McDonald's in Carmarthenshire

Had a drive thru, drove home, opened my chicken sandwich, and the lower peace of bread was missing. How hard is it to get a meal correct. Large chips are more like regular chips in a large box. Their portions get smaller, and prices get bigger...

i had smarties in my oreo mcflurry, no onions in my burger and under filled drinks. This is not my first bad experience here.

I'll never be back after getting food poisoning from my chicken burger or chicken selects. Plus the play area outside was boarded up so my daughter couldn't play on it. Why?

U guys need to stop forgetting my Carmel frappe it’s taking the piss now

Everytime I get breakfast they get it wrong!! They never listen to the order and you just get what ever they have avaliable at the time.

It's a macdonalds, you know what you are getting and they are open all hours.

My wife ordered a Breakfast via "Uber Eats" (I've never used them before). Turned up 1.5 hours later! The order was missing most of the items (they literally have us 1 burger each), and what we did get was cold, soggy and full of grease. The Polish deliveryman refused to help and was actually quite rude and ended up almost having a full blown argument on the doorstep. When I rang the store to complain, the staff was not interested at all, and blamed Uber Eats (no surprise there) *IF* I go there for food, which is very rarely there is always an issue of some sort. Staff on the speakers simply don't listen, OR the staff who hand the food out are so robotically trained, and go into automatic - muscle memory mode, certain things become habit, which affect the orders. Half the time they get the order wrong, the staff on the payment window barely make eye contact or engage as front line service should, but they're ready enough to take your money (don't get me started on the pricing!) You never feel welcome there. Once you have paid they almost always walk off as soon as they get the chance or close the windows or they are speaking amongst themselves instead of concentrating on the customers - extremely rude. There is only 1 member of staff there who is actually helpful, and friendly, and that's the customer service guy called Huw. One thing that has to be mentiones is they're understanding and lack of care when serving allergen based orders. The burgers are nearly always contaminated and have to returned back to get it replaced with plain. They need serious training or re- training when it comes to this. They're lack of care, could cause serious health issues or illness. This place has never been managed properly or professionally.

Website shows open for Carmarthen when it is closed.

Normally something missing. Was a straw this time, so coke got spilt in the car...

Drive through always get orders wrong even after I had to repeat my order twice

Still a sign saying 24/7 not even open please the information on the world wide Web please as I was looking forward to breakfast wrap with extra hash brown and cappuccino with 2 sugars waste my time

absolutely ridiculous, I’ve ordered a smoothie on the app and when I actually arrived they said they’re unavailable. Waste of petrol and my time.

Standard McDonald's, but limited parking.

Nothing wrong with the food and drinks, and the staff are pleasant enough however, if your stated opening time is 6am then actually open at 6am - not 5 past, 10 past, quarter past, 20 past etc. it’s bloody annoying and happens 2-3 times every week. So many people turn around and go because of this incompetence, loosing you custom. Do the Managers actually manage time keeping? Never experienced this at any other MD restaurant and I travel and use them a lot. Please sort it out.

The staff work hard, it's a shame the management, one woman in particular (sianie ?) doesn't value her staff, saw her absolutely de value a member of staff, no people skill whatsoever ever, should be sacked, the staff try to keep it tidy and clean, all the whole getting orders out, it's a Very busy site and normally short staffed, being disabled whenever I try to sit at the accessable disabled seat its always got families eating and when asked politely if disabled most either ignore you or are rude,

Not a big fan of McDonald's. Grandchildren wanted a burger

Staff are so friendly here and always ready to help. Food was good too!

Lovely McDonald's, best for a long time. Good hot food, friendly staff, clean and welcoming. Thank you

We were confused once we pulled up on where the entrance to the restaurant was as it was dark. We eventually found the path leading to the front door via an embarrassing walk into the back door. I ordered the food once in while my partner looked for the toilet, which should also be straightforward, but there was a line of chairs blocking the one half of the establishment of the half where the water closets were situated. A nice gentleman was kind enough to put my fiance at ease and let her go through to use the bathroom. Table service was quick and friendly. There was no dearth of options to choose on what to eat but I always go for a big mac and it didn't disappoint. Can't go wrong with a McDonald's, but just maybe some lights to show the footpath and if cleaning the one half of the restaurant maybe keep the path to the toilets clear.

