad, that they might be be close to or starting to be loss making. The funny thing is the guy I collected from said leave a review. If the manager is reading this here is a tip . If you make your pizzas a lot better = you will get a lot more customers regularly = a lot more money. Food business have the highest fixed costs not variable costs, you are already spending so much on rent, utilities, wages , licences, the money you waste on skimping with quality is insignificant to your total cost base. You need to prioritise repeat customers that keep coming back regularly, once you do that you will see your revenue increase exponentially, which will cover alot of the costs plus a much bigger profit, allowing you to maintain the quality and you don’t need to rely on the little bit of extra margin you make with having no cheese, sauce and ingredients on your pizzas lol. If the founder of papa johns ate this pizza he will definitely get a heart attack in shock and horror of what this has come. Might even sue this franchise owner/ store manager for defamation of papa johns brand.

Honestly, this place needs more than just a bad review it needs a full-on food safety audit. I ordered a pizza for collection and what I witnessed was nothing short of horrifying. Staff were handling ingredients with bare hands, no gloves, no handwashing just straight-up cross-contamination like it’s part of the recipe. When I calmly pointed this out, hoping they’d care about hygiene or, you know, public health, the manager came over with the professionalism of a bad reality show contestant. Extremely disappointed with the customer service. The pizza itself was cold, carelessly made, and tasted like regret. If you’re vegan, or honestly if you just have functioning taste buds, avoid this place like it’s under quarantine. Papa John’s HQ should be ashamed this location bears their name.Places like this shouldn’t be serving food they should be getting health inspections.

I loved Papa John's pizza before I visited the worst Papa John's store in the UK. Have been to tens of different Papa John's stores but this store has changed my mind. Staff member started arguing with over the crust of the pizza which was extremely disappointing. Manager didn't bother listening to me and was talking over me. Such a horrible manager who then started arguing to support his team and then deciding to leave the pizza at the desk so I have no options other than collecting my pizza and leave . As a customer for 3 years, I have never had an experience like this before. This definitely needs to be taken to the senior leadership of the UK stores. And obviously, what would someone expect from the staff if the managers have such behaviours.

The manager and the staffs are very good and welcoming. The service is top notch. And the pizza is very tasty.

Excellent food as always the man that served us was lovely will definitely be going back soon 😋 😉💁🏼‍♀️ Veronika

Overpriced and bad quality pizzas and side dishes

Very good customer service. Really like it.

SHABBAR IS AN AMAZING GUY makes amazing pizza.

Fantastic services and delicious taste 100 percent recomended

Super clean, nice staff and always happy to answer questions about allergies!!

We ordered a large pizza for 8.99

Great customer service and friendly staff!

Good quality food,along with with satisfying customers service. Romford store is always best in his food and customers standards.❤️

Pizza turned up cold, and jumbled up in the box where the delivery guy had it stuffed sideways in a bag on the back of a bicycle. Unacceptable, won't be ordering again.

Make pizza on standard basis I really like it Good service very coperative staff I highly recommend papa John pizza it’s amazing taste

This branch is amazing! Quick and efficient service! Very happy and will come again Highly recommended for this specific branch

Ordered on website one was gluten free waited for it to come when delivered no gluten free one message on box said tried to contact us to let us know but no-one did. Got my pizza stone cold and got potato tots with 4 cheeses the 4 cheeses were in a clump in the middle also cold. Will not be using again.

Never ordering again. Pizza arrived cold, now it’s made my mum very ill. Very poor service will stick to dominoes pizza in future

Great pizza and garlic sticks..

Staffs are very friendly. Store was very clean. The food was amazing.

Nice and clean store. Pizza was ready on time. Hygiene atmosphere and professional staff. Like Romford branch very much .

Very nice taste and great customer service, Delivery was very quick and toppings was vey good

Lovely food and very friendly staff. Was served by manager who was very helpful

Very delicious food and good service all staaf very nice 👍

Collection was ready on time . Romford branch is good.

Nice place for pizza. Good vegetarian options. Manager is also very friendly.

Absolutely amazing each and every single time The branch manager is always nice and kind always nice food tasty ❤️

Fabulous service and great food as always. Ali was very welcoming and friendly. Love this please!

