McDonald's in Cherwell

Went only to get chicken selects with sweet chilli dip and a large banana milkshake. Everything was great and both people at the windows were very positive and polite which isn't normal at Mcdonalds but was very much preferred.

I placed an order for £46 worth of food from McDonald’s Lakeview Drive yesterday evening After about 20 minutes a message appeared on the app giving me the drivers name and car type. At about 7pm, the message changed saying that a chap on a bicycle was going to deliver shortly. Shortly after this I received a message saying the order has now been cancelled. The message also said to phone McDonald’s Lakeview Drive. I called their number, which went to voicemail, I have left a voicemail asking for a call back. Twenty seven hours later, still no call back with an explanation.

I was feeling a bit adventurous and decided to take a solo date to McDonald’s. One thing led to another and I found myself feeling awfully embarrassed as I did not understand the app. However, despite this a lovely young lady by the name of Tori working at the tills sorted it out for me and explained everything beautifully. I was ever so grateful and I had a lovely time with delectable food. Looking forward to coming again.

Really great quick meal, and really budget friendly for somebody not looking to spend a fortune on a big meal out. The food is very nice and comes out very quickly, and this restaurant also offers table service. This McDonald's is particularly good because during peak times, their restaurants can get very busy, but this has 2 floors so there is always somewhere to sit. It also has a lift for people in wheelchairs to get upstairs. Would definitely recommend for anybody looking for a cheap meal out.

Do MacDonalds actually interview and train their staff, or just grab anyone off the shelf able to stuff a burger in a bag?!. Suggest you get ‘Jim’ some customer service training as a matter of urgency - totally unacceptable aggressive and confrontational behaviour. Not a chance I will ever return to this place.

Visited yesterday and today early evening. Yesterday the fries could have done with leaving in the fryer a bit longer. Today the fries tasted like they had been kept warm since lunchtime.

I’m an idiot. Thought I’d give this McDonald’s another go. It’s a Tuesday night so can’t be too busy I thought… we’ll I placed the order at 4.45pm and an hour later I check on the McDonald’s app to see where the food is, to find out the cancelled the order as the milkshake machine was out of order. We only ordered one. Notify me maybe?! Anyway o should have kept an eye, so ordered again. Two cheeseburgers and two fries, how hard can that be? Very it seems. An hour later and still no food. I phoned McDonald’s and was unlucky enough to get the grumpiest and rudest young lady in the phone I have ever encountered. She said it was nothing to do with them, and phone Uber, I asked if she could at least check to see if my order had been received? She mumbled something completely incomprehensible so I asked to speak to a manager, at which point she hung up on me. And the phone has been off the hook since, I called Uber who finally got things moving two hours later… Finally the order arrived and it was absolutely disgusting. Old, rock hard and freezing cold. No drinks delivered and the special requirements (for allergies) weren’t followed so we couldn’t have eaten it even if it was edible. Uber won’t refund me as they say McDonalds are at fault, and McDonald’s blame Uber. There’s no accountability or protection for your cash if you order with the app and things go wrong. So yeah, another £20 and two hours wasted. Don’t bother. This is the worst McDonald’s I have ever used and I’m not even over exaggerating. They’ve never got a full menu on offer and what they do sell or send is inedible. And you can’t complain as they hang up on you. Avoid at all costs.

Today they gave us the wrong drinks with our food, and had a breakfast roll missing. Uber refunded. However this seems to be a reoccurring issue. Almost every time we order online, there is something kissing or the wrong items delivered. Don't understand how hard it is to read a ticket.

This has to be the worst maccys I have ever visited. I’ve tried them a few times and given them numerous second chances, but there’s no hope. This restaurant is run by people who don’t give a damn about their customers. I was a manager at the second busiest BK in the country and being busy is no excuse. We had ten tills open with queues out the door and still didn’t get as many orders wrong as these guys. Today they have no burgers available. Ridiculous. So we order nuggets. Get home and half the food is missing. They get EVERY SINGLE ORDER wrong in some way. Check it! They leave the phone off the hook so you can’t call in. And people do call in! Especially when you ask for items minus the things you’re allergic too and it’s packed full. You drive back to get the food you’ve paid for and they look at you completely confused. “What do you want me to do about it” says the girl on the till. Honestly. Don’t. Even. Bother. Also if you order on McDonald’s online and it goes missing, they don’t give you your money back. They tell you to call Uber. Uber tell you to call maccys. Lost £60 as they took the order to the wrong house!

