McDonald's in Reading

Was not happy with the delivery driver. He was rude and in a rush. Ended up leaving my food on the floor outside the house as I am in support living and couldn’t unlock the door without my carers who were literally 2 minutes from the door. Not happy with this driver! Food was good though. Thankyou

absolutely shocking, took 2 and a half hours to deliver and wasn't even warm when it arrived!

Didn’t receive ANY of my food, but received 2 McFlurrys that I hadn’t ordered and that had a COLLECT sticker on it. So I enter this information and ask for a refund, only to be told no! Had I not have already ordered my food again and it been consumed, I would NEVER order from here again!

food too 45mins to arrive from a restaurant that is a 15min drive at most. driver clearly made multiple deliveries before brining my order. the drink was spilt in the bag, only half left in the cup. the burger looked like someone had shaken the box, it was in pieces and the fries were stone cold. whole meal ended up in the bin.

cold chips but I guess that's the weather

half of the food didnt turn up this has happened more than once now not happy with the service

As always the driver was lovely and polite and friendly and helpful very nice and kind and caring very happy xx

As always the driver was lovely and polite and friendly and helpful very nice and kind and caring very happy xx

delivered only drinks out of my order. now hace to wait 7 days for a refund that just eat are probably not going to refund me. this will take my total to over 100gbp of undelivered and nonrefunded items. I'm livid. do better

Food drinks and other things were lovely and Food was hot very happy driver was very lovely and polite and friendly and helpful and kind very happy

he is absolutely a hero, I got locked out of my home and I needed something warm to eat to keep warm

Horrible food was cold and I’ll never order I’m just eat again

1 item missing, couldn't contact store

Delivery was over an hour and half food come cold

Great way to start the day! Delicious as always. Thank you

food was great, and friendly delivery driver 👍

3 hours after ordering it still hadn't arrived

After the order it was excepted and told it was on its way, I watched it all the way until it reached me,it was easy and quite quick. I will definitely order again very soon.

As always the driver was lovely and polite and friendly and helpful very nice and kind and caring very happy xx

Never received my order but says delivered

Food is cold and you credit me £2.12 that’s a joke when the order was £20

As always the driver was lovely and polite and friendly and helpful i did this for my 34th birthday xx

McDonald’s missing most of my order again!

A drink was spilt over everything

Food soaked sent back with drive as not accepting it

As always the driver was lovely and polite and friendly and helpful very nice and all food was nice and hot very happy xx

As always the driver was lovely and polite and friendly and helpful very nice and kind and caring xx

it was late and the food was really cold

This was the first time we have used just eat and it was good, will definitely use again.

As always the driver was very lovely and polite and friendly and helpful very nice driver very happy xx

Driver was as always lovely and polite and friendly and helpful very nice Driver

Order was stuck on "preparing - courier is at the restaurant" for what seemed like eternity. When it finally arrived, the items with order stickers on (mentioning this particular Just Eat order) said they were made at 10:07. The order wasn't delivered until 10:58. That's a long time for food to sit. No wonder it tasted a little funny!

As always food was hot driver was lovely and polite and friendly and helpful very happy

and we had drinks and chicken nuggets missing

Driver was lovely really helpful and friendly and a kind caring person very happy with the service xx

wonderful delivery driver, polite and professional 👏 Shame about the food, fries were stone cold , mc Rib was a let down, where was the sauce? then two pickles and three yes three tiny onion pieces. If you bring something back at least bring it back how it used to be ...

Very very happy driver was lovely as always very good service

first time users and i was very happy with the service.

drink was knackered and had fell over in the bag so I didn't have a drink with my food

Driver was lovely and polite and friendly and helpful very nice experience

The driver was lovely the food was hot very happy

My order was not delivered and I have been waiting downstairs and the app says food delivered. I need a redelivery or a refund please. This is really bad and my children are hungry and upset

Food was cold the guy never used a heat bag he carried them just in his heads

Not impressed, I ordered at 18:00pm, my food arrived at 19:45pm.

went to the wrong address again, this app is a joke,I stated when I ordered where I wanted delivery

McDonald's was clean, and the food was served quickly. The restaurant had a nice atmosphere, and the staff was efficient. The meal was fresh and tasty, with a good variety of options available. A great place for a quick bite when you're in a hurry.

at least it turned up without driver stealing the food this time

Fries are cold and soaky again. The deliveryman was nice and polite. he also read the instruction. not all of them read. this is only the 2nd time I don't have to keep a look out for the driver/rider. Thanks anyway.

Me my wife popped in for a question bit to eat , I ordered the Philly Cheese Stack as it looked very nice but I was disappointed with what I got it did get , it looks like a 5 yr old kid made it , it had no taste to it .

Delivery was fine but they gave him the wrong food by a mile

food was cold i.e. the burgers, I had to put it in the microwave not great to be honest.

the person that came out to me was Impatient wanted code and let my dog out not happy

Food was slightly cold when it arrived.

Just had my worst ever sausage egg muffin, sausage patte dry like cardboard and the bun was tougher then leather, the oracle mac d's u get freshly cooked this one u get dry old buns and over cooked patte, staff also have trouble speaking English, I'm sure it's owned by the same guy that owns kfc next door ? Because it would explain alot, stay well clear if u value your health.

It McDonald's so fast food but not the fastest

The McD near b&q was way too busy. Not a great experience.

