McDonald's in Reigate and Banstead

My food was cold the delivery was 20 minutes late and forgot my sauce that i ordered

order was wrong, one burger was incorrect, receipt on bag shows it

the driver was looking in a hedge rather than reading the numbers on the gates

Food was delivered earlier than I thought which was great but had gone cold very quickly.

Slow service, often get orders wrong and parking can be a nightmare

I dont know who is at fault. But my order were delivered to me super late, I waited for almost 2 hours. And the moment I got it, everything is ice cold! Like I waited almost 2 hrs for these! I want a refund. This is a very disappointing and disrespectful service.

Card reader not working but nothing on doors wasn't till you walk in very small poster

Milkshake machine wasn't working, again

Cold food that looked like it had been thrown together by a child most of order went in bin

order a big mac and it came with only one burger in it

Foods warm and everything’s to order (could be a tad hotter) the delivery was quick can’t fault that but the service this morning… I don’t know if you’re short staffed or what being i order from this McDonalds a lot and will continue to do so but today was slow, i order this just gone 7am and it’s almost 9!

ordered as a treat for kids, delivery time at order was 7.10 but after being put back three times it arrived at 8.38 which meant kids had to eat late, Very disappointed in the service!!

Long delivery time but most of the whole order was cold and not edible

Fabulous delivery, food was still hot, great quality, delivery driver was very polite and friendly

Amazing fresh hot food and lovely delivery guy

A particularly clean and tidy McDonald's

Another amazing order and Fantastic Delivery Driver.

Yet another completely wrong order. This time, not a single item I ordered for four people arrived. The driver blamed McDonald's, and McDonald's blamed the driver. I requested a full refund, but now I’ve had to go to McDonald’s myself, only to be told they can’t do anything and that I need to contact Just Eat. This isn’t the first time there’s been an issue—orders are constantly wrong. Very disappointed with the service.

wow wow wow the bbq ranch stack is absolutely delicious and bbq sauce and ranch sauce go perfectly with the burger giving it that gorgeous moist juicyness my new favourite. thanks mcdonald's Earlswood and food arrived hot fresh and amazing.

Excellent value excellent service excellent food.

Hot food was freezing and ice cream was soup!! Absolutely awful, never using just eat again.

Drivethru at night is awful. Only one speaker works and queue is slow. Young short large black girl has bad attitude and doesn't seem to want to be there. Fries are always soft and burgers hardly any salad and Luke warm. The morning table service is way better, very friendly and helpful - but they are older staff and seem to care more.

Poor food poor delivery all food ruined but the driver being reckless and loads of missing items!

we ordered this because it was the fastest delivery time of 10-25 minutes. It took over 50 minutes so we had no time to eat it all.

Very polite and nice driver. Thank you.

Not bad, quickly order delivered, wait was short at mcdrive Would go back

all chips where in bag not in chip box

Still very poor overall service and pointless display boards ----- Pointless order board, tells your food is ready to collect 5 minutes before it is.... annoying and reduced to 1 star _________ After refurb, pretty good self service is a bonus and the orders ....... Drive thru can get manic and people badly park which restricts traffic flow and then causes more blockage ... No pedestrian access to site .... OK, can get really busy.

my food hasn't been delivered and driver has left without coming to my door

The food was cold and I ordered a BBQ sauce did not get it and i ordered a large meal I got a medium sized drink instead of a large really not happy and the chips were all soggy

Don't bother ordering using Just Eat etc you don't get half your order sbd the restaurant doesn't give a toss!

Food was so cold, couldn't eat it.

What a absolute legend! Super Sonic quick!

amazing as always and the grimace milkshake is absolutely pure deliciousness

All meals stone cold when they arrived and they had forgotten the cheese sides. The receipt has the time of 7.28pm but we didn't receive the meal untill 8.15. Very disappointed. Debbie We also had a grilled chicken and bacon sa

the burgers were flat as pancakes and the portions of chips were small

Another sensational order from this mcdonald's restaurant. Thank you.

I did not get a straw with my drink

Love the delivery driver, so sweet and so nice! Really appreciate seeing he’s always with a smile

I ordered breakfast wrap with ketchup and it never came with any ketchup so it tasted plain and the food was cold

wow absolutely delicious im definitely luv in it the perfect late night dinner. thanks mcdonald's happy holidays

Completely Rubbish large fries were a small food was cold and they employees were rude and didn’t sort anything out don’t use if u want to waist your money.

Our food is 3 hours late and the delivery time keeps getting pushed back it is not ok and I think that we should get some compensation

Absolutely shocking waited 3 hours and turned up stone cold

Staff are pretty friendly and polite but the burgers are always lukewarm, you might occasionally get lucky and get a fresh one but most of the time they taste like they've been sitting for awhile.

restaurant staff are imbeciles. can not read whats ordered. it's only sauce but can not get the right one. it seems to be every time!

Can't beat a McDonald's breakfast

completely wrong order delivered!

Only got half a coke as the rest had spilled in the bag. The food was lukewarm at best.