Lovely food. Pizza was proper nice. Staff are friendly and helpful. Would definitely recommend

My number one pizza place, I’ve ordered from here maybe 4 or 5 times and every time it’s ready within 10-15 minutes, food is always delicious. Customer service is also great as the staff are very friendly.

Good place for pizza eat. Like romford papa John's very much .

Ordered online over an hour ago. Order being delivered by Uber eats from the Romford Branch. Strange message received saying I’m here and I can confirm the order has not been delivered. We have ring doorbell proof that no one has tried to deliver the food. Tried ringing the shop and it goes straight to voicemail. Which we have left messages. We ordered directly from the Papa Johns Website. After 2 hours my husband goes down to the shop only to be made to feel like a liar and having to show ring doorbell footage that the order did not arrive. Too busy to process a refund or cook a new order. My husband didn’t leave until they said it had been refunded (took 6 days)This is not good enough! We went to Dominoes Pizza amazing service and much better food also cheaper! Update 21/02: after seeing the below reply I contacted customer services with a detailed email only for the ‘ticket’ to then be deleted and then fobbed off as the refund has finally gone through. No gestures of goodwill, no real customer service here this place must be a franchise as it appears head office don’t have a say and then the ticket / case closed. Other restaurants are available don’t waste your money or time ordering here guys! 0 stars! What used to be a good chain of restaurants is now not fit for purpose. AVOID!

This place is a nightmare ordered through the website the order was then given to Uber to deliver it didn’t turn up, husband visited the shop and told them the order hadn’t arrived.Had to show our ring doorbell for them to believe him. Avoid at all costs!!! Text message sent by a lying Driver that did not deliver. Sort it out PJ your customer service is terrible.

Very fast service of food making. Proper hygiene and polite staff

Very quick service of food , i go other restaurants as well for delivery but romford store is good. No waiting time, when is go in romford store food is always ready 😋. Like romford branch service.

The person who wear glasses is very rude no manners at all , irresponsible and doing misbehave with drivers and treated every body not in a good way

I got my best service in terms of customer satisfaction and food service and time management. I really appreciate the effort of manager who was so polite and humble towards my problem.

Good pizza good service nice 👍

Pizza come on time and the barbecue base is very good

Good food and atmosphere. Coprative satf Dilivery on time . Good service

GOOD ATMOSPHERE. SATF OS SOO GOOD . MANAGEMENT IS SOO GOOD

Good staf . Excellent Environment and service. delivery on time

GOOD FOOD AND Delivery own Time. Good management.

Very quick service and tasty food. Will come again . Good staff

goods are friendly stuff. where is the delivera on time de do bhai

Very good manager behaviour . He was so kind and humble ‘ love new management ‘

Thank you for the outstanding service! Your attention to detail and professionalism made all the difference. I truly appreciate Ali effort.”

I love to eat from this papa jhons Romford because of the people of this branch are so good and friendly.

Very good topping and vegan range pizza

Love the food and great service

Very nice food, good manager behaviour and proper hygiene. Will visit again papa johns.

Wonderful atmosphere with delicious taste.

Papa John's is the best ever pizza house and the taste is so good and yummy 😋 The staff behavior is so nice and appreciable

That's food taste is soo amazing

The tast of the works pizza was very excellent

Saif is a amazing pizza chef he is such a professional 👍 my favourite pizza place

Everything is good. Highly recommend.

IT WAS TOO GOOD. THE TASTE IS DELICIOUS 🤤. Everything is good.

Excellent food and service! Ordered to the office for our staff Christmas gathering and everybody loved it! Thank you :)

Very nice staff and incredible taste.i really like this place whenever I feel hungry. Definitely recommend

Pizza was hot, fresh and yummylicious. Really enjoyed the food.

