McDonald's in Carmarthenshire

Poor service in delivery pick up uber ,just eat,

WHY? JUST WHY? I WANTED A BIG MAC AND FRIES BUT I COULDN'T GET IT. Their stupid fries machine is broken, almost NOTHING available on drinks, and there's gum under the tables. I had to be issued a refund. Also gave me buffalo sauce when I was hanging out with my friends and I wanted sweet N sour. This is the worst McDonald's in Wales, and I got to say these 4 words: burger king is better Edit: Sometimes when I get a hot drink it's cold and horrible. I even bought a hot drink but it's just watered down, they didn't even put milk in it.

Great and fresh excellent service 👌

Either mcdonalds have a very complicated phone or the just can't grasp the knowledge on how to answer a phone 😂, the app has no option of cancelling an order and can't get hold of them for advice

Took friends there I order McPlant👍 their order was £5 meal deals cheese burger was small, four chicken nuggets med fries. Medium drink so it's a happy meal with nuggets instead of toy, bigger drink, they had to go and get more food 🙄

Terrible, got home to half a deluxe burger. Check your food 🤦‍♂️

This restaurant has an appalling service. Food ALWAYS take up to at least 20 to 25 minutes to arrive and then it is getting cold. Even when you go in to collect said food, where everyone waiting is affected by the really bad service.

It's my one stop when traveling out of Wales. However, super busy and always check they haven't left things off your order. Got caught out a few times

Most of the time you will get your order promptly and correct for what you pay for. However, their off days are more frequent than they should be. Tip: If doing a drive-through, check before driving off that the correct items are in the bag and boxes.

Never get my order right I try to avoid

No burgers. Are 🍔 to small should be bigger for what you pay thankyou 👍👍

Empty, and the food took 20 minutes. Was cold when arrived. Suppose to be fast food.....!

It's a McDonald's, you know what you're getting, service inside is a little slow, probably better to get table service or drive thru

This place needs to be shut down. 2.5 hours wait for food. Manager refused to come out and speak and they also refused my refund and made me wait for the food which was then cold. Staff are rude, stupid and incompetent. Absolutely ridiculous, for the live of God shut this place down and make sure non of the staff are ever hired in customer based roles ever again. Oh and if you try to phone the place, the manager instructs the staff to ignore the phone. Shut. It. Down.

An unpleasant experience. The place was dirty. Tables hadnt been cleaned. Kids throwing food around whilst staff looked on. Chips were cold and order was mixed up........

Horrendous place. Long wait, cold food and unhelpful staff. Poor design to get in to car park, you end up queuing with the drive through customers. McDonald's isn't great at the best of times but the Trostre branch must be one of the worst.

Brilliant McDonalds the size of a church, filled with happy worshipers. Plus pilgrims arriving by car for the drive-thru. Hallelujah!

My order came but fries were forgotten so i went back to the counter. The fries were brought to me. 1 was luke warm and the other hot as it should be.

It's the same great taste if McDonald's it's a but crazy inside as everything has to be ordered via a touch screen but the drive through excellent

Food always arrives cold and got no mcdonalds stickers.

Absolutely shocking service wrong orders staff have no clue . Don’t think they are given any training . Went there today asked for the advertised £2-79 sausage and egg muffin with a coffee and separate hash brown as having it like this is 40 p cheaper !! When I got to the pay window I was told I’ve put it through as a meal as it’s cheaper ? The meal is £4-69 ?? 2-79 +£1-49 = £4-29

Chaotic, and the app just doesn't work. I had to pay twice for my order, once on the app, and when I came to pick it up, the app just had a bouncing M displayed when I clicked the button to collect. I tried restarting the app several times, clicking on the collect several times. Had to pay at the counter, because they couldn't do anything . I cancelled the order on the app, eventually, but no refund issued.

Waited age and was all freezing

Long que slow service not best quality either

Clean toilets and eating area .

What a shower today by llanelli drive through. Asked for the burger plain and came like a normal burger, offered sauce and none in the bag. The gentleman handing out the food looked so miserable and not even a thank you, smile or even a nice presence. I won't be going back to mcdonalds for a long while after this.

