McDonald's in Derby

food took about 40min when the app said 20 min and when the food arrived it was stone cold it clearly not put in warm bag and the filet o fish bun was over toasted when the Buns should be steamed!! the rest of the food was not good . very very poor !! not happy at all my daughter refused to eat her mcspicy cause it was soggy and cold.. not a happy customer food got thrown away . wasted my money

No food in order and the drink was spilt all over the bag so got under half. Drink

I’ve spent 25 pounds for my food to not come. This is outrageous and I can’t believe a franchise like McDonald’s would do this. Please somebody get back to me asap to see if it’s still coming or if I’m getting a refund because I am so angry!!

Fries were cold, but its better service today than last time I ordered.

arrived, chips cold and nuggets barley warrm

Where is my food I’ve been waiting well over an hour for this and still haven’t received it !!

Food was stone cold, been sat there for an hour waiting for the driver restaurant didn’t remake

Food was cold, fries were stale, drink was flat and delivery time kept getting longer and longer

Freezing cold not just a bit I mean stone cold to the point it’s straight in the bin now kids are crying then offer me a refund for £4 is a joke

driver spilled my drink everywhere I'm not happy

ordered food at 1.20pm but it didn't arrive until 3pm and was cold. coke was flat

It was terrible. Took 2 hours for delivery and food was wrong and freezing cold

Ordered at 5pm over an hour and a half late ,items missing,freezing cold and had to be warmed up,very disappointing service as we use this app regularly and this is absolutely shocking

Food was cold. McFlurries had melted.

very cold food and there was an option for no sesame bun so I pressed it hoping I'd get no sesame seeds and I didn't get any bun at all

It can be really busy, the food was tasty but not very warm. Macdonald's service standards are starting to slip and the prices are starting to rise. Can no longer be considered to be an impulse purchase.

Items arrived 1hr and 20 minutes after ordering. Food was cold and the milkshake was not drinkable

Extremely clean....well staffed, friendly & helpful....best Macdonalds we've ever been in....food is fresh and piping hot....EXCELLENT

Wasn’t happy five minutes late with my delivery fooz was cold what is my double McMuffin? My extra hash brown.

There was no egg on my egg muffin:(

Went to the drive through and there is no menu only an advertisement board with a few items to choose from. Won't be using McDonald's again.

Since renovation less seating. Still the same problem with temperature of the food being cold.

The food never arrived. We were waiting over 2 hours for it.

two of the fries are half full!!!

Ordered at 5.45 pm. Said it was delivered at 8.15 pm. It is only now 8 pm. I’ve not received my order.

Food arrived extremely cold, however driver was great

I didn’t receive a straw for my milkshake so didn’t enjoy the experience of trying to drink it from a paper cup without

Food stone cold missing drinks missing fries

Milkshake was not nice and fries where cold

Chips were freezing and tasted like cardboard other than that everything elts was fine.

Good all ways cold n things are missing

Food was cold and the top bun was missing on the Big Mac and the burgers in the Big Mac were burnt

Drink had spilled in bag, leaving me to clean up a massive mess. I asked for extra ketchup on my Big Mac, it’s as dry as a desert, my “large” fires were half full.

Food was freezing cold and some missing

as usual they forgot the dips like every single time

Food is freezing and half the order is missing

They started charging for the free sauce. The greed never stops. Big downgrade from makkies

Drinks are leaking bc of the driver

given a time when order was to be delivered, but it kept changing changing. when the food finally arrived, it was extremely cold! ruined

The food is always cold drin. Ks are always spilt

Took ages and was crushed and cold.

Wheres my order i didn’t get it but it says is delivered

The packaging came ripped i didn't receive my milk shakes i got one meal not a duo and the druliver was rude when i questioned him about the order and just drove off

It’s more the fact we could see our food doing a tour of Mackworth first and when we finally got it, it was below 63*c putting it in the danger level. I probed the fries were 42*c and the burger53*c which I find unacceptable, to then have to microwave the food leaves you with a simple meal gone wrong!!! Your insult of a refund doesn’t even cover another fries let alone a complete meal.

2 hours late. issues with the app..I went and brought one in store in the end. expecting full refund

Ordered at 6.20 was delivered at 8.20

Food was cold No straws No sauces Missing a Big Mac

food was freezing somethings were missing

waiting 2 hours , only ordered as the est time was 20mins, food arrived stone cold and half the order was missing, absolutely disgraceful, will never order from you again, rob dogs.

I had kids waiting for their meal and it was much too late for them!

