Mcdonald's in Ashford

Dear McDonald’s Management, I am writing to express my extreme dissatisfaction with the service at your orbital park branch. For the second time now, I have experienced missing items in my order. Most recently, my order iw82 was missing two double cheeseburgers, twenty chicken nuggets, and a wrap of the day. Furthermore, it is completely unacceptable that I had to wait 30 minutes for my order. Fast food should be exactly that—fast. The prolonged wait time exacerbates the frustration of finding crucial parts of my order missing. This level of inefficiency is simply unacceptable. To add insult to injury, the food quality was deplorable. The cheeseburger buns were stale, the nuggets were cold and rubbery, and the fries were extremely undercooked. This is far below the standard I expect from McDonald's and significantly detracts from the overall dining experience. This recurring issue is utterly unacceptable. I expect to receive the items I pay for, and it is infuriating to repeatedly find crucial parts of my order missing. The oversight, combined with the poor food quality, demonstrates a concerning lack of attention to detail and a disregard for customer satisfaction. I request immediate rectification of this issue. I demand either a full refund for the missing and subpar items or the prompt delivery of fresh, correctly prepared food at your earliest convenience. Additionally, I urge you to address the systemic issues at this location to prevent further occurrences of such unprofessional service. I hope to see immediate action taken to ensure that this will be the last time such an error occurs. Sincerely Emily

I am fuming a staff member laughed at my partner twice now because of his speech he has celerbal palsy I've complained twice now to staff about this particular girl. Ur staff need to respect people who have disabilities it's beyond a joke. Nothing seems to get done about it.

I don’t usually leave bad reviews but the shift manager, Sherrell, at Orbital Park McDonald's was extremely rude to me and my partner and looked at us with disgust and was not helpful at all. As someone who also works in hospitality I would never be this rude to customers.

Stopped here with the wife for something quick and easy to eat on the way home from a long day. Ordered a Big Mac meal, quarter pounder deluxe meal, 9 nuggets and 3 chicken selects at the drive through. Got home and both portions of chips were missing. Went back to get the chips, however by the time I was served, the rest was cold so I asked for the whole order to be replaced. I tried to check the new bag to ensure it was all correct, however the chips had been placed on top of the other boxes so it would have been a challenge to get them out without them spilling everywhere in the middle of the restaurant. Got home and yet again it was wrong. This time we had 3 portions of chips, missing the quarter pounder deluxe and the Big Mac was some one else’s as it had been customised with extra pickles and extra Big Mac sauce. Both times I was at the restaurant it was very quiet, with 1-2 cars in the drive through and 1 other person inside, hardly a peak busy time. This restaurant is forever getting orders wrong or forgetting items, we give it chance after chance however it never changes. Staff need retraining, how hard is it to read a receipt and put the items listed in a bag? Avoid, go to Eureka instead.

Firstly, I’d like to say this McDonald’s is good but just weren't it. Secondly, tonight I got cheese bites, double cheese burger and a wrap I ended up waiting about 35/40 minutes for my food there was 2 other people in the establishment. But my burger looked like hulk through it a wall my cheese bite were cold and my warp was flat.

Very quick drive thru. Hot food and I regularly pop in for a coffee. 24 hours. One of the better ones

Friendly quick service , clean facilities, well cooked food ,as expected for McDonalds ! Small outside eating space

Had ordered my food and found table with friends only to have to sit and listen to awful woman on shop floor talking rudley about other staff members. There were dirty tables and trays and she flatly refused to clean then saying it wasnt her...

I am bloody fuming mate. How does a McDonald’s possibly run out of fish fillets. Bloody hell mate. They know it’s bank holiday, all the Asians are gonna be out and they bloody well know that we can’t eat their haram meat. So either make...

Good drive through. Excellent coffee. Brekkie was hot. Served quickly. Plenty of parking too. Would go again

A very convenient place to stop for a bite, cheap quick service with a smile. Coffee always good. Then back on the motorway feeling refreshed

Always great food and quick friendly service. Especially from the manager Ashley. Food always seems fresh to order

How can this be called fast food when you have to wait over 10 mins for it, & when you do receive it! It’s cold! Especially the coffee as they are made when you place the order & just left sat on the side until...

