McDonald's in Cardiff

Absolutely pathetic, don't bother! Went through the drive through and ordered a double quarter pounder meal with a COKE. I drove off, half way back to work only to realise they had given me a single quarter pounder meal, about 7 fries, and a DIET Coke. How can something so simple be so wrong!

Drive through Charged twice No milk Not great Manager wasn't interested in resolving

Needs to sort the ice cream machine

How do you make an online order and not include chips? Can't even dispute with justeat because it's part of a sharer meal so technically it was there 😡

Place is completely soulless since the refit. I know McDonald's is soulless but somehow they have gone one better. Freezing inside on my first visit.

Staff are awful full of attitude. I’m here now and the manager has just really tried to belittle me never ever again

Love the ice cream here guyss, definately come back her

The coffee is cold. The Mcfuffins missing meat. Not recommended this store.

Waited ages for food almost 35mins for a big mac and fries polish a tur but it's still a tur

Whispered order number 36 and left my food on the counter went up after almost 40mins of waiting to be told they called it already everything was cold they said I should have come when they called it use your outside voice r tards

How hard can it be, no que in the drive through, order was, happy meal cheeseburger with a fruit shoot. Mcchicken sandwich meal with strawberry milkshake and 3 chicken selects. No sauce came with the chicken selects, no drinks came with either meal. Shambles

McDonald’s on Newport rd spent a fortune on doing up the building but obviously do not employ enough staff as it’s still not a drive through to get your food it’s a drive through and park up and wait for your food! It’s ridiculous!

Always get orders wrong I paid £30 had to wait for my food and still didn't get it right always check before you drive away

Atrocious. Grey, miserable, dead. Orders are woefully slow, sometimes wrong, quality poor compared to others. Customers just hanging around the latch getting rightfully more frustrated which really adds to the ambience. The odd down-and-out wanders in, enraged at the world around them. Who can blame them? We are all complicit.

Banging breakfast roll ..coffee ain't all that ..and don't mention the sugar sachets...

It's McDonald's. Car park atmosphere was a bit lacking

Drink was spilled all in the bag so it went all over our floor and we ended up with half a drink. Awful

The chicken wrap gave me terrible food poisoning. Never returning.

Closed until 29 Oct 2024 Google says it open?

This place is really really bad.19 jul 2024 4pm I had a wrong food I mean, there was even item missing inside the box and they actually when I came back bullied me out a management even a very very rude I was told to not to come back here in moon about food Even though they had evidence and knew that it was given to me wrong. This is funny even this people are despicable.

Driver was very kind and polite

the bag was open and my mcflurry was missing.not impressed.this store is useless.4th time i been missing items after leaving note on order asking to make sure all my items are there.

A lot of drunks about. Not happy sending my son (age 13) in to use toilet. We went through drive through for breakfast.

Driver didnt give us all our food and when asked if there was more he denied it before driving off even though we could see a third bag

I spent over £20 and didn’t receive my free burger

Very good delivery man was very nice and kind

wrong order delivered whent out to tell driver he just drove away disappointed 😞

Waited upstairs for 5 minutes before calling and I had to go outside to see where he was.

Practically every part of my order was wrong, missing items, wrong items, how do you get it this wrong!!

I've ordered burger,fries and mc frappe on a drive thru. Asked me to park the car as they still preparing the food. When the food arrived, fries is soggy and cold, no straws for my frappe. Have to go back to the window and asked for a straw. My point is, make sure before you give the food specially on a drive thru make sure everything's is in the bag. People use drive thru because they expect fast and efficient service.

No hashbrowns with any of my 5 breakfast meals

cold food as usual wrong item as usual same old

most of the food was cold. one of the drinks spilled everywhere inside the bag and dripped through all over my carpet and table.

i appreciate you guys delivering the wrong order, not quite sure how that's possible but not suprised.

Completely wrong order. Had to go to Newport Rd to sort.

My order update says my food was delivered but it wasnt! I havent received my order.

would have been a 5 star but food was almost cold

Guy came, with a bag of drinks litreally dripping where they had tipped, then.i had missing burgers and to top ot off the chips are vile ,cold and stale ,disgusting

Hot food excellent delivery 5🌟🌟🌟🌟🌟

driver only picked up drinks not the food McDonald's advised I had to contact justeat as they couldn't assign a new driver

They only sent 3 mozzarella bites and not a share box I paid 7 pound for them and they missed a steak filly cheese burger

The order never turned up and cost me £17 I want a refund

Didnt recieve the mighty ketchup you order stuff to eat

Excellence all still hot very quick delivery nice driver 5🌟🌟🌟🌟🌟

The driver delivered another order first that wasn’t even on the way to my house so it was cold

driver was lazy didn't even come to door made me go out to him

Every time I order from here always missing items

Very disappointed with my order, because we were missing 4 fries from the order and the food was freezing cold. I am not happy at all. I had to go out and buy something else due to this. I would like a full refund on the whole order as the food quality was very poor.

Food was great, unfortunately worse temperature than expected as it seems the courier had another stop on the way for another app. Seeing my order go in the wrong direction and sit for 10 mins there isn't great.

Order took way longer than usual to come, delivery time kept changing on the app, food turned up absolutely freezing not one thing was warm, both bags had been opened and was no longer sealed, i would like a refund or I will not be using just eat ever again

Delivery was all over my food fanta was in my McFlurry

After paying for my order was then told no chocolates thick shakes and told to have something else then told to wait for drink worst chocolate thick shake tasted disgusting took back and told staff where they could put their drink and left will not be using again

Never ever put the sauces with the order that you ask for

food was stone cold and missing the extras I payed for as usual Newport road McDonald's terrible

you never even delivered it or said it was outside.

