Based on 6.806 opinions finded in 4 websites
Based on 6.806 opinions finded in 4 websites
Nº 322 in 369 in Reigate and Banstead
Nº 7 of 12 Fast food in Reigate and Banstead
Opinions
We always use this restaurant for convenience.
David Pask . 2025-03-25
MORE AT Google
Sat at a table. Excellent value. Excellent service. Food brought out. Ordered on an app. WiFi available. Wireless charger to rest the phone. Yes I am talking about McDonald's! Definitely the right place for me 😀
Nik Sheridan . 2025-03-24
MORE AT Google
Never get my order right at the drive through. Almost always something missing. So annoying.
Jeremy Madigan . 2025-03-19
MORE AT Google
Burger was cold and stale. The coffee was nice but the cardboard lids ruin the taste. Milkshake had an off taste and wasn't mixed correctly. Wouldn't go back
Steve . 2025-03-16
MORE AT Google
The food was only luke warm. The service was slow
Lorna Hill . 2025-03-12
MORE AT Google
Food was great. Has a drive-through and seating outside. Open till late. Manager Nathan was really brilliant, check if we needed anything, and was everything OK. Brilliant service.
Hug Dealer . 2025-03-08
MORE AT Google
Victoria Arcade is a retail arcade with lovely shops in a magnificent Victorian setting. Worth a visit.
Chris Robinson . 2025-03-01
MORE AT Google
Rude dismissive staff. Used points to get a free double cheeseburger they took the points and charged me anyway and got part of the order wrong.
Luke W . 2025-03-01
MORE AT Google
Absolutely terrible every single time. Always a couple of items missing or incorrect, I ask for plain burgers due to allergies and they are not capable of listening and executing an order. Shocking service as always
Daniel M . 2025-03-01
MORE AT TripAdvisor
Poor, very poor. Ordered a double quarter pounder with cheese meal. I don't think it was physically possible to get any fewer fries in the box and the burger was just 2 plain burgers.
Global26043100839 . 2025-02-27
MORE AT TripAdvisor
I dont really eat a lot of mc donalds but this time when it went the food was so good and normally very short waiting time for the food.
joe smithkowalski . 2025-02-15
MORE AT Google
ate outside on grass as weather nice
Mikaela Hough . 2025-02-12
MORE AT Google
Always getting orders wrong and missing items
Samantha Izzard . 2025-02-11
MORE AT Google
Card reader not working but nothing on doors wasn't till you walk in very small poster
Michael Palmer . 2025-02-03
MORE AT Google
Order is rarely correct from the drive through
Alex W . 2025-02-03
MORE AT Google
My food was cold the delivery was 20 minutes late and forgot my sauce that i ordered
Kesha . 2025-02-01
MORE AT Just Eat
order was wrong, one burger was incorrect, receipt on bag shows it
David . 2025-01-31
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Food was delivered earlier than I thought which was great but had gone cold very quickly.
Rupi . 2025-01-30
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the driver was looking in a hedge rather than reading the numbers on the gates
Leon . 2025-01-30
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Slow service, often get orders wrong and parking can be a nightmare
Ashley Jezella . 2025-01-25
MORE AT Google
I dont know who is at fault. But my order were delivered to me super late, I waited for almost 2 hours. And the moment I got it, everything is ice cold! Like I waited almost 2 hrs for these! I want a refund. This is a very disappointing and disrespectful service.
Joanne . 2025-01-24
MORE AT Just Eat
My son ordered McDonalds through the McDonalds App. Delivery was wrong, so he got in touch with the store and they said they couldn't do a refund online, he would have to come into the store for a refund. Next day we went to the store for a refund and was told by the manager they couldn't do a refund, we would have to contact McDonalds HQ. My son contacted McDonalds HQ who told him they couldn't do a refund, he would have to contact Uber Eats Delivery (even though we hadn't ordered through Uber Eats). He contacted Uber Eats, who said that as it had been more than 48 hours they couldn't refund the money. Contacted McDonalds HQ again, explained the situation and was told we'd have to contact Uber Eats. So here we are, after more than a week of trying we're back to square one. Well done McDonalds, happy to take a teenagers money even if you don't deliver what was ordered.
