McDonald's in Derby

Good time ing n what we wanted but not very warm

my order didn’t even come he didn’t even tell me his here i am never ordering from here again

Chips freezing cold - didnt receive my chicken box worth £10.99 and subsequently no dips. Meal totally awful only had the burger and milkshake which wasnt the same without my full order!! Tried to ring delivery driver back but no answer after left.

Cold food, drinks and ice creams spilled over. Driver drove past us three times and seemed to struggle with instructions. After this he did not apologise for the late delivery.

Drink turned up half full, only 1 hash brown when ordered 2

Food arrived hot and on time..Courier was the first person ever to thank me for the tip!!!

3 hours it has taken to be delivered to me! I ordered at 5pm and it was delivered at gone 8pm! Too late to be eaten. I would like my money refunded for this terrible service.

I recieved the completely wrong order and the fries were still cold

when food turn up hot, and you got everything on your order. 🤤. usually one of the two goes wrong.

Half of my order was missing again and they refused to refund for the missing items

always forget to put the sauce you pay for in bag

The best delivery guy, very friendly and always on time.

Well done McDonald's you got the order correct. Food fine.

All my food was cold and I didn’t receive all my drinks.

No chips in meals!!!!!! Wrong sauce in bag!!!!!!

I ordered a wrap and a Philly steak burger on two different days. I liked my food and the staff was professional and nice

it took 20min from order to delivery and its like 15min drive 🚗 to get to me from store and the food was cold I can only assume my order was already made and that's why it was cold had to warm it up in the microwave which is not good also no chicken in my sesare wrap just saled and still cost me £3.65 not happy

Great delivery driver. Helpful and kind. Thank you.

Delivery driver was very rude too wasn’t very comminicative at all

Always nice here staff food great mcdonalds

The drink was a bit low, but the burger was done well.

The courier was in the restaurant for ages waiting for the food however the time kept getting pushed further and further back. Was waiting for a long time for the meal. Food arrived uneatable due to be so cold. All went in the bin.

it's very spicy not Krispy at all I think we gt the wrong order of the wrap

Drinks spilled everywhere in the bag missing items chicken nuggets

Food took 1hr 30 mins to come and when it came it was cold!!!!

For the middle of town on a Friday night it was busy but the orders were going out fresh and fast. They very kindly let me bring the dog in because there just was nowhere to secure him outside without getting stolen. The food was very good for McDs and there was loads of space to sit and eat. The staff though very bust were very pleasant. I'd go back again.

Food was an hour late and when it arrived it was all cold

Food was ace and driver was class very good food and service

all the food was cold and the bigmack had pickels in and I am elerjit to pickels so that made the buger not good as had to fish out the pickels it also had every extra on the burger so it all dropped out and made a mess. out of all my orders this is the worst I have ever had.

Delivered to a locked gate with barbed wire 8 foot tall so had to be shoved under a fence so all the drinks spilled. Not delivered to reception as it should have been.

my food was stone cold and my drinks have gone all over my food what a joke.

My food is cold I would like a refund can't eat cold food it nasty

there is always something missing :( is the third time they forgot to send the Triple burger

Food was over an hour late and stone cold, it went in the bin

my order was ment to be at 21 netherclose street

Most McDonald's have the table number signs that you can put on your table. This one doesn't have any left as they were all stolen. The tables on the ground floor are also without numbers. Table service upstairs is swift. Generally a dismal experience that is a bad reflection on the original McDonald's concept.

Only wanted a coffee, fast food dump

Very clean, friendly staff, safety covid measures in place. I've knocked it down a star as my food was cold yet its supposed to be made for you fresh

why mcdonald never provide sauce when comes with the meal or requested

wrong order this is not what i ordered, delivery has been down wrong. driver has messed up delivery. this is not my order. someone else’s order.

Food was stone cold by the time I got it and they missed part of my order, never received my cheeseburger or mayo chicken

Missing the syrup for pancakes and no good with out it

the phily cheese stack was supposed to be free after £20 but I got charged £5.79 if this is a error please refund me the cost of the cheese cake stack if not then fix the deal in the macdonald section of the app. I would appreciate if next time I order the deals would actually work.

Foods cold order didn’t say on app it was even coming very unorganised food ain’t great

Earlier this afternoon (15/2/2025) visited St. Peter's street McDonald's I have to use crutches and was met by a member of staff named JAMES.. he was the most helpful member of staff showing me to a table then offering to collect my order and bring it to me.. Very impressed

Gave half of another persons order

i didn't recieve my hot apple pie

my burger was saturated in fat, one bite n it's gone in the bin, I think it was also kicked round the store before being sent out.... everything else was freezing, I'm still starving n 20+ quid down

the food was cold, not very nice at all . and the delivery time just keeped getting move back so it ended up over a hour later then the original order time

Food was stone cold…. And 2 cheese burgers missing

Once again McDonald's have forgotten the fruit bag that I ordered. Read the order!!!!

Only ordered a wrap meal and a happy meal and they managed to forget to bag the happy meal

It’s easy to order with the app, but it is hard to get the right order and chase, they will just blame uber eats and uber eats says the same. Do not order there will be always be something wrong or missing with your delivery they won’t take accountability with it

Just a regular McDonald's. Service was quick.