I ordered a big mac without pickles and tried to ensure my order is correct at the paying window where i was told it was taken correctly and still got it wrong, didnt even get cheese in it. Quite disappointing and the queues were horendous. This maccies is going downhill :/

Slowest McDonald ever been too all staff just talk. Terrible service. Cold food. Shocking place

We had Carys serve us and she was very lovely. Made my experience in McDonald’s so much better. Thankyou 😊

Potions are small. Not healthy food. Won't be going back

Should be marketed as a ‘slow food restaurant’. 10 minutes wait for a lukewarm thrown together bacon and egg McMuffin and a latte served with a scowl

20 minupte wait in drive through . No coffee. Not the first time I've had to wait so long. Won't be returning. Lovely lady at serving window though.

D T at 3:45am from work. It takes 20 minutes to receive my order even if i was the only customer at that time. I saw the manager and a guy inside but the Indian Lady who was at the DT was the one who also prepare my order and gave it to me after i went inside to look for my order as utctake so long. Very poor service at Night Shift DT.

All I'm going to say, they look the part with the ultra new look, and the adverts claiming hot food. But, I'm a six foot blonde, right!!!!! Proof is in the pudding, THEY ARE STILL LUKE WARM!!!!!!!!

New upgrade inside is nice. That's the only good thing.. service is soo slow, clearly the system they use does not work.

genuinely diabolically horrendous, how can a place dedicated to supplying food to customers 364 days a year mess up so badly. it’s like going to primark but they only have half a pair of boxers. i’d rather go to primark and have one bolluck hanging out than go to this absolute ******* horrendous place. genuinely genuinely genuinely either go to kfc round the roundabout or drive up cwmdu instead to save yourself the brain cells

Need to sort out a better exit. Can't get through if the drive through is busy.

The worst McDonalds!!!! A standard chicken nugget happy meal - 25mins wait before I complained and begrudgingly received the food from a manager. Total chaos. JustEat/UberEats and drive through clearly take priority as the orders to in-restaurant customers were few and far between in the 25mins I was there. It's not the first time service has been dire and given the reviews, clearly something needs to change.

Ordered food about an hour ago, the food got delivered the bags was ripped, missing half of the order… Llanelli McDonald’s is ridiculous

Quick simple service. We arrived before 10am so it was quiet in time for breakfast Menu. Would recommend.

Ordered a quarter pounder bacon double cheeseburger, got given a quarter pounder cheeseburger and a normal bacon cheeseburger, the fries were freezing they may aswell have been frozen, was absolutely shocking

Food did not taste right Tea was cold Coke tasted funky

Lovely but ice cream - not available 🙄

Staff helpful and friendly normal food service

Food orders alway wrong when uou receive and cold

Crazy busy, went in the morning for breakfast and I think so did everyone else in Wales

This place is absolutely pathetic. Takes over an hour to get a happy meal and a coffee out of them. And when you do get it it's cold and youve got the wrong burger. The staff clearly don't give a hoot about their jobs or the PAYING customers who are being screwed over. Best thing would be for this place to just shut down and put the whole lot of them at the jobcentre.

Since the remodeling I personally think the service has gone worse with numerous mistakes with orders and machine breakdowns

what a waste of time.this place is we qued for 20 min in the drive through when we orderd asked to wait around the front orderd the double bigmac omg what a rip off its tiny you would think it would be a big burger lol if the meat was any thinner you would see through it . this is not a fast food outlet nor is the food tasty or filling avoid and go to a chippy at least you get a full belly for half the price

Used the drive through, what a shambles. Other users whose orders are not ready are instructed to drive round to the other side of the building and wait. However this completely blocks the exit from the car park and the drive through. We spent so long waiting to leave that we actually ate our ice creams in the car. There needs to be a serious re-think on where waiting vehicles are being parked.

Atrocious experience of ordering the food via drive through and then being forgotten for half an hour. Got moved from second window to side parking, and never saw the food. Definitely wouldn’t recommend.