Jon . 2025-01-21
MORE AT TripAdvisor
Cold food that looked like it had been thrown together by a child most of order went in bin
Michelle . 2025-01-21
MORE AT Just Eat
Milkshake machine wasn't working, again
Cherie Solars . 2025-01-21
MORE AT Google
order a big mac and it came with only one burger in it
nicola . 2025-01-16
MORE AT Just Eat
Foods warm and everything’s to order (could be a tad hotter) the delivery was quick can’t fault that but the service this morning… I don’t know if you’re short staffed or what being i order from this McDonalds a lot and will continue to do so but today was slow, i order this just gone 7am and it’s almost 9!
Bradley . 2025-01-13
MORE AT Just Eat
Long delivery time but most of the whole order was cold and not edible
mrs . 2025-01-10
MORE AT Just Eat
ordered as a treat for kids, delivery time at order was 7.10 but after being put back three times it arrived at 8.38 which meant kids had to eat late, Very disappointed in the service!!
Beverley . 2025-01-10
MORE AT Just Eat
Amazing fresh hot food and lovely delivery guy
Liam . 2025-01-09
MORE AT Just Eat
A particularly clean and tidy McDonald's
Angus Culverwell . 2025-01-09
MORE AT Google
Another amazing order and Fantastic Delivery Driver.
Liam . 2025-01-09
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Fabulous delivery, food was still hot, great quality, delivery driver was very polite and friendly
Robert . 2025-01-09
MORE AT Just Eat
Yet another completely wrong order. This time, not a single item I ordered for four people arrived. The driver blamed McDonald's, and McDonald's blamed the driver. I requested a full refund, but now I’ve had to go to McDonald’s myself, only to be told they can’t do anything and that I need to contact Just Eat. This isn’t the first time there’s been an issue—orders are constantly wrong. Very disappointed with the service.
Gareth . 2025-01-08
MORE AT Just Eat
wow wow wow the bbq ranch stack is absolutely delicious and bbq sauce and ranch sauce go perfectly with the burger giving it that gorgeous moist juicyness my new favourite. thanks mcdonald's Earlswood and food arrived hot fresh and amazing.
Liam . 2025-01-06
MORE AT Just Eat
Excellent value excellent service excellent food.
Mike H . 2025-01-05
MORE AT Google
Hot food was freezing and ice cream was soup!! Absolutely awful, never using just eat again.
Karen . 2025-01-01
MORE AT Just Eat
Drivethru at night is awful. Only one speaker works and queue is slow. Young short large black girl has bad attitude and doesn't seem to want to be there. Fries are always soft and burgers hardly any salad and Luke warm. The morning table service is way better, very friendly and helpful - but they are older staff and seem to care more.
Reece James . 2025-01-01
MORE AT Google
we ordered this because it was the fastest delivery time of 10-25 minutes. It took over 50 minutes so we had no time to eat it all.
Jordan . 2024-12-31
MORE AT Just Eat
Poor food poor delivery all food ruined but the driver being reckless and loads of missing items!
Leigh . 2024-12-31
MORE AT Just Eat
Very polite and nice driver. Thank you.
Joanne . 2024-12-30
MORE AT Just Eat
Not bad, quickly order delivered, wait was short at mcdrive Would go back
Pal Dulno . 2024-12-30
MORE AT Google
all chips where in bag not in chip box
Annette . 2024-12-28
MORE AT Just Eat
Still very poor overall service and pointless display boards ----- Pointless order board, tells your food is ready to collect 5 minutes before it is.... annoying and reduced to 1 star _________ After refurb, pretty good self service is a bonus and the orders ....... Drive thru can get manic and people badly park which restricts traffic flow and then causes more blockage ... No pedestrian access to site .... OK, can get really busy.
Iain Telfer . 2024-12-26
MORE AT Google
my food hasn't been delivered and driver has left without coming to my door
Sam . 2024-12-23
MORE AT Just Eat
The food was cold and I ordered a BBQ sauce did not get it and i ordered a large meal I got a medium sized drink instead of a large really not happy and the chips were all soggy
Kesha . 2024-12-18
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Food was so cold, couldn't eat it.
Jacqueline . 2024-12-15
MORE AT Just Eat
Don't bother ordering using Just Eat etc you don't get half your order sbd the restaurant doesn't give a toss!
Matt Yeoman . 2024-12-15
MORE AT Google
What a absolute legend! Super Sonic quick!
