McDonald's in Cheltenham

Rubbish, 3 meals ordered, 2 were wrong !! How hard can it be to put 3 meals in a bag, rang store they wouldn’t do nothing about it.

Been coming in this store for years. Staff are always pleasant, efficient, helpful, despite how very busy it gets at peak times, one of best we been in for service.

I think this is now the 6th time there was something missing from the drive thru order. When I asked for compensation, I was told sorry, my manager said we can't do that unless you phone through as soon as you find out. Just tried to phone, multiple times, but can't get through LOL. Now I can see why people kick off down there, and get arrested.

Terrible staff, totally unhelpful and cold food. Will never go to McDonald's again. So disappointing when your cold and hungry

On a busy Saturday lunchtime this branch is rammed. Drive thru pretty crazy too. I walked from over the road. Ordered a happy meal. For some reason the order number disappeared completely off the screen. The staff were clearly working very hard and doing their best. Annoyingly my box wasn’t folded correctly at the bottom and food neatly fell out on the pavement!

Attrocious service from using the drive through. I was asked to park up after placing an app order, and had to wait for cold food and parts of the order that was wrong. Absolutely useless, and trying to make a complaint is impossible. Staff attitude stinks.

Toilets worse than a busy truck stop Untidy. Stained urinalysis. Stinking. Toilet seat broken and filthy. In restaurant- untidy. Seats torn. Was refurbished relatively recently …. So hard to fathom.

Clean and friendly place where we popped in for breakfast. Neill the lovely man clearing tables was brilliant and excellent at his job. Food was hot and a good price but paper cutlery doesn’t work too good with pancakes!

Crisp high 5 from the hype man at the door ( this is serious, was a very helpful and friendly member of staff) Chips were cold No milkshakes

It serves McDonalds. Like the other McDonalds. I like to give it three stars because it doesn't warrant the title of 72nd worst café of 72 cafés in Cheltenham.

Time after time we visit this restaurant and they don’t have the milkshakes on. We come because it’s the closest to us. Why have it on the menu if it’s never available, a company this size should have available what they advertise. Very disappointed for what’s likely the 10th time 12 months they have no milkshake. Joke

This store says it is open 24 hours a day. This is false as we were removed from the store at 12:15pm after being requested to leave multiple times. Staff were very rude and there were vodka bottles in the toilets. Toilets also smelt horrendous. Food was adequate but the staff are nasty people

The restaurant floor is covered in dropped food and rubbish, the tables are dirty with trays of food left behind by the previous occupants, and when asking an employee to clean my table they rolled their eyes. The staff look overworked and dead inside, and the food took 30 minutes to arrive. No help from the manager who looked like they could not get rid of me quickly enough. Terrible quality and customer service. Would not recommend it.

it is still the best for that quick on the run breakfast and the choice has got biger ,,, So more to eat..

I went through the drive through and was told to park in the car park as my food was not ready i waited 10 minuted i then went back through the drive through and asked where my food was. I was told it was given to someone else in the car park but i could have my food for free once again told to wait in the car park. No sign of the food so i walk in. They said someone is outside with your food. I said i have paid already how is this free. My food by this point is cold and well no free food. Waiting a total of 30 minutes for my food. No sauce and cold food. Bad service. Will not be going to that place! Fast food is not 30 minute with a manager with a bad attitude! Date of visit: October 2022

This place is disgusting dirty and food is just poor quality, as you enter this premises you can’t avoid seen how dirty this place is, food cold and tasteless and get the order wrong I won’t be coming back

Not open 24 hours as advertised. Unbelievably rude staff. And misleading as to how long there ‘change over takes’

Dreadful drive through Cannot hear the staff The staff cannot hear you Orders wrong Missed items Never have full menu Not clean inside Completely disorganised

Tried to grab a burger at half past midnight and they were not taking orders for another 30 minutes because it’s ‘handover’. Don’t know how long they had been closed for before that. This is unacceptable if they are advertising themselves as open 24 hours a day. Which they are.

We came with a disabled service user who always has mayo with every meal. We politely asked & offered to pay for a small pot of mayonnaise. We have been to several McDonalds franchises before & this has always been accommodated. A young lady asked...

We have just visited this McDonalds and decided as they drive through was busy, to go in and order and take away. The restaurant was very busy, we ordered at the machine and then proceeded to wait with the other people for order to be...

Me Ordering at drive through: "2 quarter pounders with cheese and two large fries please" Staff: "let me repeat that back....5 big macs, 3 strawberry milkshakes, 10 chicken strips and a McSalad" Me: "no, 2 quarter pounders with cheese and two large fries" Staff: "was...

I recently went to McDonald’s for dinner. When I got home I was shocked to find 5 nuggets instead of 6. 1 star taken off for that. Next i found 3 quite burned chips. 1 star taken off for that. Food was either very greasy...

Got up need to go to Kingsditch into mac's for breakfast drive though all very easy good price for the meal. Ate in the car park watch Sea gull rip open a bag but no food.. Still was better than watching TV

We want breakfast quick so off we go to McDonald's. Not long at the drive in. Order breakfast , as good this time as in the past, well we all have off day's

Wanted something warm not an M&S sandwich Order the Chicken Bun thing. It was not bad for a change.. The restaurant keeps well to the Corvid 19..

I rarely go to Macdonald's but we decided to have it as a special treat. No problem with the food but they missed out two items. Got home - found out what was missing! Phoned up and spoke to the manager (Fasos??). He apologised and...

Terrible vegetarian burger (2 fingers of mush, soaked in sauce) ranks amongst the worst food I eaten, coupled with flat drinks (again) and no toys with the happy meals. ‘Steer clear of the drive thru’.

OK food, friendly staff - but they can never hear you from the Drive Thru because their restaurant is so busy so you end up repeating everything 3 times.