My favourite McDonald’s. Has wireless charging. Very modern interior. Plenty of parking at Tesco as well.

Is not 24 hour got turned away in drive through and face to face service. Was told by a member of staff it would be 10 minutes and then again by another member of staff it would be half an hour . Very disappointing

It was very clean and the service was good, fries were hot and Big Mac good as always, was fairly quick and staff seemed to be happy which is good

I ordered on their app, 1 hr and 30 mins later I was still waiting. Then they cancelled my order, expecting my money to be returned it sat in pending for 2 days! And then they took it (nearly £30) So I contacted customer service thinking this would be resolved and my money returned! But no still no refund. Back and forth messages, I've sent proof in the way of photos.... still waiting for the money they have taken from me! Never will I order again!!!!!!!

The staff are lovely here, the food is good although sometimes they dont have the Mcflurry. I would recommend a visit.

Just received my order through uber eats from McDonald's, pretty poor to be honest, the strawberry milkshake was more like flavoured water, the food was stone cold! Seriously couldn't even eat the fries!! I ordered 3 festive pies and paid for 3 but only received 2!! Absolute waste of money!

In the past couple of weeks I have been ordering at this restaurant and every time I have had forgotten food, not only forgotten but also stale and cold food. If the items of food are not forgotten then instead you will receive them completely different to what you ordered. Receiving regular burgers which should have all the toppings on, PLAIN without a single topping. I’d understand if it was a one off with this place but it is literally every single time!! Whoever works in the establishment needs firing as I haven’t had a single order correct yet in the weeks and weeks of me going. I tried to let these things slide and thought ‘they might improve for next time’ but instead without a doubt my first thought before I even attempt ordering is ‘I wonder what they’re going to screw up this time’. At the end of my tether with this place and will now not be attending again. Not worth the energy.

Can’t do one simple job and give u the right food . always trying to scam u out of items also . Bicester restaurant is the worse one around they need to look at the staff and boot everyone them out of the door and replace them. How many times I have had to come in there and put u in your places I lost count .Useless as they get . Do one 😀

Advertises as 24 hour, yet shuts the drive thru and locks the door at 11:30. Useless as a restaurant. Either do the advertised hours or shut up shop.

always great value. team are always welcoming & well its A mcdonalds what can you really complain about? great food at the price.

Work for the Ambulance Service, on duty for a night shift. Went to this establishment for meal break to be met outside by an employee saying you may as well turn round as we're drive through only. I replied asking if I could use the...

1am on the hottest day if the year and in record. Me and my crewmate have been working all night looking after the general public, got a meal brake at 1am, desperate to use the loo, so we walked round the side to ask to...

I visited at 10:50PM last night and was greeting with locked doors and 2 staff members sat at a table inside on a table talking, laughing joking around, after a few knocks one of the staff members came to unlock the door and tell me...

I’m mentioning just today’s visit, as it’s very upsetting when you coming to grab the coffee for your colleagues and they will find out that you brought them just a milk instead of flat white.

Popped in here this evening at 17:15 for dinner on our way home from a day out. First time here, and went to order at the counter like I do in every other McDonald's I've been to. We were ignored for a few minutes by...

visited 6th Feb 11:40. we went in and ordered had to wait what seemed like ages for our food and when we then got to the car to sit and eat it turned out my wife’s tea was cold and my plain double cheeseburger wasn’t...

Absolutely poo missed half of the food and drinks wrong size took 5 mins absolutely horrific food also cold poor management don’t recommend ask for 20 nuggets got 15 disopointing I didn’t get proper

This McDonald's absolutely takes care of their customers that orders via the UberEats app. You'll be waiting for 2 hours and then they will cancel the order, wasting your time and leaving you hungry with no food.

