McDonald's in Newcastle upon Tyne

HIRE MORE STAFF U DENSE FUCKS IT SHOULDNT TAKE 20 MINUTES FOR A 3 ITEM ORDER!!

Although we visited on match day and it was slightly busy, the food was OK. The table service was average, the atmosphere was dreadful. Overflowing waste bins with nobody emptying them. Disgusting toilets, which were full of dirty hand dryers, out of order toilets and graffiti all over the toilet mirrors, doors and anywhere else it could be tagged.

My favorite McDonald’s in Newcastle

Probably one of the worst McDonald’s - waiting more than 20 minutes for 2 happy meals so not exactly fast food. I would go to Burger King next time they’re better organised

Half the menu was unavailable, the machine didn't give me a receipt, there were multiple technical issues with how the food was made. They were understaffed. The floor and tables were filthy. There was a group of very rowdy teens by the door. Do not recommend this branch.

Found a hair in my food, not disappointed but just weird

25minute wait on 14/04/25 at 5pm looked way understaffed, had a queue of about 40 people waiting on food.. took 15mins before my order number even appeared of the preparing screen.

Absolutely awful experience. Chips were cold and dry, took over 20 mins for food to come. Seats were dirty and food stacked up on side were hasn't been cleared. Do not recommend

Place is disgusting every single table needs cleaning the floor is sticky as well

It's mcdonalds....need I say more

Probably the worst restaurant I've ever had the displeasure to visit. Bins overflowing, nearly every table had leftovers on them. The ordering machines had missing parts and wires from the printers hanging out. It was not a pleasant atmosphere. A bad element of youths hanging around outside for no apparent reason. The floor was in a terrible state, covered in empty cartons and generally dirty. I went to order from one of the machines but after seeing the state of the device, looked around and figured, if this is the state of front of house, what's the kitchen like? I decided to leave. I didn't visit the gents otherwise this review may have taken another turn for the worse.... Avoid this establishment at all cost. You usually know what to expect from McDonald's but this is another level of low...

Been here twice in the last couple weeks. Both times no Mcplants available and just grunted at by a miserable female staff member when I asked why. Also never any napkins. Will be avoiding in future. Staff need some serious customer service training.

Como camionero, he estado en muchos McDonalds, pero el establecimiento de Northumberland Street en Newcastle es el peor que he visto. He estado en McDonald's en Praga, Londres, Nueva York y la mayoría de ellos a través de la red de autopistas del Reino Unido. Nunca me he encontrado con uno de sus restaurantes que es tan vil y sucio. Papeleras desbordadas, mesas llenas de sobras, cajas de cartón y comida tirada en el suelo, ordenando máquinas con piezas faltantes y cables colgando. Jóvenes colgados fuera sin razón aparente. Me fui sin ordenar. Visite este establecimiento por su cuenta y riesgo.

Food was col I want a refund ASAP

I told him to please call me when he’s at the reception but he didn’t and left without delivering to me and updated the order as delivered. This is so bad and make me unhappy I am requesting for refund.

As expected but pretty dry burger. Good car charger though.

Driver was really nice great service

Always forgets something useless

everything was freezing cold, chips were wet and whole meal was basically inedible

The order never got delivered even though it said it did.

Background music Too noisy and loud

Absolute joke putting time up.on delivery not answering phone great

Missing Items & Poor Support – Not Worth £9! I ordered the Minecraft Meal (£9) and didn’t receive the Nether dip—or any dip at all. That means I basically paid £9 for 9 McNuggets, which is ridiculous without the special dip that makes the meal unique. The refund was also insufficient, leaving me out of pocket for something I didn’t get. To make things worse, they don't pick up the phone.

Absolutely ignore order requests. Ordered a chicken wrap with no lettuce and no cucumbers. Opened up the box to everything in. I’m allergic to cucumbers and it’s unacceptable

It was the McDonald’s fault not the drivers.

Order did not arrive absolutely shocking and no one will respond to my messages

Food was absolutely freezing cold

Ordered the food came cold and the tables in stores are always filthy. Got no salsa with my mozzarella dippers and tried to call and got no response.

did not arrive at all. states delivered but I'm still waiting and cant make contact

Lazy staff food delivered or inside its always cold stuff always melted the drivers are lazy and we had to wait 2 hours for a delivery and refused to give money back all an all a horrible restaurant

Food is absolutely freezing drink flat and spilt all over the bag and took over an hour to come

Kept changing and changing times missing food aswell as the rest of the bits un eatables just never ever again

I didn't receive anything, it went to another address.

