McDonald's in Dudley

This is dieibolitical l missed nuggets from my order

Unless it’s a new menus I didn’t realise you were selling a cheeseburger cold! I never even had to wait in the drive trough, and yet when you try to call the McDonald’s number for that restaurant all is does is ring out!! What’s the point in a phone if no one answered it the other end!! Absolutely disgraceful!!! If I were an inspector I’d shut the place down!! Food is meant to be served at a certain temperature and mine was far from it, but guess what, you can complain cause no one answers the phone, and would cost more in fuel just to take it back!!! Lucky I can only give 1 star!!! Absolutely disgraceful!!!!

Had difficulty parking our 2 car convoy but with a welcoming smile on her face, the manager (or owner, not sure) made space available for us to park. This was after we cheekily moved a no parking cone we wasn't supposed to lol We then had issues ordering on the app. The issue was swiftly dealt with and the food was great! I'll have to visit this maccers more often.

Constantly get told to park up and wait when use the drive through, never any parking when waiting so constantly have to block other cars in.always have something missing from my order. One of the worst mcdonalds out there

Disable toilet door broken. Inside toilet urinated on the floor and toilet seat. Disgusting

Very bad service Had to wait for drive in order again..when it came, order was wrong again. Don't bother....Lye McDonalds isn't that far away and they are better. Halesowen focus on just eat/web based orders first. The place was empty inside, we ordered basic menu food and still had to hang around waiting in the car, a number of others were doing the exact same thing. Me...I'd go to Lye or make cheese on toast...it'd be quicker....and you'd actually get cheese on toast...

Third day in a row myself and a colleague haven’t received monopoly pieces on items from our order, something always seems to go wrong when I visit this McDonald’s

Time kept changing delivery driver called to ask to come and get food was standing with driver for 5 minutes while he was messing about food was freezing cold

Gave me all the wrong drinks and food was cold

Ordered close to closing and genuinely think they ran my food under a tap out of spite. Unwrapped my burger and it was dripping wet? Unlike any McDonald's burger I've had before. My sister's chicken burger was also very pink too, honestly quite concerning as we are now worried we may get ill. Threw half of the food away.

My worse meal . Not cold . Freezing .

The good was cold no pickles on one. We were asked for a code ,which we didn't have.by this time the food was bordering on cold ,won't order from Macdonald's again.

cold food no straws missing happy meals

Food was not delivered even after waiting 2 hours. App said it was delivered and it wasn’t would like a refund asap

Spilt hot chocolate and ice cold food

Food stone cold . No ketchup and no straws. Not hard to get right. Waste of money.

every so far has either been missing an item, had an incorrect item from order or its cold

Visited recently and one of the staff was very helpful with my autistic son made us feel comfortable and at ease 👏

food was late, cold and the order was wrong. sent a apple and grape bag instead of fries

I asked for no sauce or salad on the burgers only cheese and this was ignored so pretty much the whole meal went in the bin

Everything was cold, drink had no ice, fries were cold and had no salt, didn’t get my sauce that I paid for, Hagley road one is much better

order never arrived, delivery driver didn't knock, ring the bell, phone me or anything to indicate that they were here.

The only problem is the heat of the food especially fries always cold need better container than an open carton on deliveries. The burgers arrive but all over the place

Food was stone cold by the time it was delivered. Inedible and went in the bin

Large cold fries and a toffee latte that was missing the toffee. Only ordered these two items, both disappointing

the order was lacking items ordered and the customised burger was wrong! not at all happy!

Driver unable to find location, I provided code number and then to collect there was an item missing which was not the drivers fault

Food was cold, drink was completly flat with no ice left, delivery was pretty much 30 mins after the expected delivery time and it kept getting moved

I would say late but you keep changing the times. It took nearly an hour from ordering to being delivered

Chips cold and tasteless and the burger didn’t come as ordered

The below items were not delivered instead I received a philly burger and fries and a large strawberry milk shake which I have returned to mcdonalds as it was marked for collection the code was 7000 and obviously meant nothing to your driver

Staff are always polite and work hard.

It's mcdonald's if you.ever been then you know what to expect if you haven't just get a big mac meal with a coke and you'll be OK

0 customer service People waiting to order and the manager the rabbit one hhhhhhhhh sitting down and talking She only caring about the next payment because she going to do another surgery 😂😂😂😂😂😂 What a waste She so …………

cold food. no napkins, sauce (I ordered 5 pots of sauce) or straws for drinks.

Very accommodating for dietary needs no issues with changes to food (I have adhd ) to have food exactly as I wanted witch wasn't a normal menu option

foods very nice delivery driver was nice and on time

Pity the drivers don't know where the front door is located

My order was not delivered at all!

Order placed at 10.10 order ready for pick up 10:21 driver came at 11:21 unacceptable service

Mozzarella dippers over cooked all the cheese was all in the box, both burgers look like they been chucked in the box! Half the coke was in the bag when arrived

Dry but jucy at the same time .double sausage egg mc muffin. Perfect 👌

I told the delivery driver it was not my order and he said I was wrong and Insisted I take it- I ordered a burger and drink and was given 3 drinks and 3 McFlurrys

received a vanilla milk shake ordered a banana.

food is completely cold fries are stale no straw I mema what's the point of ordering. really disappointed

Happens often at this McDonalds, the order just keeps getting pushed back and back after a few hours says delivered and no one turns up, or worse they delivery some of the order and we are forced to order again. Do not understand if they do not have the food why don’t they jut cancel the order. Out of pocket by £25 again. Avoid this restaurant.