Just had a delivery of 2 pizzas and they were awful, hardly any toppings and sauce ,in fact probably the worst takeaway pizza I've had in a long time. I would not recommend. So you've asked for specifics ,can you not read!! Hardly any toppings or sauce!! If you'd like more detail then here we go. It was cold ,burnt on the minuscule toppings that were on there, hardly any cheese ,it was supposed to be double pepperoni and you were lucky if there was a piece on each slice, it was dry ,over all it was a disaster. There's no feedback follow up to ask how my order was and that screams alarm bells. Like I said before, you used to be good ,better ingredients and all that ,but now I'd say on that performance you're probably the worst pizza chain out there. Is that enough detail for you,

Ordered 2XXL Pizzas and because they didn't fit in the drivers bag they decided to ram it in resulting in the pizza slices being squished all up and ontop of each other. The pizzas were stale, luke warm and not very nice. 24hrs later I am vomiting and have diarrhea. Won't be ordering again be sticking with dominoes

Would give 0 but there is no option. We had ordered online, but they didn’t have chicken wings so we asked for a refund and we would pay again in store. When we went to pay, she overcharged us and we noticed so we told our concern, but she said we were in the wrong even though we showed her proof. This was very unprofessional way of dealing . I don’t know how they employee, but this is very bad service. When we arrived home with the food they had gave us very cold food keep in mind we live 5 mins from the store . Overall, very bad service and staff. VERY UNSATISFYING!!!

Awful service. Called up as couldn't order online and their response was "What do you want us to do about it?" Refused to help in any way and hung up on us. Called back, hung up again.

ABSOLUTE FILTH. Don’t order from here. My food eventually arrived, delivered by a car that had four people in it who were all smoking. The seal on my box was broken, the car was full of cigarette smoke which meant some filthy human was smoking over my food. The box REAKED of smoke and to top it off I had items missing from my delivery. The restaurant don’t care about the poor reviews. The place wants shutting down for DREADFUL hygiene practises. Filthy, awful food joint. Avoid like the plague.

Been ordering for years and never let me down

Santosh served us, very friendly and fast, good customer service thank you

Fresh, tasty food and friendly staff, thank you.

Farhad and his whole team are spot on, always happy and efficient weathe it’s a busy time or 2-3 am.. always good quality and have a laugh while I’m waiting for the pizza !

Please do not even waste your time. They are the most terrible service I’ve ever dealt with. Everytime I give them another chance due to craving papa John’s, I’m disappointed and on the verge of tears. They are horrible. Do not order or even pick up from them! Trust me, waste hours of my time multiple phone calls, talking to my bank about refunds and disputes. It’s too much.

Very nice pizza and great customer service 👍🏼

Excellent Service. Got pizza instantly and tasted amazing!

Poor quality pizza for the price! Paid £30 for an absolutely shite pizza like it was made by a five year old. Not worth it and don’t know how they can have a brand name like Papa Johns. Disgusting. Agree with last review by S Patel.

Won’t be ordering from here again . Will be using other pizza 🍕 companies instead . I had a query with an online delivery order. Straight after I placed the order , I called the branch up - but no one answered. It was a while and after several attempts when someone finally answered. But by that time it was too late I was told . I did contact papa johns customer care just to raise my points to them - but did not get much response from them . Been ordering papa johns for a while - but no more now .

Standardable food and quantity. Proper hygienic and good staff. This branch is again getting up by New management by providing good and fresh food. Best food pizza shop in the town.

I order my pizza yesterday The taste was amazing I eat pizza from different beaches but this one is amazing 🤩 I prefer everyone to visit this branch💘

Romford Papa John's quality is shocking compared to the surrounding area branches Unfortunately, this Papa Johns has been on a slow and steady decline in quality. We have been ordering delivery from this Papa Johns for a couple of years now and again. Originally the food was great. However, over the past year, the quality of the food has turned woefully dreadful and my most recent order was the straw that broke the camel's back for me. Recent orders, pizzas have arrived cold and very dry, there is very little sauce and toppings, this makes the pizza overall very dry and tasteless most of the time. Items have also been missing such as additional paid dips which I've had to contact head office to get refunded. As the best the store would offer is an IOU and no guarantee that it would actually be honoured come the next order. The only reason we kept ordering was the sides were actually decent. I have noticed also that ever since Uber eats took over delivering the orders, delivery times are much longer! However, back to today's order, we got the Big Match bundle, which is two pizzas and two classic sides and a drink. As what seems the norm, the order seems to be cutting and checking for over 10 minutes on the tracking portal before it's picked up by UberEATS. On delivery the Pizzas were lukewarm and tasteless, however the real shock is when we opened the Garlic Pizza Sticks and saw how burnt and dry it was. See the attached Picture. It looks nothing like what it should do as advertised on the website. (Second attached picture) Paraphrasing Gordon Ramsay "Overcooked on the bottom/top, crispy as ****, and it looks like Gandhi’s flip flop" I cannot believe that the person "cutting & checking" the order thought this is acceptable to send out to a customer. As such I have sent a complaint to Papa John Customer service on this order and have advised for a review into this branch given drastic decline in quality. I think these issues are purely down to how this branch is run and its management. I've had Papa Johns delivered from different branches in surrounding areas and they have been much better quality then the Romford one. As an example, we ordered 10 pizzas from the Barkingside branch, and they came with 45 mins and all still hot and tasted great. A night & day difference between the Barkingside and Romford Branches. It's actually shocking how bad the Romford branch has become and it is an embarrassment to the Papa John's Franchise.