Realmente, realmente, realmente odio hacer una mala crítica de TripAdvisor. Una visita en solitario a Maccy D’s en Northumberland Street, Newcastle upon Tyne en un almuerzo ocupado. Utilicé la máquina de pedidos, no hubo problemas allí, pero no salió ningún ticket con mi número de pedido puesto y ya me arrepiento instantáneamente de no recibir solo la entrega de la mesa. La comida llegó razonablemente rápido, le mostré al tipo que gritó mi número de pedido en el mostrador de recogida mis datos bancarios a través de mi teléfono con el importe de la compra y le expliqué que no tenía prueba de compra / número de recogida ticket de la máquina, pero para mi sorpresa él no estaba particularmente interesado? No sé si esto fue algo bueno o no. ¿Tal vez era consciente de los fallos de la máquina y había escuchado la misma historia todo el día? ¿Quién sabe? De todos modos, tomé mi bandeja y finalmente encontré un espacio para comer en una mesa cerca de la entrada, la mesa podría haber hecho con una buena vieja mente limpia. La comida en sí, bueno las triples hamburguesas con queso que pedí parecían como si Stevie Wonder las hubiera tirado juntas y luego las hubiera disparado al punto de recogida en un cañón, estaban calientes en el mejor de los casos, sorprendentes ya que acababan de hacerse, hechas bastante descuidadas añadiré. Lo entiendo, es solo Maccy D’s, es comida rápida de precio más bajo, y el personal probablemente odie trabajar allí, ya que es ridículamente ocupado y la mayoría de los clientes son groseros, desagradables y exigentes, etc, pero vamos, un poco de atención al detalle, sí es un McDonalds, lo es, ¡qué es!

! Ordered on one of the screen, wires hanging out from a missing ticket part! Scruffy! Ordered a big mac! Rubbish! Cold! (See pics). Ordered no lettuce! Came with lettuce! Ordered extra gherkins! Weren't even in the burger! We're just placed inside the box! Uninterested staff! Looked like they didn't even want to be there! Good job i didn't have an allergen to lettuce! Avoid this McDonald's!

Wrong order delivered and couldn’t get through to Mac Donald’s and didn’t like any of it so went in bin next day so disappointed especially my autistic child caused a break down

We ordered at at 8pm and it never got delivered until 3am. The delivery driver knocked on our door at 3am! We had kids in bed. Absolute poor service. And obviously we didn’t except the order as it was 7 hours late!

Pretty much your typical McDonald’s—nothing amazing, nothing terrible. There was a fight, which bothered me a lot, but the security guard handled it like a pro. Give that guy a raise! 😂

Food was stone cold when arrived. Driver went to wrong place and drove past us. One packet of fries were missing

Well I didn't get my delivery atal yet it says delivered how can they have done that when they needed the code off me...what a joke mcdonalds really is!!!!!! lost 20+ pound and didn't get my food!!!

my drink came squished and empty

All food freezing cold. Squashed and inedible. Delivery man rude

Absolutely useless order food sent one thing for a 3 meal order just ridiculous

I did not get my chips. absolutely barbaric!!

Absolutely discusting experience, children’s nappy changing was so dirty and urine all other lady’s toilets ! Complained to cleaner and his reply was “alright” yet nothing was actually done! Went back in 45 minutes later to it being exactly the same!!

I waited over 999 seconds for my order, only to receive cold food. The fries had been sitting in the fry station for 10 minutes, making them stale. On top of that, the bouncers—especially the head bouncer—were unnecessarily aggressive and seemed to be on a complete power trip. The overall experience was terrible. I wouldn’t recommend coming here. I and many other friends have experienced exceptionally poor behaviour from the individual in the attached images for many months.

That was the first McDonald’s I have received where the food was still warm and not a long time to be delivered, would deffo order from here again

Esperé más de 999 segundos para mi pedido, solo para recibir comida fría. Las papas fritas habían estado sentadas en la estación de frituras durante 10 minutos, haciéndolas rancias. Además de eso, los porteros, especialmente el portero principal, eran innecesariamente agresivos y parecían estar en un viaje de poder completo. La experiencia general fue terrible. No recomendaría venir aquí. Yo y muchos otros amigos hemos experimentado un comportamiento excepcionalmente pobre por parte del individuo en las imágenes adjuntas durante muchos meses.

Food was cold . No proper packing for the food , fries all over the parcel.

it’s fine to close a bit earlier but on popular nights like wednesday, friday, saturday. it does feel rude to only accept delivery orders.

Food and drink were just about warm

Staff should check orders are correct before sealing up the bags, all meals had items missing,

Another McDonald's in the UK. Can't expect much from food as it's fast food but cheap. Atmosphere expected it to be crowded and noisy. The service was actually a bit quicker than other places. Men toilets downstairs were not the best: no soap available and the electric hand dryers ( 3 of them) were not working.

cold food, wrong size fries, no straw

didnt give me my foods didnt get a refund and drinks camw late

Terrible delivery - Driver said he was outside, but was not. Waited around for him in the cold. Food was terrible quality and undercooked, as well as the order being incorrect.

