McDonald's in Dudley

Wanted a meal before my night shift, hadn’t eaten all day so was hungry, ordered triple cheeseburger got double cheeseburger

Fast food.... very quicker to make it yourself. Then when it does come it's like a child's put the burgers together 👍

Nice staff , 👍 kept clean, hot food,

Orders food for the family , it takes how many times for them to answer the phone , we was told he was getting the people to make it now ect . Waited an extra hour and still not here . Currently still ringing back after 168 tries of ringing !

Another nice McDonald’s, great space to sit and just eat

service is pretty slow and they for some reason barricade the upstairs at certain times of the day, blocking off the public access toilets. Saw some college kids roll up in there and smack the Benjamin in the upstairs without the staff questioning it at all. Crazy place on a college day at 1pm.

Worst experience EVER! myself my mom and my little brother who has learning difficulties were there we ordered food without issues however when my mom ordered 2 McFlurrys and a sugar donut after waiting a while it finally came. The sticker to which your number is printed on was stuck on the try next to our desserts, upon taking the sticker off we noticed something on the bottom, after myself and my mom touching and smelling it to figure out what it was, we were absolutely DISGUSTED with the fact that it was CHEWING GUM! Chewing gum from someone who has clearly packed our order on the tray, totally put us off our desserts and to be honest even with how unsanitary and unsafe that was the staff just didn’t seem bothered at all

Great service, very polite. Double sausage, no egg muffin and hash brown nice hot and fresh!

They never give me the right order and I'm always in there for a prolonged time waiting for food. I feel they would benefit from more staff.

The worst McDonalds in existence, no matter the order expect a 20-40 minute wait, the staff have the intelligence and get up and go as a single cell micro organism. Once the long wait is over and one of the simpletons manage to build up the muster to deliver the actual meal it comes bone cold. Wouldn't recommend.

The slowest and most incompetent mcdonalds iv ever been to. I refuse to use it now after every single previous occasion being littered with slow service, wrong orders, cold food, the list goes on

Worst in deliveries. I waited for an hour for only 1 uber order. But there was no one to prepare it.

I ordered a sweet chilli dip but got BBQ ?

As usual no spoons no straws for just milkshakes and mc flurry’s. Happens every time from Stourbridge very poor

Clean but slow in getting orders taken

everytime we order items are cold and sauces missing

I have not received this order

Food was stone cold and delivery driver seemed to have gone the scenic route, vile food and dreadful service with £2.35 compensation which is outrageous!!

Noisy...yes...ok..excellent service...food: McDonald's!!

Delivery was great but literally half of my meal was missing. horrible customer service.

Food was dripping went from the drink which the driver knew as when passed the bag he told me to be careful and his attitude was appalling!!

My food came quickly but it was cold

polite delivery man, very happy with service

Worst service for delivery. Totally Unprofessional, unethical and rude staff, all time they remains busy in making gossip and after asking 10 times they says of bearing. Crazy management.

When my order came it was cold and the ice cream had melted

Food turned up cold and most of my drink had leaked onto the burger and in the bag I have pictures to prove this, terrible driver wasn’t bothered

Delivery took ages and ages at least 45 minutes over time food arrived cold I had to microwave it so food then soggy chips virtually uneatable. Cost -Over £33 compensation just over £3, really not good.

I ordered food for me and a friend food came I had large big Mac meal friend had chicken nuggets, the big Mac meal was disgusting was cold and I was throwing up the big Mac never been ill before I ordered food

Multiple items missing. Minecraft toy missing. Very late. Food cold. Just drive & get it yourself so you can check it.

food took over an hour ti arrive it was all cold

For the 3rd order in a row, the order missed parts of the order, very poor by McDonald’s

Driver literally opened my drink bag infront of me and tried to say the drink was leaking I saw one of the seals broken on top of the bag and he was acting Asif he never had any of the drink I want a refund just for the drink

No dips with the chicken selects and no straws for the drinks.

Expect 7% of what you order. Every. Single. Time.

Kerry is fantastic. She engages with my child and is always friendly and welcoming. We’re always pleased when we see her on shift.

over a hour late and then the food was stone cold

Malteaser McFlurry spilled all over the bag that my drink was in. The delivery time was over 1 hour and a half. If there was a zero star option I would go below it in terms of food waiting time. The chips are soggy and crusty and not a great experience

Not happy with my order it was cold and some one had put butter in with my porridge had to chuck everything

Cold cardboard like chips. Cold soggy burgers. Melted Ice cream.

everything ordered was delivered thanks very much

I was not very happy. I first found out one of the burgers was missing and all my dips were too so I called the restaurant and the guy on the phone thought it was a prank call so he hung up. TERRIBLE SERVICE!

Food was fine minus cold chips but that’s maccies standard sometimes lol, purely went for the Minecraft event and get a collectible and what didn’t we get? The collectible of course… Mrs asked for 9 chicken nuggets and got 6 and when I went back in to mention the fact they give me attitude back saying they can’t give me what we ordered because they’ve given it already? Right…

Friendly driver, polite and had a nice smile when delivering our food

Awful experience. Avoid. The restaurant was practically empty when we ordered. Still took 35 mins to arrive. And when it did it was cold. Couldn't risk complaining in case it took another 35 mins to arrive. Very disappointing.

delivery driver was fantastic with communication however the app sent him to the wrong address and it took ages for him to find it. food was stone cold because of this and I couldn't eat half of it

Waiting time too long, service really bad, employees have no manners how to speak with their consumers very rude staff

Haven’t ordered a breakfast from you for ages. It was yummy thanks

Most of my order was not there 😱

Stop bring me cold mf food happens all the time

Tasty, fast, and correct orders all the time.