Gareth . 2024-12-14
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amazing as always and the grimace milkshake is absolutely pure deliciousness
Liam . 2024-12-13
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All meals stone cold when they arrived and they had forgotten the cheese sides. The receipt has the time of 7.28pm but we didn't receive the meal untill 8.15. Very disappointed. Debbie We also had a grilled chicken and bacon sa
debbie . 2024-12-12
MORE AT Just Eat
the burgers were flat as pancakes and the portions of chips were small
Matthew . 2024-12-11
MORE AT Just Eat
Another sensational order from this mcdonald's restaurant. Thank you.
Liam . 2024-12-11
MORE AT Just Eat
I did not get a straw with my drink
Kesha . 2024-12-11
MORE AT Just Eat
Love the delivery driver, so sweet and so nice! Really appreciate seeing he’s always with a smile
Kai . 2024-12-10
MORE AT Just Eat
wow absolutely delicious im definitely luv in it the perfect late night dinner. thanks mcdonald's happy holidays
Liam . 2024-12-09
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I ordered breakfast wrap with ketchup and it never came with any ketchup so it tasted plain and the food was cold
Kesha . 2024-12-09
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Completely Rubbish large fries were a small food was cold and they employees were rude and didn’t sort anything out don’t use if u want to waist your money.
Lillian Quinton . 2024-12-08
MORE AT Google
Our food is 3 hours late and the delivery time keeps getting pushed back it is not ok and I think that we should get some compensation
Jack . 2024-12-07
MORE AT Just Eat
Absolutely shocking waited 3 hours and turned up stone cold
Paige . 2024-12-06
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Staff are pretty friendly and polite but the burgers are always lukewarm, you might occasionally get lucky and get a fresh one but most of the time they taste like they've been sitting for awhile.
Danny Leeves . 2024-12-05
MORE AT Google
Can't beat a McDonald's breakfast
Simon Johnson . 2024-12-05
MORE AT Google
restaurant staff are imbeciles. can not read whats ordered. it's only sauce but can not get the right one. it seems to be every time!
Neil . 2024-12-05
MORE AT Just Eat
completely wrong order delivered!
lisa . 2024-12-04
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Only got half a coke as the rest had spilled in the bag. The food was lukewarm at best.
Nigel . 2024-11-30
MORE AT Just Eat
Driver was lovely but drink was spilt and chips where stone cold
Melissa . 2024-11-29
MORE AT Just Eat
A very polite delivery man. Received my orders all still warm and crispy. Well intact. Thank you
Joanne . 2024-11-28
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the courier was extremely rude because he couldn't find my house he hung up on me and told me I've wasted his time I will be taking this further, I have never had a problem before very disappointed by this service.
Rebecca . 2024-11-28
MORE AT Just Eat
Cold food Ordered food for 4 people ordered sauces none turned up Terrible as per usual
tom . 2024-11-27
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One of the better outlets kept spotlessly clean inside and out. Much better than the Redhill one... mind you that's not hard to beat..
JOHN PRINGLE . 2024-11-26
MORE AT Google
Good quick McDonald's. Food was as expected and table service was friendly. The car park was a bit small but I always found a space. Outside seating is good and a play park close by.
Graham Mills . 2024-11-26
MORE AT Google
Great staff here and breakfast was wonderfull.
Francis Johns . 2024-11-26
MORE AT Google
Pre ordered my food on the app, and it still wasn't ready when I got there. Incompetent staff. The atmosphere only gets 5 stars, cause I was in my car!
Ryan Walsh . 2024-11-26
MORE AT Google
Missing 1 of 2 burgers. nice one
michael . 2024-11-25
MORE AT Just Eat
You can not bet a McDonalds breakfast
Suzanne Cox . 2024-11-24
MORE AT Google
Food was STONE COLD, coke had spilt everywhere and leaked into mcflurries. Time changed around 3 times and was delivered an hour after first time given
Billie . 2024-11-24
MORE AT Just Eat
quoted unrealistic delivery time, delivery time changed several times! cold food after a long wait! poor experience
Matt . 2024-11-23
MORE AT Just Eat
This was not delivered at all NO FOOD WAS DELIVERED TO THIS ADDRESS.
mrs . 2024-11-22
MORE AT Just Eat
Last two deliveries we have had we have been missing whole meals, not just an odd item, a whole meal!
