McDonald's in Reigate and Banstead

very tasty loved the Red hot mcSpicy

All of my food is cold not one thing is edible

kept changing delivery times took 1hour and a half

no point delivering it super quick if you miss three items out and don't provide any straws, yet again, another poor delivery from this specific McDonald's

Food was cold and missing fillet of fish burger called the store very unhelpful

Drink had spilt - 2nd time from rider.

Updated: order yet again was incorrect. How bloody difficult is it to put the correct item in the bag! Don't bother ordering using Just Eat etc you don't get half your order sbd the restaurant doesn't give a toss!

Food cold and missing 1/4 with cheese

Chips cold and small position for large

They took much time in preparing food you might have to wait somewhere from 30 mins to an hour for your turn even on a not so much busy day

Fresh Delicious Yummy Great quality.

I placed my order at around 10am and the delivery time kept changing from around 20 minutes to an hour then 30 minutes then an hour again, I just received my order and it was cold, I’ve never had a bad experience like this before this was awful

Two items were missing alongside a spilled drink and no straws.

Don’t bang on the door aggressively…in-needed!

I was blown away by the kindness and compassion of a member of staff called Geoffrey , there was a young boy crying outside quite distressed. Geoffrey checked on him, made him laugh and it turned out the boy had forgot his money and all his friends were buying food . Geoffrey got the boy some food and really went above and beyond

Standard McDonalds. Service can be a bit slow and disorganised sometimes but staff are otherwise helpful if needed.

The guy who delivered the order was so kind and even with a road closure parked up and walked over. Thank you so much!

Nice random house in a residential area, loved being able to sit outside on a nice spring day

Gave me the wrong drink asked for a normal coke and got diet then the drivers location turned off absolute joke

Ordered chocolate milkshake, got strawberry . Ordered quarter pounder with cheese and extra cheese . Got quarter pounder with no cheese . Ordered medium fries , got a half filled portion of fries . Well done . You’re useless

yet again the couriers map showed the wrong address on his map it shows 5 Eastnor place instead or 5 Eastnor road

everything was ok apart from missing 1 large fries and 1 steakhouse stack burger please check your orders mcdonald's to make sure everything is in the bags. I am a regular customer I know you guys get busy but remember to double check everything has been provided.

The restaurant was busy but there was still quite a few carpark spaces available. We sat inside to eat, there was plenty of room, the tables, floor and toilets were clean and we didn't wait long for our food to be delivered to our table.

Delicious hot fresh yummy and fast delivery

Only thing was i ordered a double cheese burger but only got a single cheese burger

delivery never arrived, said it had been delivered

shame that most of the time there is something missing from the order

I’ve eaten a few times in store and online order, every time they get the order wrong and get no apology from them. They need to focus on the orders instead of how quick them do them.

Don’t get a delivery from here! 60% of the time they miss items off. How hard is it to put the correct items in a bag. Yet Redhill can manage it with no issues!!!

The drinks where spilt everywhere so we had no drinks

Missing item again think twice before ordering again

Service is horrendous. Went through renovation and they’ve made it worse. Meant to be fast food but they make you park up everytime even if you’ve ordered 1 thing off the menu. Shambles of a fast food service

very nice, well cooked, and quiet hot, o ly thing no straws, but being a hero managed lol. Fast delivery, polite driver.

As McDonald's goes, this one is up there with best. There's plenty of parking, nice and wide car park spaces off a fairly busy main road. The road on the property is newly tarred. Lots of seating areas inside & outside the restaurant on hard seats. There were some soft seats on long tables, but they were like bar stools. The service was fast and cheerful. They have lots of touch screens for ordering food. Fast payment or touchless payment on all the screens. The food was expensive though, gone are the days when a McDonald's is a cheap alternative to going to a full blown restaurant. £22 for a McChicken sandwich meal and a chicken burger meal with 5 chicken strips. They also have a drive through, which appears to get service preference. The wait time after the ordering was roughly 5 minutes. The tables were clean'ish, and there was a wireless charging point on the very left of the table. That's a clever idea for a quick charge while eating, although I doubt it gets used, because everyone I saw in the restaurant was eating and scrolling at the same time. There is also a QR code menu on every table. Again McDonald's are doing everything right, to stay in that fast food modern lifestyle. It was also surprising to see the manager sweeping the floors, cleaning up the throwaway areas. It's always good to see managers leading by example. Overall one of the better McDonald experiences, beating London in my opinion, and it wasn't too full when we were there.

The was a lack of syrup for the 'syrup pancakes' none was provided.

Nice looking McDonald’s property wise. Standard service and food as would be expected. 🍔🍟

Food package was ripped and wet. Drinks missing as courier said bag had fallen. Had to discard entire order.

Coffee leaked and split the bag all over our front room floor. Driver said he would go and get more coffees but never showed up. Coffee also spilt up the wall. No resolution offered

Food order was wrong. Missed two large items, phoned but no answer ( shock). Very disappointed, food was okay but not hot.

the food was sloppy and cold and i didt recive the minecraft toy with the large meal very disappointing.

Dips not included, even the ones that were paid for, the chips weren't cooked properly, the burger was completely squashed and the doughnut was in a wet bag which made it soggy. Not the best one we've had unfortunately.

DO NOT! Go to McDonald’s at night, it’s like the quality drops from decent for a fast food chain, to AWFUL in a matter of hours, from 7pm the staffs attention spans seem to go out the window, i dont know if they switch staff for night shifts or not but the service was appalling but not nearly as bad as the food, the chips where undercooked, we ordered a large and it came in a large box but with a medium portion, they didn’t even have the decency to fill up the drinks all the way, this is the second time we’ve gone late at night and they half fill the drinks and the milkshakes taste like they’ve been mixed together. I thought, maybe the burger will be good, NO! It was tender although it was dry and hard, the only good thing about this meal was the Minecraft packaging which was covered in grease, several people where on their phones and the manager didn’t look like she cared, other people complained and they got an eye roll and their new order slammed onto the table, it’s completely un acceptable! If you’re gonna have a job do it well, otherwise what’s the point!