Use this place quite a lot. Staff always pleasant. Never long to wait and food always hot and well presented

Order breakfast in drive thru at 1020.have to wait in the bay, ask again at 1030 Where's my breakfast, yeh yeh it's coming, 1040 we ain't go any breakfast do you want nuggets, the only nuggets in this place are the employees. So I had...

Popped through the drive thru to get my son a medium plain quarter pounder meal. Hates cheese, hates pickles. I always stress at least three times that it must be plain and I always get told it will be and this time was no different....

Located in Ashford it’s ideal to grab breakfast before heading for an early shuttle. Clean restaurant. Friendly staff.

Went to McDonald’s for dinner as we were coming from our holiday and we got a chicken, mayo and bacon burger meal, some sort of wrap and chicken nuggets (9) with my family. Lovely food, fast service and good parking. But overall: Food - 5/5...

After being in drive-thru queue for awhile realised it was very busy.When I arrived at 'last window' to collect order I was told to wait in 'parking bay'2.I noticed that driver in immediate parking bay was just driving off so I said would it be...

Ordered for 3 people everyone ordered different, All food arrived correct and quickly. Worth a visit if you need something quick and convenient.

I like the screen menu and ordering system -originally went in for a milkshake - they are always good at the golden M - ended up having a signature burger meal - which was well cooked and tasty - the staff were cheerful and helpful...

This is just your Bulk Standard Golden Arches - same good price for mass produced cheap food. Only go if desperate.

Good place to grab a quick and convenient foods generally pretty good but the service can tend to be very sloppy and get half the order missed

I was eating my breakfast moments after ordering. All the food was hot and tasted as I expected. The restaurant was also very clean and tidy.

So I have used this restaurant many a time mainly for breakfast on the way to work! Breakfast service is normally good, however time can be a bit lagging if you want the breakfast wrap and it can also take them a long time to...

Just dropped in for a quick snack, placed my order at the counter, collected my sauce from the dispenser and as I walked to a table the young girl followed me with my order. Can't get much better service than that, will go again

Thinking a large company such as this would be able to offer gluten free burgers I went there the other evening only to be totally disappointed. Is it that difficult to have gluten free rolls so that people with a mild allergy can eat there?...

Stopped at this MacDonald's while staying at the Premier Inn, on the way down to France. The staff were very friendly, the sevice was quick and the order correct.

This McDonald's is fantastic for a fast food eating experience. They cater for young kids by means of tablets loaded with current games. The eatery is spacious, clean, bright and airy with modern technology for ordering one's food. This makes for painless ordering and no...

Appealing worst McDonald's I've ever visited, was very ill after eating here, hygiene is poor, tables filthy. Never again

A lot of people look down on McDonalds. Why? The food is invariably excellent, it comes out quickly, and is very reasonably priced. I can't remember the last time we went for a meal somewhere else and didn't go to McDonalds for a McFlurry dessert....

Sadly I would love to write nice things about this place regarding food but after being stung with a £50 fine for staying over with a party of 15 of us and I got there ahead of others and left later due to car being...

You always know what your getting at Maccy D's but I must give credit where due, this one is always busy inside and out but extremely well run, managed and efficient. I've been to many drive ins where your asked to park and they bring...

We were able to order on the screen and get a table although it had not been wiped after the previous occupants. There were serviettes on the floor ......

We went to this mc donalds for dinner and breakfast, while we stayed at the nearby premier inn. The staff were friendly and the service was very fast,

Very busy but the staff were really helpful when I advised that I had a severe latex allergy and they were handing out balloons to all the children as they left, this stopped until I had eaten my meal and I cannot thank the staff...

I have to say thr new ordering service is great just order on the screen pay contact less. Pick zone and wait for food to be delivered

clean place helpful staff good place a get fast food or to have a kids party. also the toilets were very clean

I love the new way to order using the touch screens - i can browse what they have on offer rather than feel pressurised to know what i want when i go to a normal till. Rather than choose a meal for ease i chose...

Out and about with my wife and daughter yesterday and popped in here for something to eat. We chose this one, because it has not long had a full revamp. I must say we were not impressed. It was busy, but we placed our order...