Ordered through Uber eats no drinks delivered the poor driver wasn’t given any so restaurants fault!

Came here for an early breakfast Main door broken so entered side door Was bout 730 - went upstairs to sit down (as all tables downstairs said not available with signs on tables) Ordered on app - said eat in available - put table number...

Really bad service half food ordered was missing, Managers not helpful at all head office Really should step in.This keeps happening nearly every time I ordered,Really does need a complete change of staff.

Arrived for evening dinner and had absolutely no bottled drinks or fizzy drinks. All that’s as left was as far as I could imagine was tap water or coffee. Ordered 5 chicken selects on their own with nothing else as there was no point ordering...

Went here for early lunch and also breakfast. Both times staff were helpful and place was generally clean. Pancakes were not hot this morning and suspect been standing a while but overall it was good

Disappointing poor quality lukewarm even my 6 yr old grandson who usually loves McD’s was very unimpressed

I made my order through the app and had the same issue I have most times After I have confirmed payment it goes to a screen saying to confirm “I’m already here” and then to select drive through to collect I state my order number...

Ordered some nuggets with dips Double quarter pounder with cheese meal Hot apple pie ALL COLD.....quarter pounder had NO CHEESE on it and HOT apple pie was the opposite!!! Would of driven myself back, but only 30 min break as work at home till late....

husband is an HGV driver came here the other night for food parked his lorry up has it would not fit through drive through went to window was told he needed to drive through explained he was in lorry pointed to it and was told...

I've only been to this McDonalds twice, both times using the drive through. The first time my burger and fries were lukewarm but just about edible. I left it for a number of months before trying again and unfortunately it was worse the second time....

We came in this evening just before 6pm. We had trouble ordering via the app but the staff could not have been more polite and helpful - we were really impressed with the customer service. The restaurant was kept spotlessly clean as well.

Monday lunchtime in mid october.very busy, especially the drive thru.we ate in store tho,well organised and very clean.staff polite and well-drilled. good job overall!

Had to wait outside for around 20 minutes on a Sunday morning. A member of staff told us online orders are a priority and we would have to wait. Would have been quicker to join the drive-in queue on foot.

I visited this store with my partner to sit in and eat breakfast. I have a medical exemption for not being able to wear a mask and my partner does not. When we arrived at the restaurant, we were told by staff that we had...

I’ve been there on three different occasions and each time there’s been an issue with The order. Twice I was given the wrong order and when I finally got mine and got home, I was still missing Stuff this was all after waiting ages for...

This is a really clean friendly place to eat and reasonably priced. The staff were lovely and friendly.

RUDE STAFF, particularly red haired lady called Ceri. Worst McDonald's Ever they way I was spoke to wasn't friendly and welcoming. instead I was turned away for not wearing a mask. I had genuinely forgotten to bring my mask which was in the car, before...

We went there for breakfast, it was very well organised to respect social distancing. Staff were helpful, polite, knowledgeable.

Set menu meant no chicken legend , everything we ordered was available other restaurants always don’t have something, made a trip up from Birmingham stopped at this maccies to eat . Sat in outdoor seating although both available !!! Toilets not available !!! No salt...

Cold food - no standards - photos x 3 - one is a picture from McDonald’s website / the other two the reality - rushed by staff - dips forgotten - large fries were small and all cold - disgusting

Went through mc donalds bicester drive through for the 2nd time and they still managed to completely mess up the order. All you have to do is listen to the order and prepare the order and the computers list the order. So how is it...

Great customer service from lovely people.Great facilities for the kids and they have a ballon man that can make pretty much anything.

I would not go in as they obviously cannot be bothered about the area around the facility. McDonalds bags and cups in the hedges around the area.

More than 15 minutes waiting, I was number 71 and was called after number 86, when I asked why it took so long I had a rude answer, like some orders take longer... I had the same as 75...

Perfect place to grab a coffee and a bite to eat, Louise the lady in the seating area was very attentive and made sure i always had a coffee, she showed me the best place to sit with charging ports for my phone and laptop.