Driver was lovely but drink was spilt and chips where stone cold

A very polite delivery man. Received my orders all still warm and crispy. Well intact. Thank you

the courier was extremely rude because he couldn't find my house he hung up on me and told me I've wasted his time I will be taking this further, I have never had a problem before very disappointed by this service.

Cold food Ordered food for 4 people ordered sauces none turned up Terrible as per usual

Good quick McDonald's. Food was as expected and table service was friendly. The car park was a bit small but I always found a space. Outside seating is good and a play park close by.

One of the better outlets kept spotlessly clean inside and out. Much better than the Redhill one... mind you that's not hard to beat..

Pre ordered my food on the app, and it still wasn't ready when I got there. Incompetent staff. The atmosphere only gets 5 stars, cause I was in my car!

Great staff here and breakfast was wonderfull.

Missing 1 of 2 burgers. nice one

Food was STONE COLD, coke had spilt everywhere and leaked into mcflurries. Time changed around 3 times and was delivered an hour after first time given

You can not bet a McDonalds breakfast

quoted unrealistic delivery time, delivery time changed several times! cold food after a long wait! poor experience

This was not delivered at all NO FOOD WAS DELIVERED TO THIS ADDRESS.

Last two deliveries we have had we have been missing whole meals, not just an odd item, a whole meal!

my food was so Cold I could not eat it I'm a single mum on benefits I'm not happy

delivery driver was a very polite lovely man

food was stome cold and had to throw away

Much better than last time, I was being chased round by some weirdo asking me to give her positive feedback on some McDonald's staff survey. I didn't

Grabbed a quick bite and a coffee between jobs, burger wasn't the best, the now rather expensive Toffee Latte was tepid and the service staff at the window were very abrupt and shy of offering the usual McDonald's pleasantries found at most of the other branches by way of trained necessity... Sadly, it seems they all missed the memo and the lessons at this franchise. I'll skip past this one in future and go to Redhill or Crawley. 👎🏽

delivery good, mcdonalds not good as they often do from this store forget condiments and no straw for drink.

The only fault was my fries was nearly cold

Restaurant was only two and a half miles away but still managed to deliver barely warm food....... Good luck!

Delivered someone else’s order!!

got the wrong order , the delivery driver got away too quick and didn't give us a chance to check . They shouldn't say it's been delivered before they've even knocked on your door , am waiting for a full refund .

Food was cold and ordered a large meal which came with a quarter / half box of chips

Always fulfilling their customers needs and the ultimate hangover cure breakfast .

Food wasn't in the thermo bag when driver arrived hence why food was cold. Driver.

Pre ordered food and parked to await delivery. After 25 minutes there was not a single meal bought out to anyone. Went in to complain, not even an apology. Terrible service no one cares the manager just disappeared. Disrespectful

Food was not hot even though the restaurant is only 500 yards from me

Good was hot and well prepared. however the drink had been spilt leaving only half.

This McDonald’s went under re imaging for a while and is my first time back after they open. I got to say they’ve done an impressive work with the place.

All the food was cold! The burgers tasted like someone had poured a whole load of salt and pepper on them. One of the worst McDonald’s I’ve ever had!

I wouldn’t recommend the barbecue sandwich thing - it’s leaves a LOT to be desired!

Had this issue before with Earlswood. arrived,cold changed to Redhill further aways hot.

Items missing But they refunded

Great service. Quick, well presented food.

Very clean, fast service, attentive and helpful staff

Always waiting ages for my food never going back there again

Good service in general. Drive through sometimes could be improved.

Normal McDonalds food, drive through worked well, all as expected and with a smile

Actually pretty well presented for a change!

It did not arrive. No calls, call bell, or anything left outside the door. No attempts to contact me.

The delivery guy is so friendly and always with a smile

Everything I ordered was wrong useless

Food arrived freezing and was over half an hour late. Driver was not helpful and drove past me 3 times

Fresh Hot On time and delicious 5 star

Ordered 3 meals. No fries received. Rang restaurant who wouldn’t send the fries. Contacted Just Eat who wouldn’t refund me. Will not be using either firm anymore.

Food arrived cold and mushy. Doesn't feel fresh.

Ordered on the app for a quick drive-thru. Was given one drink and told to park up and they would bring it out. After waiting a good ten minutes the ‘hot’ food turned up but no Coffee or McFlurry, so we had to wait another 10 minutes. In the meantime people had parked, gone in, returned with food, eaten it and left! Food was cold be this time, McFlurry the wrong one and we were fed up with the hassle. Didn’t even get a receipt to fill in the survey - I wonder why!!

Driver refused to give disabled person with new born food and the money has come out of my account

The delivery driver called me a “big boy” (NOT TRUE) They swapped my garlic mayo dip for sweet chilli. (HOW DO YOU CONFUSE THE 2) The bloomin big mac has no monopoly stickers on it (RIGHT SCAM) Why did i just pay 12 quid and all i get in return is a god damn small fries bag. Absolute sham of a fast food chain. Next time ill just go to burger king or even god forbid a god damn chicken time. 0/10 do not recommend even if you are homeless and straving. Would rather suggest you just get a coop meal deal. Well disappaointed :(