Sam . 2024-11-22
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my food was so Cold I could not eat it I'm a single mum on benefits I'm not happy
Emma . 2024-11-21
MORE AT Just Eat
delivery driver was a very polite lovely man
Wigg . 2024-11-21
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Much better than last time, I was being chased round by some weirdo asking me to give her positive feedback on some McDonald's staff survey. I didn't
Ian Thorburn . 2024-11-19
MORE AT Google
food was stome cold and had to throw away
gina . 2024-11-19
MORE AT Just Eat
Grabbed a quick bite and a coffee between jobs, burger wasn't the best, the now rather expensive Toffee Latte was tepid and the service staff at the window were very abrupt and shy of offering the usual McDonald's pleasantries found at most of the other branches by way of trained necessity... Sadly, it seems they all missed the memo and the lessons at this franchise. I'll skip past this one in future and go to Redhill or Crawley. 👎🏽
Mark Marlow . 2024-11-19
MORE AT Google
delivery good, mcdonalds not good as they often do from this store forget condiments and no straw for drink.
Neil . 2024-11-17
MORE AT Just Eat
Restaurant was only two and a half miles away but still managed to deliver barely warm food....... Good luck!
James . 2024-11-16
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The only fault was my fries was nearly cold
Matt . 2024-11-16
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Delivered someone else’s order!!
Dean . 2024-11-15
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got the wrong order , the delivery driver got away too quick and didn't give us a chance to check . They shouldn't say it's been delivered before they've even knocked on your door , am waiting for a full refund .
Mrs . 2024-11-14
MORE AT Just Eat
Food wasn't in the thermo bag when driver arrived hence why food was cold. Driver.
Maryann . 2024-11-10
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Always fulfilling their customers needs and the ultimate hangover cure breakfast .
Liam . 2024-11-10
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Food was cold and ordered a large meal which came with a quarter / half box of chips
Kat . 2024-11-10
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Pre ordered food and parked to await delivery. After 25 minutes there was not a single meal bought out to anyone. Went in to complain, not even an apology. Terrible service no one cares the manager just disappeared. Disrespectful
Chris Fey . 2024-11-09
MORE AT Google
Food was not hot even though the restaurant is only 500 yards from me
Pamela . 2024-11-08
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Good was hot and well prepared. however the drink had been spilt leaving only half.
Brodie . 2024-11-05
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This McDonald’s went under re imaging for a while and is my first time back after they open. I got to say they’ve done an impressive work with the place.
Prince Oduro . 2024-11-02
MORE AT Google
All the food was cold! The burgers tasted like someone had poured a whole load of salt and pepper on them. One of the worst McDonald’s I’ve ever had!
Kelly . 2024-11-01
MORE AT Just Eat
I wouldn’t recommend the barbecue sandwich thing - it’s leaves a LOT to be desired!
Kit . 2024-10-31
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Had this issue before with Earlswood. arrived,cold changed to Redhill further aways hot.
Linda . 2024-10-28
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Items missing But they refunded
Robert . 2024-10-26
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Great service. Quick, well presented food.
Robert . 2024-10-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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153 Opinions
The owner demonstrates a highly unprofessional and disrespectful attitude. The food quality is exceptionally poor. It is imperative to initiate a nationwide campaign to raise awareness about the substandard nature of this establishment. Additionally, plans are underway to pursue formal legal actions aimed at addressing these issues and potentially shutting down this establishment.
237 Opinions
It was absolutely amazing I recommend you get the full platter of food and their special sauce if amazing
1665 Opinions
Our experience with the food here has not been good. Believe in giving somewhere that's trying a second chance . The food does not meet the standard and someone needs to say Overcooked fish and everything was covered in oil. Very sorry but we would not return here again.
304 Opinions
Arrived at just after 9pm (they shut at 10pm) wanting peri peri chicken wings, told no peri peri after 9. Asked for hot wings instead, told the ones in the cabinet were sold and they weren't cooking anymore. Settled for strips (I was hungry). The strips were OK, but bland. It seems that no fresh chicken is cooked after 9pm, so if you order just before they shut it will have been sat there for at least an hour and have slim pickings of what ever is left over.
101 Opinions
Expensive for the quality ordered. Large not much fish was thin and batter was v poor. Everything is a add on so time you add chips etc etc your better off getting to a better fish and chip restaurant and pay £20