Mcdonald's Restaurants in Dudley

I had a bad experience with Uber, called the restaurant and they helped straight away, went into the restaurant and they assisted me quickly and with professionalism and respect, 10/10

This location can be alright sometimes but they always miss items and take quite a long time

Drive thru orders are rarely correct or have to wait in the world's smallest parking area which is usually full with people just eating in their car. 1 in 10 visits is successful in what I order the 1st time.

Ordered on website for delivery, they missed off my jam on muffin, rang the restaurant and got told it’s just unfortunate and if I want my jam I would have to drive to restaurant and do get it myself, then got told breakfast was finishing so it would be pointless, asked what was going to happen and the guy said nothing, just unfortunate and one of those things. Avoid if you can has this is the second time in 2 weeks.

A good Mcdonalds, generous with the fries.

Terrible service. Constantly get orders wrong. Food cold. Car park is always chaos because there's too many Uber eats etc drivers

Fantastic service today, we ordered through the app for delivery and were upset when one item didn't arrive, we went through Uber for a refund and they were really unhelpful and said it couldn't be refunded and as a last effort we called the store direct and even though it isn't the policy for delivery orders they heard me out, spoke to those packing the orders and gave us a code for a free replacement meal. Thank you for turning a bad moment good and for listening and helping even though you were clearly extremely busy.

Saw rats coming from back area disgusting!

Use this McDonald’s regularly food and service are great alas the hot chocolate just lately has become very week and unacceptable ! This needs to be rectified to maintain the required standards .

This is the second time now that we have had a burger missing from our order when ordering in the drive through using the app, last week it was a mcrispy then tonight the bbq stack was missing that being said we have eaten in before and I have to say the food was correct and the lobby lady and the young man that served us were a credit to the McDonald’s franchise,i would check your order though if using the drive through to avoid getting home and having food missing

Excellent experience, fantastic customer service. We booked in on spec today, for a takeout lunch for my husband, me and my mother. The order was processed very quickly, everybody who worked there seemed cheerful and helpful. My mother has dementia - which can make her struggle with her emotions, and while she loves chicken nuggets, she is obsessed with the fries... so long as they are as fresh as a daisy! As the manager - Chris - was handing me our meal, I quietly asked if the fries were super-fresh, and explained the delicate situation with my mother. Chris said I was welcome to try them, and they were fine, but not absolutely right-from-the-fryer (I thought they were lovely) - so Chris said not to worry, and changed them for a fresh batch that were being cooked that minute. My mother was delighted with her meal and beamed throughout!! While I was waiting for the food to be prepared, there was another fabulous member of staff helping everyone use the ordering machines, when they looked a little bewildered. She did not wait to be asked for assistance, but kindly offered help to anybody looking vaguely uncomfortable; she was checking the body language of her customers, and read their needs, very well. Finally, my husband was just getting out of the car to dispose of our rubbish, when the same lady was busying herself sweeping the carpark and making the place look cared for; she saw my husband making towards the bin, and kindly stepped in to take his rubbish. I did not catch the lady's name, but she had short, straight, sandy hair, she was not a tall lady and may have been wearing specs. Today's customer service experience was exemplary, and I really wanted to thank Chris and the lovely sandy-haired lady, for being so customer focussed. They are such a credit to McDonald's and I hope, very much, that the upper echelons know how lucky they are to have them, and what great ambassadors they are for you and the McDonald's brand.

cold food , I think the delivery driver strapped my food to his roof rack, it was that cold.

Food was cold on the bottom, like it had sat in the boot of a cold car with no bag. Had to microwave it.

absolutely freezing food, ice melted in drink and no straw, wouldn't mind I only live half a mile away

food cold again and no sauce even though i paid for it

Food did not arrive expecting full refund.

Lovely driver . Came quick . Had a just eat bag so food was not cold

cold and missed the happy meal. very disappointed

This isn’t the first time I have been missing items from this restaurant. Paid for 3 muffin meals and didn’t receive one of the muffins requested a refund and told I wasn’t getting one not happy at all!!!

Completely wrong order delivered.

food cold and looks like been thrown together and yet again dips have not arrived with my order

The food was all totally cold and there was no salt on the fries. Disappointing.