Very good food, just moved to papa johns from dominos. Good staff and quality food. Current manager is also very polite and professional.

TLDR: This place is consistently good, seems to be slandered by people who had one bad experience out of 100 leading to a negative review. Unsure of the large amount of negative reviews. I regularly order from here and while the quality of the products and service has some variance as is the case with every business, I have had minimal issues with delivery times and forgotten items. The quality of the pizza has always been far above other competitors, and delivery times are much more consistent as compared to a few years ago. Price is perfectly reasonable as well, with Papa rewards giving you points that can lead up to a free large pizza.

Ordered through UberEats and food did not arrive. Rang Papa John’s and said “it’s not my responsibility since you ordered on a 3rd party app”. Very disappointed. Our dinner missing…

Small shop but always very busy. Best to order on phone n collect later. Roadside parking is not easy

I used to be a huge fan of this pizza place;However, I’ve noticed a significant drop in quality lately that has left me quite disappointed. The last few times I ordered the toppings seemed less generous and not as fresh, which really affected the overall taste. Even the sauce not good enough

I am an Uber driver. When I go in the restaurant to pick my order manager behave rudely. He is unprofessional and making fun of me and force me to cancel my order and misbehave with me.

Very good deals, cleaning and food hygiene good. Nice staff and fresh pizza, will come again .

Food was above expectation, great service

Ordered pizza for collection. Customer service was great, but the pizza was nothing like I've known from there! Got "All the Meats", but there was hardly any meats or cheese on there. The pizza looked too dry and unappetising!! Will honestly NOT be in a hurry to order from here next time. Papa Johns used to be one of my favorites. What on earth happened???

Ordered pizza for collection. Customer service was great. Pizza was below expectations! Sorry, but NOT going back there in a hurry.

Good food, good environment, friendly staff. Quick service, very good, will come back

Open until 2am 7 days a week! Fantastic food and service! There are not many if any places that are open so late every day of the week. If I come home super late the Papa Johns is the only game in town

Open until 2am 7 days a week! Fantastic food and service! There are not many if any places that are open so late every day of the week. If I come home super late the Papa Johns is the only game in town

Delivery was excellent, nice guy

Well after paying nearly £50 for 2 pizzas I would just like to say how I felt the toppings were totally lacking!! I’ve had this deal before with no complaints but this time. What a joke. I’ll include a photo. I only asked for the black olives to be removed not all of the toppings!😂😂

So stingy with the cheese, was running out but couldn’t be bothered to go get more cheese, waited 30 min when my pizza was „ready“

The driver went to 3 different places just to deliver my order. The food was a bit cold. I was expecting a call so I can instruct the driver where to deliver but he never called. He did not bother explaining the delay when asked

Forgot stuff on my order, 23 mins late to the time I selected to have the delivery, and refused to refund me as it was too late when I returned the call. I ordered it for 7pm as I had to go out at 7:30, my order turned up at 7:23 and I had to eat it as quick as possible and then completed a 1.5HR drive. Really disappointed with this as this was my go to place to go for food. To top this all off, the garlic bread was dry and the pizza toppings were hard.

food was Stone cold not very nice the driver has 3 other deliveries on route wen Mine arrived finally it wasn't even in a heated bag