No free mcChicken nuggets. We ordered more to meet the threshold for the offer for one of our party, but none arrived.

I didn’t get any of the sauces that where selected 7 pots of bbq where picked as I can’t eat my food without sauce

Utterly useless. Whether eating in or getting delivery they literally cannot get even the simplest of orders right. I'm not sure whether it's an issue with counting or reading...perhaps both.

Gave me the wrong order I rung MacDonals an they gave me just eats old number!!!!!

The quality of food is nowhere near what is advertised! The service speed was top notch but the quality wasn’t there, fries were cold.

The milkshake was half full and very poor quality

Order was complete and on time

One bacon big mac had no bacon and i ordered 2 smarties mc flurries and ond small oreo one i got 1 smarties and 2 oreo tried to complain but couldn't get through to phone or online

bacon double cheese burgers and mc chicken sandwich were cold not eaten

It wasnt delivered to me im still waiting

They forgot an item of food that I had already paid for. Wasn’t happy to find that I didn’t receive my full order

It was cold and missing my muffin and a vanilla milkshake the coke was a missclick

Worst McDonald’s I’ve ever had. All the food was cold. Fries were undercooked and flabby. It’s really gone downhill since I was last here. Never again

food not cooked properly, also the MCcrispy barbecue smokehouse burger is not advertised as being spicy but my partner founded it extremely spicy and couldn't finish it

Order 4 meals, got 3. Ordered a apple pie but also missing when food arrived. Food wasn't particularly hot,

It's McDonalds, it's the same all over the world.

Drinks was spilled everywhere half of the order missing

Good was so cold and couldn’t be eaten was disgusting

Food arrived hot and everything was there 👍

ABYSMAL yet again! the delivered items were ENTIRELY INCORRECT. Not a single item was right. It looks like they just stuffed someone elses order into the bag and simply didn't check or care. Both drinks were spilled into the bag as well. DONT BUY.

AWFUL! Ordered online. They sent someone elses order entirely, not a single item was correct. Drinks spilled in the bag soaking what was sent badly so it was inedible. When I finally got through to them on the phone they told me to take it up with the courier and accused me of being impolite. I was far from impolite, I was trying to see if they had my original order so that I could go and collect it. Instead of addressing this, they swore at me, telling me to take it up with the F~~~ courier because they were too F~~~ busy and then hung up. DON'T BUY FROM HERE. If I could give them a zero rating, I would.

Very disappointed forgot my main meal

Food was a little cold and I never received any of the dips that was supposed to come with each meal!!

Absolutely terrible service. The driver ended up delivering someone elses order to me entirely, leaving me with a mountain of food I couldnt eat to get rid of. Called the restaurant to try and fix it and the person on the phone just said it was a 'win/win' for me and that I could get my money back, which didnt really solve any of my problems, or the unnecessary food waste.

Ordered chicken nugget meal they forgot the chicken nuggets

Drinks had spilled in the bag, food was great

this is the first time I've left full marks for any McDonald's, I can't fault anything at all, the order was correct and the food was still warm, the delivery time was great, honestly I can't believe it, well done.

driver no problem but the food they sent was either wrong or missing. plus I ordered triple cheeseburger and extra cheese and only cheese. the clearly took a triple cheeseburger removed the pickles and slapped a slice of cheese on it. because I could still taste the pickle and ketchup. I ordered 9 chicken selects and got sent 9 chicken nuggets. very poor and talk about cross contamination with the cheeseburger. I have put in a refund request. this is getting to be to often now.

Food was cold except one burger chips have been sat there allday they were stone cold the driver was nice the food was terrible 😢

Delivery driver left the food on the floor absolute donut

Got none of what I ordered spent 25 and got the complete wrong items

ordered 2 large meals. delivered without any fries. not good McDonald's

Nothing arrived contacted store given ref number

My two year old wanted pancakes ordered a pancake meal NO sausage or NO syrup for pancakes so he was upset when he just had dry pancakes with no syrup or sausage , it’s like they cannot be arsed everything was just chucked into the bag its not acceptable I don’t know how they get away with it .

Food was nice and hot, only downside was the sweet and sour sauce I requested and they did not put any in my order

1 coffee the driver had to put in bin because it had leaked everywhere

Order missing three burgers. Food was cold. And the brown bag smelt. Normally we never have a problem from McDonald’s but today we did .

Totally the wrong order im not happy at all

Had a drive through very busy part of our order was 4 large fries but they were not cooked properly, sorry to say.

It’s like a load of brain dead people work there can’t even get a simply order right mongos needs to grow some brain cells!

Order not received at all when app saying it was, waited 2 and a half hours aswel for them to not deliver absolutely fumming

wrong order sent.. have to figure out something else to feed everyone now. poor

They get your order wrong constantly. Will provide you half filled fries and half empty drinks. Staff have a horrendous attitude. Even when they make mistakes, you will receive no apology and probably a stinking look to boot. Awful atmosphere, quite dirty. The toilets are filthy. Floor staff just stand around talking instead of cleaning tables, on more than one occasion I have had to clean the table myself. Management seem to not care about standards. They will park you up and leave you outside for 10-15 mins at a time, even during breakfast times. They will do this, then make a mistake with your food and if it goes past 11 they will not fix the problem as they "have closed breakfast now". This is a very common occurrence. Probably the worst mcdonalds in Cardiff.

Didn’t even get the right food or no drink absolutely useless if you ask me

half order missing and freezing cold. happens every time we order don't know why we order