McDonald's in Hillingdon

We had a weekend in London and stayed in a hotel near to this Maccies, so visited for the first time today, for breakfast. Sat down and ordered via the app for table service. Literally, as soon as the order was placed a member of staff popped up asking if we'd leave a review on Google. I said we'd literally just sat down and hadn't received our food yet but she seemed to not understand, or care, repeating "on Google". I asked "What on Google?" and she replied "Leave a review". I haven't got patience for such nonsense so I clearly stated "No, not until we've eaten" and she left. The same lady brought our orders and didn't say a single word, clearly needs customer service training. Also, delivery riders were sat with helmets on, all on the front window seating area, not very inviting. The food arrived hot and correct so that's the only reason this review isn't one star! To make it worse, I work for McDonalds so I know the service today is not what is expected in any store! We won't be returning tomorrow.

I ordered egg and cheese they sent me Bacon muffin this happens 2nd time round i ordered 2 now tge driver won't even return Thick staff that can't read simple instructions

The place is clean and well maintained! Very friendly and smiling staff! Thank you, Gagandeep!

Did not expect this coming from Mac Donald's at Hayes Town. Our 3 little kids were all excited to get their new Minecraft toys with the Happy meals but instead the staff gave us the old Sonic puzzles. When asked about the new toys about they said its over and then just refused to comment. Felt bad for the kids ☹☹☹

An employee called Anselm served me, he was the best!

Was delivered incorrect order.

food wasn't hot and the burger was all messed up

good timing.amd kept me inforned.got wrong condiment

The first time that we have had McDonald's that the drinks wasn't spilt. Excellent delivery driver

Missing many items and requirements/requests not met

No collectible, clearly taken by the driver as the bag was open.

I order 2 happy meal they only put inside 2 frise nothing else other think is minecraft week but still send rubbish paper book! And I order cheeseburger with extra onion and pickle and nit extra nothing inside well done Hayes mc Donald

Food was freezing. Not in a bag and delivery person walked

AMAZING idea 2 put a soft drink lid under the coffee lid, no spills and all food was hot! ty

If I could give a no star review it would still be too good for this place can never get orders right leave food sitting on side while waiting for other items

Though the food was warm but other than that , was alright.

I arrived at McDonald's at 6:10 AM, expecting it to be open as per the scheduled hours. (6-11 pm ) Unfortunately, the restaurant was still closed. It was quite disappointing to wait outside when I was looking forward to grabbing breakfast. I hope they can improve their opening time consistency in the future!

no straws and no dips which is missing in the bag

order salad there is no onion and order meal with coke there is no straw. food is fully cold. worst experience ever

the time kept updating, I left clear instructions for driver, he shouted at me in front of my customers saying he doesn't know where anything is. Crumpled my bag upon delivery, even my customers commented on how cross the driver was. not good at all. The delivery driver can't follow sat nav 5 minutes around the corner without getting lost/annoyed. shouted at the customer. it's only 7am!

Ordered was never delivered after even though it said it was. Time was 1hr 15mins - terrible service. Wont use this service again

Bit cold the burger and chips coffee spilt in bag

Ordered chicken burger got double cheese burger

The drinks were spilt everywhere and we were even missing a drink. The nuggets were cold

Food is missing. No dips at all no straws for the drinks

Bacon roll meal wasn’t delivered and the 2 sausage egg muffin meals had no cheese

I never received my order even though online says it has been delivered

Food cold and no straws and sauces. Driver obviously had other deliveries before mine so then it came cold and cokes spilt

The only items we received was the happy meal and the medium drinks. This has happened countless times now, very unhappy customer again. Pay money for food only not to receive it. Very poor service.

Always busy, it takes a long time to get your order. Clearly understaffed. Not satisfied. The place is clean, taking into consideration that there are so many customers and they don't have enough staff.

the big bag was half open hardly any chips from medium meal?!... only 1 sauce and considering the delivery was around the corner it took longer than time.

food late, kept changing delivery time, food stone cold when arrived

March 4th 2025 late evening around 10pm I went there and I ordered 2 chicken burger. During the waiting time ( not busy) I saw a young lady preparing my burgers ( the worktop was visible). I asked an other lady how they prepare the food without gloves or salad spoon, she says let me ask my manager. When the manager came, she was that lady was preparing my burgers. I asked her again and she says and when I told to her that I saw you that, wasn't use gloves or salad spoon. She says, in all the McDonald's shops no one use gloves and salad spoon. Guys Imagine what we are eating it McDonald's shops. After I cancelled my order. Shame, shame, shame.

