McDonald's in Cardiff

Appalling service ordered with the McDonald app an used table service but the guy at the counter decided was was just going to call out the table numbers instead of actually bringing to the table. Not like it’s a busy time

Absolute nightmare pulling into the premises when you don't know the area!

Every time we get drive thru they mess up the order. How can the staff be so utterly useless? Paying for food you didn't receive is akin to theft and trying to rectify the problem afterwards is virtually impossible.

Actually, it seems to have gotten a little better lately. Edit: has had a refurbishment and is now worse than before

Ordered 2 big mac large meals .service very slow.Food cold returned it.Replaced again with cold chips and the amount of chips was less than a reg portion. Spent thousands on refurb but standards are very low.

Terrible experience at this branch — not once, but twice. I ordered a Philly Cheese Stack to take away, and when I got home, I found the burger was completely incomplete — just the meat and cheese, nothing else. I went back and a manager named Claire gave me a code to get a replacement meal. I returned another day, used the code, and unbelievably, the same thing happened again. When I complained, a staff member falsely claimed to be the manager. After pressing further, she brought out someone else in a white shirt who was also extremely rude and unhelpful. Both showed no professionalism and didn’t seem to care about the repeated mistake or the customer experience. Date of my visit: 08/04/2025 Time: around 12pm One word "shocking"

Meh Big Order Like Usual 5 Star Food As Awlays

Have had several occasions where my vehicle has been damaged on the speed bumps that are too high, My vehicle is not lowered and due to these bumps I've had to have my exhaust pipe repaired which still has yellow plastic along it from the speed bumps. I've contacted customer services.

Food was missing items again and drinks spilt again and food stone cold again ! this is a regular occurrence with Mc Donald’s after paying nearly £50 for a Delivery and still can’t get it right again, annoying this happens every time I order from only McDonalds.

Wrong food cold don't recommend it

Food arrived hot and complete

went to wrong house called me and I told him he was at the wrong house. spilled my drink and food was cold, also wasn't using delivery bag

cold and tasted like rubber, awful standard

Spent £53 as a birthday treat and most adults meal was missing so we didn’t get to eat! , food came absolute freezing! Not even a bit of sauce or a straw! Shocking will never order from mc Donald’s again

The wrong order arrived so I was told to keep that order and would have to reorder my food!!!!

It’s McDonald idk why I’m even doing a review. U know I know

We ordered extra toppings and they gave us less than the standard serving. Sauces were left off order. Fries were like cardboard.

delivery guy was great 👍 refreshing and polite 👌 thank you sor

Drinks spilled slightly, bottom of bag was wet and almost tore open, restaurant forgot the sauces that were on the order, again.

all great.. and great delivery service 👌

Got my order wrong not the drivers fault.

The driver was really lovely and had the best tunes on in his car.

food was cold and missing parts

Constant missed items, once or twice you can accept but everything there’s something now it’s a joke, it waits

Wasn't sent a toy with meal. New sauce wasn't sent either, and my burger was sent as a regular burger without my changes. Literally said no pickles and that's the first thing I was greeted by. Burgers put together sloppy.

Paying £1.89 for a medium potato and receiving the small size is ridiculous

Not happy at all bag was dripping wet drink had all been spilled spoilt my chips and burger will not be ordering again any time soon waste of 20 pound

Was my missing my most my food now I got to wait 7 days for them to even consider getting my money back

November 2024 Just had a total refit thought we would retry. Oh dear. Tables highly packed together, uncomfortable and unclear who was staff and who wasn't, some staff had no uniform. Customer service dreadful with the usual non interest when order was wrong as it usually is there. Food thrown together. Chips tasted weird. Long wait for food. Milk shakes couldn't be drunk with straws which fell apart. 2 of the self order machines had no receipts causing chaos as people didn't have proof of order. Not a great relaunch. Best part is they still haven't fixed the bump in the road on the way out that usually spills all the drinks when you takeaway. Total shame. Update October 2022 Food cold and lengthy wait. Floor so slippy was like an ice rink. Ladies loo disgusting with blocked sink and water all over the floor. Never EVER have they given us the dips ordered, even when we order takeout. Sat in today, bad atmosphere in there, floor really dirty, many tables uncleaned. Food not great, cold and looks like it was thrown together. Milkshake machine out of order the last 6 out 6 times we visited. Won't be back.