All my food was cold really not happy with service

The food was almost cold by the time it arrived

food was stone cold and sweaty

Order was late and missing my mcflurry

The order was ready to go at 20.29 according to the sticker on the box but arrived just over 15 minutes later. The driver appeared to stop on the way here. All of the food was cold

The food looks nothing like the advert photos. Fillet was half out the bun as was the sauce pm you have to rebuild you're burger gm order to eat it instead of wearing it in you're lap!

Had to wait 10 minutes after placing my order to arrive home and find the order was not correct. My previous visit was also incorrect, but mistakes can happen. The food looks like it’s been served straight out of the tumble dryer. I would strongly advise not spending time or money in this franchise.

missing half of the order and just eat wont refund the money, it's a common occurrence that they miss items or make the food incorrectly

Missing items, don’t have my drink or my ice cream. Can’t call to get another as I’m deaf so I’m left without. Staff need to do better when packing orders!!

food came freezing cold. chips were like rubber.. burgers were stone cold missing dips and mcFluffy!! awful

didn't get my chicken nuggets again. every time I order something is missing

Ordered 20 nuggets and arrived with no dips. Thanks for the driest meal going.

Order was missing the 3 chicken selects

thank you excellent customer service

didn't get fries with any of my meals. should of had 4 medium & 2 large. got none. terrible service. 4 kids disappointed. never again. useless

Not only was it late the guy was walking around outside in the cold with no bag to keep my food warm and chips cold and I mean cold burgers cold barely warm and my hot pie cold the only thing that was ok was the McFlurry it’s not acceptable

Great service and good was good

Always forgetting food on every order

ordered twice from here now first time completely wrong order due to just eat driver an second time some of the order was missin

fries were abit cold but everything else was good

although the driver was pleasant, the food was extremely cold,including my latte. we didnt recieve straws or any dips thats normally included with the order. i have also got to ask why my food was crushed and milk shake spilt in bag. mc Donald's your food is normally adequate- very poor today.

I asked if the delivery driver could bring it to my flat as I can't go out. What I got was a young lad that couldn't be bothered to get out of the car. It was a good job my carer turned up when she did as he was about to drive off! He'd been sat on the carpark about 5 minutes and he wasn't going to get out of the car my carer made him do it and I suffer from agoraphobia so it's also caused me unnecessary stress. So I had cold food and a spilled milkshake along with stress to go with it.

Says delivered. Still not here.

Fish fingers happy meal and meats for burgers over cooked

Food was cold and missing most of my food

Food stone cold and most of my drink was in the bag not happy

food was cold although it was delivered on time thew burger was slapped together and there was no straw for my child's milkshake .

Paid for dips . Didnt get them again. Nor the dips that come witth the food . Delivery driver dropped the drinks on the drive and stood there like a muppet expecting me to sort it out and food was cold.

I just ordered from McDonald's and had mixed feelings about the experience. The mozzarella cheese sticks arrived cold,tasted like it was dine for a while which was disappointing since I was really looking forward to them. However, I do appreciate that the fries were freshly made and got here still hot, which made up for it in part. It's always great to get those fries right out of the fryer! I hope next time the mozzarella sticks are as fresh as the fries.

Fries were cold and we chose toy in happy meal and received book

food is cold! every item we have ordered is stone cold!!!

COLD BURGERS AND COLD FRIES ,LIKE CARDBOARD ,WASTE OF £30

Missing a happy meal for one of my kids

Excellent food as always A++++ real hot and delivery was super fast without any problems

My food must have been ready and waiting for the courier to collect it as it was cold when it got here and I watched on the app and he came straight here , n

Delivered someone else’s order!!!! Absolute joke

Charged twice, have a screen shot of bank, card transaction s… absolute joke. And the food was awful, just the one lot!!!!!!!!!

Says delivered however I haven't received my order!

