McDonald's in North Lanarkshire

Once again order placed through app for delivery. Once again item is missing( double quarter cheese burger) chips for the meal were cold and the nuggets from the order also cold. Called delivery support an got £2.65 refunded for the £5.89 burger because it was part of a meal?? (£8.69). Disgusting service , disgusting food 😤

How hard is it to order 2 hamburgers at the drive thru to get home and they are cheeseburgers even though it says hamburgers on the packaging!! Every single time!! Worst McDonald’s

Stone cold food for the 4th time. More fool me for trying again. Never again. On top of that a refusal to refund. Utterly appalling

Worst McDonalds I've ever been to. Stopped going through the drive through as every time the order was wrong or things missing. Went inside to collect food yesterday, waited way too long and had to ask where my order was? Then when i got it was wrong again and items missing. If you order from this branch make sure you check your order before you leave, by the time you get home you can't be bothered driving back up to chase the missing items, really poor service, staff don't seem bothered about making these mistakes which is not good 👎

Do not order here unless you want the wrong order or cold food. Told management I won't be using them again to be told "that's fine" Staff are USELESS!

This is for Craiglin branch. Waited for ages at the ordering point before anyone spoke, eventually he said, wait two secs and I waited again for a few minutes until he took my order. The food was cold and the coffee isn't that hot. It will be back to Burger King for me.

Ordered thorough Uber eats and only received drink so went up to collect it and the general manager was so rude not even a apology for their mess up

The order was made online with Uber Eats, not recommended. The food ordered apart from arriving 2 hours late & having items missing was not fit to eat, we couldn’t refuse order back to delivery driver so order was thrown in bin as not fit to eat. Wasted £25 & still hungry.

Worst McDonald’s in history 3 attempts at a plain burger every single time I’m in there it’s not that hard to not put anything on a burger, get a grip

The new Cumbernauld one isn't any better than the town centre disaster! They struggle with simple instructions/requests regarding kid's happy meals! Idiots.

This has to be the worst McDonalds that I have ever visited. Ordered breakfast on the app and went to collect, despite being ordered in advance I still had to take a parking spot, got my order and drove home(8mile round trip) to find that part of the order was missing- called the restaurant for a refund to be told that they can't refund because it was placed on the app and that I could travel back up to get the missing item, that I wasn't prepared to do due to distance. The part of the order I did receive looked as if it had been put together from a great hight and was very unappetising. This is not the first time the orders have been incorrect and I've finally given up and will never use them again

Ordered white coffee ,which I got........it was barely warm.asked to have it reheated,was told can't reheat??,but could get another one...ok. Was given a black tea🤔😡🤬31/10@8.15am

Ordered off of just eat on my partners phone. We both ordered a few things including a McFlurry for me and a chicken and bacon wrap. Had to wait over an hour for food. We get our food and no wrap, no McFlurry and no sauce or lettuce on my cheese burger. Food was close to stone cold! And once again no straws or sauces. Will not be ordering from here again

I get 2 large fries for my son every day as he requires a high calorie diet due to weight loss. The service is terrible. The portions, which are supposed to be large, that’s what I’m paying for after all, are barely more than half full! If you ask them to resolve this at the time, they are surly about it and put a little more in, but reluctantly. The next time you go, skimpy portions again. There’s no point in phoning them to complain as they rarely answer their phones. On the rare occasion I’ve got through, Managers refuse to give you their name, I was told “no, and I’m not required to either”. I dread and resent going to this McDonald’s now. Unfortunately it’s the nearest one to me.

AVOID. Made to wait over 20 minutes for order then when we get home we realise one meal is missing. No phone number on receipt to complain…not worth tone 15 minute drive back. AVOID!

2hr wait for delivery. Food came cold, hot drinks cold. Order was incomplete. The standards at this franchise are worst experienced. A large Coke order is a stretch for the staff.

Asked for a quarter pound cheese burger with big mac sauce.was told they could do it..you can customise any burger.staff couldn't be bothered to make one up disgraceful. Told because it was a franchise. Yet I get it in any macdonalds I go to.very disappointed that they couldn't be bothered to make one up.wont be back

The drive through never had any food ready at lunchtime when it is the busiest time. Fast food turns in to snail pace food due to having to park up every time I have gone up at lunch. What is the point of it being called fast food when it’s soo slow at being handed to you?

This is unfortunately my local McDonalds and having two teen daughters we visit quite often. We are now more likely to head to Airdrie or Rob Royston as its the same story every single time we go via the Drive-thu. We place the order, pay,...

I'm not often in McDonald's as I find it discusting at the best of times, but plans fell through and I was hungry. So I was in here 1st Jan around 2pm and half of the young girls working in the kitchen were wearing their...

Used it a few times and never had a complete order but this time I thought I would be quicker going into the restaurant. After forty minutes and other people served I asked about my order only to be told it had been shouted an...

Drive-thru order. Fish fingers. Colder than an ice cream and harder than a lump of iron. Suitable only if you want a speedy trip to the dentist.

This has got to be the worst McDonald’s ever, there drive thru is more like a park up, how come there’s nothing ever ready. Then you’ll be lucky to get the right order, 3 times now I’ve received the wrong thing, last time didn’t notice...

Consistently now asked to park up at drive through and wait 20 mins or so, with melting ice in drinks and ice cream. Clearly they are overrun and prioritise just eat orders etc. honestly will not be back as the level of customer service is...

Last night around 6.30 pm I went into the store to place an order, to the counter as I only had cash. I ordered 1 coffee and a cheese burger meal coffee as the drink. The wee lass repeated it to me, I again reapeted...

Honestly have just waited around 45 minutes for a 6 chicken nugget meal for my daughter. Don’t even think I am surprised as this is always the case every time we come here, don’t know why we bother 🤷‍♂️

Fries are never cooked properly, Big Mac patties sometimes aren't cooked well enough, never enough big mac sauce and they usually don't toast the buns properly either.

This McDonalds is the pits. Service is so slow since they started catering for deliveries, it's as though the customer who has made the effort to turn up at the restaurant is treated like a second class citizen. I won't be going here again, avoid...

Avoid this McDonald’s, must be the worst one, the staff are appalling , dressed like they are in the house, hardly any staff wearing uniforms, every order was wrong, customers having to keep going back up as items missing, staff looking like they couldn’t care...

Absolute shambles of a McDonalds. I never thought the need to review a McDonalds before as literally everyone knows what it is. But this Cumbernauld one is a disgrace, the management and staff literally haven’t got a clue, The wait time is approx 45 minutes...

Got to be the slowest mcd's ever, nothing is ready always got to park and wait never had same issues with other mcd's

This restaurant is a disgrace 45 mins to get served after paying and being sent to the car park and watching people who came in after us be served first whilst staff just ignored us or told us to wait another 10 mins they were...

I thought I would use the drive through as only a couple of cars were before me. My order included a plain quarter pounder, no cheese just burger and bun, thought that would be clear enough. Told to park in waiting area, 25 mins for...