McDonalds in Reading

I ordered a dinner for my children.It took them 2 hours to deliver our food after payment.I called after one hour asking about the order.The person on the phone confirmed it will arrive after 20 minutes.but nope, it arrived one hour after the call.The food arrived cold after my kids had snacks .Very disappointed .The first and last time I’m ordering a go go !

I have visited this Burger King on a few occasions and the customer service doesn’t seem improve. The shift leader that served me didn’t greet me at the till or really acknowledge me. Another colleague was just sat on the counter. Very unprofessional. Won’t be going here again.

Purchase of large Cod and chips at a cost of around £8.90 Whilst cost is not everything the size and quality of the fish was dreadful. A small piece of fish, in fact the smallest I have ever been served in a chippy when ordering a large. That was a small issue, the cod was clearly not very fresh, it was old and grey and mushy. The batter was ok but nothing better than you would get on a precooked supermarket frozen fillet. In fact an oven cooled supermarket option would be preferable. The chips were cooked probably for the second or third time, were very fatty, however they were refried at the time of purchase. If it wasn’t for fact they were hot the rating would be 1 out of 5. So disappointing.

I arrived to Reading station yesterday early for for my train to work. However all trains were delayed due to a tragic incident. If was quite sad for me and I asked the people surrounding coffee any further updates. The lady serving coffee was very comforting. I even caught my work train the following day and ordered again and she checked in on how I was! So kind. Little things matter. I hope she is recognised.