It's a regular McDo. Quite large, quite busy. There was a lady doing crafts with some kids, which was nice. The receipt printer was broken.

Food arrived hot and the order was complete

Staff are awful full of attitude. I’m here now and the manager has just really tried to belittle me never ever again. Food is awful

food freezing took ages to come all battered in the bag

one of the double cheeseburgers had two bits taken out of it

wrong item delivered and everything cold plus no sauses

Not happy my kid is without her food

Order was fine just took McDonald’s a long time to get McFlurrys and milkshake/coke guess they aren’t fast food anymore

My food was cold when it got here the chips wasn’t the best like

driver didn't come to door to deliver the order all the drinks were split over the bag and the driver was very rude about it

All items accounted for and hot. Packed well so none of the fries spilt during transport. Many thanks ☺️

Consistently serving the wrong orders. Manager says sorry but doesn't take action to rectify. They don't care.

cold food. all my dips and straws were missing.and my neighbour had to phone me to tell me my delivery went to her house. normally a good service.very unhappy with this occasion.

Delivery was super fast delivery man was efficient and polite.food wash shocking

Also all the drinks were damaged they leaked everywhere to the point they were empty and dripping everywhere I am asking pls for a refund on them

Perfect order this time, always makebit better, than pervious time happy this time thank you 😊

It's a McDonalds, what more can I say.

We were sent all the wrong food and what did arrive was freezing cold

Delivery person was very polite

Food was cold, items were missing. I asked for door delivery he waited outside my garden. My drink was spilled. Really rubbish delivery.

Never have ice. Inconsistent food quality. Sometimes cold / not freshly made. I go to Llanishen McDs as that’s always reliable

Ordered via app for order and collect breakfast, only two wraps, took around 15-20min would have been quicker yo go in or use drive thru if we hadn't paid on the app

Food was cold and they forgot the syrup for my little girls pancakes she was absolutely devastated was really looking forward to it

Food was lukewarm so you guys need to improve

Delivery Driver was rude on the phone because he didn’t read the delivery instructions where I asked him to come to back entrance. I was waiting outside for him to

Driver either clicked he was delivering early to try and impress or thought he’d stay chatting with the other delivery drivers, had my food for 45mins before he left McDonald’s. including getting here my food took an hour from delivering status. Joke

Really poor ! Awful rude server very impatient! .. Food was squashed my daughters burger was flat all on the one side ! My philly cheese burger only had burger & cheese in no other toppings / sauce or salad ! Once your in the drive through & got your food you don't have time to check it once you get home...then it's awful ! Do better!!

They've recently reopened after a refurbishment (March 2025). Food was hot today which makes a lovely change from before they closed. Drive thru is a bit narrow but there's not much they can do about that. Plenty of parking.

(drive-thru) Fairly good as McDs go. The wraps are generally well wrapped with top open and bottom firmly folded shut. Importantly, the chicken is successfully placed top and bottom, and not side by side, as well as having good distribution of fillings/sauce. 10/10. 5th star would have been achieved if the salad ingredients were effectively tempered. Often the wraps have deliciously piping hot chicken let down by freezing cold lettuce and tomato/cheese etc. The chicken salads are good, but same issue with being so cold as not tempered. The Caesar salad dressing is well-missed from years ago. EDIT: removed 3 stars to put this at 1 star. Just had the WORST experience yet. Wrap was half full with both pieces of chicken side by side. As a minor note, they got the order wrong and had to refund. I'm not too bothered by the refund, but even a monkey can be taught not to put the chicken side by side.

I'm so unhappy! I was missing some items from my order and it seems to be happening all the time. Really disappointing!

Food was drenched due to poor packing and poor delivery drink was in the same bag as food so it had drenched all the food and icecreams couldn't eat any of it

First of all your staff all spend there time chatting rather than working because of this whenever I go in store the service is incredibly slow and it seems like no one actually knows what's in stock the last time I was there in person I ordered big macs after waiting for 15 mins a member of staff came up to me they ran out of big Mac sauce so I said that's fine make them without them when our food arrived to my surprise we had big Mac sauce in our burgers so idk if your staff just cannot be bothered to check your store rooms or fridges maybe some additional training on using your eyes in the work place its honestly ridiculous. Secondly Newport road has been the only McDonald's to have given me food poisoning for 2 days straight so I dread to think about your employers hygiene. Third and lastly don't order from Newport road online as they always miss items off order once I ordered cheese dippers no salsa and I was sent the salsa but not the dippers absolute joke. They also constantly miss items off in store but atleast your already in the shop when it happens. I love McDonald's but honestly Newport road is in desperate need of new management re training and a health inspection certainly couldn't hurt neither the store is dirty sort it out

You have left a double cheeseburger off my order ?

