Burger King in Carmarthenshire

Arrived cold Fries left by grandchildren soggy and cold. !

waited ages, food cold . very poor requested refund

Food was cold and an item was missing

Burger poor and overcooked, nobody there but still waited a long time for a simple burger

Disgusted and never again. The order which was sealed on delivery, had two large bite sections removed from one of the burgers.

WHERE IS MY FOOD. I waited for 2 hours and now the website says food is delivered. Absolutely ridiculous

Ordered through just eat,when food came there was food missing from my order (just like always),the help on just eat was none existent to get hold of anybody,phoned the restraunt and manager answered and she was no help at all just kept telling me to go through just eat,but it wasn’t just eats fault it was the restraunts and human error,which is not the first time may I add,manager was no help at all,will never order from there again

Soggy roll, luke warm chicken burger, staff just looked at me when I told them

Food was hot and correct! Driver was friendly

Absolutely disgusting service phoned 27 time and my food didn’t even come

Shocking ordered two meals items missing from both meals unreal

did order extra bacon on the burger but wasn't added

Don't que for McDonald's in trostre. Burgerking is a hidden gem around the back, no que, clean, good food.

Everything hot n tasty and on time...

Much better this time, food was good, service with a smile and two working drinks machines.

I had the chicken royal opened the box of chips and there was quarter of a box of chips in the box not even half way full everything else was correct

I paid £40 and most of my order was missing!!!!

Not happy. There was no drink, no chilli cheese bits and no chips x2. We already put in a request about there being no drink and then realised there was more food missing and we can’t put in another complaint. Phoned resteraunt and they said they checked CCTV and everything was sent.

Their coffee is not good. ☹️ My daughter placed an order online recently which we picked up. My snackbox was supposed to have 5 each of 4 different items. When I opened it there were only 2 onion rings. They didn't put in extra of something else to make it up. It's not a cheap meal so I was disappointed but it was raining and I had a longish drive so I didn't bother going back in to complain. Whoever did that order knew it was short and just put it out like that. Also fast food in general is getting really expensive these days. I won't be going back.

Ordered 3 meal through the drive through. Waited 20 minutes 😫 however thinking well at least it is fresh. Only to get to the window and be told that they could not give us the drinks that they want they have run out of soft drinks, not the young girls fault but how can you run out of drinks?

Food was lukewarm at best! Used to be piping hot🤷🏻‍♀️😞

Overall good experience, with lovely burgers, friendly staff and plenty of space to sit and eat.

Made me wait for a parked order for over 20 mins, multiple people served before me while I was waiting. When I went in to check on my order it was just sitting there going cold. No apology offered. The burger also had a lot of mayonnaise on it, which was not a part of the order on the app as I do not like mayo but the app didn't say it was included or that I could remove it if it was on the burger. When questioned, the supervisor told me that the burger had changed and "don't trust the app". I'm sorry, but in this day and age, EVERYTHING is via an app. If you're advertising a burger on the app then it should be as it comes in the store. I'm not allergic to mayonnaise but I'm sure you would have a lawsuit on your hands if I were someone who is. A replacement burger was offered, however rather than the bbq stacked bacon burger, a basic double cheese burger was given to me with other sauces on it, that I do not like. Avoid the shop at all costs

if only the packing was a bit better and everything in my order reached me, i would've definitely given it a 4... why burger king? just why? your delivery orders were the best amongst all the fast food restaurants out there... but this delivery, it was just bad, sorry I had to say that...

It’s says my order has been delivered but I haven’t received it.

Wrong order delivered at a significantly lower price to what I orderd

My order was apparently delivered according to your just eat app but I haven’t received it.

Very clean store with lovely staff and amazing food

amazing food and I had fast service. would recommend

Easily the best burger in town. Spot on guys💯👍

lovely fresh food and service with a smile

Great Burger and Fries. Quick service.

I ordered a burger and onion rings at 2pm and it arrived at 4pm when it said originally that it was coming at 2:20pm, also my food was cold and stale

The food was very hot and driver was on time

Order missing items again - This happens about 30% of the time with Burger King. Mostly very nice, high quality food. Just a shame that food items paid for don't show up.

wrong order but the food was good as usual

Food good but no dip delivered yet again, so waiting on refund.

very good food and good quality for money

Very unhappy with my ordered. Was received and pieces of string in my burger. Have picture evidence

My burgers and chips were cold! Buns were rock hard and no drink came with any of my meals!!! I would like a refund please!

Waiting over an hour and a half, phoned the restaurant said the food left at 1:07, 2:47 food said it had been delivered but no food was received

Food was like warm at best!😫🤦🏻‍♀️

Burger King did not put all the food in the bad when called they said nothing they can do now

Ordered 30 pounds worth of pop waited two hours said it was delivered and wasn’t

Ordered via the app and collected through drive through. Given the drinks then waited ages for the food. Part of the order was missing and a roadhouse chicken burger didn't have any bacon or cheese in it, these burgers are not cheap. The young manager had a very poor attitude. Have had excellent meals in other burger king restaurants but will never go there again.

not happy with my order it's turned up absolutely freezing cold

Ordered food at 11:55pm it’s now half 1am still no sign, called restaurant no answer multiple times. When I requested a refund it said I still have to pay. Absolutely terrible as restaurant don’t close until 12am!!