Honestly I’m not ordering from here again, EVERY SINGLE ORDER they have got wrong or cold

Ordered our food , and it didn’t arrive after a hour and a half , we called the restaurant and they said to get in touch with just eat . So we did , we then called them again half a hour later ( we ordered at 10.26 pm ) and now it was pretty much closing time , all they said was give just eat a call and then cut the phone off .

very nice, listened to all the requests regarding food

food was fine, delivery driver drove over the lawn though so we were rather unhappy about that

Mozzarella sticks dry came with no salsa & the rest of the food cold

Food was cold the restaurant is 5 minutes down the road the driver was polite but slow he was stood at the door for 5 mins trying to enter the code my food was cold sending drivers with multiple orders especially McDonalds where the food goes cold very quick is ridiculous I saw he has another order after mine feel sorry for those people cuz if Mine was cold there’s will be freezing

wrong order delivered missing a big mac and ordered strawberry milk shake and got a sprit

the food got dropped on the road as bag split and the delivery driver still handed it to us food was thrown in bin.

Seems that missing items has become a regular occurrence with this McDonald's

No sauces added again! Happens all the time

Would give five stars if the food was hotter. Not the delivery persons fault, but I shouldn’t be warming the food again.

Hash browns missing from breakfast order - there’s always something missing from this place

didn't order burger with pickle sauce and onion burger looked burnt and cold

All the sauces for the chicken share box were missing, this is not the first time this has happened from this McDonald’s

Missing items from the restaurant

Food was cold on arrival.. Had to reheat.

One of the cokes had spilt in the bag and the beef burgers where Cole

Arrived when we asked for it to arrive, and it was delivered all present and correct, and hot.

Gone downhill massively. Can't cope with ques . Every drive through order is waiting in carpark. Food comes cold regularly. Don't bother !!

Driver parked at wrong house, took a while which made the food cold.

order was nearly £50..NO food was delivered,only drinks! delivery driver said he was only given 1 bag,tried to call the restaurant but no answer and then realised they were closed! Have asked for a refund..Will take it further if I don't receive it!

the hot food was nearly as cold as my mcflurry

Unfortunately I've had to watch this place go seriously downhill. It used to be great but now they can't seem to provide hot, fresh food. They almost always ask you to park up and then take forever to bring the food out, it's clearly been sat waiting too as it's dead every single time. I took a stand last night and refused to park up, guess what, I was given my food immediately! It seems they want you out the drive-through system quickly so they can appear as though they are serving customers fast, basically fudging the numbers for the upper management as the sensors record how long each car is waiting at each section. Something quickly needs to be done about how this place is being managed. Until then, I'd urge everyone at the very least to take a stand and refuse to park up and wait ten minutes for your food to come out cold!

Food was fine, drink lid was off and leaked all over the floor.

fries are missing from my order. Expect a refund

couldn't find address very rude

I recently ordered delivery from McDonald’s, but the experience could have been better. The French fries were not as fresh as expected (stale), and the burgers were cold by the time they arrived, which took away from the overall enjoyment of the meal. The delivery was also about five minutes late, which didn’t help matters. I’ve noticed similar issues in previous orders, so I hope McDonald’s can work on improving the freshness of the food and the delivery timing for a better customer experience.

Food was all freezing cold !!! Not impressed from just eat either as they gave me £7 something as a goodwill gesture as they don’t cover cold food wot a joke !!!! Phoned restaurant to be told that he was prob delivering others first !!! My argument there is i payed for delivery so why are they delivering others who have also payed delivery perhaps the food would have been hot if they weren’t doing multiple drops !!! Which shouldn’t be happening !!!

Good food but completely the wrong order given to me by the courier. Not what I ordered at all, but it was still good.

Wrong order was delivered someone else’s food

driver very polite but food cold

items missing which seems to be the norm for mcdonalds

yet again burgers thrown together. Food delivered cold even thought wete only a few mins drive away

Took ages, when it was delivered it was missing items and freezing cold

always forgetting most of the meal!

appauling missing 4 med fries and apple pie spoke to driver and store 1 bag was left at the store and can't contact just eat as customers can only contact through the app will not be using this service again this hasn't been the 1st time and tipped the driver too don't bother folks use a different company

Ordered food. 99% of the order hasn’t turned up. Tried calling but it’s now closed so it seems they’ve finished up for the night and sent me nothing that I’ve paid for. Wouldn’t bother at all with just eat, or this terrible McDonalds.

Milk shake melted fries cold and half full awful

Received 2 colas as opposed to 1 Fanta and 1 cola as ordered. Otherwise, all great

I only ordered 3 strip meal, nothing major but arrived stone cold. so the order has obviously been sitting a while before it's even been picked up and delivered. I shouldn't have to heat my food up when it gets to me