Music much too loud and rubbish

Since moving to self-service, apps, and delivery support McDonald's is no longer "fast" food. Too many orders and not enough staff to fulfill them. That said, this was a nice McDonald's, clean on the day we visited

Casual. Coming to Wales to eat an infamous and poorly prepared “THING” is truly sacrilege!!

Food and service were both equally as good.

Very good all round by this mcdonald's, we did a park and collect service. Sat outside and enjoyed our meals. Parking was plenty however the drive through was jammed up to the main road when we arrived and still 45 mins later when we left.

The staff here are so bone idle you can barely believe it. We went to the first window and they gave us our drink and told us to go to the next window, where we were left for over 10 minutes whilst everyone behind us got their food straight away(all they needed to say is there’s a wait on your food would you mind going to the next window, it’s that simple). When our food was ready she may as well have shot putted it into the car, we didn’t even have a chance to ask for sauce. She then walked past us again in super speed so we didn’t get a chance to ask for sauce a second time and I had to eat dry crusty chips. I don’t expect much from McDonald’s but this place is shocking

Loads of staff, excellent fast service. Food was warm. All in all good experience 👌

Just another McDonald's. But that's not knocking the staff or food. You get exactly what you expect. Not so cheap fast easy food

New staff members maybe? Young girl seems a bit impatient and unenthusiastic, anything else??….. anything else?! 😐 sounded disappointed, then I find my order didn’t fully get taken 🤦‍♂️

It's Maccas not much to say exactly as you'd expect nothing special but at the same time nothing negative either.

Best foods I had in this McDonald’s Everything was fresh and delicious 😋

Came back here after avoiding because of wrong order and dire food. Gave it another chance, low and behold given the wrong order, paid for a dbl big mac got standard one and a measly portion of soggy greasy chips. Won't be coming back, worst maccis by far.

Was told to wait in a bay so I did for 20 minutes and ended having to go inside because they forgot my order

The worst McDonald's. Orders always wrong, items missing when you've paid for them and the chips are stale. I try to avoid going here if I can.

The floor is often like an ice rink with the amount of grease on it. The food is not as nice as other McDonald’s I’ve been to and there is rubbish everywhere outside.

Carmarthenshire McDonald's have disgraceful staff with there bad attitude, aggressive over bearing actions forcing me to take back my cash which I had handed at first. All due to me trying to pay with a beautiful Scottish ten pound note. Legal sterling currency of our countries but with there racist attitude to the money and bad attitude to myself it turned into quite a scary experience. Never go there again.... And definitely never recommend this place to anyone ever. Take note guys.

"Fast" food maybe 🤔 but its not hot and shrinkflation had certainly effected the so called "big" mac 😕

Despite ordering on the app 6 minutes before close, they still accommodated my order. Much appreciated - food was great too. Thank you to the entire team - I know what it’s like when cleaning down and an order comes through as I work in hospitality and I hate to do it but I was absolutely starving after finishing my shift so thank you for accommodating my order - you were the only place open.

Great place to get a quick snack

Went there this morning to be ignored at the drive through. Sat for 5 mins at the order screen. Nothing so drive up to the first window. Still nothing. Drove to next window and beeped horn. An employee looked at me and walked away. Went to last window. Was seen by an employee who then hid in the corner. This was just after opening time. If they were not ready to serve me not a problem but at least tell me and don't hide away around the corner. Not the best way to treat a customer.

Fast reliable service and the milkshake machine work's

Terrible service gave us wrong order when we arrived home thinking we were going to have our order we found out they gave us the wrong order that cost £10 less Very annoyed!!

Second time the bun came bent from different restaurants. One in England one in Wales.

Be careful sitting or leaning on the tables due to lack of cleaning you might just get stuck to them...shame on them...and it makes me wonder if the tables are so dirty then what's real care is taken with our food...and I was there a few days ago and my cheese burger looked like it had been in a car crash and the airbags failed 🤔

Meal was lovely and hot really enjoyed it

It's very busy and very hard to find parking. Saying that the service was good. Staff do go above and beyond to help. The customer assistant was very helpful and ensured the food was delivered to our car even though we had parked it slightly away from the place due to a parking issue.

Absolutely terrible I don’t know why I keep coming back to the place! Foods always cold, if it’s not cold it’s stale and hardly cooked! I had a double cheeseburger last week one burger was all mushy and not even cooked! Soon as the chicken nugget entered my mouth I spat it straight out was like rubber! And it only seems to be carmarthen McDonald’s, every other one is perfect and foods lovely!