Cold and missing some ingredients

The food was absolutely freezing and the drinks had spilled all over. All the family ate re heated food vile

I was waiting for 10mins for a breakfast burger while it was dead quiet and there were 4 staff members standing around talking. HYGIENE is NOT very good because I saw the staff that were preparing the food, they weren't wearing gloves and they were picking up boxes off the floor then touching the food without washing there hands or using gloves!! When I got the food eventually the bacon was cold.

They are taking too many orders. Ended up waiting an hour for 3 happy meals. Because of the restaurant being deep, I didn’t see the number of people before ordering.

Slowest and dirtiest McDonald's I've been in for many years. Tables literally overflowing with rubbish. Bins full. Not nice

I was at this McDonald's on Saturday 22nd of February service was slow the restaurant floor was a total mess no a very nice atmosphere food was barley warm certainly won't be going back pay good money for absolutely rubbish food

we’ve had to wait outside and we’ve already ordered on the app and it’s been 40 mins and my multiple burgers are freezing cold. The customer service was absolutely atrocious. Additionally, the order was expensive with no updates on the progress of the food.

The worst place you can have meal on ! Dirtensees everywhere, rabish all around , horrible bathroom! Cannot explain what I saw! Just avoid it , I wonder where is the branch supervisor? And how the staff not involved to make this place at minimum hygiene

No hygiene, food and drinks spilled since last night without clean. Toilets are dirty! Water in the washer (sinked). WC and paper towels are everywhere on the floor! Horrible atmosphere and can’t imagine what I saw

ordered 2 sweet curry but only given 1

Mierda de comida piedra batido de leche frío probado fuera del personal muy lento en el servicio comida pasando frío en la parte trasera de la tienda una chica estaba de pie con goma de mascar en la boca definitivamente no se recomienda a nadie

I ordered my burger without mayonnaise because I’m allergic but I came with mayonnaise disappointed I can’t eat my burger :(

when my ordered arrived there was half a cup of coke and the bag was saturated! the food was cold.

chips cold but it wouldn't be a mcds delivery if any other way rest was OKish solid 5.2 out of 10

drink was spilled and the food had been scattered inside the bag

i am absolutely discusted my food is freezing

Didn’t get my drink and food was cold wen arrived

I paid extra for condiments that didn’t arrive. May as well not have bothered. Everything else came but without the dip it’s bland. Wouldn’t be so bad if the condiments were free but despite paying it didn’t come.

Ordered the double burger + fries deal, then a ketchup sauce packet. Got the burgers they were fine. No fries and No ketchup……. In fact it would have been cheaper to buy the burgers alone! DO NOT GET THIS DEAL

Food terrible going to uber if happpens.again

Excellent delivery time and the delivery driver was very polite. The Big Mac and chips were freezing cold when it arrived.

This is a dirty McDonald's. Not enough staff to tidy and clean up

Very warmth and being welcomed, because it took me nearly 30 minutes to get my meal and really slowed down the pace of my life 😋Really different from other McDonald, it is a slow food restaurant.

order never received although courier marked as delivered. called me also but when I called back marked as delivered

food delivery was cold on arrival so I will NOT be ordering again from this site not great value for money

Said the delivery driver was sat outside then it changed to delivered and i didn’t receive my food. i want a refund now as i did not receive any of my food.

Saturday evening 7pm , 50 minute wait for food. It was not worth waiting for! McDonald's should get rid of the franchisee.

Took very long to come so it was very cold

the food came ice cold and half of it was inedible

Ok, my breakfast wrap was completely missing as were two of the hash browns and an egg and cheese McMuffin?

drink was spilled in bag when I got it and soaked the food

never heard of “mcdonald’s” but liked the idea of flappy bird with chicken nuggets so checked the reviews. Someone said ipads were broke… they were absolutely right. Day ruined.

The tablets witth da games on dont work

Sadly the drink spilt so I was missing a drink

Absolutely the worst McDonald’s I’ve ever been too. The dirtiest floor I’ve ever seen, rubbish bags everywhere. Not one clean table in sight. Needs some serious hygiene awareness.

service was not efficient. for fast food, we waited 40 minutes.

food cold and wrong food when came

My order was not all there and the food a did receive was freezing cold not happy at all want full refund as only 2 things of the full order were received and what was received was to cold to eat never mind over half an hour late

4 happy meals arrived without toys. Food was stone cold.

took over 2 hours to be delivered order sauces weren’t put in bag no straw and food was cold

food cold food handed upside down including drinks

Majority of order missing, not happy

Missing straws and condiments from order terrible service

Ordered a happy meal and only got the box, got another burger and it had toppings which don’t even come on the regular burger. Embarrassing how dumb you have to be to get a maccies order wrong hahahhaha go back to school