Ordered at the touch screen - food brought over within 6 minutes. The queue for the drive through was backed up, so we were expecting to wait a lot longer. Food was hot and tasty, chips were cooked and seasoned well. Server brought the food...

There's a reason I don't eat at McDonalds I suppose. On today's visit, the car park was full, and busy. Could be a good sign I thought. I ordered the new way by using the touch screens and ordered for the four of us. You...

Been back twice in 2 weeks Bothe times Luke warm Burgers and undercooked chips. I thought these place should be operated by at least 1 person knowing how to serve the food

We are certainly no McDonals fans but under time pressure we decided to give it a go. We were positively surprised: 1: the store was clean and modern 2. the staff at the counter was friendly 3. the food was better than expected. This does...

The difference between good and not so good McDonalds is not great due to the company's rigid insistence to a required stereotype model. Presumably company area mangers regularly all branches to ensure compliance. However, differences can arise by speed of service, standard of food, and...

This place used to be good and would have received 5 stars but since they have "improved" this restaurant the food is now unfit. Instead of spending thousands revamping the restaurant just teach the staff to keep food hot. Also why is it that the...

Just quick Brecky stop with my son. You know what to expect. If you don't like it, don't go. People moan about fast food but this chain is what it is. Convenient and quick. Builders love it. As do travellers, of the in a car...

I enjoyed our visit food was good on this occasion. But it is a one of the many fast food location where restaurant visitors don't seem to demand thing being fresh & hot. So you need to insist on compleat fresh Fryston.

Good quick service. It is McDonald's so can not expect too much. Lol Meals are always nice and fresh here. Staff are polite and helpful. Will be back

Why? Because they have a captive audience of a sort. It is still no reason to be more expensive then the high street. The food is the same quality as any other McDonald's. No better no worse. The staff is just as friendly too.

Ipads entertained kids while i switched off for a moment. Food was brought to us which again is life saver when with kids. Well kept and friendly staff. All in all great mcdonalds.

This drive through is appaling, almost every time I use it they get my order wrong, it has also just had a re fit and seems worse than ever, the staff in the intercom just don't listen properly, hence a wrong order, and I've noticed...

Wont be back at the is place twice i have visited on the fly and twice got home and the order is either wrong or partially missing

We usually stop by for breakfast every couple of weeks before our drive to London. During the last few months the order is usually correct, but before that they could hardly get it right. I've heard from friends that this location is known for badly...

I don't know what it is about this mc Donald's but the staff here are just so thick, I use mc Donald's restaurants a lot and this one is ridiculous. They just can not get an order right no matter how simple it is. If...

Went through the drive thru and asked for no cheese. Instead I got cheese and no sauce and no lettuce. Not the first time either! Got back to the hospital and then realised. Could of got two cheese burgers for half the price! Sage to...

Been here a few times and is very hit and miss. Sometimes the food is good, other times the food is bad. Sometimes the service is quick and friendly, others it is slow and unwelcoming. My latest visit was very much in the middle as...

I rarely eat at takeaway drive throughs but had to use as a quick bite I ordered a Big Mac meal with a banana milkshake Milkshake was fine but the Big Mac burger was so thin, it was easily half the size of the one...

Pretty much a McDonald's drive through like many others and never had any issues with the food and very quick efficient service.

As expected really, quick service, friendly staff, and clean. We arrived late after a long drive and needed a quick bite to eat. Ideally located if you are staying at the Premier Inn Ashford Central and don't fancy a big meal at their onsite restaurant.

a typical McDonalds with friendly staff and quick service. Just have the fillet of fish myself We only used the drive through

Haven't visited a McDonalds for years, very pleasantly surprised at how much they'd improved. I remember them being crowded, generally unpleasant, with an overall sickly smell inside. The Orbital Park outlet couldn't have been more different. Dropped in by chance early one Sunday morning looking...

This McDonald's is really good, it's so easy and quick and tastes really nice. Just like any McDonald's around. Great with friends, family or even when alone.

I steer clear of this McDonalds usually as the quality is so bad compared to the store at the cinema. Unfortunately I found myself at this one again. I ordered a Big Tasty burger.....would I like bacon? ....no thanks. I got bacon. (If that's what...