Terrible service waiting nearly 50 minutes for my meal. Staff didn't seem to care either.

Very disappointed tonight cancelled order without notification via uber eats

Ordered a delivery and the first time they forgot to put in the happy meal and the second they forgot the apple pie and four fruit bags! There’s no way of me getting in contact via email or through app.

Nice hot food done fresh every time and polite staff

Run of the mill McDonald's nothing special just usual facilities

A good McDonalds. Only ever been through the drive through but have always received what we ordered in a timely manner so there isn't much more you can ask for. There is a children's play section if you are looking to eat in. Parking is available for free but it is usually pretty busy so you might need to go elsewhere.

Typical mac d noisy. But food good .

Although it was very busy, the toilets were extremely filthy. If it wasn't for the fact of a long journey still ahead, and very hungry children, I wouldn't have used this establishment. The staff were pleasant enough however. Also never before been charged to take my food away in a standard bag before??!!

Use this McDonald's regularly, but I have been disappointed quite a few times by the lack of communication with orders. I had ordered 2 double cheese burgers but only got 2 cheeseburgers, and again, on another time, ordering a burger had to go around again as there was no burger !? Due to it not coming up on screen !!?? Yesterday, I ordered 2 burgers, and it had no onions or mustard 😋 in them, so yeah Prices for a burger has gone up from about 69p to £1.19 Crazy can't even get a burger right 🍔

Asks for extra lettuce. No sir. Here's a mc stamp

Disappointed. No happy meals for the child ordered. Mixed flavors of milk shake. When it comes to hamburgers, well, at Aldi or Lidl Buy better, bigger ones.And this is not the first time an order has been missed.

Staff are always rude. Food is cold. The whole experience is slow !!

My grandkids call this macds bampies macds lolol

We visited this McDonald's whilst on holiday in Kidwelly. We live in England and there seems to be alot more pride taken in this mcdonalds than I've seen in most in England the staff was very attentive and even though I was taking my rubbish to the bin they explained not to worry and they are happy to come and clean it all up for us afterwards. It is the cleanest Mcdonalds I've seen by far. Food was exactly as expected and nothing missing from our large order.

Just Like Other MC Donald's That I Go to Anywhere Great Food Great Staff members As well Just like The Other MC Donald's Great Staff Diolch Yn Fawr Thank you So Much Gorau yn Cymru Best in Wales 🏴󠁧󠁢󠁷󠁬󠁳󠁿.

Daughter enjoyed her breakfast (has been so excited for it for weeks) speedy friendly service, was tasty and fresh.

Served quickly. Nothing missing and everything piping hot. Great job.

Fries never hot. Burger was dry. No ice in drink. Park and order turned off.

Today unfortunately all food just warm, not sure if it had been prepared earlier and left waiting for someone to order, but definitely not great

The pace smells really bad, they put at least 5-10 times more cleaning chemicals than necessary. I used to come here with friends family on a weakly bassis for over 1 year. I won't come again until this problem is solved, 10-15 good clients lost.

My Personal opinion I don't like mcdonalds but the kids do.

They have good food in that good

Flies on the filthy tables, staff lousy attitude ,Just awful, never going back

Shocking service, staff walk around completely zoned out! They don’t acknowledge customers unless they’ve been asked by the customer at least twice to help them with an order. The staff have no enthusiasm at all, and service is incredibly slow because of it. The staff don’t make I contact with each other let alone customers- this is particularly important when providing a service! I believe this comes down to bad management and low self esteem along with the fact that they don’t work as a team! A lot needs to be changed to this particular McDonald’s!

The food was cold, I went to McDonald's after ages, and it reminded me why I don't go there. Staff was working hard and the place was cleaner than McDonald's in the UK.

I came in last night to buy a meal for my family I left my wallet on the counter and when I realise my mistake this morning I phoned thinking it won't be there and low and behold it was there, the manager was wonderful on the phone, all my money was in the wallet when I picked it up this morning I am so thankful and to the young person that handed it in what a wonderful person you are thank you very much 😊 ❤️

Had a mix up with my order. The lady wasn’t sure what I wanted in my burger, (miscommunication) however this was rectified quickly from Owen Dyer, Joe and Mary and Jack Lewis. Excelled in customer service and smiled which was really nice. Thank you guys!