Plenty of parking. Table service. Very efficient and friendly staff, especially Claire. Good vegetarian menu. Cheap tasty food.

Ordered as a treat, like always missing things, food wasn't the best. No clue why I keep ordering from here, convenient but expect something to be missing or wrong on every order

Please clean your coffee machine! 3 times in a row it's been disgusting

Shockingly slow 45 minutes sitting in my car waiting for food to be brought out what is the point of a park and serve when it's so much slower than drive through

Service was slow, waited forever for our food my coffee was cold cause their made ages before but it's Macdonald's on a general had same experience with Bridgend numerous times. Macdonald's need a better system to their service or more staff ! I understand they make more money on the drive through orders and so this is prioritised !but by prioritising the drive through they leave their customers who take the time to go into store waiting for long periods of time for their orders then In turn delivering cold food and coffees melted ice creams that have been waiting there for long periods of time . I feel sorry for the staff because they experience numerous complaints and they don't have the bodies to deliver that volume of sales efficiently.

Worse branch ever been to. Waited hour for my order. Incompetent and unexperienced staff with rude attitude. They mixed everyone's orders up.

Absolutely rubbish, I ordered a drive through and when I got home half the food was missing. I tried phoning but no answer. It’s not the first time it’s happened. 😡

Slow service, but food was great and plenty of room to sit.

They have made the burgers smaller got a double cheese burger and it is alot smaller than before. It is the same size as the children's burger

Got food order totally wrong Hot drinks were cold

Very, very slow service. No others in drive through, no customers in 'restaurant', yet it took over 20 minutes to make a wrap and a burger.

The food looked like it was taken out of a basket. White fries and half in a box. Gurgers crumpled. Massacre. I do not recommend!!!

Get Ur selves over to Super Mac. There's so much You could pick up on.

Poor service wrong order. Ordered a double double bigmac and got a normal one

Had to wait in line but it was worth it

On a Tuesday evening at 8:00pm cars backing out of the car park by people using the drive through meaning you couldn't get in to use the almost empty car park. Waited 35 minutes for food, completely standard, off the menu with no alterations. I pressume the order board wasn't working intentionally so you couldn't see the number of orders backing up. Quite clear to see that the delivery drivers were being prioritised if if you do now try and hide them in a different room. The front counter arrangement where nobody is visible and when they bring out and order and dump it on the counter and dissappear before anyone can get a chance to get an update on their order is a particularly low point in customer service. I'm astounded that service has got so bad in almost all of the McDonald's restaurants, other chains have dropped since the introduction of delivery services but yours truly has gone through the floor!

Made everyone wait around the front i don’t know how it’s that hard to put a chicken nugget in a box, seagulls keep attacking me please help kicked me out one time bcs i tried to sir with my friend, very fat ppl working here bcs they keep stealing my food and won’t put it in the bag please give me my mcflurries i like the uber eat drivers tho very kind

If you go here and there is a big queue, just wait in the queue. Parked up and waited half hour for take away food. Place is a complete shambles!!!! The woman supervisor reminded me of Miss Trunchbull from Matilda. Horrible rude piece of work !!!

Shocking place.. waited over 30 minutes for my food and was stone cold when had it.

Went here with granddaughters…girl in first window was very kind couldn’t see her name had blonde hair and tattoos, we was slightly getting a bit aggravated about the long wait in drive through but she reassured and made us laugh held a great amusing conversation until we was moving again seemed like she genuinely cared food was surprisingly hot and nice to eat and salt on fries granddaughters was happy and happy meals came with a toy

The food is ok, the service can be good but sometimes you can wait quite a while at the till if you need service. A lot of the staff will just look at you waiting.

Just picked evening meal for my two granddaughter ordered at the external kiosk, not once did the male employee use a please or thank you during the ordering process. By the time I got to the window to pay this person had disappeared. Disgusting service

Probably the worst maccies in the world

Ordered on drive through and missed off loads of the order and it was freezing cold like it was sitting out for ages Went in to get the rest of the order only to be greeted by the rudest manager ever Never again

Food could be warmer when collecting from drive-through.