Lovely food staff are friendly and BK is nice and clean

My order never turned up. Attempted to call the restaurant and was met with no answer

A bag has just arrived not my order only one burger arrived and it’s not what I ordered

Can’t believe it has just cost me £20 for burger and chips! They even charge extra 50p for slice of cheese and £1.30 for cheese and bacon! There are about 3 chips and food was warm at best! Coke tasted of soda water and to top it off couldn’t even get into the toilet without code on receipt which didn’t even work so gave up! Staff miserable as sin! Very disappointing never use again!

Burger King was excellent. The food came out after a few minutes and was really hot by the time we ate it a few minutes later. The service was very good and all involved enjoyed a very nice meal for each of us. The car park, although busy, had enough parking spaces to accommodate further traffic.

Ordered meal for 2 only sent 1 burger when I paid for 2 paid for extras didn’t get them

Good warm food, was abit gutted because I was offered free chilli bites for spending over £25 but struggled to add it to the order, so wrote this in additional information but didn't receive but it doesn't matter was just happy to have received correct order and hot food

The food has not been delivered whilst the status shows delievered

Driver very friendly and polite

The driver went to wrong address and refused to move, very inconsiderate!!

Drinks missing for the second time, restaurant didn’t want to know! Driver was rude when questioned about missing drinks

delivery driver got here in very little time which was fantastic and yet the food was still cold? love burger kind but that needs fixing surely

Poor freezing cold live 1/2 mile from shop

The worker jay was amazing wonderful service

Said food was delivered even thought it wasn’t 😡😡😡😡😡😡

Blonde (bleached) girl that works here had the most stinking attitude I've ever encountered in fast food. Absolutely miserable and not worth putting up with for mediocre food that takes ages to pack. Would not recommend.

Didn’t get the cheese I payed for in my burger…

did not receive our order despite it showing as delivered

food was delivered on time but one lot of chips was missing

First time ordering a burger king. Had builders in and so needed a quick easy dinner. The kids loved it!! So much better than the rivals and will be going here from now on

Cancelled food but it still came I want a refund

Excellent. Food was warm & delivery driver was prompt. Shame this wasn't the case everytime.

Edit! I called today, the very next day for food. The food was fine but there is a young lad working front of house today with a cap on but his hair is hagning down the back! His hair is thick with grease! He was even scratching whilst i was waiting for my orded. Its down to managment to pick staff up on personal hygine! NOT customers! There was a young female over seeing tonight! She should be picking up issues like this. Its a food venue at the end of the day and hes stood around front of house! Made me itch just looking at him! He was not involved in the preparation of my food of i would of asked for a refund! He was involved in other peoples food whilst the drive through was quiet! Tell him to get a wash or get rid is my opinion! The day before! Review below! Respect to the manager. They were down on staff and extremely busy! The man was multi tasking probably doing 3 jobs actually. Totally under pressure whilst over seeing other staff and still perfect at front of house! Very friendly and polite! Respect man

I will be ordering again. excellent food.

Didn’t arrive driver said order was cancelled and then said delivered on the app no food really upset :((((((((

always hot very tasty macdonalds better watch out cant hold a candle to burger king

No complaints , food was nice and delivery was quicker than usual. Thanks 😀

Driver stated that the bag had ripped open when picked up to deliver because, "it's a light bag". Box of fries hanging out of it. BBQ sauce missing also.

Order missing components and stone cold

meal wouldn't have fed a baby complete waste of money for two people terrible

The food was so good and the delivery driver was very polite wen he delivered our food and I would order again of yourselves as it was to our standards as me and my family loves having burger king

Food was freezing cold. Vile taste. Missing items from the order. Won't be ordering again. Driver was polite though.

Failed to follow instructions, can’t even add sauce satche to order

there was an item missing in the order , phoned burger king our options were ring just eat or go down to burger king (which defeats all object of having a delivery) my partner went down he did rebook order as it would have been cold (I had asked if he could do this on the phone) so overall not very happy

Great meal, courier was quick and very courteous

Large chips that came with the large bacon double cheese burger meals were more like a small! Boxes only half filled - if that!

they kept changing the time 😒😒😒😒😒

Can't say much more it's okay. But I wouldn't say it's exactly cheap for a takeaway burger. The soft drinks were quite flat and very disappointing. Should really have had a refund. Chloe, the server, was particularly helpful and excelled in her assistance.

Amazing staff and brilliant service. Jacob was amazing to serve me and he is an amazing worker.

Really good service and nice food

Lovely burger today and great fries. Service was extremely good by Georgia, would definitely come again for some good fast food.

Nice warm friendly welcome from Georgia, very pleasant experience, thank you

Corey was very helpful today at the Trostre store

Jacob was very professional and very polite

Great atmosphere and Corey was very pleasant and helpful

I never have good service from Burger King Llanelli, however today was one of the best service I’ve had in a while and definately the best service in Llanelli Burger King. Corey was very professional, engaged with us and explained about the reviews. I don’t normally do these but he deserved to be recognised for his good service.

My colleague and i had travelled from North Wales to attend business meeting earlier we popped in, had to complement the chief the food was nice and hot, I spoke to think his name was jack nice lad well spoken.

Corey was very helpful and friendly

Corey was a great help with the menu I I'm dyslexic and was struggling

Fan service from Corey and Jacob today. Very helpful

Corey was really helpfully and explained everything really well

I went there and ordered a whoper and it was absolutely stunning the boy who served me, Corey, was very polite and helpful. Definitely, will be coming back.

amazing service from madison xx