Food was cold when delivered , the burger bun was wet through with grease , the food must have been prepared a long time before the driver picked it up to deliver .

no syrup maaaan once again mcdonalds I've ordered pancakes sos n syrup disappointed

Order took 2.5 hours. Once with driver took over 30 minutes and the food was stone cold and inedible, ice cream had melted. Total waste of £30 - never again !!

Food turned up freezing cold and thrown together

food was stone cold completely inedible

Quite possibly the worst mcdonalds ive been to! Ordered at the self service screens inside. waited 15 mins for my order to be ready. Staff were heard but not seen (mainly laughing and joking) - do your god dam job first!. in the end the woman clearing the tables had to ask them where my order was. When i got it it was barely warm. Shocking service. fair play to the woman who actually seemed to care

Took an Hour and 45 mins to come and food was stone cold

Hour late, food cold. No straw for milkshake that costs almost £4

you haven't delivered my order

food cold, no fries with meal, no straw with drink and 2 hrs late.

l called into your Stourbridge restaurant today 17th at 10 20 am unfortunately my 8 year old granddaughter was quite ill at home with tonsillitis and was struggling to drink anything, knowing she would drink a mc milkshake l called in to buy her 2 strawberry flavoured milk milkshakes only to be told that they were not on sale until 11am when l explained my situation to the young man who served me he immediate said he would ask someone if he could help me to solve my problem he returned with the good news that my order would be fulfilled in a few moments, l was so grateful to this young man for this wonderful act of kindness and my granddaughter was over the moon when l returned home with the milkshakes for her, unfortunately l did not get the young mans name but he was a young Asian lad with a beard and l would like to express my thanks to him for his kindness and l feel he was a shining example of wonderful service for your company ,something myself at the age of 74yrs was something at one time l was accustom to, but in this day and age is something that is truly lacking in society, the only thing l can find on my receipt which may help identify this young man is this ref no 7FMC-4BZ4-7JV7 thank you once again Mc Donald's for saving the day for my 8yr old granddaughter kind regards a thankful granddad

Foods always cold wen it comes and hot chocolates taste like water

Took over an hour to arrive from submitting order

Slow and unprofessional staff always taking staff each using phone..

Order incorrect (again, prbably happens about half of the time) plus straws alwats missing

Delivery food was incredibly slow although ordering fast track and food was incorrect

Food was cold and 5 items missing, sub standard will never order again from McDonald’s

What's the point of having seats and tables if you're not going to let patron's use them. Also listening to a bunch of cretins chat throughout your entire meal rather than get the tables clean is irritating at best. Hardly expecting fine dining but would of imagined McDonald's to have minimum requirements for franchise's.

All the food was cold all the fries all the burgers and all the chicken 👎 and no straws for the drinks

It's OK we went there because the grandchildren like it.Cant say it's to.myvtaste but it's all a matter of preference

Drink spilt in bag and missing one burger

Time kept on increasing, It was around 90 minutes until i received my food.

Order came after 2 hours later and was cold

Was late then left on door step as some animal must have got in to it as it was all over the floor when i opend the front door

Rubbish. They mess up ALL the time! £35 down in cash down to receive two little cheese a few chicken selects instead of meals for 4 people. Fuming!!!!

Please replace all employees with AI and robots asap, so I can receive my dips when I order chicken McNuggets

Very disappointed that order was not complete

Ordered a delivery and fries missing from all meals. Went to the restaurant because I'd had enough. This is the 4th consecutive time that we have either been to the restaurant or ordered delivery and things have been wrong or missing. Manager barely apologised. Wont be visiting again. Terrible.

No straws or dips plus driver was rude

I ordered our food at 5.30 with the time give of half and hour to an hour for delivery. it did not arrive until 7 30 and the food was cold.

food fine. delivery wasn't i had to go out to find the driver as he were no where to be seen? if he had drove up to the house I would have seen him?

Courier went to wrong address, not on same street and food was cold after he was told he was on wrong place. No straws or ordered sauces were in the order.

Left my food outside the flats downstairs & didn't even ring buzzer. Then submitted that it was delivered when I didn't even know it had turned up! Food is freezing cold thru being outside no thanks to the driver!

Ridiculous how slow the delivery was. Wont bother again

half the stuff was missing I want a refund

not what I ordered.. I asked for no ketchup which i hate.. and they removed mustard instead.. which i love.. could not eat burger so waste of money

Awful, wrong order completely and drink spilt all over ice cream the Order on ticket is correct,yet food in bag all wrong

The order was best part of on hour late and when it arrived ALL of the fries were missing! 4 portions of fry

the milk shake was like milk by the time it got here

sent the complete wrong food then reordered to miss a burger off

Food was cooked at 6.45 and wasn’t delivered till 7 .45 food was stone cold and was un edible

nearly 3 hours late and forgot most my order I should be refunded for this.. this is not the 1st time I feel like closing my account and saying to other to do the same.. this was abysmal!!

DRIVER DROVE OFF ONCE HE HAD CLICKED DELIVERED AND NOT GIVEN ME MY FOOD

Chips missing - barely half the carton full

All fine except hash browns which were almost cold.

worst experience we've had so far. still havent recieved the order ans its 3:15. ive been standing in -1 weather for over an hour. useless driver

Food was cold by the time it got here :(

I waited 2 hours for my food and it was freezing cold. I expect a refund.

Food was cold waited over 45 minutes from time of order for food and yet it came cold lost appetite due to lack of quality of the food

very dissapointed food cold waited 1 hour paid over £15.00 inc drivers tip wont order again from this company mc fkng donalds