My Nan loves this McDonald’s great awesome welcome at the door from customer experience leader . Staff were friendly and great to talk to .Food was great and clean restaurant and toilets I could eat my dinner off fantastic .

This is the most I waited in a McDonald’s after the order, I had to wait nearly 25min to get couple of Happy meals, upstairs sitting area was filthy everywhere , lots of dirts under the tables, bins was full where you could not empty trays, only one lady trying to do everything, to be honest she was trying her best, this place definitely need to improve with more staff and cleanliness, very disappointed as we don’t see many McDonald’s in UK this poor.

Called in for a quick bite and a coffee, I massive wait only about five cars in front of me but over a fifteen minute wait. This is a second time this has happened at this location. Coffee was hot and I was actually offered sugar with the drink is the first time for ages . Not bad but not great if your in a rush

We called in on my 79th birthday and the grandkids told the manager and I was presented with a birthday balloon and a hat. The kids thought it was great and so did I

3 out of 3 times I ordered the Bacon Roll with Brown Sauce and got RedTwice I have ordered cheeseburgers and received without the Meat... just bread and sauce?6 times now items missing from orders also.Most people don't have the time to go back into the restaurant and complain either and should have too.Slow service also!

I like McDonald's food. I always have. In the Bicester restaurant though, there are problems. I have visited several times and on each occasion, service was very slow and the food was often lukewarm at best. It's been open for a while now and should be doing much better.

On a few occasions now I was met with friendly service and fast times. No issues with the food, good old mcD's. Having it available 24/7 is great for those times when you fancy a burger or some fries.

Visited this restaurant for a light lunch before shopping and I a have to be honest that the service lets this place down. The food and drink ordered was fine so no complaints there but was first kept waiting as there was no one on the tills, then there was a further delay waiting for the order. To be fair there were other people who seemed to waiting an age. I think they came in for lunch and left having their dinner!!! This is a relatively new McDonalds but my first impressions were not great, not likely to return.

They never get an order right or follow basic instructions. They now have the monopoly in Bicester so don't care.

Ordered a big mac meal and a double cheese burger had to ask for my bottle of orange juice after 5 mins of nobody on the desk tried having my food all of it was freezing cold threw it all in the bin. Should've got my self a happy meal at least then I would of got a toy to play with for the money i threw at the bin

Had made some sausage sarnies at home to eat on way to holiday

I am actually sat waiting to my McDonald’s as I write this. Yep I’ve got the time. Try not to use this place but then think oh I’ll give it a go. EVERYTIME I end up waiting. From simple orders for 1 to family orders. I can see staff running around the car park trying to find the right people for there’s orders. I can see people getting madder madder. This is craziness. MCDONALDS U NEED TO SORT THIS PLACE OUT. I’ve now been given the wrong food twice and had to return it. I’m still waiting.

Fast food ?? Not a chance at Bicester. Always have to wait for food at the drive thru... "Go and wait in the car park and we'll bring it out" and food is always cold..... if I've had to wait... surely its just been cooked?? No way ! Don't bother going here. It's not as if its a cheap option for lunch anymore

I ordered chicken nuggets from the drivethru, they ended up being cold and nearly inedible and a few hours later i threw up.

We been there few time for a fast snack and the quality of the service was shocking. Food cold and wrongly cooked.

I have been here twice using the drive through facility and it is shockingly bad. On both occasions I have had to wait 15 minutes for my food once I have paid for it and then both times the order has been wrong. STEER WELL CLEAR!!!

We often visit Mac Donald’s for breakfast. We ordered at the till, and our food never arrived using the table service offered. I went to the till and it appeared that we had been forgotten. The food was then made and mostly wrong. When it was replaced eventually it was ok. Will never visit this place again.