Food is ok, its McDonald's but atmosphere is crap as with all McDonald's nowadays they want youmin & out asap

Fab delivery person , very polite

Food was stone cold, order was missing half of my order what’s the point in ordering?

We always use this restaurant for convenience.

Sat at a table. Excellent value. Excellent service. Food brought out. Ordered on an app. WiFi available. Wireless charger to rest the phone. Yes I am talking about McDonald's! Definitely the right place for me 😀

the delivery was very quick and food was hot. thank you

Never get my order right at the drive through. Almost always something missing. So annoying.

The food was stone cold and was late

Burger was cold and stale. The coffee was nice but the cardboard lids ruin the taste. Milkshake had an off taste and wasn't mixed correctly. Wouldn't go back

order delivered on time, friendly delivery personm thank you!

The food was only luke warm. The service was slow

Great customer service from my delivery driver.

One of the medium chips did not arrive

hi .Yes, it's been a day since I received my order or my money was returned to me, I'm very disappointed it's been a day and you haven't given an answer

Courier waiting at McDonalds for half an hour food arrived cold. Something wrong with this franchise

Food was great. Has a drive-through and seating outside. Open till late. Manager Nathan was really brilliant, check if we needed anything, and was everything OK. Brilliant service.

Drinks spilled. Has happened 2 times in a row

My order was 2 hours late my granchildren was very upset

Driver sat at the end of the next road for 15 minutes,cold foid

Victoria Arcade is a retail arcade with lovely shops in a magnificent Victorian setting. Worth a visit.

2 hours late and keeps saying delivered when it has not been delivered!

Rude dismissive staff. Used points to get a free double cheeseburger they took the points and charged me anyway and got part of the order wrong.

food was stone cold, the bag was open, also the lady who delivered it was very rude at the door, two of the wrappers for the burgers where open, spend a lot of money for this absolutely disgraceful, the lady needs to do some more training

Absolutely terrible every single time. Always a couple of items missing or incorrect, I ask for plain burgers due to allergies and they are not capable of listening and executing an order. Shocking service as always

yet again the courier went to 5 eastnor place instead of 5 EASTNOR ROAD

Drinks spilt all over food, said they will redelivery but no sign

Poor, very poor. Ordered a double quarter pounder with cheese meal. I don't think it was physically possible to get any fewer fries in the box and the burger was just 2 plain burgers.

McDonald’s forgot to put a BBQ sauce in my order that I had ordered

it did not arrive but it was marked as delivered

Prompt. Food was warm which was great!

fries cold burger cold I think I should receive a refund

I dont really eat a lot of mc donalds but this time when it went the food was so good and normally very short waiting time for the food.

Lovely delivery driver. Friendly and polite

food was cold dry and not fresh had to throw away.would like a refund

Great food and service. Highly recommend the following new menu items : the philly cheese burger just wow sensational , the mars mcflurry was lush and the raspberry & white chocolate pie was absolutely delicious.

Lovely delivery man very polite

ate outside on grass as weather nice

Want my money back only got my drinks and McFlurry and got someone else’s drinks along w it and no food abysmal!!!!!!!!! Need a refund

Didn’t receive my order. Got someone else order which had pork I dnt eat.

Always getting orders wrong and missing items

All food cold not what you expect when it comes from less then a mile away absolutely discuted

Great overall but did have onions under my burger on the bun when I asked for no onions. But didn't impact anything

Was alright as much as a maccy d's can be

Was so cold and missing some of order

Order is rarely correct from the drive through

Card reader not working but nothing on doors wasn't till you walk in very small poster

My food was cold the delivery was 20 minutes late and forgot my sauce that i ordered

order was wrong, one burger was incorrect, receipt on bag shows it

Food was delivered earlier than I thought which was great but had gone cold very quickly.

the driver was looking in a hedge rather than reading the numbers on the gates

Slow service, often get orders wrong and parking can be a nightmare

I dont know who is at fault. But my order were delivered to me super late, I waited for almost 2 hours. And the moment I got it, everything is ice cold! Like I waited almost 2 hrs for these! I want a refund. This is a very disappointing and disrespectful service.

Milkshake machine wasn't working, again

My son ordered McDonalds through the McDonalds App. Delivery was wrong, so he got in touch with the store and they said they couldn't do a refund online, he would have to come into the store for a refund. Next day we went to the store for a refund and was told by the manager they couldn't do a refund, we would have to contact McDonalds HQ. My son contacted McDonalds HQ who told him they couldn't do a refund, he would have to contact Uber Eats Delivery (even though we hadn't ordered through Uber Eats). He contacted Uber Eats, who said that as it had been more than 48 hours they couldn't refund the money. Contacted McDonalds HQ again, explained the situation and was told we'd have to contact Uber Eats. So here we are, after more than a week of trying we're back to square one. Well done McDonalds, happy to take a teenagers money even if you don't deliver what was ordered.

Cold food that looked like it had been thrown together by a child most of order went in bin

order a big mac and it came with only one burger in it

Foods warm and everything’s to order (could be a tad hotter) the delivery was quick can’t fault that but the service this morning… I don’t know if you’re short staffed or what being i order from this McDonalds a lot and will continue to do so but today was slow, i order this just gone 7am and it’s almost 9!

ordered as a treat for kids, delivery time at order was 7.10 but after being put back three times it arrived at 8.38 which meant kids had to eat late, Very disappointed in the service!!