Every time I miss my order. The fries are probably taken straight from the freezer 🤮

The food end up in the bin . More then half was missing , we only received one chicken select from 3 , fries were very cold .

the only complaint I have is i ordered a chicken mcnugget happy meal which i did not receive. it happens regularly that I do not receive what I've ordered.

great food as always nice and warm too

For a "fast food" chain, it took an hour to deliver 2 McMuffins and 2 hash browns. The food was cold on arrival and at a cost of £20 it was most definitely a disappointing rip off. NEVER AGAIN.

Prep time kept changing but delivery was really quick and nothings cold

Food is served hot. Customer service friendly and great.

I DID NOT EVEN GET MY ORDER IT WAS NEVER DELIVERED

delivery guy was polite with a smile and well mannered

Been using this mcdonalds at various times over recent months. All food has been correct. We have had both takeaway and eat ins. Generally try and order through the app but sometimes it says certain things aren't on when they are. The touch screens upstairs are for takeout only. Not sure about the ones downstairs as I can't remember. Can take a while for the table service.

Same shit different place but love um

The food was cold and did not taste fresh

did someone sit on my sandwich? and again the courier could not find the address is a mockery

Always really busy and never anywhere to sit. Food is hot and tasty enough tho

Chips cold, quiet knock on door

driver kept changing the time of delivery

half of the fries missing and order arrived nearly an hour later than it originally stated

took and age to get here and then the coffee I had orders was missing.

Delivered on time. Food nice and hot still

Food was completely cold and dry 2nd time I’ve ordered now and have the same issue I won’t be ordering again. Not happy at all

it was quick and it tasted good

Ordered 2 meals, missing the fries. And a burger. But the food that was left was ice cold. I don’t think it was the delivery driver. When I ordered the time kept changing, but said courier at store. This was for approx 15 mins. The whole lot except the coke and flavoured grimace milk. (Was not a milkshake as it was completely melted and was warm milk when I got it. Maccies do better! This was a treat after a very long day. Now a pot noodle will have to do 🙄

I've ordered over a week ago and was not impressed...I gave the benefit of doubt and tried again and it was as bad.. food Luke warm missing an apple pie last week missing nuggets....absalute joke can the staff not read or something will not order again...

driver was a very inappropriate towards my wife with his comments, and repeatedly requested her phone number, which made me very uncomfortable, I want my money back and the driver dealt with accordingly or I will take it further!!

I've chosen McDonald's over their competitors for 40 years. It was my first job out of school and I know the standards of food quality and cleanliness. On this visit, at this restaurant, though, I feel deeply dissatisfied: Although the food met expectations it took 25 minutes to prepare (I had only ordered a quarter pounder meal, from one of the few machines working - none of which had receipt paper), but far worse was the extent of food debris, packaging and serviettes etc across both floors and every table. One staff member began cleaning upstairs tables while I was there (2 others had walked through but ignored the state of the place), but as more customers arrived she made clear that she was doing so only in order to close that seating area, at 6:30 on a Saturday evening! The toilets were disgustingly filthy and unhygienic so I chose instead use nearby public conveniences. There didn't seem to be a shortage of staff so whether this is a franchised or managed site something was very wrong.

The fries were dry and cold and a bit off the resistant side (sort of rubbery). It seems that the fries had been left out for quite some time before they went out for delivery. There weren’t enough fries. The burger was made well

He didnt deliver my order after i told him i can cant down because of my leg

Was late and then gave us the wrong order anywya so couldn’t feed anyone for what we wanted as it was stuff we won’t eat or like it’s a joke

delivered an hour late and the food was all cold. very very dissatisfied

Too bad I cant leave a tip to currier after delivery. They deserve extra pay for working during the weather like today.

on the screen before the order i was told 10-25 minutes. i ordered around half past and it arrived at 20 past the next hour. this meant the food was cold and my ice cream and milkshake were both melted.

my hot chocolate was dropped. he said he would go and get another and never came back

Had the misfortune of going on the evening when all of the delivery people were being prioritised over those there in person. This meant a long wait for food. Also, for some reason they make the hot drinks straight away and they're cold by the time the delayed food comes.

Waited up to 2 hours for food and it has yet to arrive, the times kept changing. Definitely wouldn't order from again.

I received my order very late the chips were dry and rock hard like they’d been taken from the floor and put in the box they were that hard I could snap them in half not to mention the delivery driver was rude to me. Not happy at all!

I reported this i got someone else's order and it's still here has there been a refund as I'm not ordering again till this is finished with and I'm hungry thankyou

My driver was soo rude and refused to deliver to our address, we accidentally ordered it to the wrong address but it’s not that far from us but he’s refusing to deliver to us. He’s marked it as delivered but we haven’t received our food.

I’m not sure how you order a meal and you forget one item of only 3?

everything cold and missing an item.

brilliant service. I won't use the Breadsall one ever. they always forget stuff xx

Pancakes where stale and rock hard

It’s a second time they forget to put sauces

i didn’t not even recieve my food but my money has been taken

1 star, this place was filthy inside. Low standards for cleaning. The ceiling was leaking, and the toilet was disgusting. Some of the self-service machines were not working.

just no milk with my tea other than that tasty very

Never got food , didn’t get made or delivered