When in with the ex and kids waited 20mins for the food , and when it did arrive the drinks were half full so had to wait another 5mins for the incompetent staff to rectify this . Place is a joke wll not be going back

Is this really fast food? Its like waiting for a three course meal at prezzo and by that tine you would have finished and left

Stopped here on long journey. Usually like McDonald's coffee but both the black and cappacinno were undrinkable. A waste of time and money

I know I said I wouldn't go again, but I did. Fifteen minute wait for porridge, then got the wrong one. Quite a few people returned while I was waiting having been given the wrong items, not having a complete order or their food being inedible. I rather cheekily asked if my replacement would take as long as the first one did. It did! In fact, I ended up eating the original one and leaving, not hearing my order called out to replace it. This time, I really won't be going back. Whoever designed this 'restaurant' vastly underestimated the number of people visiting - the poor staff just can't cope!

An hour wait for breakfast....I mean seriously. I wouldn’t bother using the drive through. Had to go in three times to ask. Manager running around car park as the odd staff member with a bag once in a while. Worst McDonald’s ever

What a really lovely place to take children, sit and talk to friends or Solo. Its very clean and the decor is really lovely, I cant fault it at all. The seating is brilliant it suits every occasion. For children there are i pads and a table game. Upstairs is very comfortable with nice clean baby changing rooms. The food is good and you can order upstairs or downstairs. I feel this Mcdonalds offers something other ones dont have and thats personal service. I find the staff extremely helpful and nothing is too much trouble. The staff constantly check every one is happy with the service they get. Well done staff you make the children valued and happy.

Design of the drive thru and car park - what were you thinking - my car got hit 3 times whilst sitting in the drive thru queue.

Called in for coffee and ice cream after visiting the outlet village, Good location and easy to find but not enough parking spaces for the number of cars arriving, Service was very quick and the tables were all cleared and clean. Usual quality coffee at a reasonable price.

Have been here serval times and ever time I am sat waiting for food normally 10 mins or more or half the time the people that bring the food pretty much throw it at you and walk back in

Stop at the McDonalds on the 27/2/2019 around 22.30. Ordered fieryBuffalo wrap meal.

The younger members of the family love a Maccy dees, I don’t understand the bad reviews?? Odd, it’s a new branch, that reflects in it being clean, not worn, all mod cons. Service even when we were daft enough to go when it opened was good. Tables around were cleaned quickly, friendly helpful staff. Food was always good. Literally no complaints. We prefer seating up

I know this is a relatively new site so I left this until my second visit. The first was very slow and we gave the the benefit of the doubt. However, a month later and no improvement. Still extremely long wait for meal. Drinks mix was very obviously wrong and, despite telling them this, it took ten minutes (by which time my food was cold) to get replacement drinks of the same wrong mix. On speaking to staff clearing up, this had been a problem all morning, and they were still serving it. It seems they have vastly under estimated the customer volume and they just can't cope. Will not bother again.

Went to the restaurant a few time and every time something has been wrong however this was the worst they had next to no food no chips, apple pies, McFlurrys or milkshakes and coffees plus more ridiculous

OK, so we thought we'd give them the benefit of the doubt (teething troubles etc), and give them another chance. I can safely say that we will NEVER be going back.

Que for drive through pathetically slow (30 mins) with no explanation. Then to top in off no coffee which I was stopping for. Fast you must be joking, slow, slow SLOW. MacDonalds you need a quick exit on your Drive Throughs so people can bail when you cannot cope.

Came here for breakfast around 745am

Slow....very very.......slow! Staff appeared not to have had any training and nobody knew what to door who to serve. Complete disorganised, terribly situated an accident waiting to happen. And discarded little now all over bicester and surrounding villages, why was McDonald’s ever allowed in Bicester?

Very clean and tidy. Staff very helpful and efficient. Read the previous reviews but honestly speaking cud not fault it one bit. Just pukka as they say. Will be visiting again. Awsome food and service. Thank you.

Food was quick, staff all super friendly & helpful - asked me if I needed any help as I was on my own with my son & his scooter. Restaurant was clean & tidy, lots of staff around sweeping up & clearing tables. Really pleasantly surprised :)

Having to wait for more than five minutes for a simple order to be made makes a joke of the word fast food.

Living in Bicester and having to usually pick McDonald's up on the way home from days out via Banbury or Oxford, it has handy when this one in Bicester opened.

Came here a few days after it had opened