Part order not received. Shocking service. They do not answer their phone. Had to go into store to get sorted!

Product was damaged by delivery rider who tried to blame Mac Donald’s . The food was squashed and the drink had been spilt

disgusting meal,everything was cold

The food was cold when it arrived

Cold food, spilt drinks on this occasion.

Dissapointing that all their socket point is not working for charging my phone and laptop while dining in here today 20/9/24. I have no choice but walk over KFC.

The person that brought my food said he could not bring my food to my front door due to just eat policy. Which I have never heard about. I told I have babies still sleeping and there is no way I can come downstairs and leave my baby all alone in the house. He still insisted not to bring it to my door step

Consistently good service from this branch, as opposed to the Lower Earley one who are pretty abysmal. Only disappointing thing is ordering 3 drinks usually means they fall over and leak everywhere, if your order is delivered by scooter/moped. McDonald’s used to double lid the drinks to stop spillage, but for some reason stopped doing this.

seriously aggressive driver tried to force his way into my home

Went there at midnight & was closed!!

The driver was rude and didn’t speak I said thank you and he just dump the bag in my hand and walk away very rude

Took long to served on drive thru my order was mixed up Later went to their tiolet flirty not cleaned water was on the floor like you are in a public tiolet in Africa

For some reason the McDonalds app doesn’t work in this branch.

Missing items, dry burger, chips cold, sent wrong drinks.

Went to this branch last night, i saw insects flying around their ketchup stand, poor hygiene

Sadly my double mac was a mess... tasty but a mess all the same, I wonder sometimes if they are thrown from a distance

They couldn't even get a simple order right asked for 5 piece Chicken Select Meal large they tried to give me 2 big macs next it was 9 piece chicken select they though I'd ordered drinks were vile thrown away ASAP

very bad , drinks were spilled all over the food , kids just back from holiday and starving so no choice but to eat , very bad service

Often we use the drive through. Have mostly found the app to be a bit of a nightmare!!

Have not been delivered could not find us was outside looking no one was there disgusting

Driver never arrived. Food not delivered.

I had just a chicken mayo meal. It looked awful. The bun was so thin, looked like someone stepped on it. Disgusting. One of the worst McDonalds experiences ever.

drink leaked everywhere. food was trashed.

What is it with McDonalds these days? No matter which branch you go to the food is always cold/luke warm and too often they get the order wrong in the drive through. Makky D's is no where near as good as it was in the 90's

Had missing items from my order yet they can’t help me! This is not the first time it’s happened neither it’s been numerous times!

Order has been delivered to somewhere else. Cannot get in touch to get help !!!!

friendly delivery service and food hot

Mc crispy was ordered but a mc spicy came

Let me just say straight away. The staff members working today were amazing and made my visit a happy one from the time I walkiled in the door. 8/10 RECOMMENDED!! The last time I visited, there was a couple of issues and then bacon missing from my burger. So last time I called when I realised back at home and they said my name would be on a list in-store to sort it out for me next time as I live quite far so wasn't going to go back at 11pm. The team members in-store today we're more then happy to help me and made me feel very welcome with a little extra complementary item for my inconvenience. They then checked my entire order with me and opened it all to make sure it was right before apologising for before and wishing me a good evening. Mr McDonalds ....the restaurant team members and managers on thursday 15th july '21 deserve a little positive recognition :) And I'm hard to please when it comes to fast food because more often than not it is mediocre and Luke warm at best, but this was good :)

It was very busy today and everything was running smoothly. The food was lovely. Indoor seating was packed but plenty of room outside.

did not taste nice it's gone down hill over the years even my kids say not nice now

I ordered some fries and veggie wraps and I waited around 30 minutes than i ask one of the colleagues her name is BAE but she didn’t respond anything and my order number also not showing in display bord so I called manager and he assisted me

Wrong item delivered and now it is too late to get breakfast items so my vegetarian housemate misses out because someone made a mistake

Relatively clean for a late night shift. Food arrived quickly, pleasantly and warm. Staff were busy but polite and doing their best. Overall a good experience. A few table wipe-downs would be appreciated

I had ordered a fillet o fish and it was absolutely disgusting. The fish was overcooked, I advised the manager of this and he said what do you mean? I said the fish is overcooked, what more do I need to say and he was being very unprofessional and trying to argue back. I am appalled by the level of customer service this place shows. I requested for a refund and he refused the refund despite the food being inadequate. I’d recommend you stay away from this branch and visit another. When I had asked for the name of the manager who had dealt with this matter, the manager himself refused to give his name. Upon taking a photo of him, he swore at me and told me to never come back again. I am in complete utter shock that this is the branch manager. He deserves to be sacked immediately. I will be putting in a formal complaint against him. Can I just add - I was the only person being served in the drive thru, and the food was extremely disappointing.

Food was not good. Staff were ok

Gone downhill, orders for delivery are never correct,

ordered drinks but didn't get any

It's McDonald's you get what you pay for cheap and cheerful.

Order shows as delivered on app but never received.

payed for cheese and did not get it in my mcCHICKEN

The food was cold so couldn’t really enjoy my meal as much as I wanted .

Selects had clearly been over held were rock hard, rather eat actual stones.

Doesn’t help the fact the driver picked up the food and was still sat in car park for over half hour so food was cold