Mcdonald's Restaurants in Dudley

the chips were cold and tasted stale , they didn't put ketchup on my burger

did not get my order said it was delivered where is my food

Food arrived without my child's MineCraft Toy - very disappointing as I paid extra for this! Also, no straws to drink the drinks and no serviettes! Not good today

Didn’t get the free nuggets I was supposed to and I didn’t order them for that reason and now my kids haven’t got anything

sausage missing from both pancake meals

Got scammed. Ordered £17 and got a milkshake in a bag. Refusing to give me a refund as I handed over the pin. drivers ask for pin then hand over the food

thank you better service then stourbridge branch

Food arrived starting to go cold, i don’t usually order for this reason but have a broken foot so can’t leave the house.

food was freezing. only refused 1.77 when I paid £12 something. absolute joke.

Food was great from restraunt but courier spilt drinks

I had a bad experience with Uber, called the restaurant and they helped straight away, went into the restaurant and they assisted me quickly and with professionalism and respect, 10/10

Missing a milkshake and food coke after I waited over a hour joke

This location can be alright sometimes but they always miss items and take quite a long time

I demand a refund, I was not given any food at all

Waited over an hour and half. Staff wasnt sure if the order had gone or not. milkshakes were all spilt and tipped over and a lot of the food was missing. What food was included was stone cold and tasted like cardboard and inedible. Straight in bin.

over 1 hour to get a mcdonalds is verging on ridiculous

No straws, sauces, and chips were cold and rock hard

Never had my order the delivery driver kept saying he didn't understand me and that he didn't speak English told him the directions numerous times even put the directions in the notes on the order, the he put it as delivered when it never was, as I have a ring doorbell and it never rang and I even went outside to check and no delivery! Yet when I complained they refused to give me a refund because they said it been delivered, yet they normally take a picture of the delivery or ask for a code.

very well manner and food came hot for change

all 3 mcflurries were only half filled !!! this seems to be happening all too often

Cold food once again, dry chicken & undercooked fries

All food was totally cold. Appalling quality.

Cold food, missing items and absolutely horrid presentation. Remind me of the point of delivery if nothing is ever correct?

Finally a hot McDonald’s thankyou

yet again cold food from McDonald's! Burgers we're thrown together again. Last time we will order from thos branch

Drive thru orders are rarely correct or have to wait in the world's smallest parking area which is usually full with people just eating in their car. 1 in 10 visits is successful in what I order the 1st time.

food was stone cold, lwe had to heat it up in the microwave and milkshake was defrosting from it's original state

Never got my order delivered someone else’s

wasn't worth 1 star took ages to come and when it did was freezing cold. Waste of money

food was cold, ridiculous delivery time

Why is it McDonald's find it soo hard to put sauces into a bag first! Useless!!

Food was cold and was took a very long time to come as they forgot the order

Food was all cold and late arriving

waited a long time and it was cold

delivery driver sat outside on his phone. if I hadnt gone and told him that my food was going cold I'm sure he would still be on the phone now.

Ordered on website for delivery, they missed off my jam on muffin, rang the restaurant and got told it’s just unfortunate and if I want my jam I would have to drive to restaurant and do get it myself, then got told breakfast was finishing so it would be pointless, asked what was going to happen and the guy said nothing, just unfortunate and one of those things. Avoid if you can has this is the second time in 2 weeks.

Everything was great apart from missing a hash brown.

Absolutely awful. Missing 5 chicken nuggets, fries hardly filled up, all food near completely cold. Delivery time 40 minutes longer than suggested.

Came stone cold. Ordered at 17:40 and delivered at 19:21

Never delivered again the service is awful and as always Mac Donald’s won’t do anything about it just your rubbish service yet again!!!!!!!!!! Please refund me immediately

food was cold and the sauces were missing again!

quick an easy.. delivery driver was pleasant and polite.

Not very warm the hash brown was cold

The food was totally cold when it got delivered my daughter and so. Wouldn’t eat it

food really cold and un eatable

food not delivered I wait another 10 mins

Terrible totally the wrong order and cold

A good Mcdonalds, generous with the fries.

All Burgers and fries were cold. Threw them in the bin. Supposed to receive 6 free chicken nuggets but they were not in the packaging

For a fast food restaurant, it took over an hour and the food was delivered cold. Now reheating.

Food cold, when arrived and opened looked like it had been tossed together by a chimpanzee. I know its known as McSloppies by fml. This MDs is shocking.

Terrible service. Constantly get orders wrong. Food cold. Car park is always chaos because there's too many Uber eats etc drivers

Fab. Food was great, delivery driver polite.

I have donec2 orders tonight for the kids and both orders have been wrong and now I have 3 very upset kids not happy

food was good but i ask for a toy happy meal but got a book one instead

food cold even tho delivery address so close.

Mcflurries not even half filled in cups

no dips with the order! annoying...