Had a mix up with my order. The lady wasn’t sure what I wanted in my burger, (miscommunication) however this was rectified quickly from Owen Dyer, Joe and Mary and Jack Lewis. Excelled in customer service and smiled which was really nice. Thank you guys!

More often than not its okay, but in this instance I don't even know which one I'm appraising. Generally of late McD's have been unreliable concerning milk shakes and frappés, sometimes the food is cold and the drive through outlets often short change with items missing, but this is not realised until I'm home (5 miles away). Funny how I've never had too much food! I guess I go there to get a beef burger, rather than be treated like cattle! If I was veggy, then I suppose I could consider the bag as salad, to make up for the shortfalls!

Sophie was a great greeter, she really did make our visit a delight.

Food cold, 15 minutes wait and full of screaming kids

Usually busy here most of the time, but service is always quick. You know what you get with McDonald’s and this place is no different. Very good location just off the A48. Parking a bit tight, but no real issue.

Ordered on machine and there was no receipt after paying after some confusion the food was on the counter waiting to be picked up but because no receipt didn't know number, got food and found chips were luke warm to ask staff to change which they did and next ones were hot so then preceeded to open big mac burger 🍔 and found it to be guess what, yet luke warm couldn't be ar.ed to take it back other wise chips would be cold again, I wonder how many people go through this problem every day, come on mcdonalds sort Yr sh.t out

Really great service from staff, clean restaurant area and toilets were amazingly clean and smelt lovely

Stone cold, pale fries. Gordon Ramsay would have a field day here..

Advertised along the road as having a kids play area, but doesn't. There is a small out door area but no indoor play area.

Nice and clean and relaxed atmosphere

Staff friendly service excellent

Food often cold, tables often dirty. OK for an emergency bite to eat.

I loved how the young crew member Jess showed hospitality when giving me and my friend food. she helped us settle with our food and showed great personality

Horendous experience today, the door at the toilet was left open into the restaurant. There was a very powerful disgusting smell from the bathroom. They use a very powerful toxic fragrance that's disgusting. I left with a headache. This is not the first time there is a powerfull smell in the bathroom. Need to cover my nose before going in there.

Very nice wraps and chips. Mcflurry Ice cream after.

Used phone App but, it came up with an error, once I had waited at the counter for 5 minutes (no one in front) it finally worked. The hot chocolate galaxy drink was so hot it burned my tongue, I put 4 sachets of milk in & it was still burning hot. My husband had to go to get the milk, 2 assistants ignored him, instead chatting to a friend. It was also freezing cold in the restaurant. Shame because apart from the drink the food was at a reasonable temperature.

Needs a revamp very dirty place

Usually busy, great service but can be better in times of neatiness

I use on my way to work to get hot chocolates, staff always cheerful and smiling on silly o'clock in the morning.

Dissappointed with the food at McDonald's Carmarthen 😩

Nice place to eat. Fast service and hot food unlike McDonals Llanelli

Made our order in automated machine. No order number or receipt given. We waited a good 15 minutes before being called for our order. After being bellowed we realised that two of or drinks were left on the counter a good 10 minutes before our third coffee and McFlurry were added to complete my order. When we opened the two coffees they looked nothing like they should have the cream had melted and the coffee cold. When I asked the manager to replace them I gave me a disgusted look but did replace. I have to say the staff looked disheveled and unkempt. The restaurant not great with cleanliness. Will not be going there again.

It's McDonald's, food is OK for fast food, was lucky to get a thick shake. We all know when you're not serving them, the machine needs cleaning, so I think its lazy!! Restaurant was clean.

They always get the orders wrong, fries are always bland and never seasoned, lucky if the drinks are consumable, burgers are always awful/cold and I'm sure we've ended up with food poisoning from here at least twice. Clearly no quality checks done on the food before they go out.... does the cost of fillings come out the staffs wages because it certainly looks like it tonight!

How hard is it to set a machine up to dispense a drinkable Hot Chocolate, Im sure they do it on purpose just so their sales are up. One star review thats all your getting.

Terrible food the service wasn’t the best ether but mainly the food it was horrible! The chips where dry had basically no salt and my burger wich I asked for no gherkins had gherkins unbelievable would not recommend

MASSIVE THANK YOU to the McDonald's team working Wednesday 4 OCTOBER - AM, out standing Customer Service and Great Food.