All food was very cold and it showed that the driver had been out delivering the food for nearly 30 mins so was food was so cold not happy

Didn’t have the cookie I ordered, got the wrong sauces and didn’t put any straws in the bag

The food was cold and missing items in the order

Biggest imbeciles to roam the earth

food was all correct and tasty, they NEVER include the sauce pots that are ordered though

Took over an hour since being accepted

He’s put he’s delivered it and he hasn’t !!!!!!!!

Food was cold and delivery time kept changing. No wonder why.

driver was great, even if the map puts my address on the wrong side of the estate.

Good food, used the drive thru and they'd missed off 2 of the burgers so had to back track and go back around, slightly annoying but at least the food was good when we got it.

I’ve been given the wrong order

this mcdonalds is just getting more and more down hill they can't even get an order right

I was missing a chicken mayo and fries twice in a row this has happened

Unfortunately, this morning's breakfast order was a complete muck up, from two rashers of streaky bacon in the bacon roll, which barely covered half the roll, to no hash brown with the breakfast and finally a latte instead of a toffee latte. It's not convenient to just turn around and return, come on staff wake up.

all food was cold an had to go in micro wave

This order was to replace an order that did not turn up. The order arrived and it was cold. Dreadful service. I request a full refund for both orders. I will escalate this complaint to a senior level if required. Extremely unhappy customer

Can never get the order right and I ordered meals and all the fries were missing

Not only was my breakfast order cancelled the family deal was not in the bag for lunch. Disappointed!

3 stars as it was delivered slightly warm

Ordered a feed the family meal and 2 x Mars McFlurry. Received the McFlurry’s only. The driver when confronted said he asked them twice if there was any more to the order but was told no! Tried to contact them but constantly get the answer machine!!!

Food was cold were been sitting in restaurants so long , pop was tipped on its side from delivery so. None left

everything was cold and over than one and 20 mins late

really bad wish u could submitt photos the order was freezing the burgers were black and solid the big mac was missing a burger and looked like it had been thrown at a wall

Ordered nuggets here with sauce it was not added in the bag this is the second time this has happened.

For a McDonald’s was surprised to find all items ordered in bag and warmish

food did not arrive but driver said that it was delivered.

Disappointed Every Time – Missing Items & Bad Service I don’t know why I keep giving this McDonald's another chance, but every time I go, they forget part of my order. This time, I specifically asked for a box of pickles, and guess what? Never got it. On top of that, my order was missing other items too, and the service was just awful. The employees seemed like they didn’t care, barely acknowledged me, and acted like I was the problem for asking for what I paid for. send like they were purposely keeping it behind for themselves to snack on. If you enjoy getting only half of what you order and dealing with attitude, this is the place for you. Otherwise, go somewhere else where they actually get your food right.

15 mins through the drive thru, with just 3 vehicles? Got the coffees wrong first so had to take them back. Then 10 mins later the food comes, as we are driving off we realise we haven't been given the hash browns or my sons orange juice. Which he likes to take to school.. newport road is way to busy to turn around on a weekday so that wasn't an option. Has been shocking for a few weeks now, and we come every Monday morning. Not any more!

The order literally didn’t turn up✋

Loads missing! And 40 mins late fuming

Forgot my child’s happy meal AGAIN. Shocking down there, they need to wake up.

The delivery guy came late and didn’t come with all of our food and got lost around the back of the house and had attitude when he phoned me and I tried to explain to him to come to the front of the house

After waiting an eternity food was served cold and the chips were raw. Absolute waste of hard earned money. Never again 😒

delivery man was kind friendly lovely in fact thank u sweet heart ❤️

Big mac was wrong, sauces were charged but not sent. Chips were half full even though they were large. Not worth the money!

only had 1 chips ordered 2 very slow

Most of the order was missing and incorrect

took so long to come (1 hr), turned up cold. drink had spilled in the bag driver didnt tell me so half empty drink and coke all over my carpet.