Avoid at all costs! I’m one hour in to waiting for my food from the drive thru. 14:20 - 15:13 30 minutes in the queue then asked to park out front. Still no sign…. This isn’t the first time! It’s all the time!!!!!!

Seriously avoid this McDonalds at all costs. took over 1.30hour to have food. Then order was wrong, cold and staff so rude. Worth driving to Swansea for a relaible service. Disgusting.

For a fast food service it's not quite on track always asked to wait out the front always a que and always a long wait not very fast service

Burger was cold, had to move seat as sat in window seat and it was full of little flies so much so they eventually got the hover out. Staff definitely weren't happy in there job

Hello has a wallet for black one been handed in, I’ve tried ringing

Staff do their best but run off their feet with drive-in orders. When the order arrived, some items were missing. Just feel that MaDonalds is a bit hit and miss. I find myself getting a bit stressed when I go there as the experience is unpredictable. like everywhere else, it's not cheap either!

Good visit great value and great staff

The most disappointing McDonald's I've ever been to. Very sad that it's my local. No one in Llanelli has anything good to say about this branch and the licensees attribute a bad image of Llanelli with their service

Every time you wait for 25+ minutes and they bring it to you cold

Waited over 10 minutes for a breakfast no apologies when it came to my car the order was cold but the lady just stood there no reaction. I’d already waited 10 minutes. Didn’t have time for her to take it back in. This is my experience of Llanelli drive-through, every time I’ve been will NOT be going again.

The food arrived and was piping hot which has been a rarity at other restaurants lately. Tasty as always.

Great meal and drink with the great grandchildren they enjoy themselves

It's a Mucky Duckies, what do you want? It serves food and it's clean.

Same old thing. Same indifferent staff and broken screens

No banana flavour in my milkshake lol

Every table was dirty and not cleared, though customers are to blame too being just too lazy to clear their rubbish. The recycling station was overflowing. Floor dirty. Toilets smelly. Food was luke warm. Zero atmosphere since they refurbished it with no customer interaction. Overheard one assistant saying that she was going to "take her time" delivering food to the cars outside. Think the manager/ supervisors needs to step up to offer a service that people are paying for. Very poor.

Yet again my visit to the drive throu this morning wasn’t what I ordered asked for 2 double bacon&egg McMuffin 2 sausage&egg McMuffin easy order you’d think but got home to find I received 2 sausage McMuffin and 2 double sausage McMuffin not an egg in any of them,tried to phone a few times to complain but no answer so had to make the journey back to correct my order AGAIN!!!! 🧐👎

Drive through queue looked too long so I went and ordered from the counter inside. I only ordered a double cheeseburger and a mcflurry..... I was waiting for 20mins! People that ordered meals after me had their food before me. When I asked what the hold up was I was given no explanation just told your order won't be long....

It's a typical MC D's what more can you say 😂

We visited as a family on a Thursday evening . Ordering in store was fine but we had to wait about 30 mins for the food. Food was OK but only luke warm. Decided to order puddings after eating mains. Ordering in store was again was fine. Waited about 30 mins again but still no puddings. I spoke with a (very helpful) member of staff, who managed to get our puddings for us. Mcdonald's is meant to be fast food but we were in there about 90 minutes all in. Burger King next time, I think. PS Thanks again to the helpful members of staff. Appreciated.

Awful.Awful.Awful. Food tepid. Restaurant cold and staff icy, shift runner rude. Avoid even if free is my recommendation.

Nice choice of food.. Better than back in the day..

Milkshake machine not working. No big shock with that. Asked to swap carrot sticks instead of fries with happy meal and brought out just nuggets. Went in and asked for the carrot sticks and they gave me apples and grapes instead. Gave up asking again. Also asked if want sauce and said ketchup but not given. Why ask?

Waited 20 mins for breakfast even though it was not busy at all, the girls seemed super slow and the amount of people bringing drinks back because they were cold or had no coffee in was unbelievable. My cheesy flatbread had no contents inside and our toffee lattes were plain lattes. Never one to complain but it needs sorting out especially when people pay for their food and are having to bring it back.