Good service delivery deliver is very good man

I ordered my food at 2.34pm and it was delivered at 4.43pm, bag broken food stone cold

Brilliant Macdonalds in the heart of Hayes Town. Swift service. Hot food. Good deals. And friendly Macdonalds atmosphere. Only downside is customers could help putting their finished trays away once frequenting this establishment given the high turnover of patrons. This would not only help the staff working hard there but also provide a better atmosphere for customers who are just entering!

Missing items yet nothing done by customer service really unhappy

I would like a refund my drink was spilled when I received it from the driver and no straw came in the bag

McDonald’s didn’t listen. I didn’t want cheese in my sausage and egg McMuffin but there was cheese in it. I even specified in my order NO cheese and now it can’t be eaten.

dissatisfaction with a recent experience I had at one of your McDonald's locations. Unfortunately, the level of customer service I received was far below the standards I’ve come to expect from your establishment. I arrived to pick up a delivery order and found myself waiting for over 20 minutes. Despite the food being prepared and sitting on the counter, the staff repeatedly refused to hand it to me. Instead, they continued with other tasks that could have easily been managed by other team members. This lack of urgency and consideration is concerning. As a customer, I believe it is essential to be treated with respect and efficiency, just like everyone else. The principle of "first in, first out" should apply equally to all customers, whether they are dining in or picking up an order for delivery. I have reached out to your rider support team to report this issue, but so far, there has been no action taken. I sincerely hope that you will address this matter promptly to ensure that future customers do not face similar experiences.

Good was cold and burger missing but charged for it on top of that no one answered the call when I rang

Basic cheeseburgers were not served to the specification described, nor were my dietary requests met . It's very simple food I see no reason to not get this right. equests to swap toppings honoured.

ORDERED TWO LARGE DOUBLE QUARTER POUNDER WITH CHEESE MEALS AND ONLY RECEIVED ONE DOUBLE QUARTER POUNDER WITH CHEESE AND THE OTHER ONE WAS A QUARTER POUNDER CHEESE MEAL AND WAS CHARGED THE SAME PRICE

hot drink spillage inside the bag but no big deal

Today I ordered 2 big mc but I didn’t get it. By mistake my delivery address was work place (Costco, hayes) and I went to pick up there. I waited for 5 minutes and I was checking his tracking as well. I saw he was going to international market, hayes. Immediately I went there to pick up, but he send me picture of that place with delivered notice. We didn’t get our delivery. We asked everyone there. He didn’t answer the phone. After 10/15 minutes, he picked up the phone and said he waited for so long and left from there. He was laying, because, We were checking his track.

Time kept increasing and items was missing

Failed to deliver a straw with the drink yet again and burgers were cold

I ordered carrots and I've got pineapple instead.

food was dripping in oil inedible

How can you get peoples order wrong every damn time.

Food was cold and didn’t flow instructions as woke everyone up in the house

I found cheese in both burgers when i have already mentioned i have allergy to cheese. I would like a refund back

Received all food that was ordered unlike McDonald’s Modial Way branch which always mess up my order.

No straw.... but everything was warm and nice

Ordered 1medium and 1 large chips they came very very small. Burgers and drink were fine

driver kept spam calling and moaning at me, I had to put my dog away and come down stairs unless you live in my block you cannot get direct access to the elevator 😒

The drinks were thrown and leaked all over half way full! There were no straws provided either. I want my tip back. Bad service.

no golden syrup x2, no sugar for coffee, no spoons, and no additional pepper that i asked or.... terrible service, they getting worse

excellent service. Quick delivery considering I gave wrong address. very efficient. good food.

Too many time Hayes town McDonald’s gets orders wrong. Do not order from this macdonalds

forgot half my order and make me walk back and made me wait 30mins for 2 cheese burgers, staff are not motivated and this will lead to less productivity as a result the business total cost will increase leading to an overall drop in market share. bajwa would be proud

Straw and bbq sauce which I paid 70 pi for is missing

The coffee isn’t coffee it’s water and milk

I ordered Chicken Selects but the resteraunt gave me Mozerella Sticks instead. I was unable to speak to anyone to get the correct order. Instead they only gave me a refund. Not good enough.

it was completely the wrong order, and once again, after the driver dropped it off, there is nothing you can do, cos noone pick up your call, answers your message etc. so the quality was good, for someone else, delivery was great 🤦🏼‍♂️🤦🏼‍♂️🤦🏼‍♂️

is taken 50 minute until the order was at my door.NB: restaurant is 5 minute away from my house by car.Driver didn't find the adress and my daughter come dawn to pick up order.(1 level).i think is not the driver fault ,but the restaurant

It was so bad , the service was bad and the manger was extremely rude. Because I was black they treated me badly and im disgusted and disappointed.