Fantastic service today, we ordered through the app for delivery and were upset when one item didn't arrive, we went through Uber for a refund and they were really unhelpful and said it couldn't be refunded and as a last effort we called the store direct and even though it isn't the policy for delivery orders they heard me out, spoke to those packing the orders and gave us a code for a free replacement meal. Thank you for turning a bad moment good and for listening and helping even though you were clearly extremely busy.

Food arrived 5 mins earlier than the original time stated, driver was friendly and efficient, food was hot and all present and correct. Thank you.

delivery time kept changing and i ordered at 1:00 and the food has arrived stone cold

Saw rats coming from back area disgusting!

Delivery driver was rude and didn’t deliver to door he stood outside

Very quick delivery and food was hot 👍

Use this McDonald’s regularly food and service are great alas the hot chocolate just lately has become very week and unacceptable ! This needs to be rectified to maintain the required standards .

for once, I received it all and the kids loved it

All food was cold. It is less than a mile away for delivery.

The was ordered for kids, and they where really looking forward for the meal, when food was delivered it was cold we live 1 mile away from the restaurant which is about 3 to 5 minutes max so don't know why we got our food cold a real disappointment

All my food arrived cold 🙄 sort it your McDonald’s

Delivered to wrong address, I forgot to change it. I only live 1 minute down the road from the wrong address. Driver wasn’t much help.

no salad on the mc chicken sandwich and the fries was stone cold

1 x burger was not included. fries were anaemic and not cooked properly. all the food was cold. very disappointed

Only got 1 burger and fries instead off the 2 I’ve ordered last time I order form McDonald’s

Delivered on time but burger and fries were cold, not even warm

I’m very unhappy cuz it say that my food as been delivered but I have proof that the driver walked away with my food

It was cold when arrived had to be thrown out

Food was cold driver went to deliver to next door neighbour come on maccies at least make sure the food is hot

Cold food, never again will I order from this McDonald's restaurant. It's always the same fries stone cold, burgers stone cold and just a mess in a box

Unfortunately I had items missing and half of the food was cold.. very disappointing

Food was all squashed , pop leeked everywhere all over the mcfluffys and meal was wrong

just spent nearly 20 quid and the food is stone cold

Food missing sauces, drinks half empty and hardly any chips

cold food , I think the delivery driver strapped my food to his roof rack, it was that cold.

Excellent experience, fantastic customer service. We booked in on spec today, for a takeout lunch for my husband, me and my mother. The order was processed very quickly, everybody who worked there seemed cheerful and helpful. My mother has dementia - which can make her struggle with her emotions, and while she loves chicken nuggets, she is obsessed with the fries... so long as they are as fresh as a daisy! As the manager - Chris - was handing me our meal, I quietly asked if the fries were super-fresh, and explained the delicate situation with my mother. Chris said I was welcome to try them, and they were fine, but not absolutely right-from-the-fryer (I thought they were lovely) - so Chris said not to worry, and changed them for a fresh batch that were being cooked that minute. My mother was delighted with her meal and beamed throughout!! While I was waiting for the food to be prepared, there was another fabulous member of staff helping everyone use the ordering machines, when they looked a little bewildered. She did not wait to be asked for assistance, but kindly offered help to anybody looking vaguely uncomfortable; she was checking the body language of her customers, and read their needs, very well. Finally, my husband was just getting out of the car to dispose of our rubbish, when the same lady was busying herself sweeping the carpark and making the place look cared for; she saw my husband making towards the bin, and kindly stepped in to take his rubbish. I did not catch the lady's name, but she had short, straight, sandy hair, she was not a tall lady and may have been wearing specs. Today's customer service experience was exemplary, and I really wanted to thank Chris and the lovely sandy-haired lady, for being so customer focussed. They are such a credit to McDonald's and I hope, very much, that the upper echelons know how lucky they are to have them, and what great ambassadors they are for you and the McDonald's brand.

This is the second time now that we have had a burger missing from our order when ordering in the drive through using the app, last week it was a mcrispy then tonight the bbq stack was missing that being said we have eaten in before and I have to say the food was correct and the lobby lady and the young man that served us were a credit to the McDonald’s franchise,i would check your order though if using the drive through to avoid getting home and having food missing

Food was cold on the bottom, like it had sat in the boot of a cold car with no bag. Had to microwave it.

absolutely freezing food, ice melted in drink and no straw, wouldn't mind I only live half a mile away

food cold again and no sauce even though i paid for it

Food did not arrive expecting full refund.

Lovely driver . Came quick . Had a just eat bag so food was not cold

cold and missed the happy meal. very disappointed

This isn’t the first time I have been missing items from this restaurant. Paid for 3 muffin meals and didn’t receive one of the muffins requested a refund and told I wasn’t getting one not happy at all!!!

Completely wrong order delivered.

The food was all totally cold and there was no salt on the fries. Disappointing.

food cold and looks like been thrown together and yet again dips have not arrived with my order

All my food was cold really not happy with service

food was stone cold and sweaty

Order was late and missing my mcflurry

The food was almost cold by the time it arrived

The order was ready to go at 20.29 according to the sticker on the box but arrived just over 15 minutes later. The driver appeared to stop on the way here. All of the food was cold