Chicken Big Mac had no cheese, and there was no straw for the drink.

Cold food and wrong order I am allergic to dairy and cheese and so ordered my burger plain no cheese and guess what it arrived with everything on again, absolutely disgusting service.

Always something wrong or missing.

wrong order delivered, refund requested but failed to respond

Food was stale and drink was leaking out of the bag when it was handed to me

Foid is terrible cold chios stale burger frezzing

Halesowen McDonalds busy venue . On a busy rd junction. Food ok. Staff interaction limit due to amount of customers .

Shocking Customer Service. I waited 7 minutes in a empty shop after ordering on the app for a coffee. When i asked where it was i was told i had only been there a minute by the female blonde hair manager at 8:30 this morning. I did not receive the item and walked off. Her attitude stunk and she just wanted an argue. AVOID

McDonald’s messed up , but won’t admit they were wrong , just kept blaming the just eat driver , they are crooks McDonald’s are crooks

the time of expected delivery changed 3 times took total of an hour to arrive! when it did, 2 of the mcflurrys were incorrect. should have been smarties but we're actually a galaxy and a twix!

No issues with delivery. Food though looked like it had been thrown together

After waiting just over an hour for the food. It turned up stone cold. The large fries were both half full. Really disappointed n upset

Maccies! Everyone loves a maccies.

Food is always late, cold and always has missing items

Food is always good only downside is that items are often missing from the orders

20 nuggets and none of the dips chosen are included

I would rather drive another 2 miles to Park road McDonald's and my food would be quicker! The staff aren't bothered and when you ask them how long till you get your order they talk back rude. It's disgusting to see that there are customers who put up with this nonsense!!!

They alway forget something - this time they forgot a cookie, but it’s alway something.

Food is cold and forgot straw for my milkshake

ordered dips and didn't get any... not happy as this isn't the first time

Food Never arrived. maybe given to wrong address, given someone's order away

The food was cold & not fresh. It's clearly been sat around in the restaurant for a long time as the driver delivered it within minutes of picking it up.

Food was cold and thrown in a bag disgusting when you pay over £40 for a meal

how hard is it for them to read the order right order pretty much everyday and get it wrong everyday read the orders

Every time I use this McDonald’s they mess up the order. EVERY SINGLE TIME. Just go colley gate mcdonalds

I had to drive 5 minutes to meet the courier after he went to the wrong address resulting in cold food

Chips were cold and so was my burger.

Amazing food amazing service lovely workers behind the counter the atmosphere was perfect to eat it was an amazing place in total

there was'nt a chicken burger just lettuce and bun so shocking

You always have to check your food at this Macdonalds for accuracy. Especially if you've ordered sauces. They nearly always leave them out. The food is never warm either. Mind you that's the same at every Macdonalds I've ever been to.

Very long wait in drive through only to be parked up.

I've ordered several times from this restaurant & they never manage to get the order correct. There is always at least one item missing. If you call, the staff blame Uber & advise you to call them. Uber claim the bags are packed & sealed before collection, which I have seen for myself. It is a consistent problem with this particular McDonalds. If you can, go elsewhere. You will not get your meal or a refund.

food was cold and half the order missing

Every time I get a Mcspicy or a McCrispy from this specific place I always end up losing half of my body weight by eliminating half of my organs in the toilet. Only this place makes me feel like I have got cholera, the diarrhea I get from this place is abysmal. If you want to lose weight really fast, get their McCrispy and I bet you will have the physic of Bella Hadid.

Food was like it’s been run over 600 times

Every time I’ve been here they have always “forgot” my dip I pay 50p each time and it’s been at least 6 times that’s £3

no straw AGAIN , missing sauce and cold fried

Quite busy but good food and comes decently quickly, they do very good breakfast too, and very easy app ordering. Would recommend for a nice warm delivered breakfast, however it cost me £7 in tax and delivery fee to get it delivered which is delectable.

why order meals when they forget half and a tip is asked for

Food was cold before we even got to the car. Which I don't understand seeing how busy it was to be served cold food the chips were soggy with no flavour. Won't be going back to that maccies.

Sadly curry was piling hot but chips and sides were cold.

Stone cold. Went in the bin , disgusting

Got my ice cream completely wrong

Food was all a mess in the bag spilled in the bag

My wife loves its fish fillet the most!

Ordered a large double Big Mac meal without onion … I got some half full fries, a nearly full coke and a double Big Mac with onions on … where you clearly tried to scrap them off but couldn’t be bothered … at least I got a straw with my drink this time. I’d like to say it’s a one off for the Halesowen branch but it’s really not, I don’t think I’ve ever received a large fries when I’ve ordered one

food was nice only complaint yet again they miss items off my order . no dips or burger 🍔 come on sort this issue as this is constantly happening on most branches sort your workers

I swear this place has no straws or sauces. I’m yet to actually receive an order with them in ffs 😂, it’s not hard come on it’s not rocket science. Suppose it is McDonalds though 😂

half my order was missing and i got no response when ringing the resturant

No juice in bag even though I paid for it

once again no water I didn't know I was a camel

Everytime I order from here there’s always something missing I don’t understand

First time ever everything I ordered was delivered

cold and drinks leaked. Not happy