Ordered for delivery, Item's missing from order, Fries not cooked, burger raw. Not only have I paid excess for delivery but these people quite possibly have given me food poisoning.... Time will tell. Avoid at all costs This place is the very definition of Junk

The driver was rude food was cold and as always part of the order was missing which seems to be a thing these day with McDonald’s.

I order sweet chill 2 dip but not deliver with order i pay u

Be careful what’s inside your drink or food ! Found this in the drink second time already ( don’t know what is it ) the staff doesn’t care about the quality of the food - they should be more careful!

Although the food was edible, when it reached us it was stone cold - even the coffee! The person who delivered the food brought it to the door in brown bags, with no outer bag to keep the food warm and it being a very cold evening everything was freezing cold. I have been in hospital and was looking forward to a food delivery. I was very disappointed. Do you not provide anything to keep the food hot in transit - especially as the delivery driver was riding a bike ( not a car even).

The driver had not a clue where he was going … food was cold … missing orange juice … straws and dip

thank you for the refund the coke had spilt all over the chicken nuggets so much so the bag and box had disintegrated cheers daren

Got the order completely wrong I feel I been ripped off

I come all the way out to find the delivery guy and he start to be rude with me that not good and all my food is cold bcoz of delivery guy , he can’t find my place bcoz he can’t read English

food was cold ordered sauces which dis not come and no saw for the milk shake.

Driver was very sufficient no spoilage of any drinks. Appreciate it

Not the best mC I've been through. Especially if you go later on the evening, not the best place to go. Not the most pleasant place.

there was no straw with the drink and the drink was not full it was a bit lesser than it used to be fries were cold there was almost no mayonnaise in d burger

Nice hot first time and early

Whenever I order from the Hayes McDonald’s either on here or on another platform, there is always something missing. Either food or condiments

They can't get an order right worst McDonald's

All my drink was leaking in the bad and wet my food i wasn't happy

the food was delivered cold, no straw and the sauce wasn't packed.

THE FOOD IS NOT HERE I HAVE RANG JUST EAT AND MC DONALDS SEVERAL TIMES WE HAVE BEEN WAITING 2WHOLE HOURS

Food is cold and missing items

Dips missing. No napkins. Fries half full.

Missing banana milkshake. Delivery driver said no drink with my order when I clearly ordered a meal..!!

ordered a big mac came with only 1 burger pattie

for my drink i dont get a straw

Rude driver missing part of the meal

the food was stone cold when it arrived, I ordered a terrys orange mcflurry and it came half filled with no orange/chocolate sauce and it was meant to arrive 25 minutes earlier but it kept saying it's being prepared so it got pushed back until 22:35 when I ordered at 21:50. I would order from a different McDonald's if I was you. I work in the hospitality industry and I know you have to ready up the order once it's prepared so a driver can be selected to come pick it up.

Missing straw and sauces. Drink had leaked in bag. Food was like warm.

My order wasn’t delivered, I ordered it at 7.30pm and it’s now 10.05pm, no food delivered.

I had to give one star otherwise they don’t even deserve that, We yesterday ordered but the burgers were mess stuff was falling out like it was just thrown together. The drinks were leaking everywhere, and they didn’t even bother to give straws or napkins. Honestly, it was the worst experience ever. Definitely not ordering from this McDonald’s again. Avoid this place if you can. The staff here doesn’t care about your food!!!

Im so disappointed im a macdonals worker too i pack deliveries making sure there are tissues, straws, spoons for the person who ordered takeaway. I ordered takeaway yesterday absolutely disgusting! the drinks should be double lidded to cause no spills!!! no straws was there my ice latte was spilled in bag, it was leaking!! no ketchup, no tissues nothing the meal was absolutely cold and im so sick today because im sure they don't use the rule proper hygiene! my stomach literally hurts so bad since eating from here. Never ordering from here.

mongrols. CANT READ. FOOD STONE COLD AND NO SAUCE

I am disabled and the courier “when he saw my leg and crutches” was very rude!! He also refused to give me my food unless I gave him the code immediately. Regardless, that I insisted he give me the food he stood there arguing with me for over 2 mins refusing to hand over the food I had already paid for!! I am disgusted by his behaviour and very very disappointed!!

First of all the driver was poor at following my directions, other delivery drivers had no issues. Second the bag that contains the spilled drink was ripping apart and dripping due to spills finally causing the other bag containing the food to also start to rip. Sadly I'm unable to attach photos to show this mess..