Ridiculously slow service, the amount of food piled up at the island, getting cold, watching my flat white get colder on the machine for close to 10 minutes - the worst service I’ve seen in a quiet McDonalds ever

food was cold but I guess it's to be expected given the distance travelled. some of it was ok after I reheated it

every 2nd or so order always has something missing.

looks like bites have been taken from the chicken selects

Food was cold and from ordering to delivery it took more than an hour

Never will I ever ask for extra ever again as it never comes with your order, everytime I've ordered recently there has always been an issue and very rude staff doesn't help, one of if not the WORST McDonald's in the country how hard is it to read labels that provide info to orders and still forget the extras and to still be charged

The shear incompetence of the staff at this McDonald's is terrible. This review is based on multiple orders from here every time the order is wrong, especially if you decide to have a "grill" order because there is something that you don't like or want something extra on your meal. I mean how hard can it be they even get a sticker to put on your burger that tells them what changes are to be made. And they still manage to get it wrong/mess it up clearly you don't need to be able to read to get a job here. Today will be the last time I use this restaurant in future I will take my custom else where.

just several items missing from the bag sending a refund

cold all order, waiting 1,5h very bad

I wish I ate somewhere else, most of the food came cold there was no milkshake or Coke Zero just two diet cokes and the state of the Philly stake burger it was like a puddle of cheese soaking the burger so -1/10 will never go to markeaton park again!

I ordered at 2.30pm it arraved after 4pm, the food was cold and icream had melted, so had the ice in the drink

Always getting the order wrong

food was cold and missing items

missing double cheese burger............

Always missing items off orders

Their workers are the laziest individuals to go. £13 of my items didn’t show up w a £20 purchase how unethical is that. I have contacted this particular shop yet when they see the number they don’t pick up.

It's a macdonalds. The food is consistently okay. It won't knock your socks off but it's better than a lot of pub grub.

Ordered on the App when collected order 2 items missing , tried to call but no answer this is not the first time this has happened

Possibly the dirtiest McDeez I have visited ... been a couple of times recently and the floors are sticky and there are visible dirty boot prints on the floors arround the service couter Food is as good as Mc Deez gets ( so 3 stars ) Staff ... seemingly loads of them ... not sure why the service was so steady

No salsa dips with the sharebox

Got the wrong order with the right receipt annoying I got a quarter pounder instead of 9 nuggets? How is it that hard to get the right order

Missing oreo mcflurry! Im trying to call the restaurant now but no answer

Considering its supposed to be fast food it could be quicker.

Absolutely diabolical! Placed an order at 16:04. Kept waiting and waiting with the select expected time constantly changing and then it says at 18:00 that It has been delivered at 18:35 - AHEAD OF THE TIME IT ACTUALLY IS! AND NO FOOD DELIVERED!

the delivery driver did an amazing job actually getting my food to me, whilst still hot 👍

Served quickly. Good McDonald's

The driver couldn’t find our house so the meal was delivered late and was a little cold . Also part of the meal was missing there was no McPlant meal. We were disappointed

There is a drink of classic cola missing from my order

It's a McDonalds.. quick service and bland food but you know what you are buying when you walk through the door.

I’m disabled and the driver refused to come to my first floor flat

The iced latte had fallen over in the couriers car boot. I got a wet bag and a cup of ice. No coffee!!

Good services on time order correct ☑️

Everything in the drive through seemed to work OK just a mixup with my order the staff seemed to be out of sync. Food as good as usual

It was basically a toilet stop on a long journey. Didn't like the touch screen ordering, much rather deal with a human being

I worked in hospitality for years and remain humble that it is difficult dealing with the public and working in a fast pace environment So when I type this, please know that I am genuinely tired of ordering from this branch Unfortunately, everytime something is missing from the order and it's then difficult to get through to a human and you are forced to just let it go... tonight it was the actual burger missing Lol I think staff need further checks in place, it's clear in reading other reviews that this is an issue in this branch

what is the point it coming early if it is wrong

Rider went to the wrong address to begin with. Meal was cold and the dips were missing.

order was over £50 for 5 people and 2 of us were missing items. awful from mcds

It was quite cold other then that it was good

all my hash browns was missing and took and hour to be delivered

Iv been given some one else’s. Order. My food hasn’t been delivered.. Iv been. Given a big bag of drinks amd ice cream 🤦 we’re is my order Iv paid for ???

Missing items, and some items wrong!

Why do you always miss the mozzarella dippers ??

Every single dip/condiment was missing. Very dry

Forgot my sauce absolutely distraught has ruined my night

Just a quick thank you to the manager this morning for his kindness towards my son (with long hair and colourful jumper)

I’m not happy at all my food has not been delivered however it is saying it has! I now have no food and you’ve took my money which I now have to wait for you need to check your couriers because this is unbelievable

Freezing cold an half a milkshake as the other half tipped up in bag will not order again.

Food was cold. It’s ALWAYS cold.

I did not receive my order and the money has still come out my bank I'm not happy at all as that is £30