Still the worst. Ordered two meals. The Diet Coke was normal Coke and was flat and without ice. The chips where stale and cold. Supposed to be nine chicken nuggets and only six given and only nine cheese melts when should be twelve. The queue...

Had to go to the part of town where Mac was.. Two egg mac meals and coffee and orange drink.. all OK This is on of the best meals there..

Ordered breakfast this morning - left waiting 10 minutes at drive through window only to be given cold food. Not impressed at all! For goodness sake McDonald’s stop giving out cold food!! The Cheltenham high street is always hot & tasty why can’t the Kingsditch...

came in hjust before lockdown athou it was busy we still got served quickly the food was hot and tastey

lets have a Mac.. So off we go into the drive though order big Mac chips and a coffee (black) All works well in todays world.. As always McDonald's hits the SPOT...

We like there breakfasts and the drive in open.. Not to long a wait all very good a meal we have when we fancy.

Our first restaurant visit to a McDonald's eat in since lockdown.Kids were super excited for their long awaited MC D's Saturday morning breakfast. Didn't know what to expect but on first sight was Glad to see order screens were being cleaned down after each use.Wearing...

At this heightened time during the coronavirus outbreak I was sceptical about ordering a drive thru yet after receiving an email from HQ that all staff were taking extra precautions I felt it was doable. On being handed over the food (on 20 March) no...

Three times now this place has got the order wrong! I even checked the screen. Got home and half of the order is missing. Terrible service.

Shopping and looking around Cheltenham grand-daughter some thing to eat.. She loves their chips so that's what she had.. Instead of a Big Mac Beef, had the Chicken for a change ,, and was very good, Try it..

Had to have a childs seat fitted at Halfords .. Mcdonald's opposite in to drive though order food pay and eat in the car park .. All OK for quick meal...

Waited, over 20 mins for order when it finally arrived it was cold! Worst. Mcdonads I have been in! Worst customer service also!

I can’t fathom the thought of a worse experience at McDonnalds. It all started when I received my bbq bacon wrap (the crispy one of course) WITHOUT salad. Upon receiving my meal, and to my surprise the ignorant chefs failed to put bacon inside the...

So I went in to collect a meal for the family as a treat. Collected my order and drove the 15 miles home just to find out that the staff had failed to give me my fries. I ended up with upset children who didn’t...

Children force your hand sometimes and McDonalds is often a quick fix for hungry kids for Friday “after school clubs” but McDonalds on Tewkesbury road must be a master class in how to screw up an order and how to serve food that cools off...

Again the milkshake machine is down! They haven’t got numerous things! Again! They’re a neglect to and a mockery of the McDonald’s brand, tut tut

Got to be the worst MacDonald’s in the world. Service they really don’t understand what that means. You can sit at the drive through for anything upto 20 minutes waiting to place order. Depending on which lane you choose you can sit waiting for a...

The most dreadful Maccies I have ever been too. Admittedly it was busy when we went but the service and staff was atrocious. Staff arguing with each other. None of them appear to know what they are doing. The guy serving me was carrying my...

Second time I have visited here and again the order is wrong. Only half the order received! Don’t bother wasting your money here! Never again!

I was working close by face painting for smyths. Popped over for coffee and wrap of the day. I thought staff were friendly. Not the biggest of Maccies. On the retail park so plenty of parking.

Unless you want to wait 20 plus minutes for food, I suggest you go through the drive through! The drive through is a bit tight so vans may struggle! Pleasant staff. Inside the restaurant the toilets and tables are clean, although the food selection board...

fancy something to eat ... Chips for grand daghter me a big mac bacon.. Drove home not very far,, the meal was COLD.. If I had been near the resturant I would have taken it back.. It was lunch time they make have a lot...

Took my 8yr old son and friend to get a Macdonald's drive through after their Saturday football match. After a longish wait we managed to get to the ordering point and we were ordering out food and drink when we were told they had sold...

We ordered 2 Big Macs with bacon but both came without bacon despite being in the “bacon Big Mac” boxes. The que was too big for it to be worth going back. Disappointed!

Claims to be open 24 hours, more like 2.4, Not even the drive through was open. Experience was terrible, will not be returning.

Had to go store on the estate, we had a breakfast egg macfufin ( spelling) all good and fresh. The only thing that gives me a promble is the way into the take away very tight drive in good job we where in a small...

visited janurary food was good staff apered friendly but food could of been warmer .and the wait wasent to bad

I went to McDonald’s today for lunch with my girls. I used the self service machine to order. I then waited 11 minutes for my food. Within this 11 minutes I witnessed my order being passed from one employee to another to complete. They walked...

After a visit to the hospital with my parents and stopped in for lunch. The front of house lady Anna was lovely, very cheery and was very kind in helping me get my dad up out of his chair. Take note on the chairs, they...

Grand children wanted some chips... They call it Old Macdonld's Farm, So off we go to the farm, they had chips and red dip we had a coffee, All was good at the farm...

Going out of Cheltenham have time for breakfast, this I think is a good stop for this meal not as good as Full English but does come close..

A good McDonalds to stop at.. quick to access.. staff very helpful and friendly. Food quick.. what more do you need.

Plenty of good points here, good food, delivered exactly as ordered and quickly, despite being busy. Spoiled a little by the spilled strawberry sauce on the sundae making the container very sticky.

Wanted breakfast before drive. Went to drive though ordered paid collected. Parked up, Had breakfast food was very fresh and hot. This is the best breakfast if you do not have time to stop at a café for full English. Wish they did as an...

I’d turned up to a meeting at the racecourse too early and this was nice a close by to kill time. Good food and table service which is new in most places now. WiFi was good which meant I could get on with some work...